I use Kapture CX to interact with customers daily and it really helps solve issues related to the customer query resolution process. I like its latest features, which are very interesting for solving CX issues. The AI features are particularly impressive, as they help reduce the time it takes to resolve these issues. We've been using Kapture CX for more than 8 years, and the improvements made over time have been tremendous. The initial setup wasn't complex at all, just requiring a user ID and a link, which made it easy to start using. Review collected by and hosted on G2.com.

Should show the agent reports in their dashboard in real time. Review collected by and hosted on G2.com.

I like that Kapture CX shows all past history in a glance and works very smoothly. It's convenient that I can just enter the customer details and instantly see how many times the customer has contacted us and what queries they had. The initial setup was very easy, which is a big plus for me. Review collected by and hosted on G2.com.

I think it could be improved because I need to input the contact number manually every time I receive a call. It would be helpful if it automatically fetched details when the call lands. Review collected by and hosted on G2.com.

The platform can be tailored to specific business needs, and the company has shown a willingness to customize solutions, which is especially helpful for diverse markets Review collected by and hosted on G2.com.

Dislikes about Kapture CX often revolve around employee-related issues like a high-pressure and toxic work environment, bad management, lack of job security, and poor work-life balance, particularly in certain roles. Product-related issues include occasional complexities with customization, limitations in the global search feature (e.g., not being able to use keywords), and a potential need for better telephony integration. Review collected by and hosted on G2.com.

I like that Kapture CX is smooth to interact with customers, and it's very easy to access. I enjoy the instant Csats we get, which really helps us out. The email templates provided in Kapture CX are something we really enjoy. I also found it very easy to adopt. Review collected by and hosted on G2.com.

Need option to audit calls Review collected by and hosted on G2.com.

I find Kapture CX to be a nice application, as it significantly enhances my ability to create and send emails efficiently. The platform's smooth operation facilitates my work process by allowing easy, one-click sending of mailers to partners, which is especially valuable for handling bulk emails. This feature is instrumental in managing large-scale communications effortlessly, making the bulk email option particularly beneficial. Additionally, I appreciate the ease of sending and creating emails, as it simplifies my daily tasks in resolving customer queries. The initial setup was straightforward and guided by a mentor from the team appointed by my company, further enhancing my experience. Overall, Kapture CX offers a user-friendly interface that improves my workflow and productivity. Review collected by and hosted on G2.com.

I think sometimes Kapture CX gets loaded, which can be a bit of an inconvenience. Additionally, I experienced an issue with loading and did not receive an approval email as expected. These issues suggest that the system may have occasional performance and reliability concerns that could affect my workflow. Review collected by and hosted on G2.com.

The latest features, such as the Knowledge Management System and advanced ticketing features, are really useful. What do you like best about Kapture CX? Combines end-to-end features for higher functionality, delivers a superior user experience, intuitive user interface, and Cloud storage Review collected by and hosted on G2.com.

Their core functionality breaks very often - things like if an email agent is not live, he/she still ends up getting a new ticket assigned (2) Their reporting is in shambles - it's difficult to create custom reporting views that different team members or managers may require (3) The support you receive from them Review collected by and hosted on G2.com.

I like Kapture CX for its customization capabilities, allowing me to change or add additional fields and information as our business dynamics change often. The initial setup of Kapture CX was seamless, which I really appreciate. Review collected by and hosted on G2.com.

Sometimes the downtime, rarely the server collapses that slightly impacts the business. Review collected by and hosted on G2.com.

I really like how easy Kapture CX is to use. Everything’s in one place, so managing customer queries is super smooth. The dashboard is clean, simple to navigate, and makes handling tickets a lot less stressful. Review collected by and hosted on G2.com.

There’s not much to dislike, but the platform could be a bit faster and smoother while switching between tickets. Some features also take a few extra steps to access, so a more streamlined interface would make the overall experience even better. Review collected by and hosted on G2.com.

Well, after the latest update, many things were improved. Even the UI has become more lively and attractive. One feature I really like is the ability to set up a timer for taking action on a ticket at a specific time, so you receive a notification and won’t forget about it. Review collected by and hosted on G2.com.

Yess, there is some glitch i belive, you put some number and scroll the mouse pad, than the number automatically increase or decrese. Review collected by and hosted on G2.com.

I like the live chat feature in Kapture CX as it allows customers to resolve queries instantly through self-service, which reduces the dependency on support agents. We switched to Kapture CX for its better usability, faster response time, and improved features compared to our previous tools. The initial setup was simple and quick, with good support from the onboarding team. Review collected by and hosted on G2.com.

I think the user interface could be improved for smoother navigation, and the response time during peak hours could be faster. Review collected by and hosted on G2.com.