--- title: Kaleyra Video API Reviews meta_title: 'Kaleyra Video API Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 24 reviews by the users' company size, role or industry to find out how Kaleyra Video API works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 24 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Kaleyra Video API Reviews **Vendor:** Kaleyra **Category:** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing) **Average Rating:** 4.2/5.0 **Total Reviews:** 24 ## About Kaleyra Video API Kaleyra Video API is a customizable, natively integrated video communication solution that enables businesses to engage with customers directly through their existing digital platforms, such as websites or mobile applications. This seamless integration allows users to initiate video calls without the need for external software or switching devices, ensuring a cohesive and efficient user experience. Key Features and Functionality: - Seamless Integration: Easily embed video calling capabilities into websites, mobile apps, CRMs, or smart glasses using REST APIs, Web SDKs, or Mobile SDKs. - Brand Customization: Tailor the video call interface with company logos, colors, and branding elements to maintain and enhance brand identity. - Cross-Device Compatibility: Accessible on any device, allowing users to join video calls directly from their preferred digital touchpoints without additional downloads. - Advanced Collaboration Tools: Enhance interactions with features like whiteboard, live pointer, in-call snapshot, recording, file sharing, screen sharing, in-call chat, and virtual backgrounds. - Security and Compliance: Ensure data protection by embedding video call technology within existing platforms, eliminating the need for external software and reducing phishing risks. Primary Value and Solutions Provided: Kaleyra Video API addresses the need for businesses to offer real-time, personalized communication channels without disrupting the user experience. By integrating directly into existing digital environments, it eliminates the friction associated with third-party software, thereby enhancing customer engagement and satisfaction. The solution is particularly beneficial across various sectors: - Banking and Financial Services: Facilitate secure customer identity verification and document sharing. - Insurance: Streamline claims evaluation through real-time video interactions. - Healthcare: Support teleconsultations with HIPAA-compliant video communication. - Retail: Offer immersive virtual shopping experiences and personalized sales assistance. By providing a secure, stable, and branded video communication channel, Kaleyra Video API empowers businesses to enhance their customer interactions, improve operational efficiency, and strengthen brand loyalty. ## Kaleyra Video API Pros & Cons **What users like:** - Users find the **ease of use** of Kaleyra Video API remarkable, enabling quick and efficient video conferencing. (8 reviews) - Users appreciate the **easy setup** of Kaleyra Video API, enabling quick organization of video conferences without hassle. (4 reviews) - Users appreciate the **consistent and reliable communication** of Kaleyra Video API, enhancing their video calling experience. (3 reviews) - Users value the **high audio quality** of Kaleyra Video API, enhancing clarity and connection during video calls. (2 reviews) - Users value the **easy communication** features of Kaleyra Video API, making it a one-stop solution for business needs. (2 reviews) - Users find Bandyer to be a **one-stop solution for all communication needs** , offering ease of use and installation. (2 reviews) - Users value the **easy organization of video conferences** with Kaleyra Video API, enhancing communication efficiency. (2 reviews) - Video Quality (2 reviews) - Centralized Communication (1 reviews) - Convenience (1 reviews) **What users dislike:** - Users find the **limitations in screen sharing** of Kaleyra Video API hinder effective collaboration and reliability. (4 reviews) - Users find the **customer support lacking** , leading to frustration and delays in resolving issues with the API. (2 reviews) - Users find the **pricing to be higher than competitors** and face challenges with implementation and support quality. (2 reviews) - Users find a steep **learning curve** due to implementation difficulties and unclear pricing, impacting overall satisfaction. (2 reviews) - Users experience **poor customer support** , making resolution of issues and inquiries frustrating and time-consuming. (2 reviews) - Users report **presentation issues** with Kaleyra Video API, citing poor resolution and inadequate support for detailed visuals. (2 reviews) - Slow Loading (2 reviews) - Understanding Issues (2 reviews) - Cost Concerns (1 reviews) - Difficult Setup (1 reviews) ## Kaleyra Video API Reviews ### 1. Easy to Work With and Effortless to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Kaleyra Video API?** easy of work and help in my work as it mke it fast **What do you dislike about Kaleyra Video API?** nothing actually its pretty easy easy to wokr **What problems is Kaleyra Video API solving and how is that benefiting you?** Kaleyra Video API solves the problem of integrating reliable, scalable, and low-latency real-time video communication into applications without having to build the entire infrastructure from scratch. Building a secure video calling system requires handling WebRTC signaling, media servers, bandwidth optimization, cross-device compatibility, encryption, and scalability — which is complex and time-consuming. Kaleyra’s Video API simplifies this by providing ready-to-use SDKs and APIs that handle video streaming, session management, security, and performance optimization. This allows developers to focus on building their core product features instead of worrying about backend media infrastructure. ### 2. High quality audio and Video Communication with easy to use interface **Rating:** 4.5/5.0 stars **Reviewed by:** Soumili D. | Founding Member, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2024 **What do you like best about Kaleyra Video API?** Bandyer is easy to install and in easy to use. can do important notes, in call message and many more with it. Usefull for personal or commercial use. **What do you dislike about Kaleyra Video API?** Limitation on screen sharing and there are some things need to be improvements such like point out, zoom in and multi page sharing. Cuatomer support is a bit lenthy. **What problems is Kaleyra Video API solving and how is that benefiting you?** Bandyer helps join in meeting in a second, no delay and no bufferings. Very clear video and audio calls. This is the mail issue they have why i have used the software. ### 3. Very useful for brief check-in sessions **Rating:** 4.5/5.0 stars **Reviewed by:** Joanna P. | Project Engineer, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Kaleyra Video API?** The unique selling proposition of Bandyer for me was how easy it was to use. I could organize video conferences with my clients and coworkers within minutes, and there was no need for any additional installations or registrations. **What do you dislike about Kaleyra Video API?** The screen sharing capability was a disappointment. The quality of the resolution tends to be grainy and sometimes blurry, especially when the presentation or the shared document contains higher detailed content. **What problems is Kaleyra Video API solving and how is that benefiting you?** In situations where detailed sharing of screens is not required, Bandyer is quite useful for making lightning fast video calls. It took a lot of time to set up before the meeting and there is no need for an expensive conferencing tool. ### 4. Tuned Remotely And Collaborate Easily **Rating:** 4.5/5.0 stars **Reviewed by:** Stuti S. | Senior Software Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Kaleyra Video API?** This is easy to establish even for businesses of any size and I do use it a lot. Higher audio and video quality. The organizer is more powerful and has greater options in the meeting than before. That’s why we simply love it so much – simple and unlimited conferences at the lowest price in life. **What do you dislike about Kaleyra Video API?** It needs much processing and memory. Sometimes, when there are several participants, the video lags. **What problems is Kaleyra Video API solving and how is that benefiting you?** It solves several problems relating to remote work, communication, and teamwork. The video looks sharp and the voice sounds very clear during meetings. I can also form larger groups for a long conference. It is easy to keep appointments and encrypted as well. ### 5. Lot of tools but expensive. **Rating:** 2.0/5.0 stars **Reviewed by:** Mukunda K. | Senior Flutter Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Kaleyra Video API?** It has all the communication services such as sms, email etc. One stop solution for all the business communication requirements. It is essentially omnichannel business platform service provider which is very helpful if the organization is tied up with multiple vendor/providers. **What do you dislike about Kaleyra Video API?** Pricing is not clear on the website, difficulty in implementation, customer support is not good. **What problems is Kaleyra Video API solving and how is that benefiting you?** Transactional sms and voice IVR are the biggest thing for us since our client sends sms such as OTP for customer verification. ### 6. well instructed **Rating:** 3.5/5.0 stars **Reviewed by:** Alec D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Kaleyra Video API?** Good communication, easy to use, and fine work. **What do you dislike about Kaleyra Video API?** Sometimes it is generic, well done, room for improvement. **What problems is Kaleyra Video API solving and how is that benefiting you?** logistic ## Kaleyra Video API Discussions - [What is Bandyer used for?](https://www.g2.com/discussions/what-is-bandyer-used-for) - 1 comment - [View Kaleyra Video API pricing details and edition comparison](https://www.g2.com/products/kaleyra-video-api/reviews?filters%5Bsentiment_snippet%5D=1548643&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+17%3A41%3A56+-0500&secure%5Bsession_id%5D=8970506d-e4c8-4ce8-802e-d136564577df&secure%5Btoken%5D=30f5c1cdeba09479ce28edde8f586a14d1fa22345b354742722a9f671f20a5a7&format=llm_user) ## Kaleyra Video API Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Real-Time Chat - Hand Raising - File Sharing - Private Chat - Real-Time Chat **Meeting Coordination** - Scheduling - Video Call Recording - Participant Permissions - One-Click Join - Video Streaming - On-Demand Recording - Call Recording - Call Recording - Event Scheduling **Software Type** - Mobile - Browser Application - Desktop Application **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Additional Functionality** - Video Support - AI/Machine Learning - Attendance Management - Collaboration Tools - Single Sign On - Registration Management - Email Management - Calendar Management - Transcripts/Chat History - Activity Dashboard - Data Security - Document Storage - Document Management - Alerts/Notifications - Customizable Branding - Two-Way Audio & Video - Drag & Drop - Conferencing - Breakout Rooms - Third-Party Integrations - API - Generative AI - Chat/Messaging - Whiteboard - Reminders - Reporting & Statistics - Meeting Management - Brainstorming - Presentation Streaming - Surveys & Feedback - Mobile Access - Video Conferencing - User Management - AI Copilot - SSL Security - File Transfer - Email Reminders - Remote Access/Control - Content Management - Microsoft Outlook Integration - CRM - Auto Framing - On-Demand Webcasting - Automatic Transcription - Two Way Audio & Video - User Profiles - Video Management - Polls/Voting - Event Management - Brand Management - HD Audio/Video - Presentation Tools - Communication Management - Host Controls ## Top Kaleyra Video API Alternatives - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - 4.5/5.0 (53,567 reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - 4.6/5.0 (45,665 reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - 4.4/5.0 (17,651 reviews)