KACE Reviews & Product Details

I like using Kace it has made my work much easier, it has been a vital tool for our company in supporting our customers, we also use it to make an inventory of all our laptops, it also includes a technical assistance ticket system, it is a great asset for managing systems, it also allows us to see at the touch of a button what kind of machines we have, it has allowed us to manage updates for all our users, it also offers an excellent user interface to manage. Review collected by and hosted on G2.com.

KACE has been an ideal complement for all of us, I have nothing bad to say about this platform. Review collected by and hosted on G2.com.

It is a very well organized application for the IT department. Easy to use, very user friendly and has many features. Review collected by and hosted on G2.com.

Sometimes it can get a little strange with updating the inventory. The reporting does get very specific so unless you know exactly what you want, you will have to do some testing. Review collected by and hosted on G2.com.

With several requests going back and forth between the corporate office and site teams, it is crucial to have an organized system in place. Kace helps us efficiently ask/request things from our colleagues and it keeps a detailed record of tasks. Review collected by and hosted on G2.com.

The login process can be a little slow at times. I got locked out because of a password issue and it was not easy for my corporate office to get customer support. Review collected by and hosted on G2.com.

The ability to manage a network of computers can be tedious. The k1000 gives me a great user interface to manage software deployments and updates. Review collected by and hosted on G2.com.

The scripting section can take some time to learn but the support articles and groups are very helpful with managing this. You can use Kace to manage anything you need on your pcs. Review collected by and hosted on G2.com.

All of our Dell products are easily integrated into the system so we are able to standardize them, push software to them, monitor them, and send needed hardware drivers. Review collected by and hosted on G2.com.

It seems like everything is just one step away from being great. Adding ad groups to push out software to computers is a chore. There is no easy way to track when scheduled scripts are run, what was successful and what wasn't. Review collected by and hosted on G2.com.

It is very easy to use and doesn't have much of a learning curve. Most of the IT Professionals across campus were able to implement KACE pretty quickly. Review collected by and hosted on G2.com.

The UI is buggy and we've had a lot of issues with random log outs. Review collected by and hosted on G2.com.

Kace is actually two different products, the Kace System Management Appliance (a.k.a. K1000) and the Kace System Deployment Appliance (a.k.a K2000). Together they form an integrated end-point management solution that gives you a comprehensive view of your environment and can address system deployment, asset management, security, software distribution, and service desk for medium to large companies.

I have deployed Kace at two different companies, both around 400 users. It is relatively easy to deploy and realize value. The value increases as your staff learns to use the tool and further customize it for your business.

We have realized additional value by deploying the service desk module to our HR and Legal departments for them to handle internal requests. Review collected by and hosted on G2.com.

We are growing quickly and adding licenses takes too long. I look forward to them adopting an online purchasing program. Logging is cryptic so when jobs fail, it is often unclear why they failed. Review collected by and hosted on G2.com.

You can build out nearly anything that you want done, but it comes with the basics that will cover you without the need to build anything. Review collected by and hosted on G2.com.

It either comes as a 500gb or 1tb deployable virtual server, but I have not seen it use that much space. Review collected by and hosted on G2.com.

I like to be able to push scripts out to machines at will. Review collected by and hosted on G2.com.

So far (although I understand it's in the next version), no ability to chain scripts together (so that Script One can trigger Script Two, etc).

I've worked with this box for two years now, and still don't really grasp (non-scripted) Distribution or the two Software databases; it seems all terribly convoluted to me, and I'm not a dumb guy. At all.

I don't like that I can't push the agent to a Windows machine without either using a 3rd-party tool (Active Directory) or doing pre-push prep work on each potential Windows client. I want one tool that does it all, remotely. I'm not sure that's possible, with the design of Windows, but still, I dislike the situation.

I dislike some of the layouts - scroll all the way to the bottom to hit Save, but oops, what if this isn't the right script? I better check which script I'm saving; scroll all the way to the top to see the name; yep, it's the right one; scroll all the way to the bottom to hit Save.

All that's on the K1. The K2 has become partially useless to us, as with the changes Mac has made to its systems, "Imaging is dead", and the K2 can't image Macs any more.

Although I really like the scripted installs on the K2, I don't care for the new "Task Groups". They only do about 50% of what they should do, and at that low-level, they are essentially useless to me.

And again, the layout. So. Much. Scrolling.

And both appliances need some sort of Undo, or at least "Save a copy"; it's way too easy to slip on a click and not know what you've done, and lose something important.

And organization! I want to be able to organize my scripts and tasks and deployments, so instead of digging through 200 scripted installs, I can arrange them into collapsible/expandable groups, etc.

And again, task-chaining. Please, oh please, let me chain one task to another, so that I can have a standard scripted install of a standard Windows setup (composed of Windows, Office, antivirus) , and at the end of that, change out one (or better, trigger with a run-time option/environment variable), a chained link to a different set of installation routines (one that has business apps, one that has student-learning apps, one that has CAD apps, etc), so that my main Windows image can be the base for 20 different individual setups with just a tweak of an environmental variable or a checkbox. Review collected by and hosted on G2.com.

Kace has help us integrate all of our IT needs from inventory to imaging. Having these appliances to to everything automatic and pushed software is a plus. Summer task are so much easy imaging across the network with almost zero technicians intervention.

We have been using KACE SMA since 2008 and SMD since 2010 our Inventory became more accurate and computer were rolled out in a faster pace. Our techs adapted quickly to the new service desk and user could check their tickets status by login to the user portal.

KACE support Windows and Apple platforms, this way we can manage everything from one solution, we just love it.

Support , when ever we needed they fix our problems so we don't have to keep our system down for too long. Over All, KACE It is a great solution. Review collected by and hosted on G2.com.

there is always room for improvement, however... at this point KACE does what we need.

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The service desk module is the best. It allows our teachers to create work orders and us to keep track of their service. It lets us tie in our inventory to the work orders and scripting. Review collected by and hosted on G2.com.

Kace has many bugs. Inventory doesn't report back the stock to all the filters that Kace has to offer and running scripts has certain problems that prevent it from running correctly. Review collected by and hosted on G2.com.

Kace does a great job of imaging Windows machines. The scripted images are very nice, and the automatic driver installs are excellent. Review collected by and hosted on G2.com.

Kace does not support Apple computers. It takes 6 months for Kace to adjust to the newest Apple OS, which means I'm half a year without being able to use the K2 on Apple machines. That seems a waste. And this says nothing about how the K2 isn't compatible with Apple's latest OS, High Sierra. That's just not good in my book. Review collected by and hosted on G2.com.

The interface and availability of information necessary to respond to client needs is very intuitive and reliable, and the ease with which a new user can familiarize themselves with the system is great. Review collected by and hosted on G2.com.

The system can be very slow, timing out and slowing down frequently. Whereas a user used to be able to call, provide us a ticket number, and we could load it in a matter of seconds, it can now take minutes to load and update tickets, often erasing the new details we've added when it times out. These issues seem specific to certain web browsers, but even its mobile client KACE Go suffers from these timeouts. Review collected by and hosted on G2.com.

Ease of use and ability to manage disconnected road warrior computers. Patch support for non Microsoft products. Deep integration with Dell hardware (BIOS, warranty info, etc). Review collected by and hosted on G2.com.

Periodic problems with KACE agents that stop communicating. Some confusion over overlap between SMA managed installs and SDA post-installation tasks. Can't select post-install tasks to sync to SDA RSA. Some limitations in options for Help Desk. Review collected by and hosted on G2.com.

Easy to manage data on inventory, assets, and users. Review collected by and hosted on G2.com.

KACE feels a little dated compared to other ticketing systems I’ve used but it works Review collected by and hosted on G2.com.

Windows OS & OS X support

Inventory tracking

licensing tracking

patching for our non-MS software

can run as a virtual instance (with a ready to run VMWare image)

ability to see who has not checked in with the network and how long it has been

Regular updates to appliance and agents even after the sale from Dell

Pricing is very cost competitive compared with other solutions Review collected by and hosted on G2.com.

We probably use less than 1/4 of what KACE offers us

Minimum license count is 100 (we have a staff under <50) Review collected by and hosted on G2.com.

Ease of Imaging with the SDA and then managing the devices with the SMA. We can image over one hundred machine at a time and I can manage every desktop for my office with ease. Review collected by and hosted on G2.com.

Problems with managing Apple devices like we do with windows devices Review collected by and hosted on G2.com.

I like the flexibility of KACE. We first purchased it because it could manage Mac, PC, and asset management. Over the years it has changed alot, but what hasn't changed is the flexibility of the tool. Review collected by and hosted on G2.com.

I have disliked all the changes. Being a customer for years, KACE has changed hands multiple times and with those changes has come a change in direction. For example, when Dell owned KACE, the idea was that KACE would work better for Dell computers. However, my experience has not been that. Dell does as much if not more with SCCM then KACE, so it did not really have a competetive advantage in a Dell shop that I thought it would.

I very much dislike the self-service. At this point, we use multiple tools and the self-service module of KACE is the worst of all the tools. As we are trying to shift left and solve more at tier 0, this weakness has become more and more evident. Review collected by and hosted on G2.com.

Everything about KACE is awesome. The best part is probably the system inventory and application deployment though. The system inventory tells me everything that I need to know. I have another tool that I use, but it doesn't work as well as KACE does. As for deployment, our company has deployed Office 365 world wide in a matter of 2 weeks. For any company, that is pretty impressive. About all of that was done through KACE. We still use it every day. Review collected by and hosted on G2.com.

I would say the lack of granularity of the security, which causes a need for new Orgs. I have a lot of users that would need Admin access to only certain things. However, that does not work with what the privileges are now. It's fine, but I think there should be an option to make that possible. I also dislike level 1 support. It seems as time has gone by, support has gotten a little bit worse. I just put in a level 2 call, and it took 3-4 business days to actually get on a call with support. I think that needs to change. Review collected by and hosted on G2.com.

Kace is a robust platform for systems management, it allows us to maintain over 500 assets with a small team of people. We have used kace since 2013 and it has definitely improved. The options allow us to be more flexible with our users than a simple WSUS rollout. Review collected by and hosted on G2.com.

The agent can become non responsive on clients for "no reason". Maintaining the agents has to be a regular task. Support is challenging to work with, their response time is significantly longer than desirable. Review collected by and hosted on G2.com.

There are a lot of ways to schedule automated tasks. Between scripts, image jobs, software installations, and inventory data, most of our old manual processes have been automated. Review collected by and hosted on G2.com.

Key functionality such as agent communication and patch schedules require some tweaking to get working on all platforms. Review collected by and hosted on G2.com.

This has most of the features that you would want in a system management appliance Review collected by and hosted on G2.com.

There is a learning curve to figuring out how to use this Review collected by and hosted on G2.com.

My favorite part about Kace is how easy it was to deploy and maintain. Before Kace we would have to keep an eye on what machines do and do not have patching software. It was a pain to check if the old product broke randomly, but with Kace coming into our environment that was no longer an issue. We deployed and have over 100 machines running within a day, which was excellent. Review collected by and hosted on G2.com.

Creating custom scripts and actions can be troublesome, but the training and how to videos we were able to get everything we needed and more. Once you learn how it is done it is a piece of cake from there. Review collected by and hosted on G2.com.

Kace has enabled us to manage updates for all of our users that happen to be spread across the country. Along with this, we can manage all of our inventory without having to see each machine every day. Review collected by and hosted on G2.com.

Some features have changed that we do really miss. Other items have been on our "wish list" for quite some time and have not been implemented yet. Review collected by and hosted on G2.com.

At the end of the day, this product does get the job done. There is plenty of detail that can be collected, and users can securely send attachments through the system. A few weeks ago, they upgraded the look. I do like the new color, font, and size scheme, but I think their efforts would have been better spent on more substantive structural changes to the product. Review collected by and hosted on G2.com.

Kace is not an intuitive product, and it seems like it is an interface that may have been great in the early 2000s. It feels like I have to click a million times to isolate that tickets I am trying to look at. The emails that send through the system are bulky and don't seem very inviting. It can be hard to track down where the meat of the information is. My organization switched from Kace to another product for about two years, then back to Kace for cost reasons, and the difference in quality between the two frustrates me every single time I use it. I am pretty sure that in the 2 year break, there were no improvements or structural changes to the product. I don't think that setting up a new ticket is intuitive at all. Overall, it is a very clunky product. Review collected by and hosted on G2.com.