--- title: Kapiche Reviews meta\_title: 'Kapiche Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 42 reviews by the users' company size, role or industry to find out how Kapiche works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 42 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Kapiche Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **customizable dashboard** of Kapiche, which simplifies data analysis and enhances insights effortlessly. [(2 mentions)](https://www.g2.com/products/kapiche/reviews?filters%5Bsentiment_snippet%5D=1792331&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Kapiche, enjoying quick insights and effortless data analysis through a customizable dashboard. [(2 mentions)](https://www.g2.com/products/kapiche/reviews?filters%5Bsentiment_snippet%5D=1792025&qs=pros-and-cons#reviews) Users value the **deep insights generation** from Kapiche, enabling efficient analysis of customer feedback without manual effort. [(2 mentions)](https://www.g2.com/products/kapiche/reviews?filters%5Bsentiment_snippet%5D=1792221&qs=pros-and-cons#reviews) Users appreciate the **automation features** of Kapiche, making data analysis faster and more efficient for deeper insights. [(1 mentions)](https://www.g2.com/products/kapiche/reviews?filters%5Bsentiment_snippet%5D=2374630&qs=pros-and-cons#reviews) Users value the **effective categorization** of data in Kapiche, simplifying the analysis of customer feedback and insights. [(1 mentions)](https://www.g2.com/products/kapiche/reviews?filters%5Bsentiment_snippet%5D=2374708&qs=pros-and-cons#reviews) Users find the **accuracy issues** with Kapiche frustrating, often needing to use Excel for clearer visualizations. [(1 mentions)](https://www.g2.com/products/kapiche/reviews?filters%5Bsentiment_snippet%5D=1792621&qs=pros-and-cons#reviews) Users report frequent **connection issues** with Kapiche, which hinder data integration and usability. [(1 mentions)](https://www.g2.com/products/kapiche/reviews?filters%5Bsentiment_snippet%5D=2374721&qs=pros-and-cons#reviews) Users find the **overlapping data labels** in the quadrant map widget hinder readability, requiring Excel for clearer reports. [(1 mentions)](https://www.g2.com/products/kapiche/reviews?filters%5Bsentiment_snippet%5D=1792309&qs=pros-and-cons#reviews) Users face **export limitations** with Kapiche, needing to download data for clearer reports and visualizations. [(1 mentions)](https://www.g2.com/products/kapiche/reviews?filters%5Bsentiment_snippet%5D=1792084&qs=pros-and-cons#reviews) Users face **insufficient information** due to overlapping data labels in the quadrant map, forcing manual data downloads for reporting. [(1 mentions)](https://www.g2.com/products/kapiche/reviews?filters%5Bsentiment_snippet%5D=1792261&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Kapiche ##### 1. Customer Insights Users value the **customizable dashboard** of Kapiche, which simplifies data analysis and enhances insights effortlessly. [ See 2 mentions ](https://www.g2.com/products/kapiche/reviews?filters%5Bsentiment_snippet%5D=1792331&qs=pros-and-cons#reviews) See Related User Reviews ![Steffi B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steffi B.") SB Steffi B. 5.0/5 "Invaluable Insights and Seamless Setup with Kapiche" What do you like about Kapiche? I use Kapiche to analyze Chat/Voice transcripts to understand customer pain points and improve our services, as well as analyzing responses to our voi MM Makaela M. Enterprise (\> 1000 emp.) 5.0/5 "Agile VOC Insights Tool" What do you like about Kapiche? Kapiche has made open-end text analysis extremely quick & easy with a live connection to our VOC suvey data. The tool has become an integral part ##### 2. Ease of Use Users appreciate the **ease of use** of Kapiche, enjoying quick insights and effortless data analysis through a customizable dashboard. [ See 2 mentions ](https://www.g2.com/products/kapiche/reviews?filters%5Bsentiment_snippet%5D=1792025&qs=pros-and-cons#reviews) See Related User Reviews ![Steffi B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steffi B.") SB Steffi B. 5.0/5 "Invaluable Insights and Seamless Setup with Kapiche" What do you like about Kapiche? I use Kapiche to analyze Chat/Voice transcripts to understand customer pain points and improve our services, as well as analyzing responses to our voi MM Makaela M. Enterprise (\> 1000 emp.) 5.0/5 "Agile VOC Insights Tool" What do you like about Kapiche? Kapiche has made open-end text analysis extremely quick & easy with a live connection to our VOC suvey data. The tool has become an integral part ##### 3. Insights Generation Users value the **deep insights generation** from Kapiche, enabling efficient analysis of customer feedback without manual effort. [ See 2 mentions ](https://www.g2.com/products/kapiche/reviews?filters%5Bsentiment_snippet%5D=1792221&qs=pros-and-cons#reviews) See Related User Reviews ![Steffi B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steffi B.") SB Steffi B. 5.0/5 "Invaluable Insights and Seamless Setup with Kapiche" What do you like about Kapiche? I use Kapiche to analyze Chat/Voice transcripts to understand customer pain points and improve our services, as well as analyzing responses to our voi MM Makaela M. Enterprise (\> 1000 emp.) 5.0/5 "Agile VOC Insights Tool" What do you like about Kapiche? Kapiche has made open-end text analysis extremely quick & easy with a live connection to our VOC suvey data. The tool has become an integral part ##### 4. Automation Users appreciate the **automation features** of Kapiche, making data analysis faster and more efficient for deeper insights. [ See 1 mentions ](https://www.g2.com/products/kapiche/reviews?filters%5Bsentiment_snippet%5D=2374630&qs=pros-and-cons#reviews) See Related User Reviews ![Steffi B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steffi B.") SB Steffi B. 5.0/5 "Invaluable Insights and Seamless Setup with Kapiche" What do you like about Kapiche? I use Kapiche to analyze Chat/Voice transcripts to understand customer pain points and improve our services, as well as analyzing responses to our voi ##### 5. Categorization Users value the **effective categorization** of data in Kapiche, simplifying the analysis of customer feedback and insights. [ See 1 mentions ](https://www.g2.com/products/kapiche/reviews?filters%5Bsentiment_snippet%5D=2374708&qs=pros-and-cons#reviews) See Related User Reviews ![Steffi B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steffi B.") SB Steffi B. 5.0/5 "Invaluable Insights and Seamless Setup with Kapiche" What do you like about Kapiche? I use Kapiche to analyze Chat/Voice transcripts to understand customer pain points and improve our services, as well as analyzing responses to our voi ### 5 Cons or Disadvantages of Kapiche ##### 1. Accuracy Issues Users find the **accuracy issues** with Kapiche frustrating, often needing to use Excel for clearer visualizations. [ See 1 mentions ](https://www.g2.com/products/kapiche/reviews?filters%5Bsentiment_snippet%5D=1792621&qs=pros-and-cons#reviews) See Related User Reviews MM Makaela M. Enterprise (\> 1000 emp.) 5.0/5 "Agile VOC Insights Tool" What do you dislike about Kapiche? The quadrant map widget is an awesome visualization, but the data labels often overlap making it unreadable. We have to download the data and create q ##### 2. Connection Issues Users report frequent **connection issues** with Kapiche, which hinder data integration and usability. [ See 1 mentions ](https://www.g2.com/products/kapiche/reviews?filters%5Bsentiment_snippet%5D=2374721&qs=pros-and-cons#reviews) See Related User Reviews ![Steffi B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steffi B.") SB Steffi B. 5.0/5 "Invaluable Insights and Seamless Setup with Kapiche" What do you dislike about Kapiche? I experienced issues with the connections of our data to Kapiche's platform. ##### 3. Data Management Users find the **overlapping data labels** in the quadrant map widget hinder readability, requiring Excel for clearer reports. [ See 1 mentions ](https://www.g2.com/products/kapiche/reviews?filters%5Bsentiment_snippet%5D=1792309&qs=pros-and-cons#reviews) See Related User Reviews MM Makaela M. Enterprise (\> 1000 emp.) 5.0/5 "Agile VOC Insights Tool" What do you dislike about Kapiche? The quadrant map widget is an awesome visualization, but the data labels often overlap making it unreadable. We have to download the data and create q ##### 4. Export Limitations Users face **export limitations** with Kapiche, needing to download data for clearer reports and visualizations. [ See 1 mentions ](https://www.g2.com/products/kapiche/reviews?filters%5Bsentiment_snippet%5D=1792084&qs=pros-and-cons#reviews) See Related User Reviews MM Makaela M. Enterprise (\> 1000 emp.) 5.0/5 "Agile VOC Insights Tool" What do you dislike about Kapiche? The quadrant map widget is an awesome visualization, but the data labels often overlap making it unreadable. We have to download the data and create q ##### 5. Insufficient Information Users face **insufficient information** due to overlapping data labels in the quadrant map, forcing manual data downloads for reporting. [ See 1 mentions ](https://www.g2.com/products/kapiche/reviews?filters%5Bsentiment_snippet%5D=1792261&qs=pros-and-cons#reviews) See Related User Reviews MM Makaela M. Enterprise (\> 1000 emp.) 5.0/5 "Agile VOC Insights Tool" What do you dislike about Kapiche? The quadrant map widget is an awesome visualization, but the data labels often overlap making it unreadable. We have to download the data and create q ## Top-Rated Alternatives [ ![Chattermill](https://images.g2crowd.com/uploads/product/hd_favicon/275ddd1ecb179bc29565f5a4f9be11ae/chattermill.svg "Chattermill") Chattermill 4.4/5(238) ](https://www.g2.com/products/chattermill/reviews) [ ![Altair AI Studio](https://images.g2crowd.com/uploads/product/hd_favicon/501888c80a82c58e3c4f752bbd3902f5/rapidminer-studio.svg "Altair AI Studio") Altair AI Studio 4.6/5(533) ](https://www.g2.com/products/rapidminer-studio/reviews) [ ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ View All Alternatives ](https://www.g2.com/products/kapiche/competitors/alternatives) RW Richard W. Customer Research Assistant Enterprise (\> 1000 emp.) 5/27/2022 "The future of qualitative data analysis" 5/5 What do you like best about Kapiche? The wide range of tools available for me to deep dive and look at the data thorugh different angle is my favourite thing about Kapiche. I like the implementation of scores within the survey alongside the actual verbatim, for example attaching the NPS score in a verbatim or even relating a verbatim back to another metric in the same survey. I also enjoy the incredibly friendly and modern UI that Kapiche has, which reduces my workload dramatically compared to other platforms i've used. Furthermore, the amount of support i've received is just incredible and surpasses other companies. I can always expcet immediate response to requests or questions. There are also multiple help pages that explain the working behind Kapiche's calculations and functions, which are helpful to understand the tools i'm using. Review collected by and hosted on G2.com. What do you dislike about Kapiche? While the UI is groundbreaking, there are areas of improvement. Firstly, i would like to have a master folder in the homepage to group different projects. Right now, projects are all over the place and there is no way for me to organise it, especially when the account is shared between different team members. Secondly, I would like to have an easier way to compare analysis within a project without opening multiple tabs. For example, within a project I set an analysis for brand X and another analysis for Brand Y. I would like to have a side by side comparison of these two brands in the same page if possible. Review collected by and hosted on G2.com. Recommendations to others considering Kapiche: Reach out for their support and lean on them whenever you can to make the best of the prodct. Review collected by and hosted on G2.com. What problems is Kapiche solving and how is that benefiting you? Right now, the surveys we have provide us with the "what" of the problem but it doesn't provide us with the "why". We know wha'ts wrong but we don't know the why that problem occured. Kapiche helped us uncover what our customers are saying through analysing their comments in a sophisticated manner. This helps us uncover why a problem occured and enable us to find the root cause. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MH Melitta H. Head of Learning and Organisational Development Enterprise (\> 1000 emp.) 5/17/2022 "Great platform, excellent support. Highly recommend" 4.5/5 What do you like best about Kapiche? I really like the way the platform can generate great sentiment from a lot of data whilst being flexible enough to overlay our local context making this highly relevant. What has been excellent is the way we can overlay key demographics, meaning we can draw out much richer insights by the demographics that matter to us, like location, department, and others. Super insightful. Review collected by and hosted on G2.com. What do you dislike about Kapiche? If you're not using it regularly it can be a little tricky to navigate setting up queries. Kapiche combat this with amazing support from their customer support teams. Review collected by and hosted on G2.com. Recommendations to others considering Kapiche: Great software to analyse a lot of data and sentiments whilst overlaying the local context. Highly recommend! Review collected by and hosted on G2.com. What problems is Kapiche solving and how is that benefiting you? We use it to analsyse our employee engagement data, i love how we can now view trends YoY, as well as identify where topics are more intense by key demographics. It's really helped us draw out much richer insights behind the employee engagement data. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Drew L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drew L.") DL Drew L. Customer Experience Manager Mid-Market (51-1000 emp.) 5/10/2022 "A pivotal took in bringing our Voice of Customer programme to life" 4/5 What do you like best about Kapiche? The team have been extremely helpful during the onboarding process and beyond - shoutout to Tami who answers all of my silly questions in less than a minute each time! The query building feature is very easy to use and applying them on the dashboard gives me the ability to drill as deep as I need to go. I also like that the files you upload can include both data and text insights, giving me the ability to slice insights in many different ways. Review collected by and hosted on G2.com. What do you dislike about Kapiche? - I would love the ability to edit the project schema after the first upload instead of having to create a new project. - The security feature auto logs you out after not that long of inactivity which is quite annoying. - I would love the ability to set a date range on the 'Storyboard' tab instead of it showing this based on the full dataset (or add this into the top-level view of the dashboard instead of having to drill down into queries before seeing it). Review collected by and hosted on G2.com. What problems is Kapiche solving and how is that benefiting you? Up until now, we haven't had the right tools to synthesise data from multiple channels and bring our Voice of Customer programme front, informing business needs and planning cycles. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") UH Verified User in Hospitality Enterprise (\> 1000 emp.) 9/30/2022 "Kapiche is an affordable solution with excellent customer service" 4.5/5 What do you like best about Kapiche? Kapiche's customer service. From sales process to implementation Kapiche's team has been very attentive every step of the way! It is clear they want their customers to be successful with their product. API is easy to set up without any technical knowlege. Their storyboard feature is a great quick snapshot of the conversation that is happening. I also like that you are able to tie NPS to your conversation to see what is driving the metric up or down. Review collected by and hosted on G2.com. What do you dislike about Kapiche? It does take a considerable amount of time to build out queries. I do not like that it does not perform sentiment analysis on different parts of a comment, instead just an entire comment even if there are multiple topics discussed. Review collected by and hosted on G2.com. What problems is Kapiche solving and how is that benefiting you? Kapiche is helping us to identify what parts of our customers conversation are having the most impact on our top KPIs like NPS. The product is saving us a lot of time manually coding comments, helping us get insights into our stakeholder's hands more quickly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller IL Ian L. Voic Of Customer Analyst Mid-Market (51-1000 emp.) 5/19/2022 "Great visualizations and ease to produce actionable insights for unstructured data" 5/5 What do you like best about Kapiche? Ability to view related terms within the context network is extremely useful. By doing so, it is then possible to understand how the terms are related to one another as compared to how we think thevare related to one another. In addition to that having visualisations and metrics automatically calvulated after making the relevant queries greatly eases and speeds up analysis. Review collected by and hosted on G2.com. What do you dislike about Kapiche? Minor UI issues although most of them are pet peeves, and the inability to change how sentiment analysis is done. Review collected by and hosted on G2.com. What problems is Kapiche solving and how is that benefiting you? Main way which kapiche has really helped our organisation is to give us a better way to quickly understand what is going on within our unstructured data. By doing so we are able to make actionable insights in a timely manner and provide more feedback and reports to a larger audience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller LH Leanne H. VoC Analyst Enterprise (\> 1000 emp.) 5/23/2022 "Intuitive platform, easy to produce insights & fantastic support!" 4.5/5 What do you like best about Kapiche? The kapiche platform really helps with analysing data more efficiently and insightfully. Dashboard visuals, (specifically the impact to NPS and quadrant) and the storyboard feature are great and allow me to analyse data and produce quality insights quickly and easily. The program is fairly simple to use once you get the hang of it and the onboarding and ongoing support is fantastic! Review collected by and hosted on G2.com. What do you dislike about Kapiche? Would be really helpful if we could have customisable dashboards and the ability to compare based of different filter sets (date ranges, customer type etc). Review collected by and hosted on G2.com. What problems is Kapiche solving and how is that benefiting you? I am able to obtain insights more efficiently. Also helps with getting to the next level down with what our customers are saying so I am able to better understand the painpoints and report on these. Review collected by and hosted on G2.com. Show More 11/23/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller GS Gordon S. Director of Community Mid-Market (51-1000 emp.) 2/27/2022 "Valuable tool for both text analytics and to simply querying" 4.5/5 What do you like best about Kapiche? There are actually two features of Kapiche that I like best: 1. The "storyboard" tool for discovering associated concepts. 2. Their wonderfully simple query tool which makes it extremely simple to create complicated queries. Review collected by and hosted on G2.com. What do you dislike about Kapiche? Their graphing tools in general are not great. They need the ability to change the scale of axes to make differences more apparent. In general, we tend to download the data and built graphs via Google Sheets versus using their graphical charting tools. Review collected by and hosted on G2.com. Recommendations to others considering Kapiche: Great tool for text analytics and to simplify querying to make it easy to discover demographic trends. Review collected by and hosted on G2.com. What problems is Kapiche solving and how is that benefiting you? Kapiche has been tremendously helpful in helping us better understand the responses to our NPS survey. They have helped us better detect trends from the free text responses to the survey, as well as discover and track differences in responses based on both user demographics and segments unique to our product (e.g. neighborhood cluster size). Review collected by and hosted on G2.com. Show More 8/27/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Pete N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pete N.") PN Pete N. Consumer Insights Manager Enterprise (\> 1000 emp.) 6/2/2022 "Amazing Kapiche Team" 5/5 What do you like best about Kapiche? Working with the Kapiche team to develop deep text analytics for our company has been nothing short of amazing. Technical support, set up and constant evolution of the product has enabled our company to advance beyond what was capable before Kapiche. Review collected by and hosted on G2.com. What do you dislike about Kapiche? The Kapiche team have been super helpful at every moment of the process, and have gone beyond the call of duty despite being in a different state to us. Review collected by and hosted on G2.com. What problems is Kapiche solving and how is that benefiting you? Our business relies on text analytics from product and service reports to better understand our customers. Kapiche have provided a tool that will help us unpack our customer's needs while also providing sentiment support to the analysis. It has been a game-changer within the business. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Market Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Market Research") UM Verified User in Market Research Mid-Market (51-1000 emp.) 12/19/2022 "Improved insight and understanding of customer feedback" 4/5 What do you like best about Kapiche? Kapiche has helped us have a better and deeper understanding of our customer feedback. It has made it faster to review large quantities of open-text feedback. Review collected by and hosted on G2.com. What do you dislike about Kapiche? It takes a bit of time to learn and get up to speed with. Review collected by and hosted on G2.com. What problems is Kapiche solving and how is that benefiting you? Helping quantify and understand large sets of open text feedback. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Mid-Market (51-1000 emp.) 5/31/2022 "Kapiche is the BEST Text Analytics Solution on the Market" 5/5 What do you like best about Kapiche? Kapiche is extremely easy to use. You simply upload your data and it goes to work for you. Kapiche is able to develop themes and you can easily assign rules to your groupings right away. Then you get a dashboard where you can filter easily. Far superior to any other Text AI platforms - I have used most of them and they all fall way short of Kapiche. You also get amazing service. Review collected by and hosted on G2.com. What do you dislike about Kapiche? It would be nice to have more flexibility on the output. Review collected by and hosted on G2.com. What problems is Kapiche solving and how is that benefiting you? Identifying the drivers of our CX. Presenting information to executives in an easily digestible format. Saving hours upon hours of time. Review collected by and hosted on G2.com. 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