--- title: Kastle Reviews meta\_title: 'Kastle Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 189 reviews by the users' company size, role or industry to find out how Kastle works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 189 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Artificial Intelligence url: https://www.g2.com/categories/artificial-intelligence --- ### Kastle Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **user-friendly design** of Kastle, making access management straightforward and efficient. [(42 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904628&qs=pros-and-cons#reviews) Users highlight the **friendly and reliable customer support** of Kastle, enhancing their overall experience with the software. [(40 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904512&qs=pros-and-cons#reviews) Users commend the **helpful customer service** and friendly tech support, enhancing their Kastle experience. [(35 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904678&qs=pros-and-cons#reviews) Users appreciate the **flexibility and reliability** of Kastle's access control, enhancing their office entry experience. [(23 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904556&qs=pros-and-cons#reviews) Users value the **reliability** of Kastle, praising its consistent performance and effective integration into various infrastructures. [(15 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904738&qs=pros-and-cons#reviews) Users experience **access issues** with Kastle, facing complications in managing staff access across different locations. [(15 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904887&qs=pros-and-cons#reviews) Users express frustration with **poor customer support** , citing slow response times and inadequate communication from representatives. [(15 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904573&qs=pros-and-cons#reviews) Users find the **pricing to be high** compared to similar products, considering lower-cost alternatives. [(8 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904704&qs=pros-and-cons#reviews) Users experience **inaccurate detection** issues, with the scanner often failing to recognize the card reader properly. [(8 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904597&qs=pros-and-cons#reviews) Users experience **inconsistent communication** with Kastle, leading to delays in response and follow-up challenges. [(8 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904843&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Kastle ##### 1. Ease of Use Users appreciate the **user-friendly design** of Kastle, making access management straightforward and efficient. [ See 42 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904628&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Customizable fields and easy employee management" What do you like about Kastle? I like that we can customize it to match the fields we need to search, and that we can link it to a primary list so it’s easy to add or remove employe ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Easy-to-Use Access System with Great Functionality and Responsive Support" What do you like about Kastle? I really appreciate how easy the access systems are to use, while still offering strong functionality. Setting schedules is straightforward as well. O ##### 2. Customer Support Users highlight the **friendly and reliable customer support** of Kastle, enhancing their overall experience with the software. [ See 40 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904512&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Over many years of collaboration, I have never experienced any issues with their service." What do you like about Kastle? Good service. We have had a very positive experience working with Kastle. Their access control and building security solutions are reliable, efficient ![Ana C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ana C.") AC Ana C. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Remote Access with Stellar Support" What do you like about Kastle? I like Kastle's friendly customer service and very efficient crew. The ability to set a holiday schedule to lock the building automatically throughout ##### 3. Helpful Users commend the **helpful customer service** and friendly tech support, enhancing their Kastle experience. [ See 35 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904678&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Over many years of collaboration, I have never experienced any issues with their service." What do you like about Kastle? Good service. We have had a very positive experience working with Kastle. Their access control and building security solutions are reliable, efficient ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Good product, great customer service" What do you like about Kastle? Our contact, Derrick Thompson. His responsiveness, thoroughness, and kindness make using the product so much better. ##### 4. Access Control Users appreciate the **flexibility and reliability** of Kastle's access control, enhancing their office entry experience. [ See 23 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904556&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Easy-to-Use Access System with Great Functionality and Responsive Support" What do you like about Kastle? I really appreciate how easy the access systems are to use, while still offering strong functionality. Setting schedules is straightforward as well. O JR joy r. 5.0/5 "Seamless Security with Stellar Support" What do you like about Kastle? I like Kastle's prompt response to issues and good customer service. The Kastle App is helpful because I no longer need to deal with cards, and it all ##### 5. Reliability Users value the **reliability** of Kastle, praising its consistent performance and effective integration into various infrastructures. [ See 15 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904738&qs=pros-and-cons#reviews) See Related User Reviews ![Ana C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ana C.") AC Ana C. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Remote Access with Stellar Support" What do you like about Kastle? I like Kastle's friendly customer service and very efficient crew. The ability to set a holiday schedule to lock the building automatically throughout ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Responsive, Reliable, and Competitively Priced" What do you like about Kastle? They are responsive, reliable, and offer competitive pricing. ### 5 Cons or Disadvantages of Kastle ##### 1. Access Issues Users experience **access issues** with Kastle, facing complications in managing staff access across different locations. [ See 15 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904887&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Kastle: Organized, Powerful Badge Access with Minor Logout Annoyance" What do you dislike about Kastle? There isn't necessarily anything that I do not like. I am not fond of the quick logout time period that is given, but that is such a small issue. PE Paula E. Small-Business (50 or fewer emp.) 5.0/5 "Exellent Products and Fast Service" What do you dislike about Kastle? I wish Kastle offered the download to Apple watch customers for easy access as well. ##### 2. Poor Customer Support Users express frustration with **poor customer support** , citing slow response times and inadequate communication from representatives. [ See 15 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904573&qs=pros-and-cons#reviews) See Related User Reviews MC Michael C. 4.5/5 "Convenient Security with Response Delays" What do you dislike about Kastle? The timeliness and response can be inconsistent, sometimes they're within a couple of seconds, and then sometimes a couple of hours after an alarm goe AB Ashley B. Mid-Market (51-1000 emp.) 5.0/5 "My Kastle Experience - Beyond Excellent!" What do you dislike about Kastle? Certain requests require coordination through support rather than self-service, which can slow things down. Initial setup and changes may take longer ##### 3. Expensive Users find the **pricing to be high** compared to similar products, considering lower-cost alternatives. [ See 8 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904704&qs=pros-and-cons#reviews) See Related User Reviews ![Randy M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Randy M.") RM Randy M. 5.0/5 "Outstanding Security with Easy Setup" What do you dislike about Kastle? I'm concerned about the pricing of Kastle. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "On time and they do a great job for any repairs that are needed" What do you dislike about Kastle? The cost is a little high, could be lower ##### 4. Inaccurate Detection Users experience **inaccurate detection** issues, with the scanner often failing to recognize the card reader properly. [ See 8 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904597&qs=pros-and-cons#reviews) See Related User Reviews SH sam h. Mid-Market (51-1000 emp.) 4.0/5 "Kastle provides good customer service and their platform is the most intuitive one I have used." What do you dislike about Kastle? sometimes the search function on the admin site does not give me the intended result. ![Robin G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robin G.") RG Robin G. Mid-Market (51-1000 emp.) 3.0/5 "Easy to Use cards, but app is frustrating" What do you dislike about Kastle? I don't like that one time guests have to download an app on their phones to access the suite. Even though it's generally a pretty simple process, we ##### 5. Miscommunication Users experience **inconsistent communication** with Kastle, leading to delays in response and follow-up challenges. [ See 8 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904843&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Good product, great customer service" What do you dislike about Kastle? The website can be finicky and frequently has issues saving the changes I make within a profile. For example, sometimes when I make 2 changes to a pro MC Michael C. 4.5/5 "Convenient Security with Response Delays" What do you dislike about Kastle? The timeliness and response can be inconsistent, sometimes they're within a couple of seconds, and then sometimes a couple of hours after an alarm goe ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Enterprise (\> 1000 emp.) 7/10/2026 "Reliable Access Control with Room for Improvement" 4.5/5 What do you like best about Kastle? I really appreciate the ability to call my rep anytime. Review collected by and hosted on G2.com. What do you dislike about Kastle? Sometimes I just don't understand the functionality of our fob locks on our doors and how they can become unconfigured and just randomly no longer work. Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? Kastle solves access and reader issues, and helps with technical support queries. I appreciate the ability to call my rep anytime. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Small-Business (50 or fewer emp.) 7/16/2026 "Friendly, Always Available Support You Can Count On" 5/5 What do you like best about Kastle? They’re always friendly, available, and on top of things whenever I need them to be. Review collected by and hosted on G2.com. What do you dislike about Kastle? Nothing to add at the moment, as they’re always available. Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? They’re implementing cameras now, so that should help me figure out when I need to and who was the one to blame for any damages. Review collected by and hosted on G2.com. Show More 7/23/2026 Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 2/4/2026 "Customizable fields and easy employee management" 4.5/5 What do you like best about Kastle? I like that we can customize it to match the fields we need to search, and that we can link it to a primary list so it’s easy to add or remove employees and contractors as needed. Review collected by and hosted on G2.com. What do you dislike about Kastle? The costs feel highly repetitive, and managing multiple sites is difficult—especially when different teams aren’t aligned on the type of service we’re used to and I’m expecting. Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? They resolved with the help of my IT team: 1. Deactivating badges for people that are no longer with the company is now automated. The now are deactivated using the end date field. 2. We have a badge request app that makes supervisors responsible for approving access requests. 3. I now have remote access to controllables so that I can work remotely. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Commercial Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Commercial Real Estate") AC Verified User in Commercial Real Estate Small-Business (50 or fewer emp.) 2/4/2026 "Easy-to-Use Access System with Great Functionality and Responsive Support" 5/5 What do you like best about Kastle? I really appreciate how easy the access systems are to use, while still offering strong functionality. Setting schedules is straightforward as well. Our rep has been great—always responsive and quick to provide solutions whenever any issues come up. Review collected by and hosted on G2.com. What do you dislike about Kastle? Our tenants sometimes run into Bluetooth issues when using the phone app, although it seems to vary depending on the operating system. Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? We had previous issues with an outdated access system. Since bringing them on, the entire system has been revamped and the process is seamless from start to finish. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![MacKenzie S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MacKenzie S.") MS MacKenzie S. 2/4/2026 "Effortless Access and Exceptional Support with Kastle" 5/5 What do you like best about Kastle? I love our rep, Chandler McAlister, because he is always available and ready to help in the nicest, most informative way. I also appreciate how easy the website is to use, and we never have reader errors. Kastle solves the problem of always trying to find a key and unlocking doors hassle-free. We truly have no complaints about Kastle and love it. Review collected by and hosted on G2.com. What do you dislike about Kastle? WE have no dislikes Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? Kastle makes unlocking doors hassle-free, eliminating the need to find a key. It also offers easy website use with no reader errors. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") UO Verified User in Oil & Energy Small-Business (50 or fewer emp.) 7/13/2026 "Quick Responses and Reliable Systems from Kastle" 5/5 What do you like best about Kastle? Kastle's quick responses when we have questions or issues Review collected by and hosted on G2.com. What do you dislike about Kastle? There isnt much I can think of. I feel the systems are very reliable Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? The biggest issues we've had in the past have been related to security for the suite but they have helped us resolve this Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") AE Verified User in Electrical/Electronic Manufacturing Small-Business (50 or fewer emp.) 7/30/2025 "Pros and Cons of Kastle Security Systems" 5/5 What do you like best about Kastle? easy to manage remotely, I can easily use mobile devices to unlock doors enter to my office through the app. very connivance. Review collected by and hosted on G2.com. What do you dislike about Kastle? Tends to be more expensive than many other security providers Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? We don’t need to use physical keys anymore, so we don’t worry about lost or copied keys. Instead, we use keycards or phones to open doors, which is easier and safer. We can also control who can enter the building from anywhere. This helps a lot when we need to give or remove access quickly for employees or visitors. The system also has cameras, so we can see who comes in and out, and check video if something happens. Kastle watches our building 24/7. If there is anything unusual, they let us know right away. This keeps our building safe and gives us peace of mind. Review collected by and hosted on G2.com. Show More 10/16/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Government Relations](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Relations") AG Verified User in Government Relations Mid-Market (51-1000 emp.) 10/22/2025 "Outstanding Support Team, But Response Times Can Lag" 5/5 What do you like best about Kastle? The Kastle Client Services Support Team is simply amazing! I appreciate their responsiveness in resolving issues. Their team is professional, courteous and extremely helpful. Review collected by and hosted on G2.com. What do you dislike about Kastle? My main concern is the slow response time to reported issues. Kastle does send an acknowledgement email once a report is received, and they typically reply within the same day. However, there have been several instances where I had to wait more than 30 minutes for a response after reaching out to support. Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? Previously, Kastle installed a security and access control system in the three stairwells that lead to our office. This system has proven to be extremely valuable. With their Kastle cards, staff members are able to enter the office directly from the stairwells. This capability is especially reassuring, as it enhances our sense of security in emergency situations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite MS Monica S. Business Improvement Manager/Office Manager Mid-Market (51-1000 emp.) 2/20/2024 "Kastle is very responsive whenever we have an issue with our security system." 4.5/5 What do you like best about Kastle? They are quick to respond to issues that arise. Review collected by and hosted on G2.com. What do you dislike about Kastle? Sometimes the tech is not clear on how to resolve issues, but they eventually figure it out. Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? The door mags sometimes do not work. It is not Kastle's fault. When we moved into our building, the building management used DataWatch and did we. In 2021, the building switched to Kastle and we did too; although our equipment for our primary doors was still Datawatch. The mags started to fail and Kastle had to order the parts, and install them, which took some time. Review collected by and hosted on G2.com. Show More 10/16/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JR joy r. 2/4/2026 "Seamless Security with Stellar Support" 5/5 What do you like best about Kastle? I like Kastle's prompt response to issues and good customer service. The Kastle App is helpful because I no longer need to deal with cards, and it allows me to give limited access to visitors. Also, the initial setup of Kastle was seamless. Review collected by and hosted on G2.com. What do you dislike about Kastle? Nothing Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? I use Kastle for office security, solving false alarms and managing key cards and fobs. The Kastle App eliminates card hassle, allowing me to give limited access to visitors easily. Review collected by and hosted on G2.com. 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