--- title: Kastle Reviews meta\_title: 'Kastle Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 189 reviews by the users' company size, role or industry to find out how Kastle works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 189 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Artificial Intelligence url: https://www.g2.com/categories/artificial-intelligence --- ### Kastle Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **user-friendly design** of Kastle, making access management straightforward and efficient. [(42 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904628&qs=pros-and-cons#reviews) Users highlight the **friendly and reliable customer support** of Kastle, enhancing their overall experience with the software. [(40 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904512&qs=pros-and-cons#reviews) Users commend the **helpful customer service** and friendly tech support, enhancing their Kastle experience. [(35 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904678&qs=pros-and-cons#reviews) Users appreciate the **flexibility and reliability** of Kastle's access control, enhancing their office entry experience. [(23 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904556&qs=pros-and-cons#reviews) Users value the **reliability** of Kastle, praising its consistent performance and effective integration into various infrastructures. [(15 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904738&qs=pros-and-cons#reviews) Users experience **access issues** with Kastle, facing complications in managing staff access across different locations. [(15 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904887&qs=pros-and-cons#reviews) Users express frustration with **poor customer support** , citing slow response times and inadequate communication from representatives. [(15 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904573&qs=pros-and-cons#reviews) Users find the **pricing to be high** compared to similar products, considering lower-cost alternatives. [(8 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904704&qs=pros-and-cons#reviews) Users experience **inaccurate detection** issues, with the scanner often failing to recognize the card reader properly. [(8 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904597&qs=pros-and-cons#reviews) Users experience **inconsistent communication** with Kastle, leading to delays in response and follow-up challenges. [(8 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904843&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Kastle ##### 1. Ease of Use Users appreciate the **user-friendly design** of Kastle, making access management straightforward and efficient. [ See 42 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904628&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Customizable fields and easy employee management" What do you like about Kastle? I like that we can customize it to match the fields we need to search, and that we can link it to a primary list so it’s easy to add or remove employe ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Easy-to-Use Access System with Great Functionality and Responsive Support" What do you like about Kastle? I really appreciate how easy the access systems are to use, while still offering strong functionality. Setting schedules is straightforward as well. O ##### 2. Customer Support Users highlight the **friendly and reliable customer support** of Kastle, enhancing their overall experience with the software. [ See 40 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904512&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Over many years of collaboration, I have never experienced any issues with their service." What do you like about Kastle? Good service. We have had a very positive experience working with Kastle. Their access control and building security solutions are reliable, efficient ![Ana C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ana C.") AC Ana C. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Remote Access with Stellar Support" What do you like about Kastle? I like Kastle's friendly customer service and very efficient crew. The ability to set a holiday schedule to lock the building automatically throughout ##### 3. Helpful Users commend the **helpful customer service** and friendly tech support, enhancing their Kastle experience. [ See 35 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904678&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Over many years of collaboration, I have never experienced any issues with their service." What do you like about Kastle? Good service. We have had a very positive experience working with Kastle. Their access control and building security solutions are reliable, efficient ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Good product, great customer service" What do you like about Kastle? Our contact, Derrick Thompson. His responsiveness, thoroughness, and kindness make using the product so much better. ##### 4. Access Control Users appreciate the **flexibility and reliability** of Kastle's access control, enhancing their office entry experience. [ See 23 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904556&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Easy-to-Use Access System with Great Functionality and Responsive Support" What do you like about Kastle? I really appreciate how easy the access systems are to use, while still offering strong functionality. Setting schedules is straightforward as well. O JR joy r. 5.0/5 "Seamless Security with Stellar Support" What do you like about Kastle? I like Kastle's prompt response to issues and good customer service. The Kastle App is helpful because I no longer need to deal with cards, and it all ##### 5. Reliability Users value the **reliability** of Kastle, praising its consistent performance and effective integration into various infrastructures. [ See 15 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904738&qs=pros-and-cons#reviews) See Related User Reviews ![Ana C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ana C.") AC Ana C. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Remote Access with Stellar Support" What do you like about Kastle? I like Kastle's friendly customer service and very efficient crew. The ability to set a holiday schedule to lock the building automatically throughout ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Responsive, Reliable, and Competitively Priced" What do you like about Kastle? They are responsive, reliable, and offer competitive pricing. ### 5 Cons or Disadvantages of Kastle ##### 1. Access Issues Users experience **access issues** with Kastle, facing complications in managing staff access across different locations. [ See 15 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904887&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Kastle: Organized, Powerful Badge Access with Minor Logout Annoyance" What do you dislike about Kastle? There isn't necessarily anything that I do not like. I am not fond of the quick logout time period that is given, but that is such a small issue. PE Paula E. Small-Business (50 or fewer emp.) 5.0/5 "Exellent Products and Fast Service" What do you dislike about Kastle? I wish Kastle offered the download to Apple watch customers for easy access as well. ##### 2. Poor Customer Support Users express frustration with **poor customer support** , citing slow response times and inadequate communication from representatives. [ See 15 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904573&qs=pros-and-cons#reviews) See Related User Reviews MC Michael C. 4.5/5 "Convenient Security with Response Delays" What do you dislike about Kastle? The timeliness and response can be inconsistent, sometimes they're within a couple of seconds, and then sometimes a couple of hours after an alarm goe AB Ashley B. Mid-Market (51-1000 emp.) 5.0/5 "My Kastle Experience - Beyond Excellent!" What do you dislike about Kastle? Certain requests require coordination through support rather than self-service, which can slow things down. Initial setup and changes may take longer ##### 3. Expensive Users find the **pricing to be high** compared to similar products, considering lower-cost alternatives. [ See 8 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904704&qs=pros-and-cons#reviews) See Related User Reviews ![Randy M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Randy M.") RM Randy M. 5.0/5 "Outstanding Security with Easy Setup" What do you dislike about Kastle? I'm concerned about the pricing of Kastle. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "On time and they do a great job for any repairs that are needed" What do you dislike about Kastle? The cost is a little high, could be lower ##### 4. Inaccurate Detection Users experience **inaccurate detection** issues, with the scanner often failing to recognize the card reader properly. [ See 8 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904597&qs=pros-and-cons#reviews) See Related User Reviews SH sam h. Mid-Market (51-1000 emp.) 4.0/5 "Kastle provides good customer service and their platform is the most intuitive one I have used." What do you dislike about Kastle? sometimes the search function on the admin site does not give me the intended result. ![Robin G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robin G.") RG Robin G. Mid-Market (51-1000 emp.) 3.0/5 "Easy to Use cards, but app is frustrating" What do you dislike about Kastle? I don't like that one time guests have to download an app on their phones to access the suite. Even though it's generally a pretty simple process, we ##### 5. Miscommunication Users experience **inconsistent communication** with Kastle, leading to delays in response and follow-up challenges. [ See 8 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904843&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Good product, great customer service" What do you dislike about Kastle? The website can be finicky and frequently has issues saving the changes I make within a profile. For example, sometimes when I make 2 changes to a pro MC Michael C. 4.5/5 "Convenient Security with Response Delays" What do you dislike about Kastle? The timeliness and response can be inconsistent, sometimes they're within a couple of seconds, and then sometimes a couple of hours after an alarm goe ![Verified User in Philanthropy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Philanthropy") AP Verified User in Philanthropy Mid-Market (51-1000 emp.) 2/4/2026 "Strong Customer Support Experience" 5/5 What do you like best about Kastle? Our rep, the quick response time and willingness to troubleshoot has made a big difference. Review collected by and hosted on G2.com. What do you dislike about Kastle? Nothing that stands out, overall the experience has been positive. Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? We haven’t had any major issues, but when we added the check-in/check-out badging service, our rep was extremely responsive and helpful. When the badge wasn’t working properly during installation, they jumped in quickly to help troubleshoot and get things resolved, which made the process smooth for us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Commercial Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Commercial Real Estate") AC Verified User in Commercial Real Estate Small-Business (50 or fewer emp.) 7/10/2026 "Easy Desktop Access and Reporting, But Slow On-Site Turnstile Support" 3.5/5 What do you like best about Kastle? That I can access it from any desktop and reports are easier to pull Review collected by and hosted on G2.com. What do you dislike about Kastle? Takes too long for someone to come to site when turnstile is not working properly Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? no problems really Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite MC Michael C. 2/4/2026 "Convenient Security with Response Delays" 4.5/5 What do you like best about Kastle? I find Kastle easy to use, which really makes a difference for our team. The communication is straightforward, and the app itself is fairly easy to use, which adds to the convenience. Review collected by and hosted on G2.com. What do you dislike about Kastle? The timeliness and response can be inconsistent, sometimes they're within a couple of seconds, and then sometimes a couple of hours after an alarm goes off. Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? Kastle solves intrusion, video, and door badging problems in our security system. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Ji Soo C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ji Soo C.") JC Ji Soo C. Executive Assistant Small-Business (50 or fewer emp.) 2/4/2025 "Kastle is an easy way for our organization to manage visitors to our office" 5/5 What do you like best about Kastle? Kastle is helpful when adding visitors to our building. Our organization has incorporated it into their elevators and I also use Kastle to access the building with my smart phone which is easy and convenient. I use it everyday. Review collected by and hosted on G2.com. What do you dislike about Kastle? Our security guards rely very heavily on Kastle. If there is a glitch and they are unable to find the visitor we entered, they are not let up even when permitted. Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? Kastle is solving the issue of having to vet every person who wants to enter our building. Review collected by and hosted on G2.com. Show More 10/16/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Chantal B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chantal B.") CB Chantal B. General Manager Mid-Market (51-1000 emp.) 4/28/2025 "Best in the business" 5/5 What do you like best about Kastle? I like that Kastle is a turnkey solution from design, installation and implementation. The usability of their product is simple and user friendly. Review collected by and hosted on G2.com. What do you dislike about Kastle? Kastle has a mandatory maintenance program but it is worth the expense to have the level of customer service that they provide. Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? The ability to use the app rather than manage physical cards creates efficiencies! having everything webbased instead of having to physically be at a desktop to make changes is cutting edge. We love Kastle for so many reasons! Review collected by and hosted on G2.com. Show More 10/22/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite KS Kayla S. Administrative Assistant Small-Business (50 or fewer emp.) 10/16/2025 "Kastle Gives our Office Peace of Mind" 4/5 What do you like best about Kastle? Kastle has provided our office peace of mind. The ability to keep our office secure, while also ensuring the intended personnel have easy access is incredibly valuable to our team. Many of our team members also appreciate the flexibility of using their phones to access the building via Bluetooth. Review collected by and hosted on G2.com. What do you dislike about Kastle? At times the admin site can be glitchy and we have encountered delays in responses from customer service teams. Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? It ensures only authorized personnel have access to our office, giving our team peace of mind. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite KM Kelly M. Director of Security Mid-Market (51-1000 emp.) 2/2/2026 "Outstanding Customer Service Experience" 5/5 What do you like best about Kastle? Kastle has excellent customer service. Highly recommend. Review collected by and hosted on G2.com. What do you dislike about Kastle? I have not found many things that I dislike about Kastle. Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? Kastle has solved the majority of our tenant based needs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite AG Alicia G. Administrative Manager Small-Business (50 or fewer emp.) 8/7/2025 "A Seamless, One-Stop Experience" 5/5 What do you like best about Kastle? Kastle offers a streamlined process for managing office security. Their administrator portal is organized and easy to navigate, making daily updates and changes easy. Their customer support team is quick to respond and regularly check-in to ensure customer satisfaction. Review collected by and hosted on G2.com. What do you dislike about Kastle? We have yet to run into any issues with Kastle services. Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? Kastle allows us to manage daily office visitation. Additionally, we use Kastle systems to control our main entrance. Review collected by and hosted on G2.com. Show More 10/22/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 2/4/2025 "Good product, great customer service" 4/5 What do you like best about Kastle? Our contact, Derrick Thompson. His responsiveness, thoroughness, and kindness make using the product so much better. Review collected by and hosted on G2.com. What do you dislike about Kastle? The website can be finicky and frequently has issues saving the changes I make within a profile. For example, sometimes when I make 2 changes to a profile (add a floor access and change an email for example) then click save, I will get an error message saying only one change was saved and I have to go back and redo. Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? Security around the building and keeping certain areas off limits. Review collected by and hosted on G2.com. Show More 2/12/2026 Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Commercial Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Commercial Real Estate") UC Verified User in Commercial Real Estate Small-Business (50 or fewer emp.) 11/4/2025 "Kastle: Organized, Powerful Badge Access with Minor Logout Annoyance" 5/5 What do you like best about Kastle? Kastle is very organized and has been a game changer when it comes to badge access and reports. I enjoy the depth that this platform brings where I am able to successfully complete various types of requests asked of me. Review collected by and hosted on G2.com. What do you dislike about Kastle? There isn't necessarily anything that I do not like. I am not fond of the quick logout time period that is given, but that is such a small issue. Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? Kirby Peek has been my saving grace, truly. He is always available to assist with any requests or asks that I am not sure of. He has taken the time to walk me through situations and is truly such a big help when I need it most! Kastle in general assists with complex badge access requests and I really enjoy getting to run reports in different ways. Review collected by and hosted on G2.com. 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