
The customization that I can do is great. It allows me to build the platform to display what a user needs where they need it allowing such filters as the user, location, and furthermore filter the display on any display factors desired.
The support is incredible. They are easy to schedule support sessions with and they are done using remote sessions where either of us can share screens and resolve any questions or concerns we may have.
They work with us to see if there are other opportunities to get more out of the tool and not to make more money. It isn't about upselling. It is about making the most of what we have. Review collected by and hosted on G2.com.
There are lots of customizations I can do as an admin, but there are a few I need to go to our customer support agent for. Wish I had a little more access.
I am looking forward to customizable text which is coming soon allowing bulleting, bolding, etc. Review collected by and hosted on G2.com.