MB

Mike B.

Network & Systems Administrator

Financial Services

Mid-Market (51-1000 emp.)

12/7/2017

"Kace "

2.5/5

What do you like best about KACE Unified Endpoint Manager?

I like the inventory part of it. Helpdesk seems solid for the most part. Review collected by and hosted on G2.com.

What do you dislike about KACE Unified Endpoint Manager?

Steep learning curve. Their jumpstart training helps, but misses a lot. Upgrading agents sometimes blows out the kace target name. Helpdesk email doesn't support HTML. Review collected by and hosted on G2.com.

KB

Kevin B.

PC Technician

Higher Education

Mid-Market (51-1000 emp.)

6/2/2017

"Keeping it together with Kace"

5/5

What do you like best about KACE Unified Endpoint Manager?

We have been a Kace shop since Dell purchased them years ago. Maybe we like Kace a little too much. The service desk portion which is mostly design for IT can be highly customized. We have ours broken down into 16 different queues now allowing many different departments the flexibility and power of an IT grade helpdesk for their needs. And since they all reside in the same location, workflow is a piece of cake. Review collected by and hosted on G2.com.

What do you dislike about KACE Unified Endpoint Manager?

I can honestly say, there is nothing I dislike about Kace. Review collected by and hosted on G2.com.

Recommendations to others considering KACE Unified Endpoint Manager:

Dell has recently sold off Kace along with other products. At first, there was a concern. Word around the net was that Kace wasn't going anywhere but it also wasn't really going anywhere. We have recently heard from some of the engineers that there has been a fire so to speak lit under Kace and we can expect to see the same great things down the road with Quest that we had with Dell. Time will tell. If it stays the same, it will work fine for us for years to come. Review collected by and hosted on G2.com.

What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?

It is our one-stop-shop for software installs, images, helpdesk tickets, inventory. From an IT standpoint, we have gone from an 80/20 running around campus, putting out fires to the opposite. Now we spend more time in our office using Bomgar to remote IT problems. We get more done with less people. And we have extended our support to students and off-campus as well. Review collected by and hosted on G2.com.

AP

Verified User in Primary/Secondary Education

Small-Business (50 or fewer emp.)

1/2/2018

"Kace is a game changer"

5/5

What do you like best about KACE Unified Endpoint Manager?

Great all in one IT product allowing awesome back end tools and simple end user views. Review collected by and hosted on G2.com.

What do you dislike about KACE Unified Endpoint Manager?

Lack of true customization on both the site but specifically on the mobile app. Review collected by and hosted on G2.com.

EC

Esther C.

IT Supervisor

Construction

Mid-Market (51-1000 emp.)

12/28/2017

"KACE"

4/5

What do you like best about KACE Unified Endpoint Manager?

I really like how I can manage all my assets and deploy scripts from one database. Review collected by and hosted on G2.com.

What do you dislike about KACE Unified Endpoint Manager?

They changed the way it's laid out and operates when Dell sold KACE 1000. Review collected by and hosted on G2.com.

UP

Verified User in Primary/Secondary Education

Enterprise (> 1000 emp.)

1/10/2018

"I love using kace for ticketing needs"

5/5

What do you like best about KACE Unified Endpoint Manager?

It’s a very simple program to user for an end user. Review collected by and hosted on G2.com.

What do you dislike about KACE Unified Endpoint Manager?

I currently do not have any complaints about kace. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

7/25/2017

"K2000"

4.5/5

What do you like best about KACE Unified Endpoint Manager?

I love being able to manage and automate right from my virtual machine to hundreds of locations. Review collected by and hosted on G2.com.

What do you dislike about KACE Unified Endpoint Manager?

I dislike the lack of knowledge and/or solutions. Review collected by and hosted on G2.com.

AH

Verified User in Higher Education

Mid-Market (51-1000 emp.)

1/31/2017

"Kace Review"

1.5/5

What do you like best about KACE Unified Endpoint Manager?

Users can request applications to be installed through the software that will be downloaded automatically... IE: Office 2016.

Easy for the end user to use. Review collected by and hosted on G2.com.

What do you dislike about KACE Unified Endpoint Manager?

Not easy to filter tickets to find a specific one not assigned to yourself or if you don't know who it is assigned to. Used other work order systems that are easier for the tech, however not for the end user. Review collected by and hosted on G2.com.

PL

Pierre L.

Founder

Mid-Market (51-1000 emp.)

4/26/2016

"Kace is a powerful tool that we are just starting to harness. "

4.5/5

What do you like best about KACE Unified Endpoint Manager?

Kace has been amazing thus far. We use it to inventory all of our corporate laptops, deploy images to these machines, and verify the state of any given machine at any time.

We are just beginning to leverage this tool and understand how it works.

There is amazing potential for this to make our lives in IT much easier, but the interface and the processes are pretty obscure. Review collected by and hosted on G2.com.

What do you dislike about KACE Unified Endpoint Manager?

The UI needs a lot of work.

It is a complicated piece of hardware/software that required advanced skills and consultation to deploy and operate.

We are signing up for training packages now for the entire team since many of the tools and features are difficult to figure out or configure. Review collected by and hosted on G2.com.

Recommendations to others considering KACE Unified Endpoint Manager:

Consider the cost of training, implementation, and maintenance. Review collected by and hosted on G2.com.

What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?

This allows us to verify if any given machine has encryption, anti-virus, out of date software, etc.

This allows us to deploy standard images to our machines.

This allows us to manage PCs, Macs, and Linux boxes all in one centralized location.

This allows for inventory tracking

This allows for pushing updates remotely Review collected by and hosted on G2.com.

JL

Jacob L.

System Administrator

Food Production

Enterprise (> 1000 emp.)

4/11/2016

"Functional software deployment and SOE imaging solution"

3.5/5

What do you like best about KACE Unified Endpoint Manager?

We use both the K1000 and K2000 appliances within our environment. We use the K2000 for SOE deployment and the K1000 for software deployment and software inventory. Although the K1000 also includes a helpdesk ticketing system, we use one from a different vendor. Both appliances work well and are very efficient with bandwidth as a client is deployed on every machine. Review collected by and hosted on G2.com.

What do you dislike about KACE Unified Endpoint Manager?

Building the image for deployment through the K2000 can be a little tricky and not as easy as deploying through SCCM however the cost of the K2000 appliance is a bit lower. Review collected by and hosted on G2.com.

What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?

We replaced our Altiris environment with KAC eand couldn't be happier. Not only did we save money but we also saved time with deployment by automating more than we did before. The K1000 appliance can also work with "Extender" shares in other sites to use as additional distribution points which helps with bandwidth usage. Review collected by and hosted on G2.com.

AH

Verified User in Higher Education

Enterprise (> 1000 emp.)

4/25/2016

"The k1000 and k2000 are useful for our organization, with some stumbling steps along the way"

4/5

What do you like best about KACE Unified Endpoint Manager?

The k1000 inventory, scripting, and managed installs are a great asset to have for managing systems. Being able to flexibly schedule times, and install software on systems overnight or while users are logged off is great.

Inventory lets us generate reports on systems that have low disk space, or have illicit software installed.

K2000

Driver installs after deployment is a cinch, just download the drivers for the model in question(in the k2000 web console), and it will automatically install the drivers after Windows is installed. Very slick

Scripted installations in the k2000 are useful, and better than imaging in my opinion. Allows you to custom tailor a machine on the fly if need be, by placing packages that need to be on the machine.

Review collected by and hosted on G2.com.

What do you dislike about KACE Unified Endpoint Manager?

For the k2000

Not being able to PXE boot on UEFI enabled machines without a boot stick is a pain point. Its a feature that is sorely lacking, even to this day

The k2 team apparently doesn't communicate with dell, because some system models do not get reported the same way as they do from Dell. This messes up driver feeds sometimes, making the k2 think a system model is not the same as what they have on file. It's a relatively easy fix, but one that I shouldn't even have to do.

K1000

They recently dropped jquery support for the UI. This was helpful in making our ticketing system more user friendly for our customers.

No built in remote viewer. There are instructions for using UltraVNC, but we did not like that product, as it can be spotty at best with how well it works Review collected by and hosted on G2.com.

Recommendations to others considering KACE Unified Endpoint Manager:

You'll need a decent remoting software, as UltraVNC was not a good product. Test the ticketing system heavily, it is a little bit of a beast to get it up and running. However, if you have someone on your team that knows SQL, you can use the ticketing system for much more. We use it for purchase orders as well, with approvers and multiple tiers of escalation. Review collected by and hosted on G2.com.

What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?

I run a school of about 600 devices and about 800 users. I have used almost every facet of the K1000 and k2000 and find it a good all in one solution. Coupled with group policy, and Bomgar for remoting there isn't much else I need to run and maintain the systems in a day to day function. Review collected by and hosted on G2.com.