TN
Tala N.
Marketing Manager
Mid-Market (51-1000 emp.)
"The best software I’ve used, with outstanding customer support"
5/5
What do you like best about Kangaroo Rewards?

Their customer support is exceptional and provides an outstanding experience. Review collected by and hosted on G2.com.

What do you dislike about Kangaroo Rewards?

Everything is great so far nothing I disliked Review collected by and hosted on G2.com.

WS
Wadih S.
Manager
Small-Business (50 or fewer emp.)
"I’ve never seen customer support this good, and the software is outstanding"
5/5
What do you like best about Kangaroo Rewards?

Their customer support team is excellent, and the software is very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Kangaroo Rewards?

Nothing ; everything is great so far.... Review collected by and hosted on G2.com.

Support T.
ST
Support T.
Small-Business (50 or fewer emp.)
"Simple Setup with Stellar Support, but UI Needs Improvement"
5/5
What do you like best about Kangaroo Rewards?

I appreciate that Kangaroo Rewards is a Canadian-based company, which was a significant factor in choosing them over others. The ease of setup and integration with our existing website and online shop was remarkable. I find the system simple to understand and easy to learn, making it very useful for our company. The customer support was also very effective in assisting us. Review collected by and hosted on G2.com.

What do you dislike about Kangaroo Rewards?

I find setting up the email templates for customer referrals difficult, as I struggled to navigate and understand the process. If there was a way to integrate the Kangaroo Rewards system into our POS it would be great. Right now we require customers to enter their phone numbers and staff to manually input purchase amounts via an iPad, which feels inefficient. Review collected by and hosted on G2.com.

Nicolas s.
NS
Nicolas s.
Managing Director
Small-Business (50 or fewer emp.)
"Outstanding Support That Truly Delivers"
5/5
What do you like best about Kangaroo Rewards?

The SupportThe customer support is hands down the best part. I’ve had an amazing experience working with Theresa—she is incredibly helpful and responsive. She made the entire process smooth and easy to understand. It’s rare to find that level of personal support these days! Review collected by and hosted on G2.com.

What do you dislike about Kangaroo Rewards?

Nothing so far! I’ve had a great experience and haven’t run into any issues. Review collected by and hosted on G2.com.

Wissam S.
WS
Wissam S.
"Integrated Loyalty and Marketing with Stellar Support"
5/5
What do you like best about Kangaroo Rewards?

I love how Kangaroo Rewards puts loyalty rewards and email marketing in one place. Their customer support is super friendly, responsive, and always available to help. The integration of loyalty rewards and email marketing keeps customer engagement simple and measurable. I also found the initial setup pretty easy. Review collected by and hosted on G2.com.

What do you dislike about Kangaroo Rewards?

I think it would be great if Kangaroo Rewards could add built-in WhatsApp messaging so we can send campaigns to customers through WhatsApp. Review collected by and hosted on G2.com.

FF
Finnley F.
"Elevated Loyalty Program with Stellar Support"
5/5
What do you like best about Kangaroo Rewards?

Kangaroo Rewards is the preferred loyalty program for our buy-group because it has made our stores have a stronger loyalty system and helps reduce ad-hoc discounts. Their amazing team (Mario & Elias) are very helpful, answer very quickly, and are proactive on issues. Review collected by and hosted on G2.com.

What do you dislike about Kangaroo Rewards?

N/A Review collected by and hosted on G2.com.

CS
charlotte s.
operations assistant
Mid-Market (51-1000 emp.)
"Easy Setup and Smooth System Integration"
4.5/5
What do you like best about Kangaroo Rewards?

Setup was easy, and the integration with our system was straightforward. The overall process is easy to follow, and the interface is simple and clear. My account specialist answered any questions I had. Review collected by and hosted on G2.com.

What do you dislike about Kangaroo Rewards?

Setting up email templates isn’t straightforward, and it would be helpful to include more granular data in the dashboards, as I currently need to export to Excel. Review collected by and hosted on G2.com.

JE
Joey E.
Senior marketing officer
Mid-Market (51-1000 emp.)
"Best-in-Class Customer Service and an Always-Innovating Platform"
5/5
What do you like best about Kangaroo Rewards?

They have the best customer service always available for any kind of support Review collected by and hosted on G2.com.

What do you dislike about Kangaroo Rewards?

Nothing. The platform is great and always innovating Review collected by and hosted on G2.com.

Bassam H.
BH
Bassam H.
owner
Small-Business (50 or fewer emp.)
"Very Professional—Helped Me Improve My Work"
5/5
What do you like best about Kangaroo Rewards?

Very professional helps me improve my work Review collected by and hosted on G2.com.

What do you dislike about Kangaroo Rewards?

I DISLIKE NOTHING ABOUT KANGAROO REWARDS Review collected by and hosted on G2.com.

Adriana M.
AM
Adriana M.
Marketing Manager
Small-Business (50 or fewer emp.)
"Oh My Gelato 2026"
5/5
What do you like best about Kangaroo Rewards?

Data gathering, retention for our customers Review collected by and hosted on G2.com.

What do you dislike about Kangaroo Rewards?

Nothing, all is good so far, will be testing. Review collected by and hosted on G2.com.