One of the best things about Kaseya is how they have IT Complete. All in one is really the best way to go. I love how integrated all the software applications are and they mesh really well.

It is really easy to use too. Once you complete the thorough onboarding you literally will not have any problems. Review collected by and hosted on G2.com.

I have not really seen any downsides yet. We are in a gov cloud environment and they work really well for us! Review collected by and hosted on G2.com.

What I like most about VSA X is how easy it is to automate things with Workflows and Scripts. Review collected by and hosted on G2.com.

The integrations are nice, but we were told it would be on par with DattoRMM in the K365 package yet last week in an IT Glue webinar, they said DattoRMM would be getting the local admin rotation, but VSA was not at this time. So they are not living up to their promise here.

The remote desktop tool could use some improvements as it crashes occasionally on Mac. Review collected by and hosted on G2.com.

What I like most about Kaseya VSA is that it allows me to manage everything from one place, which is very practical. In addition, its interface is easy to use and it has excellent tools that make the administration much more efficient. They also have good customer service. Review collected by and hosted on G2.com.

There's nothing I didn't like about the platform. Review collected by and hosted on G2.com.

Logical layout. Ease of finding endpoints within each Org. Lots of features and usable endpoint information. Extremely stable. Review collected by and hosted on G2.com.

Support structure is so-so. I do better on my own, than actually trying to reach support. They are not very timely in their responses. The upgrade from VSA9 to VSAX was very painful. I am just glad that it is over. Review collected by and hosted on G2.com.

for me it is to have all the things together in all in one platform, i can manage endpoints and server patches, i can connect remotely and to set automation tasks for my daily duties. Review collected by and hosted on G2.com.

i would like to have a better support, when i open a ticket i have to wait weeks to get the solution. Review collected by and hosted on G2.com.

Kaseya is a mature Company, and it has come a long way from being just an RMM Solution. The vision behind the technology and its capabilities are worth complimenting. The Update VSA 10 is what I have been hoping for a long time. A solution that is easy to configure with your agents, next-gen UI, and working capabilities. This Solution is not a "hit and miss" like I have seen with other providers.

Additionally, all the solutions have a deep level of integrations they own (not partnered)—one vendor, and seriously, there are a lot of headaches working with multiple vendors and different expiration dates. The Sales rep - Vimal, was responsive even on a weekend and helped me out with a technical query I had. No time taken for him to fire up zoom and walk me through on how to achieve, my desired out come.

I understand Technology takes time, and securing that tech stack is the key to smooth and secure monitoring and management.

It is also important to state that, unlike other vendors, the sales team worked as consultants to understand if this solution fit my needs. They did not hesitate to give us options to consider should VSA not meet our expectations - It did!

What made it stand out was that it took me less than a week to get my endpoints all set up with an Agent, policies, and alerts configured, tested, and working well.

Since a month post-implementation, I am glad I did not listen to all the crap posted on Reddit and decided to decide to move forward with Kaseya. Review collected by and hosted on G2.com.

There is nothing for the past 1 month I did not dislike about the platform. It has been proving its worth.

A customer-facing roadmap would be great! Review collected by and hosted on G2.com.

Kaseya's remote access tool has been a lifesaver for me and our IT team. Using a very lightweight agent, it allows us to easily and quickly access user computers remotely to perform administrative work, with a fast interface.

Windows patching works well and allows us to push relevant updates when they are needed. This complements the built-in Windows Update features very nicely.

The web user interface also allows us to remotely run command line commands as well as remotely reboot computers, which is a very helpful feature in case the computer is not accessible via standard remote access. Review collected by and hosted on G2.com.

It would be nice if the remote access tool would prompt the user for permission to connect.

Also, the pop-up that users get after Windows patches install are not very customizable and users don't know if it is a legitimate pop-up. Review collected by and hosted on G2.com.

I love how easy the remote management element is to use, as well as pushing out Scripts, creating Workflows, setting up Tasks, etc. It's easy to use, and if I ever run into an issue, Support is always quick to respond to assist with whatever needs we have. I can't imagine trying to manage our network without it. Review collected by and hosted on G2.com.

Would love to see additional integrations with BMS like being able to add all of our custom fields, sub-categories, etc. The Ticket integration, at times, has trouble connecting. Would be nice if it was a little more reliable so we can be confident in using it regularly. Review collected by and hosted on G2.com.

I have multiple things in one hub and they're pretty easy to use Review collected by and hosted on G2.com.

The chatbox with the user never works.

Invidual computers load extremely slow sometimes Review collected by and hosted on G2.com.

Products really rock! they work as expected and supported is phenomenal! Review collected by and hosted on G2.com.

Nothing really. We are very happy with their products. Review collected by and hosted on G2.com.