The wide range of tools available for me to deep dive and look at the data thorugh different angle is my favourite thing about Kapiche. I like the implementation of scores within the survey alongside the actual verbatim, for example attaching the NPS score in a verbatim or even relating a verbatim back to another metric in the same survey.

I also enjoy the incredibly friendly and modern UI that Kapiche has, which reduces my workload dramatically compared to other platforms i've used.

Furthermore, the amount of support i've received is just incredible and surpasses other companies. I can always expcet immediate response to requests or questions. There are also multiple help pages that explain the working behind Kapiche's calculations and functions, which are helpful to understand the tools i'm using. Review collected by and hosted on G2.com.

While the UI is groundbreaking, there are areas of improvement. Firstly, i would like to have a master folder in the homepage to group different projects. Right now, projects are all over the place and there is no way for me to organise it, especially when the account is shared between different team members. Secondly, I would like to have an easier way to compare analysis within a project without opening multiple tabs. For example, within a project I set an analysis for brand X and another analysis for Brand Y. I would like to have a side by side comparison of these two brands in the same page if possible. Review collected by and hosted on G2.com.

I really like the way the platform can generate great sentiment from a lot of data whilst being flexible enough to overlay our local context making this highly relevant. What has been excellent is the way we can overlay key demographics, meaning we can draw out much richer insights by the demographics that matter to us, like location, department, and others. Super insightful. Review collected by and hosted on G2.com.

If you're not using it regularly it can be a little tricky to navigate setting up queries. Kapiche combat this with amazing support from their customer support teams. Review collected by and hosted on G2.com.

The team have been extremely helpful during the onboarding process and beyond - shoutout to Tami who answers all of my silly questions in less than a minute each time!

The query building feature is very easy to use and applying them on the dashboard gives me the ability to drill as deep as I need to go.

I also like that the files you upload can include both data and text insights, giving me the ability to slice insights in many different ways. Review collected by and hosted on G2.com.

- I would love the ability to edit the project schema after the first upload instead of having to create a new project.

- The security feature auto logs you out after not that long of inactivity which is quite annoying.

- I would love the ability to set a date range on the 'Storyboard' tab instead of it showing this based on the full dataset (or add this into the top-level view of the dashboard instead of having to drill down into queries before seeing it). Review collected by and hosted on G2.com.

Kapiche's customer service. From sales process to implementation Kapiche's team has been very attentive every step of the way! It is clear they want their customers to be successful with their product. API is easy to set up without any technical knowlege. Their storyboard feature is a great quick snapshot of the conversation that is happening. I also like that you are able to tie NPS to your conversation to see what is driving the metric up or down. Review collected by and hosted on G2.com.

It does take a considerable amount of time to build out queries. I do not like that it does not perform sentiment analysis on different parts of a comment, instead just an entire comment even if there are multiple topics discussed. Review collected by and hosted on G2.com.

Ability to view related terms within the context network is extremely useful. By doing so, it is then possible to understand how the terms are related to one another as compared to how we think thevare related to one another. In addition to that having visualisations and metrics automatically calvulated after making the relevant queries greatly eases and speeds up analysis. Review collected by and hosted on G2.com.

Minor UI issues although most of them are pet peeves, and the inability to change how sentiment analysis is done. Review collected by and hosted on G2.com.

The kapiche platform really helps with analysing data more efficiently and insightfully. Dashboard visuals, (specifically the impact to NPS and quadrant) and the storyboard feature are great and allow me to analyse data and produce quality insights quickly and easily.

The program is fairly simple to use once you get the hang of it and the onboarding and ongoing support is fantastic! Review collected by and hosted on G2.com.

Would be really helpful if we could have customisable dashboards and the ability to compare based of different filter sets (date ranges, customer type etc). Review collected by and hosted on G2.com.

There are actually two features of Kapiche that I like best:

1. The "storyboard" tool for discovering associated concepts.

2. Their wonderfully simple query tool which makes it extremely simple to create complicated queries. Review collected by and hosted on G2.com.

Their graphing tools in general are not great. They need the ability to change the scale of axes to make differences more apparent. In general, we tend to download the data and built graphs via Google Sheets versus using their graphical charting tools. Review collected by and hosted on G2.com.

Working with the Kapiche team to develop deep text analytics for our company has been nothing short of amazing. Technical support, set up and constant evolution of the product has enabled our company to advance beyond what was capable before Kapiche. Review collected by and hosted on G2.com.

The Kapiche team have been super helpful at every moment of the process, and have gone beyond the call of duty despite being in a different state to us. Review collected by and hosted on G2.com.

Kapiche has helped us have a better and deeper understanding of our customer feedback. It has made it faster to review large quantities of open-text feedback. Review collected by and hosted on G2.com.

It takes a bit of time to learn and get up to speed with. Review collected by and hosted on G2.com.

Kapiche is extremely easy to use. You simply upload your data and it goes to work for you.

Kapiche is able to develop themes and you can easily assign rules to your groupings right away.

Then you get a dashboard where you can filter easily.

Far superior to any other Text AI platforms - I have used most of them and they all fall way short of Kapiche.

You also get amazing service. Review collected by and hosted on G2.com.

It would be nice to have more flexibility on the output. Review collected by and hosted on G2.com.