After transitioning from Fleetsmith, which unfortunately stalled in innovation after being acquired by Apple, we were on the hunt for a robust and forward-thinking MDM solution—and that’s when we found Kandji. From day one, the ease of implementation stood out; their onboarding team handheld us through every step, meticulously guiding us from testing to full production. Kandji's intuitive Auto Apps and drag-and-drop functionality have made device management and deployments a breeze. The seamless password integration for SSO not only enhances security but also simplifies workflows. Its ease of use for customizing and deploying apps and scripts has been a game-changer, giving our team the flexibility and control we needed. Beyond that, Kandji is a constantly evolving platform—regularly expanding its Auto Apps catalog, rolling out innovative features, and quickly implementing fixes to stay ahead of macOS changes. It has become an indispensable tool for our day-to-day Mac management. And to top it all off, their world-class support team consistently goes above and beyond, ensuring we feel supported every step of the way. Review collected by and hosted on G2.com.
There are nothing I don't like about Kandji Review collected by and hosted on G2.com.
518 out of 519 Total Reviews for Kandji
Overall Review Sentiment for Kandji
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I want to say my favorite thing about Kandji is the simplicity and easy to navigate interface, but truthfully it is the great support techs and engineers that Kandji has. Though MDM can get frustrating due to limitations and minor nuiances that occur every now and then, but the support team and Kandji does a very good job at being informative and providing various forums to help your use case. Not only is the support team great to work work, but our company assigned CSM, Kaylee, has been amazing to work with as she has provided assistance for whatever my MDM needs required. Such as training from the bottom up, teaching best practices, collaborating with support engineers to get me the best possible answers, etc.
Another thing I love about Kandji is how easy the MDM profile gets integrated into devices purchased through Verizon. Once I receive and boot up the device, Kandji is already there ready to go. Only thing I need to check is if the device is using the correct blueprint or not, and if it is not, it is a quick and easy fix. Review collected by and hosted on G2.com.
There aren't necesarilly any cons to Kandji, at least none that I have found, but just like every other MDM, they aren't perfect, but that is typically due to the device's manufacturer limitations.
Only other dislike is probably the learning curve. If you are like me and come into MDM softwares with little to no knowledge about mobile devices or platforms that help manage it, then you will most likely struggle like I did. If you already have that experience, using Kandji will be a breeze. Review collected by and hosted on G2.com.
I've been a Kandji user for over few years now, and I must say, I'm genuinely impressed with its features and ease of use. We made the switch from JumpCloud, and Kandji has proven to be a far superior choice for our needs. The platform's intuitive design made policy implementation a breeze and ensured it was tailored to our organization's requirements. Review collected by and hosted on G2.com.
Having the ability to execute terminal commands remotely on specific devices directly from the device section would enhance the platform. This would streamline device management and troubleshooting without the need for additional steps or equipment. Review collected by and hosted on G2.com.
Kandji has been very easy to adapt and configure to meet our institutional needs. We went from a zero MDM enviornment to this with very useful implementation meetings from the Kandji team. We have been set for 2+ years now, and it has proven to be a low touch product in that we almost set it and forget it for periods of time. Customer support via chat has been wonderful as well. Most every question or issue we have had was able to be resolved within minutes as opposted to having to go down the ticketing path. Review collected by and hosted on G2.com.
We have not found a great configuration setup as of now to manage our Mac computer labs with multi user devices. Kandji does not have anything right out of the box to help us configure that. Still a work in progress on our end, and not sure if any competators offer this or not to be honest. I am also not looking forward to moving all of my traditional "blueprints" to the new model they have. Review collected by and hosted on G2.com.
The ease of pushing updates and keeping every Mac in our organization on the same baseline image. We can better control security, how long it takes to setup a new Mac, and provide much better service to our Mac users. The customer support and our account team have been great and respond quickly. They go above and beyond for helping us fix issues. Review collected by and hosted on G2.com.
It could use more included apps out of the box. Have to custom script most apps, but it's not a difficult process. That's really about the only complaint we've had. Review collected by and hosted on G2.com.
Kandji is easy to use. The Self service feature is excellent and easy to manage. Deploying Kandji was easy during the trial period and I was able to replicate the most important parts of our JAMF instance in 4 days. The management of configuration profiles, scripts, and profile deployment is simple and efficient. The solution engineering team was a great support with the integration of certain scripts meeting specific needs. Compared to JAMF, Kandji allows for significantly more productivity with fewer administrators. We managed to migrate 1200 devices in 1 month with the migration agent. I use Kandji every day and with the integration to Okta, our inventory remains well organized and assigned to users. The technical support is efficient and quick if there is anything that blocks. Review collected by and hosted on G2.com.
Being able to assign smart lists to library objects such as scripts, configurations, or applications. Review collected by and hosted on G2.com.
After migrating to Kandji from another reputable macOS MDM provider three years ago, we’re glad we made the switch. The implementation process was seamless. Kandji allows us to handle most of our device management policies seamlessly, ensuring compliance with CJIS, FedRAMP, and NIST standards. One of the standout features is its auto-app management capabilities—we no longer need to spend significant time uploading packages to keep apps updated. We have directory integrations with Entra ID which is a plus. Additionally, Kandji’s customer service has been exceptional. Every agent we've worked with has been highly knowledgeable, proactive, and quick to respond, making our experience consistently positive. Review collected by and hosted on G2.com.
The main issue I've experienced with Kandji is related to OS updates. We've encountered numerous instances where Kandji notifies users that an OS update is available, but the update fails to install, leaving the user stuck in a loop. This problem has occurred repeatedly. Review collected by and hosted on G2.com.
The setup process (ease of implimentation) is very easy to understand and perform, each step has links to documentation that's easy to follow and setup. The UI is well thought out and easy to master in no time. Customer support used to be amazing, however with AI its been very frustrating to get help.
Ease of integrations: Integrations are easy to perform and well thought out, following suit from the implementation.
Day-to-day operation is very hands-off and "somewhat frequent improvements made"
Kandji is made by Apple admins and you can tell! Review collected by and hosted on G2.com.
Introduction of AI on Chat, rather than having a knowledge base that can be queried via AI and chat, they are forcing users to interact with AI prior to connecting the admin with an agent! Makes it a frustrating experience for experienced admins who need help urgently, MDM being a very critical part of IT, its imperative to get fast, expedient help with urgency!.
Dynamic grouping like Jamf would be amazing to see! This has become better with assignment rules, but it could still be made better!
Pricing structure and inability to predict price increases and budget! This is my biggest gripe, one that Kandji has is unwilling to address and many choose Jamf for. Review collected by and hosted on G2.com.
I've used Jamf for 2 years then we moved to Kandji which we've had for 2+ years now. It's very easy to configure using their blueprint model. We use it exclusively for our company's MacBooks. I really like being able to force endpoints to update MacOS on a schedule. I like their library of prebuilt apps and being able to run custom scripts. I like the "flush" feature to re-run something. Setup was really easy, took less than an hour. Support is fast via email and I like that they are in-house. Review collected by and hosted on G2.com.
Very few things i dislike and most are minor was so glad to move off jamf. I wish the device list showed who is logged into MacOS without digging. It seems to be missing from reporting unless I am just missing something. I also wish there was a way to exlude devices on a library item level no matter what blueprint is assigned. Review collected by and hosted on G2.com.
We have been using Kandji for a few years and we are so far very happy with it.
It works reliably on all of our endpoints and on the rare ocasions there have been issues, a reboot always fixed the problem.
What we like the most is how Kandji is easy to setup and maintain. Compared to other MDM solutions, it is quite simple to create a "blueprint" and add libraries to it. I remember setting up back in the day everything (ADE steps, libraries, basic software, update settings, etc) on just one or two days.
This saved us a lot of very much needed time and effort that we could spend on other things.
Customer support has also been great, with dedicated people who gave us solutions going above and beyond (even to the point of creating a custom script for us!), not some outsourced or automated support.
As perks, the API is great and allowed us to connect to our security platform. Review collected by and hosted on G2.com.
Do not expect management and logging tools, like screen sharing or terminal, as you would from an RMM or other MDM solutions than promote those.
Blueprints make things super easy but also kinda annoying to push 1 app or config to a single computer. Review collected by and hosted on G2.com.
Kandji offers administrators quick access to provision, manage, and update devices.
It supports a large amount of auto-apps, as well as custom packages, scripts, and policies.
It keeps CIS standards in the forefront.
It is intuitive and easy to use.
Quick migration for implementation.
Strong customer support.
I use it every day.
We were integrated in less than one business day. Review collected by and hosted on G2.com.
Lack of patch management on non-auto apps.
SSO integration is present but lacking.
Limited control on Scheduling OS and Application updates - as an admin we would like to see more granular control / segmentation.
Lack of native Configuration Profile management - you have to create, sign, and manage them. Review collected by and hosted on G2.com.
