I think Kajabi is pretty easy to use overall, which is great. I like the templates we can use for emails, as they are easy to set up and others can use them too. It's nice to have the downloads and freebies that Kajabi offers. Also, even though we can't afford a big CRM, Kajabi works well for us in handling contacts. The initial setup was pretty easy with not much to do, which I appreciated. Review collected by and hosted on G2.com.

I think the templates for emails could be a little easier to work with and a little easier to save. Sometimes there are different versions of emails that are not compatible with each other, and I think some of that can kinda get confusing for other people to use. Review collected by and hosted on G2.com.

I initially liked that it had all the website tools, email service and course delivery in place. Review collected by and hosted on G2.com.

The quality of these tools was so limiting. I get frustrated with the automations and ability to create funnels, I was limited to only 100 tags for contacts. The webdesign was blocky. (It has improved) Review collected by and hosted on G2.com.

It's easy to understand and set up. I used it to design a course and was very pleased at how visually professional it looked by adding thumbnails of my content. Review collected by and hosted on G2.com.

I don't like how homework assignments have to be listed as quizzes, I wish there was another option. Additionally, I think it's a little clunky to preview a course. Review collected by and hosted on G2.com.

I just liked having everything in one location with Kajabi. I didn't have to use four different software programs to run my business. I could just log in to Kajabi and have my website, emails, blog, and digital downloads all in one place. Even though it was more expensive, having everything centralized was really convenient. Review collected by and hosted on G2.com.

I started not liking Kajabi because they kept announcing new products that weren't great. They announced new things like a podcast feature and a community area, but they were very basic and not well-built. It seemed like they were trying to do a lot but weren't doing it well. They were things I wouldn't use because Kajabi was like halfway there but didn't get it right. Also, the setup isn't easy; it takes a long time. Now, they're basically holding my content hostage because I made a small mistake and have to pay for another month of service to get access to my content.They're totally screwing me over without any care. Review collected by and hosted on G2.com.

It’s a one-stop shop for marketing, sales, and production—a single platform that brings everything together. Review collected by and hosted on G2.com.

While it does so many things and offers a broad range of features, it can still lack depth compared with its production tools. Review collected by and hosted on G2.com.

It was easy to set up the platform to create a beautiful space for our clients. It was user-friendly and had a number of styles to choose from. We were able to seamlessly flow our delivery with Zapier and MailParser to cut down on manual work. Review collected by and hosted on G2.com.

For our team, we were looking for something that offered strong community spaces and could mimic social media platforms, but that ultimately didn’t prove workable for us. We also needed more storage and longer-term access to materials for our clients. In the end, we found a less expensive alternative that fit exactly what we needed. Review collected by and hosted on G2.com.

When Kajabi first started, they were an all-in-one platform that was incredible and had incredible accessible customer service. Review collected by and hosted on G2.com.

After being on the platform for eight years, I'm leaving because of deceptive practises in their original marketing. I was told by multiple people working for Kajabi that I would be able to buy a lifetime locked-in platform price which I paid every year, even though I didn't use many of the features or all three of my sites. I considered downgrading several times when the yearly subscription came up, but was told that if I chose to do that, that I would lose my grandfathered in pricing. So I chose to spend more money on the yearly basis because of that, even though I wasn't using all of the functionality of having that top-tier account.

This year, Kajabi chose to ignore and disregard all of those previous marketing messages and commitments that they had to me as a customer. Furthermore, when dealing with their billing department and their customer service department, I was given differing information, confusing pricing structures, and percentage amounts for discounts that were different between the departments and not honoured at the end of the day. Review collected by and hosted on G2.com.

As a consultant and marketer for almost 6 years who primarily helps course creators grow and scale their online businesses, Kajabi has been my go-to recommendation working with creators. It truly is a comprehensive, all-in-one solution with everything we need for a digital product business (website, landing pages, marketing automation, easy integration with Meta CAPI for tracking FB ads, upsells/downsells that boost AOV). Having everything in one place makes putting together launches and funnels super fast because I can create pages, forms, tags, automations, email sequences, countdown timers, events, etc. all in a single place. I love it. Review collected by and hosted on G2.com.

In the past, I wasn’t a fan of the inflexible checkout pages - but they’ve recently added a lot of new functionality. Also, I wish the one-click upsell pages were more customizable. They work, but there’s very little customization available and also a lack of custom code to allow deeper 3rd party tracking (Meta ads, for example) would get nice. Review collected by and hosted on G2.com.

I thought an All in one platform would make life easy, and it did until a nightmare situation. Review collected by and hosted on G2.com.

A client who had given video appearance permission previously decided to pull their permission on our copyrighted video and send a cease and desist letter to Kajabi. Kajabi without explanation, inquiry or recourse deactivated our account which had been active for years and gave me 2 weeks to migrate. Since Kajabi deactivated the site, a true and full migration is impossible because they won't give access to the files. After spending hours with support on live chat and email, there is literally no recourse and they refuse to send me any of the files they have limited access to. Review collected by and hosted on G2.com.

At this time I like the idea of what Kajabi provides, a place more my community, newsletter, and the email marketing side. Review collected by and hosted on G2.com.

Customer Support, Ease of Implementation, Onboarding, Ease of Use

Onboarding - the software is too complex for there not to be a proper onboarding. I attended one of the webinars, although she was knowledgeable, she only focused on one feature. Understandable as there are many features, but at the same time she did fly right through it. I ended up leaving because I was not using that feature.

Customer Service - the AI chat can be useful at basic things, but when I need to speak with a human, it took 10 minutes to get connected. From there, we were not able to resolve the issue. I asked if I could speak with someone on the phone and after another 10 minutes of waiting, to be told that no one was available. I ended up talking with someone else who was more responsive, but still didnt get to a solution. I ended up having to figure it out on my own.

Ease of Implementation - I have worked for a software company before and this one has similar features. I started adding contacts who have previously opted in but I kept being told they had to opt in to be on the safe side so I did not check the box. Comes to find out after the one time, I am not able to go back and adjust it. Working through creating a funnel and landing pages, it makes you jump from section to section, then have to find my way back to the original section. The community is confusing to navigate in terms of can I create certain spaces within the community? If I have resources, do I put them in the product library, if so how do people access this? I am pretty sure there is an easy answer to these things but with the customer service and trying to figure it out on my own, it has been difficult. The newsletter is pretty much the same, what is the difference between creating a newsletter in the products, when I am also told I need to go to website page, even though I am not using the website aspect. Also where do the opt in messages go, are they opting in for the newsletter? Where do I find this information. Review collected by and hosted on G2.com.