This is by far the #1 RMM tool i have ever used. It has an intuitive gui and is rock solid. There are numerous options in the software to configure it exactly to your companies needs. Would highly recommend. Review collected by and hosted on G2.com.

No downsides that i have come across yet. Review collected by and hosted on G2.com.

It allows us to get alerts, software deployment, patching and remote access across systems Review collected by and hosted on G2.com.

The third-party integrations (such as Trend Micro and Acronis) can be temperamental Review collected by and hosted on G2.com.

It was very quick to set up and overall very easy to use. Review collected by and hosted on G2.com.

No self-onboarding available. Also, sometimes latency is an issue. Review collected by and hosted on G2.com.

VSA10 is a great first step to Cloud Offering. Fetaurs and simplicity are really good. Review collected by and hosted on G2.com.

Lacks many features from on prem edition. Hoping fetures to the cloud edition are released quickly. Review collected by and hosted on G2.com.

It is friendly software, easy to use, and fast responsive. Review collected by and hosted on G2.com.

An easy way to make the font bigger or maybe I did not find this option Review collected by and hosted on G2.com.

Praveen Vijayaraghaven, Mallika Manavendra, and the rest of the team did a fantastic job being patient with me as we worked together building out a technology stack that will allow me to launch my MSP in professional manner while bringing great value to my customers. Review collected by and hosted on G2.com.

As it turned out I was researching many Kaseya products and it getting very confusing with all the different sales reps I was talking with. Review collected by and hosted on G2.com.

Remote screen sharing for each client and being able to separate them by organizations Review collected by and hosted on G2.com.

VSA 9 has a lot of tools, some a little more complex to use/implement Review collected by and hosted on G2.com.

Flexible, easy to adjust using scripts and other tools within VSA. Review collected by and hosted on G2.com.

Takes a bit sometimes for new features to implement Review collected by and hosted on G2.com.

My company has been an MSP for about 5 years now. Kaseya VSA streamlines the management of every single area of our managed services, all under one umbrella. Their wonderful systems helps us to stay on top of everything and I mean everything efficiently and productively. This includes cybersecurity, repairs, maintenance, and backup solutions, and they key point again is managing it from ONE system. Our IT company has well over 1000 endusers one the system that is managed by our engineers and management team. Without Kaseya VSA can you imagine how in the world we would be able to try to manage all of this on a case by case or one-on-one basis? Review collected by and hosted on G2.com.

Kaseya VSA is normally pretty solid, but sometimes support falls a little bit short, in that some of our trouble tickets seem to get backlogged and take longer to resolve than we would like. Sometimes when we run updates on our customer's machines with Kaseya it is touch and go, not always smooth sailing. Review collected by and hosted on G2.com.

It integrates directly with IT Glue and makes it very easy to jump from an endpoint such as a workstation in IT Glue, straight to remote management in VSA. Review collected by and hosted on G2.com.

sometimes in can be hard to find some features as there are so many options in the management interface Review collected by and hosted on G2.com.