# Best Customer Success Software with Custom Triggers Capabilities ## How Many Customer Success Software Products Does G2 Track? **Total Products under this Category:** 74 ### Category Stats (Aug 2026) - **Average Rating:** 4.59/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Verint Voice of the Customer (+0.65%) - Among all products in this category, Verint Voice of the Customer recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Customer Success Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 14,200+ Authentic Reviews - 74+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Customer Success Software ![G2 Grid® for Customer Success Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-success/grids.png?focus%5B%5D=24723&focus%5B%5D=57328&focus%5B%5D=3054&focus%5B%5D=24829&focus%5B%5D=106803&focus%5B%5D=70836&focus%5B%5D=4469&focus%5B%5D=1612375) Highlighted products: ChurnZero, HubSpot Service Hub, Gainsight Customer Success, Planhat, Custify, Vitally, Totango, and Certinia CS Cloud. Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-success/grids.json?focus%5B%5D=churnzero&focus%5B%5D=hubspot-service-hub&focus%5B%5D=gainsight-customer-success&focus%5B%5D=planhat&focus%5B%5D=custify&focus%5B%5D=vitally&focus%5B%5D=totango&focus%5B%5D=certinia-cs-cloud) **Sponsored** ### SAP Service Cloud SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=351&secure%5Bchosen_at%5D=2026-08-05T04%3A54%3A39Z&secure%5Bdisplayable_resource_id%5D=351&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=351&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=351&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-success%2Ff%2Fcustom-triggers%3Fopen_modal_url%3D%252Fproducts%252Fkapta%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fcustomer-success%25252Ff%25252Fcustom-triggers%2526source%253Dcategory&secure%5Btoken%5D=b043bf13e437d9ec4a855bf0fb16fccac9b9e2a4a1260bc04df3e86dbf0a4c4d&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url) ### [ChurnZero](https://www.g2.com/products/churnzero/reviews) ChurnZero is the AI platform and partner for customer growth. Customer teams use ChurnZero to drive revenue and retention, work more efficiently, and deliver the best possible customer experience. The platform unifies your customer data, team expertise, and AI into a single system engineered to elevate customer success. It provides clear insight into what customers need and helps you deliver it, making it easy to scale onboarding, adoption, renewal, and expansion programs as your customer base grows. ChurnZero’s AI agents are purpose-built for the specific needs of customer teams. They interpret customer data, embed seamlessly into your existing workflows, and are flexible by design. You decide how much you want AI to do, and where and when it does it, so you’re always in control. ChurnZero is more than software. Our CS, implementation, and support teams are true partners who ensure your team succeeds at scale. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,594 #### How Do G2 Users Rate ChurnZero? - **Scalability:** 9.0/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.7/10 (Category avg: 8.7/10) - **Performance & Reliability:** 9.2/10 (Category avg: 8.9/10) - **Ease of Use:** 8.5/10 (Category avg: 8.9/10) #### Who Is the Company Behind ChurnZero? - **Seller:** [ChurnZero](https://www.g2.com/sellers/churnzero) - **Company Website:** churnzero.com - **Year Founded:** 2015 - **HQ Location:** Washington, District of Columbia - **Twitter:** @churnzero 1,792 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b89852c213c504201beddc5ec592f21f9fc3de4f10ae13c95f5b53cffedc6d33&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9475578%2F&secure%5Burl_type%5D=linkedin_company_website) 147 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Director of Customer Success - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 61% Medium, 28% Small #### What Do G2 Reviewers Say About ChurnZero? _AI-generated summary from verified user reviews_ ##### Pros - Users find ChurnZero to be **intuitive and easy to use** , enhancing their onboarding and daily tasks effectively. - Users appreciate the **user-friendly interface and efficient client engagement tools** of ChurnZero, enhancing productivity and teamwork. - Users value ChurnZero's **automation capabilities** , which streamline workflows and enhance engagement through efficient task management. - Users value the **fantastic and responsive customer support** from ChurnZero, enhancing their data management and workflow efficiency. - Users value ChurnZero's **efficiency** in streamlining workflows and organizing customer data for targeted success initiatives. ##### Cons - Users find the **learning curve challenging** , as navigating the interface and setup can be time-consuming. - Users find the **complexity** of ChurnZero's interface challenging, especially when seeking specific options or reports. - Users find the platform **not intuitive** , often feeling overwhelmed and facing a steep learning curve initially. - Users express frustration over **missing automation and paywalled features** , complicating their workflow and increasing costs. - Users highlight a **steep learning curve** for ChurnZero, finding it challenging to navigate segmentation and available options. #### What Are Recent G2 Reviews of ChurnZero? **["ChurnZero as a Source of Truth: AI Automation, Dashboards, and Flexible Reporting"](https://www.g2.com/survey_responses/churnzero-review-13099774)** **Rating:** 4.5/5.0 stars _— Nichole M._ [Read full review](https://www.g2.com/survey_responses/churnzero-review-13099774) **["ChurnZero Keeps All My Account Insights in One Place—and Saves Time with AI Follow-Ups"](https://www.g2.com/survey_responses/churnzero-review-13199202)** **Rating:** 5.0/5.0 stars _— Disha M._ [Read full review](https://www.g2.com/survey_responses/churnzero-review-13199202) #### What Are G2 Users Discussing About ChurnZero? - [What is ChurnZero used for?](https://www.g2.com/discussions/what-is-churnzero-used-for) - 1 comment ### [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) Gainsight Customer Success brings together rich agentic insights, relationship-level intelligence, and a multi-dimensional health scoring to surface risk and expansion opportunities a full quarter earlier, then turns those insights into action through coordinated retention, expansion, and renewal motions across every customer segment, including the long-tail. Designed for enterprise complexity spanning multiple products, hierarchies, and stakeholders, Gainsight supports human-led, digital-led, and agent-led programs, enabling teams to scale outcomes across their entire book of business and deliver Retention-as-a-Service (RaaS). The result is measurable impact and scale, including 50% increased CSM capacity, 15% higher expansion, 95% forecast accuracy, and 20% reduced churn—all backed by a decade of CS expertise and the largest community of CS professionals. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,719 #### How Do G2 Users Rate Gainsight Customer Success? - **Scalability:** 8.6/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.2/10 (Category avg: 8.7/10) - **Performance & Reliability:** 8.4/10 (Category avg: 8.9/10) - **Ease of Use:** 8.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Gainsight Customer Success? - **Seller:** [Gainsight Inc.](https://www.g2.com/sellers/gainsight-inc) - **Company Website:** www.gainsight.com - **Year Founded:** 2009 - **HQ Location:** San Francisco, CA - **Twitter:** @GainsightHQ 13,119 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=85a34abb9897c7140c711174cddac2af3363ec5532f5b0ba46c2fa230fde5273&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F841640%2F&secure%5Burl_type%5D=linkedin_company_website) 1,129 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Senior Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 56% Medium, 32% Large #### What Do G2 Reviewers Say About Gainsight Customer Success? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Gainsight, praising its organization and comprehensive account tracking features. - Users value the **centralized information** in Gainsight, which helps them efficiently track account interactions and generate insights. - Users value the **visibility** Gainsight provides through a unified dashboard, enhancing organization and customer engagement effortlessly. - Users value the **intuitive customer support** of Gainsight, enhancing productivity and proactive engagement for their teams. - Users value the **intuitive interface** of Gainsight Customer Success for its ease of navigation and clear data visibility. ##### Cons - Users find Gainsight Customer Success **not intuitive** , requiring formal training and having a clunky interface that complicates user experience. - Users note the **lack of custom reporting features** limits detailed data analysis and overall functionality of Gainsight. - Users highlight the **steep learning curve** for customizing dashboards, requiring significant technical skills for effective use. - Users find it challenging due to **limited customization** options in Gainsight, leading to a less user-friendly experience. - Users find Gainsight Customer Success to have a **complexity that can overwhelm** and slow down productivity at times. #### What Are Recent G2 Reviews of Gainsight Customer Success? **["Gainsight Unifies Customer Health Data with Powerful Staircase Insights"](https://www.g2.com/survey_responses/gainsight-customer-success-review-12879507)** **Rating:** 5.0/5.0 stars _— Scott M._ [Read full review](https://www.g2.com/survey_responses/gainsight-customer-success-review-12879507) **["Always-Available Support That Finds a Solution"](https://www.g2.com/survey_responses/gainsight-customer-success-review-12972699)** **Rating:** 4.5/5.0 stars _— Octavio M._ [Read full review](https://www.g2.com/survey_responses/gainsight-customer-success-review-12972699) #### What Are G2 Users Discussing About Gainsight Customer Success? - [What is Gainsight used for?](https://www.g2.com/discussions/what-is-gainsight-used-for) - 2 comments - [What is Gainsight PX?](https://www.g2.com/discussions/gainsight-what-is-gainsight-px) - 2 comments - [Who are Gainsight competitors?](https://www.g2.com/discussions/who-are-gainsight-competitors) - [What is Gainsight software?](https://www.g2.com/discussions/what-is-gainsight-software) - 2 comments ### [Planhat](https://www.g2.com/products/planhat/reviews) Planhat is an agentic customer platform, built to give humans and AI agents the full context they need to drive exceptional customer outcomes. Commercial teams at B2B enterprises use Planhat to automate workflows across the entire customer lifecycle, from onboarding and expansion to renewals and scaled customer success, turning better outcomes into revenue growth and enduring profitability. The platform spans three solutions; a category-leading Customer Success Platform (CSP), a comprehensive CRM system, and most recently, an AI-native Professional Services Automation (PSA) offering. The PSA brings resource management, project delivery, and services revenue into the same unified data model that has powered Planhat's category leading CSP for over a decade, helping teams drive adoption, reduce churn, and identify expansion opportunities through Customer 360 profiles, health scoring, and customer analytics. Core capabilities include AI workflows, conversational AI, and customer portals, all based on high-fidelity time-series data. Planhat serves organizations across software, IT and telecoms, healthcare & life sciences, financial services, and security. **Average Rating:** 4.5/5.0 **Total Reviews:** 942 #### How Do G2 Users Rate Planhat? - **Scalability:** 8.8/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.4/10 (Category avg: 8.7/10) - **Performance & Reliability:** 8.5/10 (Category avg: 8.9/10) - **Ease of Use:** 8.3/10 (Category avg: 8.9/10) #### Who Is the Company Behind Planhat? - **Seller:** [Planhat](https://www.g2.com/sellers/planhat) - **Company Website:** www.planhat.com - **Year Founded:** 2015 - **HQ Location:** Stockholm, Stockholm County - **Twitter:** @planhat 1,045 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0532de0a57ab5ad26032eca9b36751853eefa678afdf93aa4efe6efaf1c6d5b3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10168756%2F&secure%5Burl_type%5D=linkedin_company_website) 232 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Head of Customer Success - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Medium, 32% Small #### What Do G2 Reviewers Say About Planhat? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** with Planhat, benefiting from intuitive workflows and automated processes for efficiency. - Users rave about Planhat's **excellent customer support** , highlighting quick responses and deep technical knowledge for their success. - Users love Planhat's **flexible customization** , enabling tailored workflows and powerful reporting for diverse business needs. - Users love the **automation capabilities** of Planhat, as it significantly saves time and enhances team productivity. - Users value the **efficiency** of Planhat for automating workflows and enhancing visibility into customer health. ##### Cons - Users find the **learning curve challenging** due to complex setup and sometimes misleading documentation during implementation. - Users find Planhat's interface to have a **complexity** , requiring support to navigate its numerous features effectively. - Users face **integration issues** with customer data and analytics, complicating their experience and implementation efforts. - Users find the **steep learning curve** challenging, requiring effort to navigate features and functionalities initially. - Users find the **reporting functionality limited** , wishing for enhanced features like summing fields and better UI navigation. #### What Are Recent G2 Reviews of Planhat? **["A Strategic Platform for Scaling Customer Success"](https://www.g2.com/survey_responses/planhat-review-11771625)** **Rating:** 5.0/5.0 stars _— Ty R._ [Read full review](https://www.g2.com/survey_responses/planhat-review-11771625) **["Intuitive UI, Powerful Integrations, and a Supportive Planhat Team"](https://www.g2.com/survey_responses/planhat-review-13119419)** **Rating:** 4.5/5.0 stars _— Carly P._ [Read full review](https://www.g2.com/survey_responses/planhat-review-13119419) #### What Are G2 Users Discussing About Planhat? - [What is Planhat used for?](https://www.g2.com/discussions/what-is-planhat-used-for) ### [Custify](https://www.g2.com/products/custify/reviews) Custify is the customer success platform designed to help SaaS businesses reduce churn, boost customer lifetime value, and deliver world-class customer experiences. With an intuitive interface and powerful features, Custify empowers Customer Success teams to manage every aspect of the customer journey—from seamless onboarding to proactive renewal and expansion—using real-time health scores, automated alerts, and predictive analytics. Custify integrates data across your entire tech stack, providing a centralized, single source of truth for each customer. This allows teams to quickly spot churn risks, capitalize on upsell opportunities, and deliver personalized customer interactions at scale. With automated workflows, customizable playbooks, and intelligent segmentation, Custify streamlines routine tasks, enabling your team to focus on building relationships and driving customer success outcomes that matter. Setting up Custify is a breeze with our concierge onboarding service, ensuring you’re up and running in hours—not weeks. Our platform integrates effortlessly with your CRM, support systems, and other essential tools, giving you unmatched visibility and collaboration across teams. Custify’s powerful analytics and customizable dashboards make it easy to monitor key metrics, track customer health, and measure the success of your initiatives. Join leading SaaS companies that trust Custify to optimize their Customer Success operations and drive sustainable growth. Deliver exceptional customer experiences, reduce churn, and maximize customer lifetime value with the best Customer Success platform for your SaaS business. Book a demo today to see how Custify transforms your customer success strategy at scale. **Average Rating:** 4.7/5.0 **Total Reviews:** 518 #### How Do G2 Users Rate Custify? - **Scalability:** 9.0/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.9/10 (Category avg: 8.7/10) - **Performance & Reliability:** 9.2/10 (Category avg: 8.9/10) - **Ease of Use:** 9.2/10 (Category avg: 8.9/10) #### Who Is the Company Behind Custify? - **Seller:** [Custify](https://www.g2.com/sellers/custify) - **Year Founded:** 2017 - **HQ Location:** Bucharest, Romania - **Twitter:** @CustifySRL 628 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1937c2bde8668b0a178dd793de18fdae2d6f38e5f54c90c92ccebaa104d6654c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18314355%2F&secure%5Burl_type%5D=linkedin_company_website) 43 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Senior Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 63% Small, 33% Medium #### What Do G2 Reviewers Say About Custify? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Custify, facilitating efficient tracking and analysis of customer health. - Users commend the **responsive customer support** of Custify, consistently providing assistance and valuing user feedback effectively. - Users appreciate the **intuitive interface** of Custify, making it easy for non-Customer Success professionals to use effectively. - Users value the **robust automation** in Custify, which streamlines daily tasks and enhances customer success strategies. - Users value the **variety of integration options** with Custify, enhancing adaptability and supporting their diverse needs. ##### Cons - Users highlight the **missing features** in Custify, such as limited email tracking and insufficient documentation. - Users note that the **email functionality lacks effectiveness** , especially in tracking and reporting features. - Users find **limited customization options** frustrating, especially regarding the UI and account lists in Custify. - Users find the **learning curve challenging** , with extensive setup and ongoing adaptation required for effective use. - Users find Custify to be **not intuitive** , struggling with its outdated UI and complex settings management. #### What Are Recent G2 Reviews of Custify? **["Custify Unifies Our Data for Powerful Segmentation, Playbooks, and Health Scores"](https://www.g2.com/survey_responses/custify-review-13180444)** **Rating:** 5.0/5.0 stars _— Samuel D._ [Read full review](https://www.g2.com/survey_responses/custify-review-13180444) **["Playbooks + AI Automation: A Game-Changer for Customer Success"](https://www.g2.com/survey_responses/custify-review-13168820)** **Rating:** 5.0/5.0 stars _— Patrick S._ [Read full review](https://www.g2.com/survey_responses/custify-review-13168820) #### What Are G2 Users Discussing About Custify? - [What is Custify used for?](https://www.g2.com/discussions/what-is-custify-used-for) ### [Vitally](https://www.g2.com/products/vitally/reviews) Vitally is the AI-powered Customer Success Platform built to help Customer Success teams, CS Ops leaders, and revenue-driven organizations deliver exceptional customer experiences, overcome challenges, operate with greater efficiency, and drive measurable business growth. In today’s competitive SaaS landscape, CS teams need more than just data visibility. They need actionable intelligence. Vitally unifies all of your customer-facing data from across your tech stack into a single source of truth with real-time, bi-directional integrations. This ensures your Customer Success team always has the most accurate, up-to-date insights to guide strategic decisions. With AI at its core, Vitally predicts churn risk, uncovers expansion opportunities, and helps teams prioritize the right actions at the right time. Customer Success leaders can analyze account and user health, track lifecycle stages, and segment customers with precision. Intelligent Health Scores highlight areas that need immediate attention, while lifecycle tracking ensures every customer stays on the path to success. Vitally is built to empower CS Ops teams to standardize and automate critical workflows. From onboarding to renewals, CS-specific project management keeps teams organized and aligned. Automated notifications and AI-assisted Playbooks adapt to changing customer needs, ensuring timely engagement and consistent delivery of value. Our advanced analytics and reporting tools transform raw customer data into visually rich dashboards and actionable insights. Customer Success managers can identify trends, celebrate wins, and surface opportunities for revenue growth. Vitally gives leaders the ability to measure performance, prove the impact of Customer Success, and make data-backed decisions. From fast-growing startups to established B2B SaaS leaders, companies choose Vitally for its combination of AI-powered insights, deep integrations, and intuitive user experience. Vitally enables organizations to proactively reduce churn, improve net revenue retention, and deliver measurable results at scale. Schedule a demo today to see how Vitally’s AI-driven Customer Success Platform can transform your CS operations, empower your team, and help you achieve your most ambitious growth goals. **Average Rating:** 4.5/5.0 **Total Reviews:** 697 #### How Do G2 Users Rate Vitally? - **Scalability:** 8.8/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.5/10 (Category avg: 8.7/10) - **Performance & Reliability:** 8.8/10 (Category avg: 8.9/10) - **Ease of Use:** 8.4/10 (Category avg: 8.9/10) #### Who Is the Company Behind Vitally? - **Seller:** [Vitally](https://www.g2.com/sellers/vitally) - **Company Website:** vitally.io - **Year Founded:** 2017 - **HQ Location:** New York - **Twitter:** @vitally\_io 474 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5252842c882b7c9f5229344a3119800df728194cc3f1d38dfa18a125e0424f6b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F11075131%2F&secure%5Burl_type%5D=linkedin_company_website) 135 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, CSM - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 55% Medium, 41% Small #### What Do G2 Reviewers Say About Vitally? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Vitally, thanks to its intuitive design and seamless integration with tools. - Users appreciate the **seamless integrations** offered by Vitally, enhancing workflows and automating processes across platforms. - Users find Vitally's **intuitive interface** to be user-friendly, enhancing their experience for both admins and end users. - Users value the **customization options** in Vitally, enhancing their workflow and tailoring the tool to their needs. - Users highlight the **automation capabilities** of Vitally, enhancing efficiency and ensuring no task is overlooked. ##### Cons - Users find Vitally's **complexity overwhelming** , requiring significant effort and technical know-how for effective use and integration. - Users find **integration issues** with Vitally challenging, especially when dealing with non-direct connections to other tools. - Users note the **steep learning curve** for Vitally, requiring time and investment to fully grasp its customizable features. - Users find Vitally to be **not intuitive** , requiring significant time and effort to fully understand and utilize effectively. - Users find the **steep learning curve** of Vitally overwhelming, particularly for non-technical team members during setup. #### What Are Recent G2 Reviews of Vitally? **["Solid Tool with Room for Improvement"](https://www.g2.com/survey_responses/vitally-review-12770363)** **Rating:** 4.0/5.0 stars _— Satwik K._ [Read full review](https://www.g2.com/survey_responses/vitally-review-12770363) **["A Truly Excellent Tool"](https://www.g2.com/survey_responses/vitally-review-11904290)** **Rating:** 5.0/5.0 stars _— Kirsten B._ [Read full review](https://www.g2.com/survey_responses/vitally-review-11904290) #### What Are G2 Users Discussing About Vitally? - [What is Vitally used for?](https://www.g2.com/discussions/what-is-vitally-used-for) ### [Totango](https://www.g2.com/products/totango/reviews) Totango is a Customer Growth platform for driving customer value and revenue at scale, combining scalable customer management, predictive revenue intelligence, and a strategic, value-based post-sales methodology to transform how companies prove customer ROI, drive retention, and earn expansion. The Customer Growth Platform includes Totango Customer Success and Unison Customer Intelligence. Each of these solutions plays a distinct role in the Customer-Led Growth through value realization methodology. Totango Customer Success focuses on tracking customer health and engagement, enabling teams to proactively address potential issues and foster long-term relationships. Unison Customer Intelligence aggregates data from multiple sources, offering insights that help organizations understand customer behavior and preferences. Totango's target audience and target buyers include mid-sized to large enterprises across various industries that prioritize customer retention, renewals, and expansion and that generally rely on subscription-based models, where maintaining customer loyalty is critical to their revenue growth. Key features of Totango include customizable dashboards, real-time analytics, and automated workflows. These tools enable users to visualize customer data effectively, monitor key performance indicators, and automate routine tasks, thereby enhancing efficiency. The platform also supports collaboration among teams, allowing for seamless communication and alignment on customer goals. By providing actionable insights, Totango empowers organizations to refine their revenue strategies and make informed decisions that drive growth. Overall, Totango stands out as a leader in the Customer Success category by offering a holistic approach to managing customer relationships. Its integration of various tools and functionalities allows enterprises to gain a deeper understanding of their customers, ultimately leading to improved satisfaction and loyalty. By investing in Totango, organizations can position themselves for long-term success in an increasingly competitive landscape. **Average Rating:** 4.3/5.0 **Total Reviews:** 1,140 #### How Do G2 Users Rate Totango? - **Scalability:** 8.3/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.0/10 (Category avg: 8.7/10) - **Performance & Reliability:** 8.2/10 (Category avg: 8.9/10) - **Ease of Use:** 8.2/10 (Category avg: 8.9/10) #### Who Is the Company Behind Totango? - **Seller:** [Totango](https://www.g2.com/sellers/totango) - **Company Website:** www.totango.com - **Year Founded:** 2010 - **HQ Location:** New York, NY - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3c055ca1d4406b1442de250192896a32c751981491e45014b5bb40827df34236&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F760976%2F&secure%5Burl_type%5D=linkedin_company_website) 124 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, CSM - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Medium, 22% Small #### What Do G2 Reviewers Say About Totango? _AI-generated summary from verified user reviews_ ##### Pros - Users find Totango's interface **easy to use and set up** , enhancing their ability to track accounts efficiently. - Users value the **excellent customer support** from Totango, enhancing their management experience with valuable insights. - Users appreciate the **functionality** of Totango, enabling seamless tracking, campaign setup, and reporting in one application. - Users appreciate the **customization options** in Totango, enhancing their ability to track metrics and engage customers effectively. - Users value the **efficiency** of Totango, enhancing productivity with seamless integrations and streamlined workflows for customer management. ##### Cons - Users find the **steep learning curve** challenging due to overwhelming data and a lack of educational resources. - Users find **integration issues** with Totango challenging, as they can be manual and difficult to maintain. - Users find the **missing features** in Totango frustrating, particularly for managing complex business models and drafts. - Users find **limited customization** in Totango, making it challenging to tailor the experience without technical assistance. - Users find the **steep learning curve** challenging, struggling with collaboration and functionality in Totango's interface. #### What Are Recent G2 Reviews of Totango? **["Risk evaluation and health scoring"](https://www.g2.com/survey_responses/totango-review-9508942)** **Rating:** 4.0/5.0 stars _— Dragomir L._ [Read full review](https://www.g2.com/survey_responses/totango-review-9508942) **["Beautiful, Visual Customer Data Platform That Beats Spreadsheets"](https://www.g2.com/survey_responses/totango-review-12594697)** **Rating:** 4.5/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/totango-review-12594697) #### What Are G2 Users Discussing About Totango? - [What is Totango used for?](https://www.g2.com/discussions/what-is-totango-used-for) - 1 upvote ### [Kapta](https://www.g2.com/products/kapta/reviews) Account Management Software Reimagined Prioritize customer retention. Accelerate revenue growth. Transform client relationships. Scale your team with ease. Kapta's software allows Account Management and Customer Success leaders to answer 3 critical questions about their customers: 1) Which customers are healthy and which are at risk? 2) Do we have actionable and accountable plans (growth plans, save plans, close plans) in place with each strategic account? 3) How do we measure and communicate value to customers? **Average Rating:** 4.7/5.0 **Total Reviews:** 18 #### How Do G2 Users Rate Kapta? - **Scalability:** 9.0/10 (Category avg: 8.9/10) - **Workflow Capability:** 9.2/10 (Category avg: 8.7/10) - **Performance & Reliability:** 9.1/10 (Category avg: 8.9/10) - **Ease of Use:** 8.5/10 (Category avg: 8.9/10) #### Who Is the Company Behind Kapta? - **Seller:** [Kapta](https://www.g2.com/sellers/kapta) - **Year Founded:** 2008 - **HQ Location:** Boulder, CO. - **Twitter:** @kapta 1,520 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3d6365d26d67c4ea5aefa0910118415ded417d8a57d112661cceee776908e2b1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkapta%2F&secure%5Burl_type%5D=linkedin_company_website) 10 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 56% Medium, 39% Small #### What Do G2 Reviewers Say About Kapta? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **intuitive reporting and sentiment analysis** in Kapta, enhancing their account engagement strategies effectively. - Users appreciate Kapta's **superior customer support** and seamless onboarding experience, enhancing account management efficiency. - Users value the **efficiency** of Kapta for tracking account management and enhancing engagement strategies effectively. - Users appreciate the **intuitive reporting** and sentiment analysis of Kapta, enhancing account management and engagement strategies. - Users appreciate the **intuitive reporting and sentiment analysis** in Kapta, enhancing account engagement strategies effectively. #### What Are Recent G2 Reviews of Kapta? **["A great account management platform to monitor and grow revenue with existing customers"](https://www.g2.com/survey_responses/kapta-review-10803863)** **Rating:** 5.0/5.0 stars _— Pam D._ [Read full review](https://www.g2.com/survey_responses/kapta-review-10803863) **["Helpful Relationship Management Tool"](https://www.g2.com/survey_responses/kapta-review-4651679)** **Rating:** 5.0/5.0 stars _— Matt M._ [Read full review](https://www.g2.com/survey_responses/kapta-review-4651679) #### What Are G2 Users Discussing About Kapta? - [What is Kapta used for?](https://www.g2.com/discussions/what-is-kapta-used-for) ### [Verint Voice of the Customer](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze deeper than with any other experience management solution in the marketplace. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences. As part of the Verint Platform, Verint Voice of the Customer allows CX leaders to close the Engagement Capacity Gap™ between customer expectations and budget or resources by: Deriving insights from data and AI Connecting organizational silos Leveraging CX orchestration and automation Examples of customer successes include: - Increasing NPS by 17 points - Realizing a 72% increase in BOPIS (buy online pickup in store) orders month-over-month - Cross-functional view of customer interactions enabling continuous CX improvements - Unlock the power of a unified customer experience! Contact us today. Verint wholly owns OpinionLab and ForeSee, both of which are now fully integrated parts of Verint Voice of the Customer (formerly known as Experience Management). **Average Rating:** 4.2/5.0 **Total Reviews:** 42 #### How Do G2 Users Rate Verint Voice of the Customer? - **Scalability:** 9.0/10 (Category avg: 8.9/10) - **Workflow Capability:** 9.2/10 (Category avg: 8.7/10) - **Performance & Reliability:** 9.0/10 (Category avg: 8.9/10) - **Ease of Use:** 8.2/10 (Category avg: 8.9/10) #### Who Is the Company Behind Verint Voice of the Customer? - **Seller:** [Verint](https://www.g2.com/sellers/verint) - **Year Founded:** 1994 - **HQ Location:** Melville, New York - **Twitter:** @Verint 7,739 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website) 4,343 employees on LinkedIn® - **Ownership:** Thoma Bravo #### Who Uses This Product? - **Top Industries:** Retail - **Company Size:** 49% Large, 37% Medium #### What Are Recent G2 Reviews of Verint Voice of the Customer? **["Great Customer Feedback Insights for Our Store and Team"](https://www.g2.com/survey_responses/verint-voice-of-the-customer-review-13090055)** **Rating:** 5.0/5.0 stars _— Cam C._ [Read full review](https://www.g2.com/survey_responses/verint-voice-of-the-customer-review-13090055) **["Effortless Post Interaction Surveys"](https://www.g2.com/survey_responses/verint-voice-of-the-customer-review-8327708)** **Rating:** 5.0/5.0 stars _— Verified User in Banking_ [Read full review](https://www.g2.com/survey_responses/verint-voice-of-the-customer-review-8327708) #### What Are G2 Users Discussing About Verint Voice of the Customer? - [What is Verint Predictive Experience (formerly Verint ForeSee) used for?](https://www.g2.com/discussions/what-is-verint-predictive-experience-formerly-verint-foresee-used-for) - 1 comment ### [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) ClientSuccess is revolutionizing the way SaaS companies manage, retain, and grow their existing customer base. We deliver a holistic, personal approach to managing success throughout the customer lifecycle. Our true Customer Success Management Platform™ provides actionable insights, rich customer analytics, and best practices to reduce churn, increase revenue, and maximize the lifetime value of the customer. We believe that SaaS is more than software and service. It’s about relationships. Think beyond acquisition and support. You want a customer for life. And not one that exists because they’re locked into a contract. You want a customer that chooses to partner with you because you help them accomplish their goals and succeed—through personal relationships and delightful experiences. ClientSuccess is more than a reporting tool that users reference once or twice a week. We're a true customer management platform, providing a powerful solution for the front-line customer success managers and actionable insights for Executives. **Average Rating:** 4.4/5.0 **Total Reviews:** 420 #### How Do G2 Users Rate ClientSuccess? - **Scalability:** 8.1/10 (Category avg: 8.9/10) - **Workflow Capability:** 7.9/10 (Category avg: 8.7/10) - **Performance & Reliability:** 8.3/10 (Category avg: 8.9/10) - **Ease of Use:** 8.9/10 (Category avg: 8.9/10) #### Who Is the Company Behind ClientSuccess? - **Seller:** [ClientSuccess](https://www.g2.com/sellers/clientsuccess) - **Year Founded:** 2014 - **HQ Location:** American Fork, UT - **Twitter:** @clientsuccess 2,157 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e9e942cb5bc029644ad429480568eee1f944a48339be154ea8008fea3dcb186d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3595230%2F&secure%5Burl_type%5D=linkedin_company_website) 38 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Director of Customer Success - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 55% Medium, 42% Small #### What Do G2 Reviewers Say About ClientSuccess? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **organization and granular client health management** in ClientSuccess, enhancing their support for customers. - Users love the **exceptional customer support** of ClientSuccess, which enhances their daily operations and customer interactions. - Users value the **seamless integrations** with tools like Outlook, enhancing their ability to engage with customers effectively. - Users value the **robust analytics** capabilities in ClientSuccess, enhancing customer support through effective tracking and integrations. - Users value the **automation features** of ClientSuccess, enhancing their ability to support customers effectively. ##### Cons - Users are frustrated with the **limitations on active goals** for clients, hindering their productivity and efficiency. - Users express frustration with the **limited customization** options for managing active goals in ClientSuccess. - Users express frustration with the **limited features** of ClientSuccess, particularly the restriction on active client goals. - Users feel the **UI design could be improved** , finding it somewhat complicated despite its overall functionality. #### What Are Recent G2 Reviews of ClientSuccess? **["Customer Success Manager"](https://www.g2.com/survey_responses/clientsuccess-review-10802123)** **Rating:** 5.0/5.0 stars _— Denise S._ [Read full review](https://www.g2.com/survey_responses/clientsuccess-review-10802123) **["ClientSuccess Boosted Efficiency with Flexible Custom Fields and Reporting"](https://www.g2.com/survey_responses/clientsuccess-review-12477654)** **Rating:** 4.5/5.0 stars _— Hannah O._ [Read full review](https://www.g2.com/survey_responses/clientsuccess-review-12477654) #### What Are G2 Users Discussing About ClientSuccess? - [What is ClientSuccess used for?](https://www.g2.com/discussions/what-is-clientsuccess-used-for) - [What does customer success manager do?](https://www.g2.com/discussions/what-does-customer-success-manager-do) - [How much does Gainsight cost?](https://www.g2.com/discussions/clientsuccess-how-much-does-gainsight-cost) - [What is a CSM platform?](https://www.g2.com/discussions/what-is-a-csm-platform) - 1 comment - [What is customer success platform?](https://www.g2.com/discussions/what-is-customer-success-platform) ### [CustomerSuccessBox](https://www.g2.com/products/customersuccessbox/reviews) CustomerSuccessBox is an AI powered customer success software for B2B SaaS. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution which could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption and usage analysis, and calculating customer health score. It enables customer success managers (CSM)to deliver a consistent customer onboarding experience, improve customer retention, reduce churn,drive upsell and expansion and improve monthly recurring revenue (MRR) and lifetime value (LTV) for SaaS businesses. CustomerSuccessBox processes millions of activities from 250,000 plus end users every week and the patent pending technology is built to handle ~ 2,200 events/second to monitor customer account health. CustomerSuccessBox is being used by global clients like Pipedrive, Raken, Locus, Headset, Netcore, Propertybase, Orange, Hubilio and more. **Average Rating:** 4.5/5.0 **Total Reviews:** 134 #### How Do G2 Users Rate CustomerSuccessBox? - **Scalability:** 8.6/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.7/10 (Category avg: 8.7/10) - **Performance & Reliability:** 8.5/10 (Category avg: 8.9/10) - **Ease of Use:** 8.6/10 (Category avg: 8.9/10) #### Who Is the Company Behind CustomerSuccessBox? - **Seller:** [CustomerSuccessBox](https://www.g2.com/sellers/customersuccessbox) - **Year Founded:** 2018 - **HQ Location:** San Francisco, California - **Twitter:** @CustSuccessBox 733 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=26f7558033f1ffc595f30083519eefb405de4d24399282e5fd7c59164e3b1679&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13301853%2F&secure%5Burl_type%5D=linkedin_company_website) 3 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 73% Medium, 22% Small #### What Are Recent G2 Reviews of CustomerSuccessBox? **["Nice tool to use for managing"](https://www.g2.com/survey_responses/customersuccessbox-review-7031310)** **Rating:** 4.5/5.0 stars _— Deep P._ [Read full review](https://www.g2.com/survey_responses/customersuccessbox-review-7031310) **["Great tool for 360 degree view of your accounts"](https://www.g2.com/survey_responses/customersuccessbox-review-7082848)** **Rating:** 4.0/5.0 stars _— Himanshi G._ [Read full review](https://www.g2.com/survey_responses/customersuccessbox-review-7082848) #### What Are G2 Users Discussing About CustomerSuccessBox? - [What is CustomerSuccessBox used for?](https://www.g2.com/discussions/what-is-customersuccessbox-used-for) Spotlight Categories [Product Information Management (PIM) Systems](https://www.g2.com/categories/product-information-management-pim) [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) [SaaS Backup Software](https://www.g2.com/categories/saas-backup) [Password Managers Software](https://www.g2.com/categories/password-managers) [Low-Code Development Platforms](https://www.g2.com/categories/low-code-development-platforms) Similar Categories - [Help Desk](/categories/help-desk) - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) [Browse Customer Success Themes](/categories/customer-success/themes) Benefits of Customer Success Software with Custom Triggers capabilities include: Allows users to set custom triggers to signal actions that will lead a customer to act in a particular way. Below are the top-rated Customer Success Software with Custom Triggers capabilities, as verified by G2’s Research team. Real users have identified Custom Triggers as an important function of Customer Success Software. Compare different products that offer this feature so you can decide which is best for your business needs. Top Tools at a Glance | Product | Best for | User Review | | --- | --- | --- | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a91439aa6f7e57f756acaa150ec767f/hubspot-service-hub.png "Product Avatar Image")](https://www.g2.com/products/hubspot-service-hub/reviews)[Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)[4.4/5(2,918)](https://www.g2.com/products/hubspot-service-hub/reviews) | CRM-native ticketing and customer success workflows | "Ticket management and centralized support with automations that enhance the experience" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_744ed52507e8a595ec88a4db46cf5abd/churnzero.jpg "Product Avatar Image")](https://www.g2.com/products/churnzero/reviews)[ChurnZero](https://www.g2.com/products/churnzero/reviews)[4.7/5(1,608)](https://www.g2.com/products/churnzero/reviews) | Churn-risk automation with health-scored playbooks | "ChurnZero as a Source of Truth: AI Automation, Dashboards, and Flexible Reporting" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e09b9bcffc3a8fed744526228ffa81c3/gainsight-customer-success.png "Product Avatar Image")](https://www.g2.com/products/gainsight-customer-success/reviews)[Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews)[4.5/5(1,754)](https://www.g2.com/products/gainsight-customer-success/reviews) | Proactive customer health scoring with automated playbooks | "Gainsight Unifies Customer Health Data with Powerful Staircase Insights" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0b0117a1ce9cc6af3498adeee8b367f5/planhat.jpg "Product Avatar Image")](https://www.g2.com/products/planhat/reviews)[Planhat](https://www.g2.com/products/planhat/reviews)[4.5/5(954)](https://www.g2.com/products/planhat/reviews) | Proactive churn detection with health-scored workflows | "A Strategic Platform for Scaling Customer Success" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_220bb49c26f97fa5b47e4f50ef720e8d/custify.png "Product Avatar Image")](https://www.g2.com/products/custify/reviews)[Custify](https://www.g2.com/products/custify/reviews)[4.7/5(523)](https://www.g2.com/products/custify/reviews) | Proactive churn prevention with playbook automation | "Custify Unifies Our Data for Powerful Segmentation, Playbooks, and Health Scores" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_790950c0481589ae75e66baa5b31a905/vitally.png "Product Avatar Image")](https://www.g2.com/products/vitally/reviews)[Vitally](https://www.g2.com/products/vitally/reviews)[4.5/5(705)](https://www.g2.com/products/vitally/reviews) | AI-assisted customer health scoring and playbook automation | "Solid Tool with Room for Improvement" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9c908804b5766dffa9767b7692efab76/totango.png "Product Avatar Image")](https://www.g2.com/products/totango/reviews)[Totango](https://www.g2.com/products/totango/reviews)[4.3/5(1,150)](https://www.g2.com/products/totango/reviews) | Customer health scoring with automated SuccessPlays | "Risk evaluation and health scoring" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_376c342b25d58ee09e3af58f6428fbbb/freshdesk-customer-success.png "Product Avatar Image")](https://www.g2.com/products/freshdesk-customer-success/reviews)[Freshdesk Customer Success](https://www.g2.com/products/freshdesk-customer-success/reviews)[4.5/5(22)](https://www.g2.com/products/freshdesk-customer-success/reviews) | Proactive account health and churn prevention | "Effortless Team Management and Ticket Handling" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_eb5779625ce15e872e6be95b53019f78/velaris.jpg "Product Avatar Image")](https://www.g2.com/products/velaris/reviews)[Velaris](https://www.g2.com/products/velaris/reviews)[4.5/5(125)](https://www.g2.com/products/velaris/reviews) | AI-powered customer health scoring and CS automation | "Powerful CS management tool, easy to use with an outstanding team" | * * * Show More