Speed and accuracy coupled with ease of use. Review collected by and hosted on G2.com.

Lack of direct drill through in matrix impact graph. Review collected by and hosted on G2.com.

The storyboard feature allows us to analyse and interpret data and gain valuable insights quickly. The ability to query the data allowed us to get answers in seconds. Review collected by and hosted on G2.com.

Some data sets are harder to interpret and may require cleansing before uploading to Kapiche. Review collected by and hosted on G2.com.

The tool is brilliant as it allows the user to quickly and impartially understand key concepts and themes residing within large open-ended data sets. Time saved can be better utilised performing analysis of key themes and sharing insights with stakeholders through the custom dashboarding tool. To top it off, Kapiche is fantastic to work with and is committed to seeking client feedback and continuously improving the tool. Review collected by and hosted on G2.com.

There is nothing that I dislike about Kapiche. I'm very happy with the product. Review collected by and hosted on G2.com.

Monumentally fast upload

Ability to upload massive data sets

Verbatims are turned into a story in minutes with no need to code responses

No human bias in finding the key concepts, automatically groups key words and into a concept

Storyboard easy for an analyst to interpret

Can custom create themes which are relevant topics for the business

Dashboards enable mapping of themes relative to business KPIs

Mapping of concepts and their inter-relations shows the relevance of key concepts to each other

Ability to test hypotheses easily Review collected by and hosted on G2.com.

Just like any new platform it's getting familiar with it that is the initial challenge but to be honest it's pretty intuitive Review collected by and hosted on G2.com.

The system is relatively easy to use once you start off. There are some fundamentals that you will need to learn and understand how it operates but after learning the system it is very straight forward and simple to use. Learning process is probably several hours to get basic understanding.

Using Kapiche does require your data set to be 'clean' otherwise some filtering and comparison may not work. This of course teaches the basis of reviewing to make sure you have clean data. Review collected by and hosted on G2.com.

Currently the only dislike is that of the requirement to 'clean' the data source before uploading.

If there was an built in interface to help clean the data before uploading to Kapiche that would be great.

Something like Tableau Prep but with additional notes/warnings highlighting what the system can take. Like a tick or cross.

Eg. Upload data -> 'prep stage' -> online cleaning/filtering -> upload to system

In this way the user would understand what the system can do/cannot do to be fully aware of the capability of the system. Review collected by and hosted on G2.com.

I love that I can upload my data and create queries based on my knowledge of our customers. The interface is easy to use, and there is a lot of information to be gained. I am able to update the data without recreating all my queries. The "unmapped concepts" option also makes it easy to find new trends in that new data. I've also been very impressed with the customer support, despite being on the opposite side of the globe. They've been responsive to my feedback and questions. Review collected by and hosted on G2.com.

Sometimes the interface is a bit slow, and it's been a bit hard to share all the different dashboards with my team. However, the people at Kapiche have said they are working on making these fixes. I find that opening several tabs with different dashboards helps me compare services/customer groups and would love to have an option to make those comparisons on one interface. Review collected by and hosted on G2.com.

Kapiche is really easy and intuitive to use. Review collected by and hosted on G2.com.

More advanced queries can sometimes be a challenge. Review collected by and hosted on G2.com.

Kapiche is the most powerful text analytics solution we’ve come across. It takes less time to get much deeper insights, which is a real win for our analysts.

There’s 2 main benefits to how the Kapiche algorithm works.

1) There was limited time required to set us up - we were up and running same day.

2) Because Kapiche is not based on pre-built models, it allows us to see all the emergent themes and topics our account’s customers are talking about, not just the ones we already know about and are looking out for.

Our customers also love the impact scoring. To understand the exact impact of a specific theme or customer issue on overall NPS makes the insights so much more tangible and makes buy-in from the relevant teams that much easier. Review collected by and hosted on G2.com.

There are a couple of things that would make Kapiche more powerful but I believe that most of these are already on the roadmap. The ability to track actions would be useful, so we can see what strategies and actions have impacted customer satisfaction. It'd also be nice to be able to copy our saved themes across other projects.

Also useful would be able to use a metric other than NPS to do impact scoring.

Dashboards 2.0 is something we're excited for. Whilst the current dashboards are good, they're early and lack some capability but the team is very communicative in their progress. Will look forward to see what they release in the coming months. Review collected by and hosted on G2.com.

Kapiche has been very helpful and they develop the product according to customer's requirements. It has saved me lots of time in data preparation for my analysis. Review collected by and hosted on G2.com.

As any software, it takes a bit of time to get familiar with the tool and get the best out of it Review collected by and hosted on G2.com.

Qualitative data can be tricky; commonly is holds a lot of value, but extracting that value takes time and considerable effort. Kapiche helps. It’s not a cure-all solution for your text-based data, but compared with a traditional manual approach to coding it offers 70% of the insights in 1% of the time.

The storyboard feature (a top-line visual summary of the key concepts and connections within your data set) provides a clear and concise visual overview of your data in a matter of seconds. While the storyboard will not answer all your questions, it offers an insightful summary very quickly and can help guide where best to start your detailed analysis.

Customer support is a real strength of Kapiche. The support is responsive (commonly live) and the personnel are knowledgeable and keen to help / problem solve. The customer-facing Kapiche team are professional and appear genuinely interested in delivering a superior customer experience.

The UX and ‘look and feel’ of the product is clean and appealing.

The Kapiche team is open to suggestions on opportunities for product improvement. New features are released regularly, and the team is very open to understanding how their customers are using the product and where improvements can be made. Review collected by and hosted on G2.com.

While there is a lot to like about Kapiche, here are a few of the limitation with the product from my experience.

While the time-series tracking of specific keywords / concepts works well, this feature will most benefit high-involvement industries where customer experiences and perceptions are dynamic and can be influenced relatively easy. Low-involvement industries will benefit less from this feature.

Compared with a traditional manual approach to coding qualitative data, Kapiche does the first 70% very well and very quickly. While the product appears to be constantly improving in functionality and sophistication, at present (at least for the data I have used it for) it falls down on delivering the deep more nuanced / fine-grained insights that a manual approach can reveal (albeit with considerable time, energy and effort).

While the headline analysis / results presented are most commonly logical and insightful, some of the connections between sub-concepts are, at times, nonsensical. Review collected by and hosted on G2.com.