We have worked with other RMM systems, but VSA has been a game changer. We have deployed scripts and workflows easily. We would still like to use its full features in the future for which we are training on regular basis.

We have attended the Kaseya events and seen that the team at Kaseya puts good effort and investment into the software and listen to customer feedback. Review collected by and hosted on G2.com.

Wish there were nested workflows. But told by the lead developer that its in the works and should be out soon Review collected by and hosted on G2.com.

RMM tools were great, excellent interface & software ease of us / training @ University was extremely beneficial. Review collected by and hosted on G2.com.

Having to update from previous software versions was difficult when new versions did not seem to be fully tested out. Review collected by and hosted on G2.com.

We use it every day to connect and assist our users. Install programs and remove them as well. We also use it to keep track of devices that no one is useing as they show up as off line then we can get them back from the assgined user. Tracking inventory is much easier. Review collected by and hosted on G2.com.

You could have a steep learning curve but it is worth the time spent on learning. Review collected by and hosted on G2.com.

I enjoy being able to have access to all my assets no matter where I am at as well as having the ability to patch machines without having to think about it. We make sure to check for updates weekly and to install them when we can. Review collected by and hosted on G2.com.

There really is not much we do not like about VSA. Review collected by and hosted on G2.com.

I love the lightweight agent deployment which works really well on both Mac's and PC's. The administration console is extremely modern and dead simple to use with tons of functionality to take advantage of. The mobile app is also quite modern and gives you almost all the functionalities for the full web based interface. Support is fantastic, with quick responses and knowledgable staff. We use VSA X daily and it is an integral part of our operations. It integrates beautifully with Autotask PSA which makes life even easier. Review collected by and hosted on G2.com.

The only annoyance we have at the moment is the MacOS agents do require you to login with an engineer’s credentials for the first time upon installing the agent to ensure it registers in VSA X - a minor inconvenience. Some of the online KB's can be hard to find but that is easily fixed with a ticket into the support team. Review collected by and hosted on G2.com.

I like the ability to use workflows and being able to track in real time where the workflow is at in the process. Review collected by and hosted on G2.com.

Getting reporting to work can be challange. Between getting it to render and creating new reports. Review collected by and hosted on G2.com.

The organization of our clients and being able to actively jump on their PCs remotely in order to assist them when they need it. Review collected by and hosted on G2.com.

While we understand changing for improvement's sake, there are many times where Kaseya has changed something, in VSA, that breaks the systems we have connecting to it and this throws us into a tailspin until we are able to determine what happened and/or recode to correct.

We also didn't like the breach that happened several years back over the 4th of July weekend where it was determined the bad actors got in through a back door and accessed clients systems, effectively disabling them. Review collected by and hosted on G2.com.

Kaseya VSA 10 is a remote monitoring and management tool that offers a variety of key features for IT management and automation.

It has great features that can help streamline IT operations and improve security.

To name a few:

Patch Automation

Remote management

Scales to meet changing needs

Configurable Reporting capabilities

Easy to use

Integration options Review collected by and hosted on G2.com.

Cost to get started and deploy can be challenging. Support was great to help at the start. Review collected by and hosted on G2.com.

It has the best RMM and the tightest integration of all Kaseya services. Autommate your patch management and help desk. Review collected by and hosted on G2.com.

Not much, I guess I could ask them to release their patches earlier, but it is not unbearable. Review collected by and hosted on G2.com.

We operate a large healthcare organization across multiple states and utilize Kaseya for 24/7 workstation management, software deployment, system reboots, report generation, and remote access. This tool has been invaluable for our IT department. The customer service provided by our local representative is exceptional, as he promptly assists us with any issues related to the program or billing. Review collected by and hosted on G2.com.

Kaseya is a powerful tool that offers extensive functionality, although its usability could be improved. There is a learning curve associated with many of its features, and locating specific functions within the program can be time-consuming due to its complexity. Review collected by and hosted on G2.com.