The ticketing system is awesome. very easy to setup and use. Review collected by and hosted on G2.com.
can not manage feature updates. this is a must before we can patch with KACE Review collected by and hosted on G2.com.
KACE is pretty robust in the information it provides on workstations if you are able to use the KACE client. Our desktop support staff uses it extensively. KACE may not be the best each function it provides but it is a nice package that performs many functions adequately enough. Review collected by and hosted on G2.com.
Lack of support for the mobile client. Techs would like to have a more robust mobile client than is available. Review collected by and hosted on G2.com.
Very configurable, high versatility, dependable Review collected by and hosted on G2.com.
Steep learning curve - getting the training for setting up and using the device will pay big dividends Review collected by and hosted on G2.com.
System imaging and automated application installation is substantially easier than other products.
We use both the K1000 and the K2000. Review collected by and hosted on G2.com.
The mobile application doesn't include all of the features that I would like as a helpdesk manager. Review collected by and hosted on G2.com.
I like having the ability to cc others on tickets, to create tickets and manually update the submitter, etc, and attach related tickets. Review collected by and hosted on G2.com.
It would be nice to allow the attachment of more than one file at a time to a comment/response. Additionally, the links and formatting get a bit wonky since HTML is removed. Lastly, I can't create sorting rules in the ticket lists: I can only sort A-Z or Z-A on one column at a time, rather than establishing an order/hierarchy (e.g. by status and then by modified date). Review collected by and hosted on G2.com.
For me personally I can run reports on metering software to show proof of use or no use of software along with asset tracking. Review collected by and hosted on G2.com.
How you can't run full reports to show actual usage time on software. The information is there when you look at the logs, but no way to make a report unless you want to spend hours entering it manually. Review collected by and hosted on G2.com.
We use the K1000 and K2000. I like the Asset management appliance and the Deployment appliance. Review collected by and hosted on G2.com.
A handful of items:
The service desk could be a bit beefier
It would be helpful to bring back the original idea from the original KACE team of having multiple vendor hardware drivers available in the deployment device, and not just limit it to the Dell drivers. Review collected by and hosted on G2.com.
It is so simple to connect to PCs on the network. The software upgrades are done automatically and the software installs are a breeze. I really like using the Kace appliance. It's made my job a whole lot easier. Review collected by and hosted on G2.com.
Sorry, nothing, it works great! I can't say anything bad about the product. It functions just as I need it to and the support has always been very helpful. Review collected by and hosted on G2.com.
The SDA is a great way to deploy windows and required software in a bunch of different ways depending on your needs. The ability for users to download and install software from the SMA provides less stress on our team and allows users more flexibility.The customization of communication emails based on the ticket status or other things allows the users to know exactly what is going thru the whole process. Review collected by and hosted on G2.com.
The user interface can be a little deceiving and setting up some features like user downloads in the SMA can be tricky. Review collected by and hosted on G2.com.
I like the recent updates that have been added to the systems. Have been able to image fairly well on a regular basis. Review collected by and hosted on G2.com.
Getting support on the product is very hard. Reporting function is terrible and so is the label features. Review collected by and hosted on G2.com.