Verified User in Oil & Energy
AO
Verified User in Oil & Energy
Mid-Market (51-1000 emp.)
"it simplify the hardwork of deploying updates on time to our desktops and laptop users."
5/5
What do you like best about Kaseya VSA?

detailed information on user desktop for ease of troubleshooting. Review collected by and hosted on G2.com.

What do you dislike about Kaseya VSA?

the 3rd party software update that we need to manually download the update and upload to a kaseya storage. Review collected by and hosted on G2.com.

SM
Sean M.
Small-Business (50 or fewer emp.)
"Support is severely lacking in my experience."
0/5
What do you like best about Kaseya VSA?

The value proposition initially seemed very good, but with things not working a lot of the time, it's hard to justify continuing to do business. Review collected by and hosted on G2.com.

What do you dislike about Kaseya VSA?

Major lack of customer support. It takes forever to get back to us if you ever do at all. Review collected by and hosted on G2.com.

DK
Daniel K.
Small-Business (50 or fewer emp.)
"Good product...lots of monitoring options. Company is in upheaval, though."
2.5/5
What do you like best about Kaseya VSA?

Management and monitoring of remote PCs, patching, watching for Ransomware attacks. Review collected by and hosted on G2.com.

What do you dislike about Kaseya VSA?

Interface is very daunting, not very intuitive. Be VERY watchful of your invoicing. Kaseya (since buyin gout Datto) billing is 10 months behind in figuring out invoicing. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
Small-Business (50 or fewer emp.)
"Great products, Support needs a bit improvement"
4/5
What do you like best about Kaseya VSA?

I find that the software is generally intuitive and effective at doing what it is designed to do. I haven't had too many issues, and the NOC/SOC seem quite on things. Review collected by and hosted on G2.com.

What do you dislike about Kaseya VSA?

When needing support on some of their products it can take a long time to answer, however some product teams are super quick to return support tickets. It can sometimes take our account rep a considerable about of time to get changes applied to our account. Review collected by and hosted on G2.com.

Verified User in Construction
AC
Verified User in Construction
Mid-Market (51-1000 emp.)
"Very nice"
5/5
What do you like best about Kaseya VSA?

Getting best response from the support team Review collected by and hosted on G2.com.

What do you dislike about Kaseya VSA?

Not finding enough documents for trouibleshoting online. Or even if there are documetns it is hard to find. Review collected by and hosted on G2.com.

AM
Adrian M.
Small-Business (50 or fewer emp.)
"VSA 10: Good product, rolled out too early"
4/5
What do you like best about Kaseya VSA?

I've been a fan of VSA for many years and have recently upgraded to VSA 10.

The automation in VSA 10 will definitely be the key to its success. Review collected by and hosted on G2.com.

What do you dislike about Kaseya VSA?

Although the reporting is very powerful, it is quite difficult to use. Review collected by and hosted on G2.com.

Michael J b.
MB
Michael J b.
President
Small-Business (50 or fewer emp.)
"New version of VSA is impovement over last version."
4/5
What do you like best about Kaseya VSA?

The interface is cleaner and easier to use. The work flow is easier to follow then previously Review collected by and hosted on G2.com.

What do you dislike about Kaseya VSA?

The current version has not integrated with all the features of the previous version yet. Review collected by and hosted on G2.com.

Anthony T.
AT
Anthony T.
Service Delivery Manager
Small-Business (50 or fewer emp.)
"VSA works for some things, is lacking in others"
3/5
What do you like best about Kaseya VSA?

The remote management tool, while archaic, gets the job done. The reporting and automation are the best pieces. Review collected by and hosted on G2.com.

What do you dislike about Kaseya VSA?

User, deployment, and Client managment are lacking Review collected by and hosted on G2.com.

BR
Bryan R.
Small-Business (50 or fewer emp.)
"Single pane of glass is a huge advantage"
4.5/5
What do you like best about Kaseya VSA?

Lots of product lines, most of which are manageable under the VSA. Review collected by and hosted on G2.com.

What do you dislike about Kaseya VSA?

Geared towards larger MSP's, if you have 15 clients or less it can be quite expensive. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
Small-Business (50 or fewer emp.)
"Product is good but pricing is high over a period of tim"
2.5/5
What do you like best about Kaseya VSA?

I love the connectivity and level of monitoring they provide . It is unique in the way that it monitors and gives you a simple dashboard summary. Review collected by and hosted on G2.com.

What do you dislike about Kaseya VSA?

The fact that the product is inflexible with licensing. When you purchase a licence for a site you have to continue paying for the license even when it is not being used. i.e if a 200 user site moves to another supplier you can not remove the licenses and have to pay for them anyway or until you get another site signed up. Makes the product very costly. Review collected by and hosted on G2.com.