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Sergio R.

Head of Customer Excellence Global

Enterprise (> 1000 emp.)

2/7/2019

"Straight to the point"

5/5

What do you like best about Kapiche?

Great visualization. The Storyboard helps to understand how the different concepts mentioned by our customers are linked, the Dashboard identifies clearly where to act! Review collected by and hosted on G2.com.

What do you dislike about Kapiche?

Nothing. The tool works fine. Room for improvement lies in how to handle competitive NPS (when the customer rates us and also our competitors) Review collected by and hosted on G2.com.

Recommendations to others considering Kapiche:

Use the on line support. Tutorial sessions are great Review collected by and hosted on G2.com.

What problems is Kapiche solving and how is that benefiting you?

Easy to be explained to top management thanks to great visuals.

No more need to pre-code customer comments.

Analysis of thousands surveys, performed in minutes. Review collected by and hosted on G2.com.

Response from Tami Titheridge of Kapiche

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Hi Sergio,

Apologies for taking so long to write back to you!

We’re so happy to hear that Kapiche has been saving you time and that your reports have been resonating with your management team. This is ultimately why we do what we do!

We definitely hear you on the NPS competitor analysis front, which I know has been discussed internally quite a bit (thanks to your feedback!). We don’t have any news on this one right now, but we’ll definitely keep you posted if/when we make progress.

In the meantime, be sure to let us know if you have any additional feedback for us (we’d love to hear from you!)

Speak soon,

Tami :)

Verified User in Performing Arts

Small-Business (50 or fewer emp.)

7/25/2018

"Kapiche review"

5/5

What do you like best about Kapiche?

The Story mapping is really useful to identify phrases and how they are linked to associated phrases/words Review collected by and hosted on G2.com.

What do you dislike about Kapiche?

Nothing. It's so user friendly and intuitive--best text analysis software I have used. Review collected by and hosted on G2.com.

Response from Rhiannon Kastrissios of Kapiche

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Thank you so much for sharing your thoughts (and such high praise!), we're absolutely thrilled to hear that you' really enjoyed your time using Kapiche.

We hope you were successful in helping your customer analyze their reviews on Yelp!

Thanks again,

Tami :)