It's easier to work and it's too fast it's doesn't take much time Review collected by and hosted on G2.com.
We need to go on other other pages to view the details Review collected by and hosted on G2.com.
Kapture makes it easy to arrange customer-related Issues in a subtle manner to engage, understand and resolve customers' concerns. Review collected by and hosted on G2.com.
Sometimes, Latency and sometimes how much more Kapture has to offer, excess of something can be bad. Although this can be solved by customising as per my preference. Review collected by and hosted on G2.com.
Kapture CX helps us efficiently understand and resolve customer queries by providing a centralized view through its CRM. The tool makes it easy to track customer interactions, maintain complete customer history, and manage tickets seamlessly. It also supports smooth internal collaboration and offers useful features like tagging, ticket prioritization, and reporting, making customer service operations more streamlined and effective. Review collected by and hosted on G2.com.
While Kapture CX is helpful overall, there are a few areas for improvement. The platform does not currently track repeat interactions effectively, making it harder to identify recurring issues. There is no direct option to call the customer through the tool, which slows down resolution for urgent cases. Additionally, the user interface can sometimes lag, and report generation can be a bit time-consuming. Adding features like better integration with calling systems and real-time repeat ticket tracking would greatly enhance the tool’s efficiency. Review collected by and hosted on G2.com.
We're thrilled to hear that Kapture CX has been instrumental in streamlining your customer service operations and enhancing your team's efficiency. We appreciate your feedback on areas for improvement, and we will certainly take your suggestions into consideration for future updates. Thank you for choosing Kapture CX!
The seamless tool tonconnect with the customers with the information available on the tool Review collected by and hosted on G2.com.
Othing specific but it tends to hng sometimes Review collected by and hosted on G2.com.
We're glad to hear that you find Kapture CX seamless for connecting with customers and accessing information. We apologize for any inconvenience caused by the occasional hanging, and we'll work to improve this issue. We're pleased to know that Kapture CX is helping with canned responses and reducing AHT for you.
Very smooth interface and easy to use... Review collected by and hosted on G2.com.
Some times will not get the notification even after login. Review collected by and hosted on G2.com.
We're glad to hear that you find Kapture CX's interface smooth and easy to use. We apologize for the inconvenience with notifications and will work to improve this issue.
ease of use , number of features and ease of integration Review collected by and hosted on G2.com.
It lags sometimes and gets stuck while you are using the software. Review collected by and hosted on G2.com.
Kapture CX is easy to use and designed to resolve customer queries all the way through to the final step, significantly boosting customer satisfaction. It simplifies even the most complex operational tasks, thanks to its intuitive interface and the new drag-and-drop builder, which makes admin setup quick to learn and effortless to manage. Review collected by and hosted on G2.com.
No complaints at all — the product and service have both been outstanding. Review collected by and hosted on G2.com.
Kapture has been a reliable and user-friendly platform. It helps streamline customer interactions efficiently, and the support team is responsive. I’d definitely recommend it to others in the customer experience or support domain. Review collected by and hosted on G2.com.
The platform sometimes lags or takes time to load, especially during peak hours. Review collected by and hosted on G2.com.
user is friendly// ease of implementation , number of features Review collected by and hosted on G2.com.
lags occasionally and latency issues, sometimes reports get delay Review collected by and hosted on G2.com.
Kapture is extremely easy to use. Kapture support all the channels like (WhatsApp, voice, chat, email, social media) Review collected by and hosted on G2.com.
Pending Tickets Automatically should get closed when the issue is resolved. Review collected by and hosted on G2.com.