Swapnil J.
SJ
Swapnil J.
Team Leader
Mid-Market (51-1000 emp.)
"User-Friendly Tool That Simplifies Tasks"
4/5
What do you like best about Kapture CX?

The tool is user freindly and easy to understandf Review collected by and hosted on G2.com.

What do you dislike about Kapture CX?

Dashboard is not that userfriendly it should be easy to understand Review collected by and hosted on G2.com.

Matcha J.
MJ
Matcha J.
Management Trainee
Enterprise (> 1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Amazing platform to use!"
5/5
What do you like best about Kapture CX?

It has great customer support and its very easy to integrate. Review collected by and hosted on G2.com.

What do you dislike about Kapture CX?

Sometimes it takes time to get queries or issues solved. Review collected by and hosted on G2.com.

Afrid S.
AS
Afrid S.
senior supoort excutive
Small-Business (50 or fewer emp.)
"review Kapture"
5/5
What do you like best about Kapture CX?

It offers a centralized platform for managing customer interactions efficiently across multiple channels. Review collected by and hosted on G2.com.

What do you dislike about Kapture CX?

It can sometimes be slow to load or lag during high usage, affecting workflow efficiency. Review collected by and hosted on G2.com.

Response from Navneet Kaur of Kapture CX
Edit edit

Thank you for sharing your feedback! We're glad to hear that you find Kapture CX's centralized platform for managing customer interactions efficient.

saili s.
SS
saili s.
Assistant Manager
Small-Business (50 or fewer emp.)
"Exceptionally User-Friendly and Efficient Case Management"
5/5
What do you like best about Kapture CX?

It is very user friendly. Best to check the cases Review collected by and hosted on G2.com.

What do you dislike about Kapture CX?

Nothing as of now as everything is working fine Review collected by and hosted on G2.com.

Raju R.
RR
Raju R.
Senior Consultant
Mid-Market (51-1000 emp.)
"Kapture Tool Review"
5/5
What do you like best about Kapture CX?

User friendly and streamlines couple of process into 1. Review collected by and hosted on G2.com.

What do you dislike about Kapture CX?

the tool id pretty new to us and we are still checking out the options Review collected by and hosted on G2.com.

Abbas H.
AH
Abbas H.
Operations
Mid-Market (51-1000 emp.)
"Effortless Multitasking with Ticketing, Chat, and File Attachments"
4/5
What do you like best about Kapture CX?

Multitasking ways like ticketing, chat & send email to respective Customer along with file attached (BONUS) feature. Review collected by and hosted on G2.com.

What do you dislike about Kapture CX?

Hangs when attaching documents and cannot able to submit the ticket during the conversation. Review collected by and hosted on G2.com.

Aman A.
AA
Aman A.
Customer Support
Enterprise (> 1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Customer Support Solution."
5/5
What do you like best about Kapture CX?

Kapture CX makes handling customer support much easier. It's simple to use and keeps all customer conversations in one place. It also helps in tracking issues and solving them faster. A very helpful tool for support teams! Review collected by and hosted on G2.com.

What do you dislike about Kapture CX?

Sometimes the system gets slow during peak hours and multiple ticket generate but its happen in a rare case so will manage.

But have to improve in the same. Review collected by and hosted on G2.com.

Response from Navneet Kaur of Kapture CX
Edit edit

We're thrilled to hear that Kapture has significantly improved your customer service operations and enhanced your overall customer experience. Thank you for recommending us!

Regards,

Navneet Kaur

Kapture CX

Lourdhu P.
LP
Lourdhu P.
customer support respective
Mid-Market (51-1000 emp.)
"it helps streamline customer support and provides visibility into all customer interactions."
3.5/5
What do you like best about Kapture CX?

What I like best about Kapture CX is its ability to centralize all customer interactions in one place, making it easier to track, resolve, and analyze issues efficiently Review collected by and hosted on G2.com.

What do you dislike about Kapture CX?

Occasionally, the system experiences slow loading times, especially when handling multiple tickets, which can affect productivity during peak hours. Review collected by and hosted on G2.com.

MH
Madhavi H.
Assistant Manager
Small-Business (50 or fewer emp.)
"Automated Reports Are Great, But Room for Improvement"
2.5/5
What do you like best about Kapture CX?

Automated report support from the team.. Review collected by and hosted on G2.com.

What do you dislike about Kapture CX?

It stuck alot while downloading the file Review collected by and hosted on G2.com.

Ankit R.
AR
Ankit R.
Customer service
Enterprise (> 1000 emp.)
"Streamlined Support with Powerful CX Tools"
4.5/5
What do you like best about Kapture CX?

Streamlined Support with Powerful CX Tools. Kapture CX Helped Us Elevate Customer Engagement. Reliable and Efficient CRM for Modern Teams Review collected by and hosted on G2.com.

What do you dislike about Kapture CX?

There’s nothing I dislike about Kapture CX at the moment. The platform has been smooth, reliable, and meets our current requirements well. Review collected by and hosted on G2.com.