--- title: Kastle Reviews meta\_title: 'Kastle Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 189 reviews by the users' company size, role or industry to find out how Kastle works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 189 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Artificial Intelligence url: https://www.g2.com/categories/artificial-intelligence --- ### Kastle Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **user-friendly design** of Kastle, making access management straightforward and efficient. [(42 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904628&qs=pros-and-cons#reviews) Users highlight the **friendly and reliable customer support** of Kastle, enhancing their overall experience with the software. [(40 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904512&qs=pros-and-cons#reviews) Users commend the **helpful customer service** and friendly tech support, enhancing their Kastle experience. [(35 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904678&qs=pros-and-cons#reviews) Users appreciate the **flexibility and reliability** of Kastle's access control, enhancing their office entry experience. [(23 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904556&qs=pros-and-cons#reviews) Users value the **reliability** of Kastle, praising its consistent performance and effective integration into various infrastructures. [(15 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904738&qs=pros-and-cons#reviews) Users experience **access issues** with Kastle, facing complications in managing staff access across different locations. [(15 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904887&qs=pros-and-cons#reviews) Users express frustration with **poor customer support** , citing slow response times and inadequate communication from representatives. [(15 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904573&qs=pros-and-cons#reviews) Users find the **pricing to be high** compared to similar products, considering lower-cost alternatives. [(8 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904704&qs=pros-and-cons#reviews) Users experience **inaccurate detection** issues, with the scanner often failing to recognize the card reader properly. [(8 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904597&qs=pros-and-cons#reviews) Users experience **inconsistent communication** with Kastle, leading to delays in response and follow-up challenges. [(8 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904843&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Kastle ##### 1. Ease of Use Users appreciate the **user-friendly design** of Kastle, making access management straightforward and efficient. [ See 42 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904628&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Customizable fields and easy employee management" What do you like about Kastle? I like that we can customize it to match the fields we need to search, and that we can link it to a primary list so it’s easy to add or remove employe ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Easy-to-Use Access System with Great Functionality and Responsive Support" What do you like about Kastle? I really appreciate how easy the access systems are to use, while still offering strong functionality. Setting schedules is straightforward as well. O ##### 2. Customer Support Users highlight the **friendly and reliable customer support** of Kastle, enhancing their overall experience with the software. [ See 40 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904512&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Over many years of collaboration, I have never experienced any issues with their service." What do you like about Kastle? Good service. We have had a very positive experience working with Kastle. Their access control and building security solutions are reliable, efficient ![Ana C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ana C.") AC Ana C. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Remote Access with Stellar Support" What do you like about Kastle? I like Kastle's friendly customer service and very efficient crew. The ability to set a holiday schedule to lock the building automatically throughout ##### 3. Helpful Users commend the **helpful customer service** and friendly tech support, enhancing their Kastle experience. [ See 35 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904678&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Over many years of collaboration, I have never experienced any issues with their service." What do you like about Kastle? Good service. We have had a very positive experience working with Kastle. Their access control and building security solutions are reliable, efficient ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Good product, great customer service" What do you like about Kastle? Our contact, Derrick Thompson. His responsiveness, thoroughness, and kindness make using the product so much better. ##### 4. Access Control Users appreciate the **flexibility and reliability** of Kastle's access control, enhancing their office entry experience. [ See 23 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904556&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Easy-to-Use Access System with Great Functionality and Responsive Support" What do you like about Kastle? I really appreciate how easy the access systems are to use, while still offering strong functionality. Setting schedules is straightforward as well. O JR joy r. 5.0/5 "Seamless Security with Stellar Support" What do you like about Kastle? I like Kastle's prompt response to issues and good customer service. The Kastle App is helpful because I no longer need to deal with cards, and it all ##### 5. Reliability Users value the **reliability** of Kastle, praising its consistent performance and effective integration into various infrastructures. [ See 15 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904738&qs=pros-and-cons#reviews) See Related User Reviews ![Ana C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ana C.") AC Ana C. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Remote Access with Stellar Support" What do you like about Kastle? I like Kastle's friendly customer service and very efficient crew. The ability to set a holiday schedule to lock the building automatically throughout ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Responsive, Reliable, and Competitively Priced" What do you like about Kastle? They are responsive, reliable, and offer competitive pricing. ### 5 Cons or Disadvantages of Kastle ##### 1. Access Issues Users experience **access issues** with Kastle, facing complications in managing staff access across different locations. [ See 15 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904887&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Kastle: Organized, Powerful Badge Access with Minor Logout Annoyance" What do you dislike about Kastle? There isn't necessarily anything that I do not like. I am not fond of the quick logout time period that is given, but that is such a small issue. PE Paula E. Small-Business (50 or fewer emp.) 5.0/5 "Exellent Products and Fast Service" What do you dislike about Kastle? I wish Kastle offered the download to Apple watch customers for easy access as well. ##### 2. Poor Customer Support Users express frustration with **poor customer support** , citing slow response times and inadequate communication from representatives. [ See 15 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904573&qs=pros-and-cons#reviews) See Related User Reviews MC Michael C. 4.5/5 "Convenient Security with Response Delays" What do you dislike about Kastle? The timeliness and response can be inconsistent, sometimes they're within a couple of seconds, and then sometimes a couple of hours after an alarm goe AB Ashley B. Mid-Market (51-1000 emp.) 5.0/5 "My Kastle Experience - Beyond Excellent!" What do you dislike about Kastle? Certain requests require coordination through support rather than self-service, which can slow things down. Initial setup and changes may take longer ##### 3. Expensive Users find the **pricing to be high** compared to similar products, considering lower-cost alternatives. [ See 8 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904704&qs=pros-and-cons#reviews) See Related User Reviews ![Randy M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Randy M.") RM Randy M. 5.0/5 "Outstanding Security with Easy Setup" What do you dislike about Kastle? I'm concerned about the pricing of Kastle. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "On time and they do a great job for any repairs that are needed" What do you dislike about Kastle? The cost is a little high, could be lower ##### 4. Inaccurate Detection Users experience **inaccurate detection** issues, with the scanner often failing to recognize the card reader properly. [ See 8 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904597&qs=pros-and-cons#reviews) See Related User Reviews SH sam h. Mid-Market (51-1000 emp.) 4.0/5 "Kastle provides good customer service and their platform is the most intuitive one I have used." What do you dislike about Kastle? sometimes the search function on the admin site does not give me the intended result. ![Robin G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robin G.") RG Robin G. Mid-Market (51-1000 emp.) 3.0/5 "Easy to Use cards, but app is frustrating" What do you dislike about Kastle? I don't like that one time guests have to download an app on their phones to access the suite. Even though it's generally a pretty simple process, we ##### 5. Miscommunication Users experience **inconsistent communication** with Kastle, leading to delays in response and follow-up challenges. [ See 8 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904843&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Good product, great customer service" What do you dislike about Kastle? The website can be finicky and frequently has issues saving the changes I make within a profile. For example, sometimes when I make 2 changes to a pro MC Michael C. 4.5/5 "Convenient Security with Response Delays" What do you dislike about Kastle? The timeliness and response can be inconsistent, sometimes they're within a couple of seconds, and then sometimes a couple of hours after an alarm goe ![Verified User in Commercial Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Commercial Real Estate") AC Verified User in Commercial Real Estate Mid-Market (51-1000 emp.) 7/10/2026 "User-Friendly and Smooth Experience with Always-Available Support" 5/5 What do you like best about Kastle? Very user-friendly, and the account manager is always available to answer my questions whenever they come up. Review collected by and hosted on G2.com. What do you dislike about Kastle? I can’t think of any issues at the moment. Overall, my experience as a user has been easy, smooth, and genuinely helpful. Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? Controlled access to our suites helps ensure the safety of our guests and employees. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Andreas T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andreas T.") AT Andreas T. Small-Business (50 or fewer emp.) 7/23/2026 "User-Friendly Solution for Office Issues" 4.5/5 What do you like best about Kastle? I find Kastle to be very friendly, especially in the shelter. It's easy enough to set up with no problems or difficulties, which I appreciate. Review collected by and hosted on G2.com. What do you dislike about Kastle? Nothing everything is perfect Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? Kastle helped me solve problems with my building and office. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 7/10/2026 "Easy Lock Scheduling and Smooth Communication" 5/5 What do you like best about Kastle? It is easy to set up the lock schedule and it is easy to communicate with them. Review collected by and hosted on G2.com. What do you dislike about Kastle? Nothing, they are easy to work with and are quick to respond. Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? Kastle helps us keep our building safe by ensuring specific areas are secured. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Raoul L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raoul L.") RL Raoul L. Managing Director Mid-Market (51-1000 emp.) 7/17/2026 "Professional, Accurate Kastle Service with Proactive Support" 4.5/5 What do you like best about Kastle? Kastle service is professional, accurate and 100% active supporting the security and business performance Review collected by and hosted on G2.com. What do you dislike about Kastle? Kastle should provide some refresher training Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? security, access control are monitoring on time Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Randy M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Randy M.") RM Randy M. 11/4/2025 "Outstanding Security with Easy Setup" 5/5 What do you like best about Kastle? I really appreciate the effectiveness of Kastle in ensuring the safety of our building. The presence of cameras and security guards offered by Kastle is something I particularly like, as it significantly enhances surveillance and the security of our premises. The cameras allow us to monitor who comes in and goes out, providing a sense of control and safety. The security guards complement this by offering on-the-ground security presence. For our convenience, the system also allows us to provide access to visitors without the need to be physically available at the front desk, adding to the efficiency and convenience of building management. Furthermore, I found the initial setup of Kastle very easy, which speaks to its user-friendly nature. Overall, Kastle's features are integral to our security setup, providing us with a robust and reliable solution. Review collected by and hosted on G2.com. What do you dislike about Kastle? I'm concerned about the pricing of Kastle. Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? Kastle keeps our building safe, allowing us to monitor entrances and exits while granting access remotely without needing a front desk presence. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Mid-Market (51-1000 emp.) 7/14/2026 "Easy and not complicated" 5/5 What do you like best about Kastle? The system is easy to use and not complicated. Review collected by and hosted on G2.com. What do you dislike about Kastle? We wish we can add multiple names with emails Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? we have no problems at this time Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 7/20/2026 "Easy to Navigate with Great Support" 5/5 What do you like best about Kastle? It's very easy to navigate. Great support Review collected by and hosted on G2.com. What do you dislike about Kastle? I don't use it enough to dislike anything. Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? No problems that I know of. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite AP Ashley P. Corporate Office Admin Small-Business (50 or fewer emp.) 8/14/2025 "Kastle is very responsive and safe." 4/5 What do you like best about Kastle? I love that we have a rep. that is helpful, friendly, and fast! Kirby is great! I like that I feel safe regarding the after-hours security calls. The website for Admins is user-friendly, and I like the app and camera website. Review collected by and hosted on G2.com. What do you dislike about Kastle? Some cell phones have strong Bluetooth ranges, and even when the person physically turns down their range, a scanner will still turn green when the person is not trying to enter that area or move in that direction. This leads to the access for those doors to stay open for a period of time, which, for us, can allow non-employees to enter the front doors before ringing the doorbell. So far, I have found that this issue is only true with Samsung devices. I did not like that the option to remedy this was for all the scanners in the office to be put on a status where the person would have to open their app to utilize their Bluetooth/phone to enter. This is why we didn't switch to that option. As phones get more advanced, I wanted to bring this to your attention as an ongoing issue. Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? We can see who is coming and going with the cameras. I like that there is a doorbell to help notify us when someone is here. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Renewables & Environment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Renewables & Environment") AR Verified User in Renewables & Environment Mid-Market (51-1000 emp.) 4/30/2026 "Easy-to-Navigate Platform with Decent Customer Service" 4/5 What do you like best about Kastle? They have an easy to navigate online platform and the customer service is decent. Review collected by and hosted on G2.com. What do you dislike about Kastle? The fobs are not always responsive to our security doors and this can cause issues within our suite. Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? Kastle is solving our security needs and that benefits us by keeping our suite secure and allowing each member of staff their own personal access. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Small-Business (50 or fewer emp.) 10/22/2025 "Cumbersome Access Management Process, Needs More Direct Control" 3/5 What do you like best about Kastle? I guess there are some things they do well. Review collected by and hosted on G2.com. What do you dislike about Kastle? I don't have the ability to directly configure unlocking doors on days we have meetings. Instead, I have to write an email requesting the times/dates, get an email backing saying they got my email, wait for a second email to learn whether they have processed my request or have questions. This feels cumbersome and inefficient. Also, I do not have a way to edit/update permissions associated with our organization's badge/id holders. Spontaneously, a colleague's access to the fitness center is revoked, occasionally the same thing happens with access to the suite. I then have to reach out to building management, who then contacts Kastle, and the issue gets resolved. It's unsettling, especially since I work part time and am not always on site to resolve access issues in a timely manner. Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? They are not. I have been unable to directly control suite access (unlocking doors) for over a year, and tried for a year before that. Review collected by and hosted on G2.com. 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