---
title: Kaleyra Reviews
meta_title: 'Kaleyra Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 14 reviews by the users' company size, role or industry to
  find out how Kaleyra works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 14
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Development
  url: https://www.g2.com/categories/development
---


# Kaleyra Reviews
**Vendor:** Kaleyra  
**Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 14
## About Kaleyra
Kaleyra is a global cloud communications platform that offers multi-channel integrated services to financial institutions and enterprises.



## Kaleyra Pros & Cons
**What users like:**

- Users value the **instant response** from Kaleyra's customer support team, enhancing their overall experience and satisfaction. (1 reviews)

**What users dislike:**

- Users are frustrated with the **missing latest WA features** and report issues with the slow execution speed. (1 reviews)
- Users report **slow performance** with Kaleyra, leading to frustration and missing some latest WhatsApp features. (1 reviews)

## Kaleyra Reviews
  ### 1. Good price, not-so-good delivery effectiveness

**Rating:** 2.0/5.0 stars

**Reviewed by:** Srawan K. | Chief Operations Officer, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 15, 2021

**What do you like best about Kaleyra?**

Used it in early phases when the number of users was less. The decision was based on pricing primarily - relatively cheap compared to prominent brand-name alternatives. Also, the Account Management team was proactive (we had a dedicated Manager) when it came to assisting in delivery issues, and payments,

**What do you dislike about Kaleyra?**

When the number of SMSes runs into thousands/day, the delivery effectiveness became a big concern. Though deliveries didn't happen, the dashboard showed that the delivery occurred. We tried working with Account Managers in having issues rectified but didn't yield improvements.

**What problems is Kaleyra solving and how is that benefiting you?**

We used it to send Transactional SMSes.


## Kaleyra Discussions
  - [What is Kaleyra used for?](https://www.g2.com/discussions/what-is-kaleyra-used-for)

- [View Kaleyra pricing details and edition comparison](https://www.g2.com/products/kaleyra/reviews?filters%5Bnps_score%5D%5B%5D=2&section=pricing&secure%5Bexpires_at%5D=2026-08-13+04%3A46%3A03+-0500&secure%5Bsession_id%5D=2dfb6aeb-756c-414e-90f4-6b8985cffba7&secure%5Btoken%5D=8687ccdd4d6c3e3051ce9a68083c5d7dd09f82983e16677c4b99d4914250170a&format=llm_user)

## Kaleyra Features
**Additional Functionality**
- Automated Responses
- Chat/Messaging
- Generative AI
- Call Recording
- Activity Dashboard
- Sentiment Analysis
- Communication Management
- Real-Time Reporting
- SMS Messaging
- Interaction Tracking
- Audio/Video Conferencing
- Call Monitoring
- Customizable Branding
- Call Routing
- Contact Management
- Voice Mail
- Multi-Language
- Two-Way Audio & Video
- Real-Time Updates
- Chat Transcript
- Reporting/Analytics
- Live Chat
- Caller ID
- IVR
- Real-Time Monitoring
- SMS Marketing
- File Sharing
- Fax Management
- API
- AI Copilot
- Chatbot
- Mobile Access

**Functionality**
- Ease Of Integration
- API Call Speed
- Unified Communications
- Alerts/Notifications
- Computer Telephony Integration
- Multi-Channel Communication

**Support**
- Documentation
- Community Support
- Professional Support

## Top Kaleyra Alternatives
  - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (460 reviews)
  - [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) - 4.2/5.0 (368 reviews)
  - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews)