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 ![kapa.ai](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_67943bed704ce364f4db16f63b703477/kapa-ai.png "kapa.ai")
 
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# kapa.ai Discussions

kapa.ai is an AI support agent for software and hardware teams. It answers customer questions from your docs, manuals, datasheets and past support tickets, with citations, and hands off to your team in Zendesk or Salesforce when it isn't sure, so fewer questions become tickets. Where it answers: your website and help center, your support form before a ticket is filed, inside Zendesk, in Slack and Discord, and in coding agents like Claude Code and Cursor through a hosted MCP server. What it reads: 20+ sources, including documentation sites, PDF manuals, Zendesk and Salesforce tickets, Confluence, Notion, Jira, Google Drive, SharePoint and GitHub, kept in sync automatically. What you see: self-serve rate, top questions, and coverage gaps that show where your docs are missing answers. Set it up and manage it from the dashboard or from any AI agent, such as Claude or Cursor, through the Kapa MCP server. Trusted by 200+ technical companies including OpenAI, Logitech, Nordic Semiconductor, Silicon Labs, Grafana and monday.com. SOC 2 Type II and GDPR, with PII masking, SSO and EU hosting on Enterprise.

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