Daria C.
DC
Daria C.
Small-Business (50 or fewer emp.)
"Multifunctioning and User Friendly"
5/5
What do you like best about Kangarootime?

I love that Kangarootime provides so much support for families and childcare centers to stay connected. There is an integrated door option for security via bluetooth along with a function to send messages, texts, and photos! Review collected by and hosted on G2.com.

What do you dislike about Kangarootime?

I would like an option for video to be sent to families. I believe Kangarootime is currently working on that feature! My staff and I are excited about that! Review collected by and hosted on G2.com.

NZ
Neydary Z.
P
Mid-Market (51-1000 emp.)
"An all in one system for Childcare Centers"
3/5
What do you like best about Kangarootime?

That we have all the different systems combined in one. Very easy to use. Customer Service is now slow and does not follow through. They are willing to listen to improvement to the system based on feedback but do not follow through with upgrades as promised. Review collected by and hosted on G2.com.

What do you dislike about Kangarootime?

I would like to see more reporting options, specially when it comes to financials of the company and food program.

I have been waiting for this for over 3 years and not upgrades have been made Review collected by and hosted on G2.com.

Response from Marissa Schneggenburger of Kangarootime

Hi Neydary, Thank you so much for writing a review about Kangarootime! We're so happy to hear about your experience with our payment, check-in, rooming, and parent communication features. We're also happy to hear that our customer service team has been helpful. We've passed your feedback onto our team and if you have any further feedback please don't hesitate to reach out!

Jennifer S.
JS
Jennifer S.
Mid-Market (51-1000 emp.)
"Incredible All in One Platform, WE LOVE IT!!!"
5/5
What do you like best about Kangarootime?

This is such a time saver for us. The all in one platform helps us keep our business on track and also make it fun and exciting for the parents. The BIGGEST piece is also the people!! The people who own and operate Kangarootime are the absolute best. They are always available and they always open to adding features you need and making that happen in rapid timing. Also, the security of private information is fantastic and uses the most secure platform. Review collected by and hosted on G2.com.

What do you dislike about Kangarootime?

We truly do not have any complaints. The reasons above are a perfect representation of how great the program is. The things we have disliked in the past have been resolved or features have been added so we cannot write about ay dislikes. Review collected by and hosted on G2.com.

Response from Marissa Schneggenburger of Kangarootime

Hi Jennifer - thanks so much for taking the time to write a review for Kangarootime! We're so glad to hear about the time and money Kangarootime saves you and your center. We're also so appreciative of the continued support from Magic Memories! If you have any additional feedback, our team is always here to help. Thanks again!

Sarah T.
ST
Sarah T.
Mid-Market (51-1000 emp.)
"Love Kangarootime!!"
5/5
What do you like best about Kangarootime?

Kangarootime is super user friendly for both our staff and parents! It is easy for them to both learn and use. It does everything we need it to as program, plus more! I'm both a staff member and a parent that uses Kangarootime, and I have always been thrilled with the program. The staff at Kangarootime are also incredibly responsive to any issues, questions, and ideas that we have. It is a very efficient program that is organized well. I would highly recommend it! Review collected by and hosted on G2.com.

What do you dislike about Kangarootime?

Nothing! Anytime we have a concern they immediately address it and work to fix or remedy the situation. Review collected by and hosted on G2.com.

Response from Genevieve Carbone of Kangarootime

Hi Sarah - Thank you so much for taking the time to write a review about Kangarootime. We are always thrilled to hear from those who use KT both as an admin and a parent! We're so happy to hear that it's helped streamline your processes at your center and that our team has been so helpful. If you ever have any feedback in the future, you know our team is here for it!

Jennifer J.
JJ
Jennifer J.
Small-Business (50 or fewer emp.)
"A platform that meets every expectation"
5/5
What do you like best about Kangarootime?

I have loved Kangarootime from day one. How can we pick what we like best when there are so many amazing benefits. The parent portability, ease of communication, signing children in and out, and billing for tuition are our favorites. We also love the rooming feature because our facility is unique in that we provide therapy services onsite. As a result of the rooming feature, therapists can pull kids out of their classrooms and "room them" to the therapy room, which helps keep track of location of all children. Review collected by and hosted on G2.com.

What do you dislike about Kangarootime?

The only problem we have had in the past year is that some parents complain of not receiving their messages. However, customer service is great about trying to resolve problems quickly. Review collected by and hosted on G2.com.

Response from Marissa Schneggenburger of Kangarootime

Hi Jennifer! Thanks so much for taking the time to write a review about Kangarootime! We are so glad to hear about your positive experience using our parent engagement, check-in, billing, and rooming features. We have passed your feedback along to our customer service team. If you have any feedback in the future please don't hesitate to reach out. Thanks again!

MM
Meghan M.
Small-Business (50 or fewer emp.)
"Kangaroo Time has been amazing."
5/5
What do you like best about Kangarootime?

What I like best is the rooming. You can see which children are in the building each day and you can see the room/ rooms they are in throughout the day. Review collected by and hosted on G2.com.

What do you dislike about Kangarootime?

As an administrator I can't clock in at different sites unless I make an account for each site. I wish my one account would allow me to clock in at all sites. Review collected by and hosted on G2.com.

Response from Marissa Schneggenburger of Kangarootime

Hi Meghan - thanks for taking the time to write a review for Kangarootime! We're so glad to hear you have had a positive experience with our rooming module and billing features. We've passed your feedback onto our team. If you have any additional feedback in the future, don't hesitate to reach out. Thanks again!

LP
Leonardo P.
Small-Business (50 or fewer emp.)
"Kangarootime - Excellent customer service"
5/5
What do you like best about Kangarootime?

Kangarootime has a fantastic customer service, always on top of issues and follow up everytime Review collected by and hosted on G2.com.

What do you dislike about Kangarootime?

Nothing so far, they have been communicative and have responded to every issue and question I have had Review collected by and hosted on G2.com.

Response from Marissa Schneggenburger of Kangarootime

Hi Leonardo, thank you so much for taking the time to write a review about Kangarootime! We're so happy to hear that you've had a positive experience with our customer service team and have enjoyed our tuition management feature. If you have any further feedback, please don't hesitate to reach out. Thanks again!

Verified User in Education Management
AE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"We love Kangarootime"
4.5/5
What do you like best about Kangarootime?

We really like that fact that it is an all inclusive platform. We can communicate with families, send out digital daily sheets that include pictures and have parents set up the payment methods to make billing a breeze! Review collected by and hosted on G2.com.

What do you dislike about Kangarootime?

We notice that, at certain times in the afternoon, it seems to run pretty slow and it takes a long time for the pages to load. Review collected by and hosted on G2.com.

Response from Marissa Schneggenburger of Kangarootime

Thank you for taking the time to review Kangarootime! We're so excited to hear that Kangarootime has helped save you time by eliminating the need for two different programs. We're also glad to hear that our parent engagement and billing tools have added value to your center. We've passed your feedback onto our team. If you have any feedback in the future, please don't hesitate to reach out!

Lailanie C.
LC
Lailanie C.
Executive Director
Small-Business (50 or fewer emp.)
"Great Service, Wonderful Customer Support"
5/5
What do you like best about Kangarootime?

As a director, I like that I can access it from anywhere I am. I can see which children are at school today, time stamps on attendance, the messaging now includes SMS texts, internal notes for ease, and so much more! Review collected by and hosted on G2.com.

What do you dislike about Kangarootime?

In the beginning, guardians could not pick up other families children. Review collected by and hosted on G2.com.

Response from Genevieve Carbone of Kangarootime

Hi Lailanie - Thank you so much for taking the time to write a review about Kangarootime. We are thrilled to hear that our attendance, contactless check-in/out and parent communication tools have been helpful to you! I'll have a team member reach out to you about the guardians and pick up authorizations—I want to make sure that is working properly for you. If you have any feedback in the future, do not hesitate to reach out to us.

BW
Brenda W.
Small-Business (50 or fewer emp.)
"Helped tremendously with billing"
5/5
What do you like best about Kangarootime?

How easy creating invoices for tuition is! Review collected by and hosted on G2.com.

What do you dislike about Kangarootime?

The only downside is our WiFi in the building hasn’t been strong enough for all the features. Review collected by and hosted on G2.com.

Response from Genevieve Carbone of Kangarootime

Hi Brenda - Thank you so much for taking the time to write a review for Kangarootime. We're so happy to hear that our billing has helped your center! Thank you for raising the point about internet connection—there are a few things you can do to increase your internet speed and ensure that our software runs well. I will have a team member reach out to troubleshoot with you. Thanks again for taking the time and in the future, do not hesitate to reach out with any feedback for us!