--- title: Kastle Reviews meta_title: 'Kastle Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 189 reviews by the users' company size, role or industry to find out how Kastle works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 189 scale: '5' date_modified: '2026-08-04' parent_category: name: Artificial Intelligence url: https://www.g2.com/categories/artificial-intelligence --- # Kastle Reviews **Vendor:** Kastle Systems **Category:** [Video Surveillance Software](https://www.g2.com/categories/video-surveillance) **Average Rating:** 4.6/5.0 **Total Reviews:** 189 ## About Kastle Kastle offers unparalleled property technology solutions, safeguarding premier commercial real estate, multifamily communities, enterprise clients, and school and government facilities. Integrating advanced access control, video surveillance, and visitor management technologies, we ensure enhanced security and superior performance. As tens of thousands trust our services daily, we stand out as a partner dedicated to innovation, leadership, and comprehensive managed security services. Discover the Kastle difference at kastle.com. ## Kastle Pros & Cons **What users like:** - Users appreciate the **user-friendly design** of Kastle, making access management straightforward and efficient. (42 reviews) - Users highlight the **friendly and reliable customer support** of Kastle, enhancing their overall experience with the software. (40 reviews) - Users commend the **helpful customer service** and friendly tech support, enhancing their Kastle experience. (35 reviews) - Users appreciate the **flexibility and reliability** of Kastle's access control, enhancing their office entry experience. (23 reviews) - Users value the **reliability** of Kastle, praising its consistent performance and effective integration into various infrastructures. (15 reviews) - Security (15 reviews) - Access (14 reviews) - Users enjoy the **easy access** provided by Kastle's key-less system and exceptional customer support experience. (14 reviews) - Users value the **easy-to-use interface** of Kastle, complemented by excellent customer service and reliable equipment. (13 reviews) - Convenience (11 reviews) **What users dislike:** - Users experience **access issues** with Kastle, facing complications in managing staff access across different locations. (15 reviews) - Users express frustration with **poor customer support** , citing slow response times and inadequate communication from representatives. (15 reviews) - Users find the **pricing to be high** compared to similar products, considering lower-cost alternatives. (8 reviews) - Users experience **inaccurate detection** issues, with the scanner often failing to recognize the card reader properly. (8 reviews) - Users experience **inconsistent communication** with Kastle, leading to delays in response and follow-up challenges. (8 reviews) - App Instability (7 reviews) - Users experience **communication issues** with Kastle, noting delays in responses and premature call disconnections. (7 reviews) - Users find Kastle's system **complex and sluggish** , making tasks challenging and leading to frustrating experiences. (7 reviews) - Users experience **connectivity issues** with Kastle, causing inefficiencies and concerns regarding access management and door security. (5 reviews) - Insufficient Information (5 reviews) ## Kastle Reviews ### 1. Excellent partner in physical security management **Rating:** 4.5/5.0 stars **Reviewed by:** Jung K. | CISO, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Kastle?** The best part is the reports I get from Kastle systems. They understand, not only security requirements, compliance requirements (reports and evidence collections) that our company deals with. **What do you dislike about Kastle?** Nothing I can think of. They haven't disappointed us in any way. **What problems is Kastle solving and how is that benefiting you?** I had some SOC 2 and ISO 27001 requirements with reporting and evidence collection. When I sent an email requesting a monthly report, they understood exactly what I was looking for and started providing. That saves me so much time conducting both internal audits and external audits. ### 2. On time and they do a great job for any repairs that are needed **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Kastle?** The knowledge they have for the product they put out **What do you dislike about Kastle?** The cost is a little high, could be lower **What problems is Kastle solving and how is that benefiting you?** Cards not working correctly, card readers stop working ### 3. Video Surveillance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Kastle?** Responsiveness and accuracy. Prompt reporting. **What do you dislike about Kastle?** Not much in terms of service. Solar power has been a bit touch and go. **What problems is Kastle solving and how is that benefiting you?** Has helped secure the site when not in use ### 4. Generally good **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Kastle?** Your regular technician who comes to our site is very good. **What do you dislike about Kastle?** We have not been pleased in the past with the response of issues we have had with our panic button and doors locking randomly on our 5th floor with no cause found. The response and remedies were not satisfactory, quickly given/addressed nor followed through. In the instance of the doors randomly locking up we were told to unplug the communications boxes on the floor and replug them in, if it should ever happen again. Further, nothing could be done about the panic button, so we were left without a functioning panic button. **What problems is Kastle solving and how is that benefiting you?** You're our door security for our building and office space. ### 5. Kastle is an essential, technology-driven partner for commercial real estate professionals. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Kastle?** Kastle's technology-forward approach is its greatest strength. Compared to its competitors, Kastle always seems to have the latest features available, and those features are branded and packaged in a way that is digestible to commercial property owners and operators. Kastle Presence is a great example of this. Just as tenants began clamoring for the option of Bluetooth functionality for building access, Kastle started rolling out Kastle Presence, and later (I believe) AppleWallet functionliaty as well. When it comes to leasing and tenant retention, particularly in the Class A and Trophy office market, being able to showcase the latest technology all over the property and across the tenant experience is essential. Access control and security is a vital and highly visible piece of that technology-forward effort, and Kastle has proved to be a reliable, high-value partner in this area. **What do you dislike about Kastle?** MyKastle can be challenging to use, even for an experienced end-user. Regardless of device or connection, MyKastle is often sluggish or slow to respond. It can make even simple tasks such as programming a new card difficult and slightly frustrating, particularly when a tenant is standing in front of you waiting for that new card. In the event of an emergency where, for example, a quick building lockdown is required, MyKastle could very easily become a bottleneck. Second, I've noticed that Kastle can be lacking when it comes to mainting tight records of devices and equipment. In my case, I manage a property that has a "base building" Kastle account that is controlled by my office, along with many tenant accounts where tenants also use Kastle devices in their own space. Despite several attempts and in-person walk-throughs with Kastle, I've struggled to get 100% clarity on which devices are billed to tenants and which devices are billable to me. It seems that Kastle could have better processes in place when it comes to labeling devices, relabeling them when changes are made (i.e. tenant move-ins or move-outs), and keeping the billable items clear on each Kastle account. Lastly, Kastle is expensive compared to competitors. In my experience, competitors always have lower bids for identical scopes of services. Even if the manager and tenants prefer Kastle's product, the higher costs can be difficult to justify to ownership or to other financial decisionmakers. **What problems is Kastle solving and how is that benefiting you?** The property I manage is in a busy, high-profile, downtown location, so Kastle assists us greatly with managing physical security and access. All of our perimeter doors are Kastle-controlled, so we can manage locking/unlocking schedules, along with individual access for our tenants, building staff, and routine vendors. Additionally, we have Kastle video surveillance in many locations across the property. KastleVideo helps us monitor the property on a routine basis, and also collect footage in the event of incidents that may occur. KastleVideo can be helpful in documenting incidents such as property damage or accidental injuries. ### 6. Easy to Use & Recurring Automatic Reports are Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Kastle?** The ease of enabling/disabling access to new users and modifying their access, including sensitivity of readers. As part of our annual ISO certification process I've had auditors stop me at "we're using Kastle" based on their prior experience with the product. **What do you dislike about Kastle?** It's a little nit-picky, but needing to replace readers to enable NFC on wearable devices is a little disappointing. **What problems is Kastle solving and how is that benefiting you?** In the post pandemic world of reduced employee and visitor foot traffic it allows me to leave the front desk unmanned. We did briefly use it for visitor management, but again, in the post pandemic environment we've stopped using that feature. ### 7. Safe and Secure **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Kastle?** I like Kastle's ease of scheduling and reporting. If I run into an issue with scheduling, support is always on it! **What do you dislike about Kastle?** I can't find an option for email notification when someone checks in. Is that possible for reader activity? **What problems is Kastle solving and how is that benefiting you?** Glad to know that I don't have to worry about locking up! ### 8. Their people make the difference **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa G. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Kastle?** Brian Walts. He is the best part about Kastle. When I have a problem. He is ALWAYS part of the solution. I understand that there are many people that make up an organization-and that Kastle is large as an organization. But at the end of the day-when I am in need of assistance, there is one person that stands out from the rest and that is Brian. He takes customer service and positive relations to entirely new level. You are lucky to have him as an employee. **What do you dislike about Kastle?** My issues stem more from the type of door I have onsite, then the Kastle access itself. I occasionally have issues getting back online after our property loses power in storms, but I always have a contact to call to assist in getting me back online. **What problems is Kastle solving and how is that benefiting you?** Resident Access only to clubhouse and Video surveillance of our clubhouse area. ### 9. Good product, easy set up by staff! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Kastle?** It was simple to set up when we ordered it and didn't take long to get employees set up. **What do you dislike about Kastle?** There's been a few hiccups where the scanner does not detect the card reader and we had trouble opening the door. **What problems is Kastle solving and how is that benefiting you?** To keep our staff protected during work hours and closed office hours. ### 10. too pesty with calls and sometimes slow with service **Rating:** 3.5/5.0 stars **Reviewed by:** JOY W. | building manager and bookkeeper, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Kastle?** I like the fob system. I like Jack my service agent **What do you dislike about Kastle?** They should reset access door system before continually calling. They take a long time to get parts for camera issues. **What problems is Kastle solving and how is that benefiting you?** I get to see who is in the building and also know if anyone is breaking in the building. ### 11. Kastle Security system **Rating:** 5.0/5.0 stars **Reviewed by:** LaShundra W. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Kastle?** I love that it has an app that allows you to use your phone to gain access to the facility. **What do you dislike about Kastle?** Using the app on the phone depending on your settings can also trigger/activate the alarm in passing on accident. **What problems is Kastle solving and how is that benefiting you?** With our old system we used keys to access the building and the lock used to get striped alot due to pulling on the key instead of turning the handle. I was having to call a locksmith pretty frequently and now with Kastle that is no longer an issue. It also provides great security. ### 12. great product, great service, easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Kastle?** the ease of using/adding deleting users. **What do you dislike about Kastle?** Nothing. Great service, great product easy to use **What problems is Kastle solving and how is that benefiting you?** We keep all doors locked and Kastle allows us to create and limit access ### 13. Superior Access Controls and Exceptional Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Dan J. | Senior Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Kastle?** The best access control system on the market and the professional customer service. **What do you dislike about Kastle?** Slightly higher cost than competitors but worth it! **What problems is Kastle solving and how is that benefiting you?** Seamless video survellance, visitor management and phsical security that is web-based and can be access remotely. ### 14. Using myKastle **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Kastle?** I like Kastle Reporting. It has helped our Firm keep track of Users In-The-Office. **What do you dislike about Kastle?** Sometimes the Reports emails are not sent in time to complete the Firm report **What problems is Kastle solving and how is that benefiting you?** Office Security and Employee Presence. ### 15. Leading Access Control Provider **Rating:** 4.5/5.0 stars **Reviewed by:** Angie O. | Partner & COO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Kastle?** The mobile App is fabulous. Minimizes the need to carry bulky fobs or access cards. **What do you dislike about Kastle?** It can be a little pricey relative to other options **What problems is Kastle solving and how is that benefiting you?** Ease of providing our team with access to our space ### 16. Good service and product with some challenges. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Kastle?** Good platform and capabilities including mobile access. **What do you dislike about Kastle?** Sometimes issues do not get resolved timely. **What problems is Kastle solving and how is that benefiting you?** Securing my facilities and controlling access to include visitors. ### 17. A Smart Investment for Security & Efficency **Rating:** 5.0/5.0 stars **Reviewed by:** Cheryl M. | Property Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Kastle?** Their solutions combine the best technological and an intuitive, user friendly interface that set them apart from their competitors. **What do you dislike about Kastle?** I would not charaterize anything about Kastle as a "dislike". There are some functions that I wish I could do myself such as create my own access profiles so I could assign them to contractors or temporary employees. **What problems is Kastle solving and how is that benefiting you?** Creating new access profiles and resolving issues when we lose connection. ### 18. Work place door management **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander H. | Leasing Professional, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Kastle?** That it helps limit access to resident and staff only **What do you dislike about Kastle?** That there are issues with the timing on the doors locking. Leaving the door unlocked if you are not careful. **What problems is Kastle solving and how is that benefiting you?** The main problem it helps with is the ability to keep our leasing office staff and resident only so that our residents feel safe and secured when using the gym and office during and after hours. ### 19. Continued support when needed **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Kastle?** Reliable response to technical and repair issues. **What do you dislike about Kastle?** The inconsistency of communications when technical service is requested **What problems is Kastle solving and how is that benefiting you?** Security Monitoring of selected doors ### 20. Kastle employees are responsive and helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Molly F. | Assistant Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Kastle?** The customer service team and promptness **What do you dislike about Kastle?** can sometimes be inconvenient if bluetooth isnt working properly **What problems is Kastle solving and how is that benefiting you?** Kastle provides additional security for the building ### 21. Quick and efficient service **Rating:** 5.0/5.0 stars **Reviewed by:** Bridget H. | Administrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Kastle?** I like how prompt they are to call and alert me of a door ajar. The changes to our schedule are prompt and correct. They are always professional and polite. **What do you dislike about Kastle?** At this time, I haven't experienced anything negative from the company. **What problems is Kastle solving and how is that benefiting you?** They track who enters and exits and what time. They also edit our access for conferences to limit accidental alarms ### 22. Easy tool **Rating:** 5.0/5.0 stars **Reviewed by:** Neha S. | Operations Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Kastle?** It's very convenient and customer service is very responsive. It was very easy for me to get set up in the system and I useit every day when I'm at work. **What do you dislike about Kastle?** I wish there was an option for keypads in case we forget our office key. **What problems is Kastle solving and how is that benefiting you?** Makes it easy to keep track of who is coming into the office safely and securely ### 23. Not Reliable **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Kastle?** I like that it's the industry standard. I like that it's easy to use. **What do you dislike about Kastle?** I hate that you call in to make changes to the locking schedule and you never know if it actually worked. I've had times where I had to call 4 times just to get one change actually made. Not helpful. **What problems is Kastle solving and how is that benefiting you?** It solves door key issues. ### 24. A wonderful security system for all needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Kastle?** Most helpful about Kastle is knowing that you're using a trusted security system that is user-friendly, no matter what the size of your business is. It's a security system that can be used every day and can be integrated with other security systems, if needed, making it easy to implement. The number of features offered is suffucient for any individual needs. Customer service is helpful and always gets issues resolved quickly. **What do you dislike about Kastle?** One downside of Kastle is the system alarm can go off unexpectedly if the magnets on the alarmed door do not fully match **What problems is Kastle solving and how is that benefiting you?** Kastle is helping to solve physical security problems, helping to keep company staff safe and secure. ### 25. Timely Alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Robbie D. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2024 **What do you like best about Kastle?** The alerts are timely as you will receive a call right away and if they miss you they are diligent to call until you are reached no matter the hour or day. **What do you dislike about Kastle?** Sometimes the calls are sent so quickly that the alarm clears before we are finished on the phone. **What problems is Kastle solving and how is that benefiting you?** Having the monitor 24/7 keeps me from having to come back into the office after hours or having to call security to check the doors. It is so much better than our old ADT system that relied on me to physically be there to disarm the alarms. ### 26. Kastle System provides a great product, but what's even better is their staff! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Kastle?** The people are great. Product is easy to use. Access to cameras using the cell phone app. Customer support takes action. **What do you dislike about Kastle?** It does not have a talk feature, for the end user, through the speaker system. **What problems is Kastle solving and how is that benefiting you?** Surveillance of the construction jobsite during off hours. This keeps the job site secure. ### 27. Kastle has been a reliable partner in securing our office **Rating:** 5.0/5.0 stars **Reviewed by:** F Scot S. | Supervisory Loan Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Kastle?** Through their experience, Kastle made getting set up very easy. **What do you dislike about Kastle?** We had an issue with our security network and it took a bit longer to fix then I would have appreciated. **What problems is Kastle solving and how is that benefiting you?** Our office security is important and they allow us to maintain that security with the systems that they installed. ### 28. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Camila N. | Leasing Professional, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Kastle?** Custumer Servise is really hulpful and professional, they get all our problems fixed. **What do you dislike about Kastle?** I don't have any at the moment I like the app and how it's set up. **What problems is Kastle solving and how is that benefiting you?** Sometimes the app crashes but the customer service rep help us getting it fixed. ### 29. Reliable Security System for the Office **Rating:** 4.0/5.0 stars **Reviewed by:** Mayra F. | Personnel Security Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Kastle?** Very easy to use application and customer service is very promt in responding to questions. **What do you dislike about Kastle?** In the past, it took a while for them to fix the security system in the office. **What problems is Kastle solving and how is that benefiting you?** Security is the primary issue that Kastle is solving. ### 30. Kastle Review **Rating:** 5.0/5.0 stars **Reviewed by:** Amara W. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Kastle?** I like that our rep is fantastic at making sure our concerns or issues are resolved quickly **What do you dislike about Kastle?** I do dislike that often when we report service issues they automatically assume its an issue with our site set up and not the Kastle service itself - we couldve avoided a lot of complaints and system errors had they just sent someone out the first time. **What problems is Kastle solving and how is that benefiting you?** It is ensuring we can have a 24 hour clubhouse amenity to offer to our residents ### 31. Kastle has gotten better on customer service. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Kastle?** Reporting and card system is very functional. **What do you dislike about Kastle?** Cameras are always going down. Having to do several work orders to have cameras fixed. **What problems is Kastle solving and how is that benefiting you?** None at the moment other than us benefiting from the card system and view of cameras. ### 32. I am the Director of Facilities. **Rating:** 5.0/5.0 stars **Reviewed by:** Mark M. | Director, Department of Facilities Management, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Kastle?** Kastle Team 6 is very responsive. Jesica Rivas the Senior Account Manager provides excelent customer service **What do you dislike about Kastle?** I am completely satisfied with Kastle. There are no downsides. **What problems is Kastle solving and how is that benefiting you?** There are no problems that Kastle is sovling. I am using the system for the above. ### 33. Feedback **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Kastle?** Our deisgnated POC has been very helpful as we have taken over the current property. **What do you dislike about Kastle?** Response time varies and usually have a longer wait. **What problems is Kastle solving and how is that benefiting you?** The CCTV is very helpful on various occasions. ### 34. Positive experience with Kastle **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly B. | Assistant Property Manager & Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Kastle?** I like the simplicity of the system. It makes managing the building easier when it is all on one system **What do you dislike about Kastle?** I feel that our system needs some housekeeping items taken care of. I feel that it could be more organized. **What problems is Kastle solving and how is that benefiting you?** Securing tenant floors. ### 35. Reliable Service **Rating:** 5.0/5.0 stars **Reviewed by:** Paul B. | Sr. Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Kastle?** They are helpful in resolving issues, quick to respond when we lose connection to ensure that everything is okay. It is easy to access their website as well. It has been very helpful when adding new employees to the system. **What do you dislike about Kastle?** not really a dislike, but if we do lose connection they are quick to send a tech to see what the issue could be. When our systems are updating it tends to happen. **What problems is Kastle solving and how is that benefiting you?** When we have updates with our firewall or network switches we tend to lose our connection to Kastle. We are working with them to find a workaround that does not need us to loose connection everytime. ### 36. Reliable Security Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Missy P. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Kastle?** Easy to use, friendly customer service, great website that allows for simple updates and changes, quickness when needing additional key cards **What do you dislike about Kastle?** None - my experiences have been positive. **What problems is Kastle solving and how is that benefiting you?** Kastle helps keep our office secure and our server room secure. ### 37. Great System **Rating:** 5.0/5.0 stars **Reviewed by:** Tom W. | Exec. V.P., Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Kastle?** Kastle System has been seemless for our small business operations. Adding/Removing employees and guests are very simple. **What do you dislike about Kastle?** Nothing has arrisn to date to dislike this product. **What problems is Kastle solving and how is that benefiting you?** Key Access to our office suite. ### 38. Exceptional Customer Service and quick turn around for questions and concerns **Rating:** 5.0/5.0 stars **Reviewed by:** MICHAEL B. | Administrative Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Kastle?** The quick repsosnes to issues and questions! **What do you dislike about Kastle?** There are sometimes issues with getting call lists updated after the intial set up. **What problems is Kastle solving and how is that benefiting you?** Building access and cameras for the main buildig in the center ### 39. Kastel_Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Semiconductors | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Kastle?** Kastle's web portal to create temporary shedule. **What do you dislike about Kastle?** No details on aleart - in terms of who entered the unit, etc. **What problems is Kastle solving and how is that benefiting you?** Secured office access ### 40. National Workplace Operations and Facilities Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Alexandra J. | National Operations and Facilities Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Kastle?** I like that it's a key-less system, so we don't have to purchase new cards and can easily deactivate people. **What do you dislike about Kastle?** If we lose power then the doors remain unlocked since it's connected to our wifi. **What problems is Kastle solving and how is that benefiting you?** I'm not sure what problems they're working to solve. However, they are always very responsive, our rep Thania specifically is very helpful and always available. ### 41. User Friendly System excellent support **Rating:** 4.5/5.0 stars **Reviewed by:** Christine E. | Director of Real Estate & Facility Management, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Kastle?** We have been using Kastle Systems since 2018 both card access and camera's. We were looking for an enterprise solution that we could install in many of our office locations. After reviewing a few different system we chose Kastle and have enjoyed the ease of use of the system, being able to use one credential and numerous locations, and being able to be the administrator for all our sites with just a simple access to the program. There are other features of Kastle we also utilize to make our jobs easier. Since we started using their system they made a few enhancements that have been very helpful including their visitor system and being able to create a temp calendar schedule to have the doors unlocked if there is a special access event that needs to have the doors opened. That has been very helpful especially on time zone differences. Antoher great feature we utilize is the bluetooth access readers. I have a few sites we did not even issue fobs they use their phone app exclusively. **What do you dislike about Kastle?** Sometimes it takes a while to have they system installed and will just need to plan ahead with plenty of time for an installation. There have been a few projects that it takes time to figure out who your assigned project manager may be and like anything else there are stronger folks in the roles and some not so much. I had one frustrating project that the project manager changed 3 times due to support issues at a project level. **What problems is Kastle solving and how is that benefiting you?** Our primary goal was to use the same system at multiple office locations and be in control of the system which this platform solved that problem with one sign on for administrative access, being able to access all my sites using one system and having one credential to access a few various office locations. The additional feature they added a few years ago which allows us to add a temp schedule to a door has been extremely helpful for contractor or vendor planned access visits. I work remotely so being able to control the system for various locations has been very helpful. We also utilize the video system which has come in handy for review events that affected our business or staff personnel. ### 42. Awesome All-In-One **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole J. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Kastle?** I like that Kastle is an all-in-one security, attendance, and personnel records system that allows user's to customize their exprience and what they see. **What do you dislike about Kastle?** I dislike that physical equipment upgrades are required to use Kastle's newer product. For example, Kastle now has Apple+ and keycard are available on iphones; however, he building's existing card readers are not compatible. In order for my firm to utilize this feature, our landlord would have to replace the existing card readers. **What problems is Kastle solving and how is that benefiting you?** Kastle benefits us by allowing us to track and monitor attendance, as well as manage and monitor visitors. In our current world of Covid-19, Kastle is/would be a key component in contact tracing. ### 43. Great Service **Rating:** 4.5/5.0 stars **Reviewed by:** Deborah O. | Procurement, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Kastle?** You can be at ease when the Kasle System is installed in the building. No mechanical issues with this system. Kastle is user friendly with a variety of features. Customer Support is very responsive. **What do you dislike about Kastle?** I do not have any downside when it comes to Kastle. **What problems is Kastle solving and how is that benefiting you?** The video surveillance is great. User friendly and easy to retrieve footage from system. ### 44. Outstanding Security & Service **Rating:** 5.0/5.0 stars **Reviewed by:** Ray G. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Kastle?** It is hard to say what I like best about Kastle becaus the overall service has been great. If I have to pick two is it would be their Kastle Presence feature and their Customer Service. Both of these has made my job easier as the Operations Manager for my organization. **What do you dislike about Kastle?** Currently I don't have any dislike about Kastle. Something that is out of Kastle's responsibility is the inability to have Kastle Presence throughout the building where our office is currently located. **What problems is Kastle solving and how is that benefiting you?** The problems that Kastle is solving is the security of the space and visitors to the our office. The benefit of using Kastle for security is the customers service and alerts that Kastle provides whenever a door is ajar too long, or when a door is forced open. The benefit of using Kastle for visitors is the customer service provided by having building security use the system to manage visitor to the building and our space. **Official Response from Team Kastle:** > Thank you for your positive feedback. We're glad to hear that you're enjoying the KastlePresence app and that you're receiving outstanding customer service. We appreciate your support and look forward to continuing to provide excellent service to you and your team. ### 45. A great experience and even better team! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Kastle?** They are very helpful and quick to respond to any issues. It's also extremely user friendly and easy to install. **What do you dislike about Kastle?** When I email our direct person, Brian, he is always quick to respond and explains everything thoroughly, but the team is not the most helpful or thorough. **What problems is Kastle solving and how is that benefiting you?** Kastle monitors our clubhouse and amenities. ### 46. Professional and very responsive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Kastle?** I like the ease of navigating the Kastle website. **What do you dislike about Kastle?** I am not able to enter outside consultants (ie. Grant Thorton) becasue they use Kastle as well. However, I contact Chris and he adds my consultants for me. **What problems is Kastle solving and how is that benefiting you?** Kastle is keeping our employees and property secure. ### 47. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Kastle?** How easy it is to access everything I need from one app. **What do you dislike about Kastle?** The need to have Bluetooth on and it doesn't just auto turn on and off **What problems is Kastle solving and how is that benefiting you?** By letting me know when people enter and exit the building and easy access without having to login to a site ### 48. A Reliable Partner for Your Security Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Oljana B. | TSC, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Kastle?** Two years ago, we enlisted Kastle as our security access provider, and I must express my utmost satisfaction. Their customer service, particularly the assistance provided by KAROLL, deserves special mention. KAROLL has proven invaluable in managing day-to-day operations, setting up new tenants, and resolving any access card issues that arise. **What do you dislike about Kastle?** Unfortunately, my experience with the invoicing handling of Kastle has left much to be desired. Firstly, the invoicing process itself has been plagued with inconsistencies and errors. From incorrect billing amounts to missing details, each invoice seems to present a new challenge. **What problems is Kastle solving and how is that benefiting you?** Access Profile Permissions Renaming. Invoicing issues. ### 49. Great service and very helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Daphanie M. | Commerical Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Kastle?** The response of the team and willingness to work with the client to make everything work for them. **What do you dislike about Kastle?** None so far! We have had only positive experiences. **What problems is Kastle solving and how is that benefiting you?** Ease of use and visibility for the team and tenants ### 50. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Kastle?** I know there's a team that will support and troubleshoot. Equipment rarely fails. Simple billing. **What do you dislike about Kastle?** This is hard to say, since my experiences have all been positive. **What problems is Kastle solving and how is that benefiting you?** Access control and keeping my SF assets secured. ## Kastle Discussions - [How has Kastle’s customer service helped you make access changes quickly?](https://www.g2.com/discussions/how-has-kastle-s-customer-service-helped-you-make-access-changes-quickly) - 1 upvote - [View Kastle pricing details and edition comparison](https://www.g2.com/products/kastle/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+23%3A11%3A51+-0500&secure%5Bsession_id%5D=316dd8ff-e329-4629-a8b8-15bc7594238d&secure%5Btoken%5D=3a9b05b26d1cc9eb9dd6fc37dcfc212576f150cc4bb35a57d67bcba8759af144&format=llm_user) ## Kastle Integrations - [Cove](https://www.g2.com/products/cove-2025-04-28/reviews) ## Kastle Features **** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot **** - Compliance Management - Badge Management - AI Copilot - Event Logs - Alarm Management - Collaboration Tools - Customizable Forms - Employee Management - Generative AI - Historical Reporting - Workflow Management - Visitor Management - Occupancy Management - Audit Trail - Reporting & Statistics - Self Service Portal - Security Management - Task Scheduling - Video Capture - Real-Time Data - Location Tracking - Customizable Reports - Alerts/Notifications - Third-Party Integrations - Investigation Management - Data Import/Export - User Profiles - Activity Dashboard - Risk Assessment - Remote Access & Monitoring - Single Sign On - Attendance Tracking - Registration Management - Safety Incident Management - Real-Time Monitoring - API - Event Management - Audit Management - Visitor Tracking - Multi-Location - Authentication - Access Controls/Permissions **Platform Basics** - Visitor Check-In - Visitor Database - Reports & Analytics - Blacklist Screenings - Badge Issuance - Automation - Workflow Management - Document Management - Registration Management - Contact Management - Compliance Management - Parking Management - Badge Management - Email Management - Access Management **Setup** - Turnkey - Compatibility - Integrations - Load Balancing **Platform Data** - Automation - Analytics - Visitor Logs - Dashboard **Access** - Storage - Alerts - Video Access - Security - Dashboard - Analytics - Collaboration **Platform Interoperability** - Notifications - Hardware - Emergency Notification **Video Intelligence** - AI-Based Search - Object Detection - Workflow **Platform Additional Functionality** - Integration **Additional Functionality - Visitor Management** - NDA & Contract Signing - Integrations with Relevant Software - Hardware Integration - Multi-lingual Support - Generative AI - Employee Directory - Security Gate Access Control - Biometric Recognition - Access Controls/Permissions - ID Scanning - Customizable Forms - SMS Messaging - Pre-Registration - Time Tracking - Reporting & Statistics - Facial Recognition - Multi-Language - Digital Signature - Authentication - Visitor Tracking - Multi-Location - Mobile Access - Watch List - Photo Capture - Wireless Internet Access Control - AI Copilot - User Profiles **Agentic AI - Visitor Management** - Decision Making ## Top Kastle Alternatives - [Rhombus](https://www.g2.com/products/rhombus-systems/reviews) - 4.6/5.0 (605 reviews) - [Envoy Visitors](https://www.g2.com/products/envoy-visitors/reviews) - 4.7/5.0 (426 reviews) - [The Receptionist](https://www.g2.com/products/the-receptionist/reviews) - 4.8/5.0 (425 reviews)