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Nikki T.

Manager

Small-Business (50 or fewer emp.)

4/25/2021

"Such a helpful support team!"

4.5/5

What do you like best about Kangaroo Rewards?

They have such a responsive support team. Whenever I have questions, they're so quick to help. The user interface is relatively easy to use and understand. Sending marketing e-mails is easy with their platform, and keeping track of points is simple. I asked them to add a feature to the points backend, and they were so quick to add it! Throughout the pandemic, they were so quick to help, and I always know that when I need any help, they'll be there to assist. Very reliable. Review collected by and hosted on G2.com.

What do you dislike about Kangaroo Rewards?

I wish there were more customizations regarding automated campaigns, but overall the customizations are pretty good. Review collected by and hosted on G2.com.

Recommendations to others considering Kangaroo Rewards:

Very helpful platform, easy to use! I would recommend this to anyone looking to implement loyalty rewards for their business. Review collected by and hosted on G2.com.

What problems is Kangaroo Rewards solving and how is that benefiting you?

Kangaroo Rewards helps us reward our loyal customers in accessible ways that provide immediate satisfaction and keep customers coming back. They have helped us a lot, and we appreciate their hard work. Review collected by and hosted on G2.com.

Response from Fady Rizk of Kangaroo Rewards

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Hello Nikki,

Thank you for taking the time to review Kangaroo Rewards. We're delighted that our loyalty marketing platform is working so well for your business and that our support team has made such a positive impression! Thank you for choosing Kangaroo and we're happy to contribute to your brand's success!

Best,

Valerie

Team Kangaroo

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Lisa B.

Owner

Small-Business (50 or fewer emp.)

4/29/2021

"Very Cumbersome and Limited in Capabilities"

0.5/5

What do you like best about Kangaroo Rewards?

I like that Kangaroo integrates with my POS system, Lightspeed and doesn't require customers to download the app. Review collected by and hosted on G2.com.

What do you dislike about Kangaroo Rewards?

The administration panel is very cumbersome, the editor is complicated to use and format, and it has a lot of bugs. Review collected by and hosted on G2.com.

Recommendations to others considering Kangaroo Rewards:

Take the time to look at the back-end administration panel as well as the content editor if you expect to use the system to send out any messages to customers. Review collected by and hosted on G2.com.

What problems is Kangaroo Rewards solving and how is that benefiting you?

We are enticing people to give us their email addresses so that we can more easily market to them and drive more sales. I do like that you can structure a point system of rewards to best suit your business. Some customers are motivated to make more purchases if it means that they will receive bigger rewards in the future. Review collected by and hosted on G2.com.

Response from Fady Rizk of Kangaroo Rewards

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Hello Lisa,

Thank you for taking the time to review Kangaroo Rewards. We're pleased that the integration between Kangaroo and Lightspeed is seamless and adds value to your business dynamic. As the Kangaroo platform and feature set is quite large, we understand that it can seem complicated at first. To meet this issue, we have a 1-on-1, onboarding session to help familiarize our customers with campaign creations and rules set-up. As our system continues to evolve, we are constantly updating features and functionality to provide the best possible user experience. We have built email marketing integrations with Mailchimp, Klaviyo, and Constant Contact for more marketing capabilities. A member of our success team will be in touch shortly to better understand your pain points and possibly provide a system refresher to help you maximize your rewards program. Thank you for choosing Kangaroo Rewards to power your loyalty rewards program.

Best,

Valerie

Kangaroo Rewards

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Verified User in Restaurants

Small-Business (50 or fewer emp.)

4/22/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"We spend a lot of time looking for this...."

5/5

What do you like best about Kangaroo Rewards?

Kangaroo rewards has made it easy to get customers to sign up as we can add them straight from the POS. This has streamlined the process for us and allowed the customers easier tracking of their points. We can now communicate with the customer easier via automatic emails and text messages. Being able to sync into our POS makes redemption easier to set up. Review collected by and hosted on G2.com.

What do you dislike about Kangaroo Rewards?

One of the biggest downsides to the software is the need for the customer to accept receiving emails and text. A lot of them don't this, simply because they don't want to have another account they need to create and would like us to manage the account, which means we need to manually turn on these notifications for each user. This is not necessarily a problem with the software, but it is a big downside. Review collected by and hosted on G2.com.

Recommendations to others considering Kangaroo Rewards:

Please remember there is a lot of time involved with getting this set up. So put time aside for this. Review collected by and hosted on G2.com.

What problems is Kangaroo Rewards solving and how is that benefiting you?

Tracking re4wards points for customer was a nightmare and membership cards didn't cut it fairly for all customers. Being able to use a point system for every dollar spent allows the customer a better return for their buck. Review collected by and hosted on G2.com.

Response from Fady Rizk of Kangaroo Rewards

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Thank you for the 5 Star review! We're thrilled that our loyalty rewards platform is working well for your business. We understand that it can be a drawback when customers opt-out of marketing communications, which their legal right. Please feel free to contact our support team to get some tips on how to re-engage your members to resubscribe to your marketing feed. Thank you for your business and have a wonderful day!

Best,

Valerie

Kangaroo Rewards

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Chad Z.

Director Of Business Development

Mid-Market (51-1000 emp.)

4/28/2021

"Kangaroo Rewards was a great fit for Detail Garage retail stores"

5/5

What do you like best about Kangaroo Rewards?

Kangaroo Rewards seamlessly integrates with our Lightspeed Retail POS system and has the most robust tools to communicate with our retail clients. It was a no brainer for us to go with this and our top performing stores are using the platform to text their clients, create exciting rewards programs that enhance loyalty and customer satisfaction. Review collected by and hosted on G2.com.

What do you dislike about Kangaroo Rewards?

Unused text messages should not expire... Review collected by and hosted on G2.com.

Recommendations to others considering Kangaroo Rewards:

As a stand alone useage or integrated with Lightspeed - Kangaroo Rewards is a great option Review collected by and hosted on G2.com.

What problems is Kangaroo Rewards solving and how is that benefiting you?

It helps create a program that encourages clients to be loyal to the store, as the products we sell are available at other retailers - but if they continue to shop local they can earn rewards that save them money! Review collected by and hosted on G2.com.

Response from Fady Rizk of Kangaroo Rewards

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Hi Chad,

Thank you for the wonderful review. We're thrilled that Kangaroo rewards program has enabled Detail Garage to differentiate itself and add value to the shopping experience. We appreciate your feedback and we will look into your comment regarding the SMS text roll-over credits. We are always looking into ways to grow and improve upon our product offering. Thank you for your business and we look forward to many more years of powering your loyalty rewards program.

Best,

Valerie

Kangaroo Rewards

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Everyline D.

Owner

Small-Business (50 or fewer emp.)

4/25/2021

"10x better than stamp cards"

5/5

What do you like best about Kangaroo Rewards?

Easy to use system, unlimited terminals, we love the text advertising system Review collected by and hosted on G2.com.

What do you dislike about Kangaroo Rewards?

We had some text message issues in the past, but it was resolved within the day. There's a limit to the amount of text we can send. Review collected by and hosted on G2.com.

AH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

4/30/2021

"Great Platform, Many Kinks to Work Out"

3.5/5

What do you like best about Kangaroo Rewards?

- easy to use platform

- beautiful looking

- good system for clients

- reps are helpful and fast to respond

- clients love it

- enhances our brand image Review collected by and hosted on G2.com.

What do you dislike about Kangaroo Rewards?

- many kinks to still work out at this time

*calendar function

*regular freezes

*keypad is in dollars, not points

*some buttons are not intuitive to touch for clients - making it a bit confusing for them

- dislike rewards display area (clients can't click on them to get the full understanding of the reward) we have to provide separate sheet for better understanding Review collected by and hosted on G2.com.

Response from Fady Rizk of Kangaroo Rewards

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Thank you for taking the time to review Kangaroo Rewards. We appreciate your business and we're pleased that the program is working well for your business. Your feedback is valuable to us and we are working to improve the issues that were mentioned. Thanks again and have a wonderful day!

Best, Valerie

Team Kangaroo

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Alison R.

Gallery Director

Small-Business (50 or fewer emp.)

4/29/2021

"Our customers love our Kangaroo Rewards program"

5/5

What do you like best about Kangaroo Rewards?

It is easy to collect points and redeem them Review collected by and hosted on G2.com.

What do you dislike about Kangaroo Rewards?

Not everyone has a cell phone, email is cumbersome Review collected by and hosted on G2.com.

Response from Fady Rizk of Kangaroo Rewards

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Hello Alison,

Thank you for taking the time to review Kangaroo. We're happy to hear that Kangaroo is working well for your business and that you're able to thank your customers for their loyalty! We appreciate your business.

Best,

Valerie | Team Kangaroo

AR

Verified User in Retail

Small-Business (50 or fewer emp.)

4/29/2021

"Easy to use with a lot of features for a good price"

4/5

What do you like best about Kangaroo Rewards?

Customers really enjoy getting points and rewards without having to worry about carrying a card, easy to use on our end Review collected by and hosted on G2.com.

What do you dislike about Kangaroo Rewards?

Could be a little cheaper going forward as different places likd pos companies are integrating similar things into an already used product for less Review collected by and hosted on G2.com.

Recommendations to others considering Kangaroo Rewards:

Make sure you take advantage of the marketing campaigns, it really helps bring customers in Review collected by and hosted on G2.com.

What problems is Kangaroo Rewards solving and how is that benefiting you?

Easy way to market to my established customers and rewards are a good way to retain those customers Review collected by and hosted on G2.com.

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Christian O.

Manager of Retail Operations

Mid-Market (51-1000 emp.)

4/28/2021

"Easy to use and has lots of useful data inside the platform"

5/5

What do you like best about Kangaroo Rewards?

Ease of use and the great service from our customer rep Review collected by and hosted on G2.com.

What do you dislike about Kangaroo Rewards?

Does not have the ability to have roll up reports and the ability to export data Review collected by and hosted on G2.com.

AR

Verified User in Retail

Small-Business (50 or fewer emp.)

4/22/2021

"Kangaroo Rewards"

5/5

What do you like best about Kangaroo Rewards?

The fact that my customer doesn't have to carry a loyalty card with them and they love that, it point system is another feature my customer seems to love Review collected by and hosted on G2.com.

What do you dislike about Kangaroo Rewards?

There should be a point assignment depending on the type of customers; for example, we should be able to select if you can give or not point to a customer depending of its type Review collected by and hosted on G2.com.

Response from Fady Rizk of Kangaroo Rewards

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Thank you for the 5 Star review! We're thrilled that Kangaroo's loyalty rewards program is working well for your business. We appreciate you taking the time to let others know about the value and functionality of our loyalty program. Have a wonderful day!

Best,

Valerie

Team Kangaroo