# Best Remote Monitoring & Management (RMM) Software *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* Remote monitoring and management (RMM) software allows IT teams and managed service providers (MSPs) to remotely oversee, control, and maintain systems, networks, and devices from a centralized dashboard, enabling proactive issue detection, automated remediation, and efficient management of distributed IT infrastructures without requiring on-site access. ### Core Capabilities of RMM Software To qualify for inclusion in the Remote Monitoring and Management (RMM) category, a product must: - Monitor IT assets such as endpoints, servers, mobile devices, and applications - Provide basic network visibility such as endpoint connectivity and uptime checks - Discover and track IT-related issues through automated alerting and thresholds - Provide secure remote access and control of endpoints for diagnostics, maintenance, and user support without physical presence - Support the automation of recurring IT maintenance tasks such as deploying scripts, managing services, or executing batch operations across multiple endpoints - Support patch management for OS and application updates - Provide asset inventory and configuration management - Generate real-time alerts and notifications - Offer centralized dashboards and reporting tools ### Common Use Cases for RMM Software Internal IT departments and MSPs use RMM software to maintain continuous system performance and address issues before they impact users. Common use cases include: - Monitoring distributed endpoints and servers from a single dashboard to ensure uptime and performance - Automating patch deployment and routine maintenance tasks across multiple devices without manual intervention - Proactively detecting and remediating issues before they escalate into outages or service disruptions ### How RMM Software Differs from Other Tools RMM tools work in the background monitoring systems and handling routine maintenance, while [help desk software](https://www.g2.com/categories/help-desk) and [service desk software](https://www.g2.com/categories/service-desk) manage user-facing communication and issue tracking. RMM platforms often integrate directly with these tools so that performance data, alerts, and asset details automatically feed into ticketing systems, creating a proactive, data-driven approach to IT service management when the two are paired together. ### Insights from G2 on RMM Software Based on category trends on G2, remote endpoint access and automated patch management stand out as the most valued capabilities. These platforms deliver reductions in on-site support visits and improved mean time to resolution as primary outcomes of adoption. ## Top Remote Monitoring & Management (RMM) Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5.0 (4,277 reviews) | Automated patch compliance with background remote scripting | "[Super Easy and Effective - Loved my Experience!](https://www.g2.com/survey_responses/ninjaone-review-9229992)" | | 2 | [Atera](https://www.g2.com/products/atera/reviews) | 4.6/5.0 (1,176 reviews) | Per-technician RMM with unlimited endpoint scaling | "[Comprehensive IT Management Made Easy with Powerful Add-Ons](https://www.g2.com/survey_responses/atera-review-12159122)" | | 3 | [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) | 4.7/5.0 (1,333 reviews) | Unified backup and endpoint security from one agent | "[Simplifying Security, Backup, and Management in One Platform](https://www.g2.com/survey_responses/acronis-cyber-protect-cloud-review-12997399)" | | 4 | [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) | 4.5/5.0 (774 reviews) | MSP automation with integrated PSA workflows | "[Powerful, Easy-to-Use Remote Monitoring and Automation for MSPs](https://www.g2.com/survey_responses/datto-rmm-review-12813084)" | | 5 | [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5.0 (3,890 reviews) | Instant remote desktop support with unattended access | "[TeamViewer: One Click Away from Easy Remote Support](https://www.g2.com/survey_responses/teamviewer-review-12714214)" | | 6 | [Action1](https://www.g2.com/products/action1/reviews) | 4.9/5.0 (1,065 reviews) | Cloud-native patching without VPN dependency | "[Fast, Straightforward Patching and Onboarding with Action1.](https://www.g2.com/survey_responses/action1-review-12975754)" | | 7 | [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) | 4.4/5.0 (537 reviews) | MSP automation with deep scripting flexibility | "[Reliable Central Hub for Seamless Remote Management](https://www.g2.com/survey_responses/n-able-n-central-review-12787613)" | | 8 | [Syncro](https://www.g2.com/products/syncro/reviews) | 4.5/5.0 (501 reviews) | MSP scripting and per-tech RMM pricing | "[User-Friendly and Efficient for Daily IT Support](https://www.g2.com/survey_responses/syncro-review-10823178)" | | 9 | [Milvus TI](https://www.g2.com/products/milvus-ti/reviews) | 4.8/5.0 (132 reviews) | Multi-client MSP ticketing with integrated remote access | "[Intuitive system with complete inventory, service, and tickets, good cost-benefit](https://www.g2.com/survey_responses/milvus-ti-review-12376802)" | | 10 | [Ivanti Neurons for Unified Endpoint Management](https://www.g2.com/products/ivanti-neurons-for-unified-endpoint-management/reviews) | 4.3/5.0 (127 reviews) | — | "[Centralized Device Management Made Easy with Ivanti Neurons for UEM](https://www.g2.com/survey_responses/ivanti-neurons-for-unified-endpoint-management-review-12786723)" | ## How Many Remote Monitoring & Management (RMM) Software Products Does G2 Track? **Total Products under this Category:** 51 ### Category Stats (Jun 2026) - **Average Rating**: 4.49/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Faronics Cloud (+5.56%) - Among all products in this category, Faronics Cloud recorded the largest rating increase compared to last month *Last updated: June 01, 2026* ## How Does G2 Rank Remote Monitoring & Management (RMM) Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 16,700+ Authentic Reviews - 51+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Remote Monitoring & Management (RMM) Software Is Best for Your Use Case? - **Leader:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Highest Performer:** [Syncro](https://www.g2.com/products/syncro/reviews) - **Easiest to Use:** [Action1](https://www.g2.com/products/action1/reviews) - **Top Trending:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Best Free Software:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) --- **Sponsored** ### Action1 Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience. In 2025, Action1 was recognized by Inc. 5000 as the fastest-growing private software company in America. The company is founder-led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi-billion-dollar cybersecurity company. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1717&secure%5Bdisplayable_resource_id%5D=1717&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1717&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=70792&secure%5Bresource_id%5D=1717&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fremote-monitoring-management-rmm&secure%5Btoken%5D=bcff2bec722ca85de96983329672b0924c1f9c6903202e5b29b3d46cf679501d&secure%5Burl%5D=https%3A%2F%2Fgo.action1.com%2Fpatch-management%2F%3Frefid%3Dppc_g2_nb_nam_al_generic&secure%5Burl_type%5D=custom_url) --- ## Remote Monitoring & Management (RMM) Software Features & Capabilities ### What are the Best Remote Monitoring & Management (RMM) Software with Service Management? Utilizes data to proactively identify and prioritize IT issues. **Top-rated Remote Monitoring & Management (RMM) Software for Service Management:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - [Atera](https://www.g2.com/products/atera/reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) [Explore Remote Monitoring & Management (RMM) Software with Service Management](https://www.g2.com/categories/remote-monitoring-management-rmm/f/service-management) ### What are the Best Remote Monitoring & Management (RMM) Software with Ticketing? Tools that help create and manage a ticketing platform that facilitates cross-departamental communication. **Top-rated Remote Monitoring & Management (RMM) Software for Ticketing:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - [Atera](https://www.g2.com/products/atera/reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) [Explore Remote Monitoring & Management (RMM) Software with Ticketing](https://www.g2.com/categories/remote-monitoring-management-rmm/f/ticketing) ### What are the Best Remote Monitoring & Management (RMM) Software with Workflow Management? Creates new or streamlines existing workflows to better handle IT support tickets and service. **Top-rated Remote Monitoring & Management (RMM) Software for Workflow Management:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - [Atera](https://www.g2.com/products/atera/reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) [Explore Remote Monitoring & Management (RMM) Software with Workflow Management](https://www.g2.com/categories/remote-monitoring-management-rmm/f/workflow-management) ### What are the Best Remote Monitoring & Management (RMM) Software with ITIL Policy Compliance? Helps organizations establish, implement, and adhere to ITIL regulation. **Top-rated Remote Monitoring & Management (RMM) Software for ITIL Policy Compliance:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - [Atera](https://www.g2.com/products/atera/reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) [Explore Remote Monitoring & Management (RMM) Software with ITIL Policy Compliance](https://www.g2.com/categories/remote-monitoring-management-rmm/f/itil-policy-compliance) ### What are the Best Remote Monitoring & Management (RMM) Software with Asset Tracking? Tracks IT assets and financial data. **Top-rated Remote Monitoring & Management (RMM) Software for Asset Tracking:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - [Atera](https://www.g2.com/products/atera/reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) [Explore Remote Monitoring & Management (RMM) Software with Asset Tracking](https://www.g2.com/categories/remote-monitoring-management-rmm/f/asset-tracking) ## What Are the Top-Rated Remote Monitoring & Management (RMM) Software Products in 2026? ### 1. [NinjaOne](https://www.g2.com/products/ninjaone/reviews) NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Intelligent automation and human-centered AI gives employees a great technology experience. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,277 **How Do G2 Users Rate NinjaOne?** - **Ease of Admin:** 9.1/10 (Category avg: 8.9/10) - **Device Management:** 9.4/10 (Category avg: 9.2/10) - **Service Management:** 8.6/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.4/10 (Category avg: 9.2/10) **Who Is the Company Behind NinjaOne?** - **Seller:** [NinjaOne](https://www.g2.com/sellers/ninjaone) - **Company Website:** https://www.ninjaone.com/ - **Year Founded:** 2013 - **HQ Location:** Austin, Texas - **Twitter:** @NinjaOne (3,607 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6436301/ (2,121 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 49% Mid-Market, 44% Small-Business #### What Are NinjaOne's Pros and Cons? **Pros:** - Ease of Use (1373 reviews) - Remote Access (867 reviews) - Features (852 reviews) - Automation (820 reviews) - Customer Support (733 reviews) **Cons:** - Missing Features (715 reviews) - Limited Features (396 reviews) - Improvement Needed (372 reviews) - Needs Improvement (362 reviews) - Feature Issues (306 reviews) ### What Do G2 Reviewers Say About NinjaOne? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in managing assets and appreciate the automated features of NinjaOne. - Users appreciate the **easy navigation and dashboard access** for quick device management and monitoring with NinjaOne. - Users appreciate the **automated updates and alerts** of NinjaOne, significantly simplifying device management and enhancing productivity. - Users value the **automation capabilities** of NinjaOne, enabling effortless management and streamlined operations across devices. - Users value the **excellent customer support** from NinjaOne, appreciating quick access to knowledgeable staff and effective solutions. **Cons:** - Users find the **missing features** in NinjaOne's MDM and mobile app limit its overall effectiveness and flexibility. - Users note **limited features** in NinjaOne, especially expressing a need for better device management options and mobile app functionality. - Users note that there is **improvement needed** in the search function and the visibility of the application icon. - Users feel that NinjaOne needs **improvements in search functionality and dashboard features** for a more efficient experience. - Users face **feature issues** with NinjaOne, struggling with function clarity and lacking suitable administrator roles. #### What Are Recent G2 Reviews of NinjaOne? **"[NinjaOne Streamlines Endpoint Management and Remote Troubleshooting](https://www.g2.com/survey_responses/ninjaone-review-12791930)"** **Rating:** 4.0/5.0 stars *— Richard T.* [Read full review](https://www.g2.com/survey_responses/ninjaone-review-12791930) --- **"[Super Easy and Effective - Loved my Experience!](https://www.g2.com/survey_responses/ninjaone-review-9229992)"** **Rating:** 5.0/5.0 stars *— Kyle P.* [Read full review](https://www.g2.com/survey_responses/ninjaone-review-9229992) --- #### What Are G2 Users Discussing About NinjaOne? - [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) - 2 comments ### 2. [Atera](https://www.g2.com/products/atera/reviews) The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing Robin by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. Robin doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com **Average Rating:** 4.6/5.0 **Total Reviews:** 1,176 **How Do G2 Users Rate Atera?** - **Ease of Admin:** 9.0/10 (Category avg: 8.9/10) - **Device Management:** 9.0/10 (Category avg: 9.2/10) - **Service Management:** 8.7/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.2/10 (Category avg: 9.2/10) **Who Is the Company Behind Atera?** - **Seller:** [Atera](https://www.g2.com/sellers/atera) - **Company Website:** https://www.atera.com - **Year Founded:** 2011 - **HQ Location:** Tel Aviv - **Twitter:** @AteraCloud (1,675 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/98739/ (404 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 57% Small-Business, 31% Mid-Market #### What Are Atera's Pros and Cons? **Pros:** - Ease of Use (595 reviews) - Efficiency (285 reviews) - Automation (273 reviews) - Remote Access (267 reviews) - Features (260 reviews) **Cons:** - Missing Features (269 reviews) - Limited Features (199 reviews) - Improvement Needed (137 reviews) - Needs Improvement (117 reviews) - Expensive (89 reviews) ### What Do G2 Reviewers Say About Atera? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** with Atera, benefiting from its centralized management and smooth setup. - Users praise Atera for its **efficiency** , enabling streamlined management and improved workflows with minimal effort. - Users value Atera's **powerful automation tools** that streamline task management and enhance operational efficiency. - Users value the **convenient remote access** of Atera, streamlining processes with an all-in-one solution for efficiency. - Users appreciate the **unified all-in-one dashboard** of Atera, enhancing efficiency with seamless remote access and monitoring. **Cons:** - Users find the **missing critical features** in Atera frustrating, particularly regarding alerts and the ticketing system. - Users find the **limited features** of Atera's mobile app restrict their experience compared to the web dashboard. - Users report a need for **improvement** in Atera's interface and performance, affecting their workflow and installation process. - Users note that the **loading speed of reports** can be slow and customization options are limited. - Users find the pricing of Atera to be **somewhat high** , which may limit accessibility for solo-preneurs. #### What Are Recent G2 Reviews of Atera? **"[Comprehensive IT Management Made Easy with Powerful Add-Ons](https://www.g2.com/survey_responses/atera-review-12159122)"** **Rating:** 5.0/5.0 stars *— Marc Verjans T.* [Read full review](https://www.g2.com/survey_responses/atera-review-12159122) --- **"[Atera: All-in-One IT Management with Strong Integrations, Automation, and ROI](https://www.g2.com/survey_responses/atera-review-12982693)"** **Rating:** 4.5/5.0 stars *— Emil C.* [Read full review](https://www.g2.com/survey_responses/atera-review-12982693) --- #### What Are G2 Users Discussing About Atera? - [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) - 1 comment - [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) - 1 comment - [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) - 2 comments - [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) - 1 comment - [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) - 1 comment ### 3. [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) Acronis delivers the world’s most complete cyber resilience platform, combining backup, disaster recovery, cybersecurity, RMM, and business operations tools into a single, natively integrated solution. Built specifically for Managed Service Providers (MSPs) and IT teams, Acronis simplifies operations with one agent, one console, and one license model. Automation, AI-driven insights, and multi-tenant management ensure that fewer technicians can manage more clients at lower cost. With predictable pricing and transparent billing, Acronis enables partners and IT teams to scale efficiently, comply with regulations, and deliver unmatched resilience. No other vendor delivers this level of integration, efficiency, and MSP alignment. Acronis Cyber Protect Cloud unites backup and next-generation, AI-based anti-malware, antivirus, and endpoint protection management in one solution. Integration and automation provide unmatched ease for service providers — reducing complexity while increasing productivity and decreasing operating costs. Acronis Cyber Protect Cloud is the single service provider solution that combines backup, anti-malware (including anti-virus, anti-ransomware, and anti-cryptojacking) and security and management capabilities such as vulnerability assessments, patch management, URL filtering and more. Now, service providers can eliminate complexity and make security a centerpiece of their offerings while increasing SLAs, decreasing churn, and generating more recurring revenue. Get upgraded security with integrated AI-based defenses that protect clients from modern threats, make smarter use of resources so your team can focus on clients, and earn new recurring revenue and higher margins that strengthen your business. Enriched with next-gen, full-stack anti-malware protection and comprehensive yet simple management tools, built on top of our industry-leading backup and data recovery solution, Acronis Cyber Protect Cloud simplifies onboarding, daily operations, and reporting, and combats advanced attacks with new use cases enabled by integration. Acronis Cyber Protect Cloud makes it easy to deliver the modern cyber protection your clients seek. Acronis is majority-owned by EQT. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,333 **How Do G2 Users Rate Acronis Cyber Protect Cloud?** - **Ease of Admin:** 9.1/10 (Category avg: 8.9/10) - **Device Management:** 9.5/10 (Category avg: 9.2/10) - **Remote Monitoring:** 9.9/10 (Category avg: 9.2/10) **Who Is the Company Behind Acronis Cyber Protect Cloud?** - **Seller:** [Acronis](https://www.g2.com/sellers/acronis) - **Company Website:** https://www.acronis.com/ - **Year Founded:** 2003 - **HQ Location:** Schaffhausen - **Twitter:** @acronis (94,498 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13179/ (1,965 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, CEO - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 68% Small-Business, 28% Mid-Market #### What Are Acronis Cyber Protect Cloud's Pros and Cons? **Pros:** - Ease of Use (365 reviews) - Backup Solutions (319 reviews) - Security (236 reviews) - Backup Ease (235 reviews) - Protection (233 reviews) **Cons:** - Slow Performance (97 reviews) - Expensive (91 reviews) - Poor Customer Support (73 reviews) - Complexity (70 reviews) - Backup Issues (69 reviews) ### What Do G2 Reviewers Say About Acronis Cyber Protect Cloud? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in Acronis Cyber Protect Cloud, praising its friendly management console and simple deployment. - Users commend the **reliable backup and recovery** features of Acronis Cyber Protect Cloud, ensuring data safety and quick restoration. - Users value the **robust security features** of Acronis Cyber Protect Cloud, ensuring safe data and protection from threats. - Users value the **ease of backup and recovery** with Acronis Cyber Protect Cloud's streamlined, all-in-one platform. - Users value the **comprehensive all-in-one protection** Acronis Cyber Protect Cloud offers for data security and recovery. **Cons:** - Users experience **slow performance** in Acronis Cyber Protect Cloud, affecting usability and efficiency during crucial tasks. - Users find the pricing of Acronis Cyber Protect Cloud **expensive compared to competitors** , leading to confusion in options and usability. - Users face challenges with **poor customer support** , noting slow responses and a lack of effective communication. - Users find the **initial complexity** of Acronis Cyber Protect Cloud overwhelming, but it becomes manageable over time. - Users face **backup issues** with Acronis, including difficulties with data deletion and configuration complexities for new users. #### What Are Recent G2 Reviews of Acronis Cyber Protect Cloud? **"[Simplifying Security, Backup, and Management in One Platform](https://www.g2.com/survey_responses/acronis-cyber-protect-cloud-review-12997399)"** **Rating:** 4.5/5.0 stars *— Matthias L.* [Read full review](https://www.g2.com/survey_responses/acronis-cyber-protect-cloud-review-12997399) --- **"[Acronis Makes MSP Client Management Fast and Effortless](https://www.g2.com/survey_responses/acronis-cyber-protect-cloud-review-12994727)"** **Rating:** 5.0/5.0 stars *— Azharul C.* [Read full review](https://www.g2.com/survey_responses/acronis-cyber-protect-cloud-review-12994727) --- #### What Are G2 Users Discussing About Acronis Cyber Protect Cloud? - [What is Acronis Cyber Protect Cloud used for?](https://www.g2.com/discussions/what-is-acronis-cyber-protect-cloud-used-for) - 2 comments ### 4. [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, automated monitoring, alerts, patch management, endpoint remote control, and insightful reporting. Built with a security-first design, Datto RMM enables robust endpoint & data security via features such as native ransomware detection, mandatory 2FA, agent encryption, and more. With 24x7 support and 99.99% uptime, MSPs can rely on Datto RMM to deliver the best experience to their customers. **Average Rating:** 4.5/5.0 **Total Reviews:** 774 **How Do G2 Users Rate Datto RMM?** - **Ease of Admin:** 8.9/10 (Category avg: 8.9/10) - **Device Management:** 9.2/10 (Category avg: 9.2/10) - **Service Management:** 8.7/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.2/10 (Category avg: 9.2/10) **Who Is the Company Behind Datto RMM?** - **Seller:** [Kaseya](https://www.g2.com/sellers/kaseya) - **Company Website:** https://www.kaseya.com/ - **Year Founded:** 2000 - **HQ Location:** Miami, FL - **Twitter:** @KaseyaCorp (17,411 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kaseya/ (5,471 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Director - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 63% Small-Business, 33% Mid-Market #### What Are Datto RMM's Pros and Cons? **Pros:** - Ease of Use (82 reviews) - Automation (60 reviews) - Features (51 reviews) - Integrations (50 reviews) - Remote Access (49 reviews) **Cons:** - Remote Access Issues (42 reviews) - Slow Performance (25 reviews) - Feature Issues (24 reviews) - Missing Features (24 reviews) - Needs Improvement (19 reviews) ### What Do G2 Reviewers Say About Datto RMM? *AI-generated summary from verified user reviews* **Pros:** - Users find Datto RMM exceptionally **easy to implement and use** , enhancing their efficiency in managing client devices and troubleshooting. - Users love the **seamless automation** in Datto RMM, enhancing efficiency and simplifying device management significantly. - Users value the **abundance of information and tools** provided by Datto RMM for effective customer management. - Users value the **sophisticated integrations** of Datto RMM, enhancing efficiency and managing client systems effectively. - Users appreciate the **ease of remote access** with Datto RMM, simplifying support and device monitoring. **Cons:** - Users face **remote access issues** due to connection timeouts and difficulties recovering from cloud backups. - Users experience **slow performance** with Datto RMM, leading to frustrating delays in managing and controlling endpoints. - Users find it challenging to create **custom monitors** , complicating setups and installations on client devices. - Users find the **missing features** of Datto RMM, like instability and limited agent options, frustrating and limiting. - Users feel Datto RMM's **Webremote needs modernization** and suggest improved methods for personalized job creation and feature promotion. #### What Are Recent G2 Reviews of Datto RMM? **"[Powerful, Easy-to-Use Remote Monitoring and Automation for MSPs](https://www.g2.com/survey_responses/datto-rmm-review-12813084)"** **Rating:** 4.0/5.0 stars *— D S.* [Read full review](https://www.g2.com/survey_responses/datto-rmm-review-12813084) --- **"[Intuitive and Robust for Remote Management](https://www.g2.com/survey_responses/datto-rmm-review-12725098)"** **Rating:** 5.0/5.0 stars *— Justin C.* [Read full review](https://www.g2.com/survey_responses/datto-rmm-review-12725098) --- #### What Are G2 Users Discussing About Datto RMM? - [Is datto RMM secure?](https://www.g2.com/discussions/is-datto-rmm-secure) - [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) - 2 comments - [What RMM did datto?](https://www.g2.com/discussions/what-rmm-did-datto) - [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) - 2 comments ### 5. [TeamViewer](https://www.g2.com/products/teamviewer/reviews) TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,890 **How Do G2 Users Rate TeamViewer?** - **Ease of Admin:** 8.9/10 (Category avg: 8.9/10) - **Device Management:** 9.4/10 (Category avg: 9.2/10) - **Service Management:** 9.4/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.3/10 (Category avg: 9.2/10) **Who Is the Company Behind TeamViewer?** - **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer) - **Company Website:** https://www.teamviewer.com - **Year Founded:** 2005 - **HQ Location:** Goppingen - **Twitter:** @TeamViewer (48,070 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3479536/ (2,769 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Small-Business, 35% Mid-Market #### What Are TeamViewer's Pros and Cons? **Pros:** - Ease of Use (518 reviews) - Remote Access (424 reviews) - Remote Control (341 reviews) - Easy Access (277 reviews) - Remote Work (275 reviews) **Cons:** - Connection Issues (180 reviews) - Connectivity Issues (146 reviews) - Expensive (139 reviews) - Slow Performance (135 reviews) - Remote Access Issues (119 reviews) ### What Do G2 Reviewers Say About TeamViewer? *AI-generated summary from verified user reviews* **Pros:** - Users find TeamViewer easy to use, appreciating its **flexible interface** and free basic functions for seamless remote connections. - Users praise the **ease of use** of TeamViewer, highlighting its reliable connections and intuitive interface for remote access. - Users find TeamViewer's **ease of use** invaluable for providing reliable remote support and accessing client systems effortlessly. - Users find **easy access** with TeamViewer, praising its simplicity and effectiveness across various devices and operating systems. - Users find TeamViewer exceptional for **remote desktop access** , enhancing collaboration through file transfers and virtual meetings. **Cons:** - Users face **connection issues** with TeamViewer, impacting performance and complicating the user experience. - Users face frequent **connectivity issues** with TeamViewer, impacting performance, especially during slow or unstable internet connections. - Users find the **pricing steep** , especially for commercial use, making it less accessible compared to alternatives. - Users experience **slow performance** during screenshare, especially with weaker internet connections impacting their work efficiency. - Users face **remote access issues** with TeamViewer, experiencing confusion and connectivity problems during use. #### What Are Recent G2 Reviews of TeamViewer? **"[TeamViewer: One Click Away from Easy Remote Support](https://www.g2.com/survey_responses/teamviewer-review-12714214)"** **Rating:** 5.0/5.0 stars *— Ebini M.* [Read full review](https://www.g2.com/survey_responses/teamviewer-review-12714214) --- **"[Wonderful product, very flexible, use over many platforms](https://www.g2.com/survey_responses/teamviewer-review-4314442)"** **Rating:** 5.0/5.0 stars *— Danny B.* [Read full review](https://www.g2.com/survey_responses/teamviewer-review-4314442) --- #### What Are G2 Users Discussing About TeamViewer? - [What are the unique benefits of using TeamViewer Remote for remote access and support?](https://www.g2.com/discussions/what-are-the-unique-benefits-of-using-teamviewer-remote-for-remote-access-and-support) - 2 comments, 1 upvote - [How is TeamViewer Remote being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-teamviewer-remote-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is TeamViewer used for?](https://www.g2.com/discussions/what-is-teamviewer-used-for) - 2 comments - [Do hackers use TeamViewer?](https://www.g2.com/discussions/teamviewer-do-hackers-use-teamviewer) - 2 comments - [What is TeamViewer tensor?](https://www.g2.com/discussions/teamviewer-engage-what-is-teamviewer-tensor) ### 6. [Action1](https://www.g2.com/products/action1/reviews) Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience. In 2025, Action1 was recognized by Inc. 5000 as the fastest-growing private software company in America. The company is founder-led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi-billion-dollar cybersecurity company. **Average Rating:** 4.9/5.0 **Total Reviews:** 1,065 **How Do G2 Users Rate Action1?** - **Ease of Admin:** 9.5/10 (Category avg: 8.9/10) - **Device Management:** 9.1/10 (Category avg: 9.2/10) - **Service Management:** 8.0/10 (Category avg: 8.5/10) - **Remote Monitoring:** 8.9/10 (Category avg: 9.2/10) **Who Is the Company Behind Action1?** - **Seller:** [Action1](https://www.g2.com/sellers/action1) - **Company Website:** https://www.action1.com/?refid=G2_company_website - **Year Founded:** 2018 - **HQ Location:** Houston, Texas - **Twitter:** @Action1corp (609 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/action1/ (124 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, System Administrator - **Top Industries:** Information Technology and Services, Manufacturing - **Company Size:** 55% Mid-Market, 37% Small-Business #### What Are Action1's Pros and Cons? **Pros:** - Ease of Use (375 reviews) - Patch Management (330 reviews) - Easy Setup (225 reviews) - Software Deployment (212 reviews) - Automation (205 reviews) **Cons:** - Missing Features (171 reviews) - Remote Access Issues (111 reviews) - Feature Limitations (73 reviews) - Needs Improvement (72 reviews) - Improvement Needed (71 reviews) ### What Do G2 Reviewers Say About Action1? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **amazing ease of use** of Action1, enabling quick deployment and straightforward management of endpoints. - Users highly value Action1's **reliable patch management** , praising its effective and efficient deployment for endpoint management. - Users find Action1's **setup process simple and efficient** , making it easy to start managing endpoints quickly. - Users commend Action1 for its **easy software deployment** , enabling efficient management and reliable patching capabilities with minimal effort. - Users love the **automation capabilities** of Action1, enabling seamless server updates and efficient task management. **Cons:** - Users feel disappointed by the **lack of Linux patches** in Action1, limiting its overall utility and functionality. - Users feel that **remote access could use improvements** as it can be slow and less efficient compared to alternatives. - Users find **feature limitations** in Action1, particularly with customizations and the absence of a Linux client. - Users indicate that Action1's **reporting and logging need improvement** for better usability and clarity. - Users note the need for **improvement in error logging and sorting functionality** for a smoother experience with Action1. #### What Are Recent G2 Reviews of Action1? **"[Action1: Free, Powerful Device Management with Fast, Frictionless Deployment](https://www.g2.com/survey_responses/action1-review-12868092)"** **Rating:** 5.0/5.0 stars *— Jonathan B.* [Read full review](https://www.g2.com/survey_responses/action1-review-12868092) --- **"[Fast, Straightforward Patching and Onboarding with Action1.](https://www.g2.com/survey_responses/action1-review-12975754)"** **Rating:** 4.5/5.0 stars *— Chris A.* [Read full review](https://www.g2.com/survey_responses/action1-review-12975754) --- #### What Are G2 Users Discussing About Action1? - [What do you like most about Action1 for remote endpoint management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-action1-for-remote-endpoint-management-and-what-could-be-improved) - 1 comment - [What is Action1 RMM used for?](https://www.g2.com/discussions/what-is-action1-rmm-used-for) - 1 comment ### 7. [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) Join the thousands of MSPs and IT professionals who use N-able™ N-central® to remotely monitor and manage devices and complex networks. Built with security in mind, N-central provides the visibility and efficiency you need to monitor more, provide great customer service, and scale your business. Key features include: • Monitor almost any device, including support for Windows, Linux, and macOS • Gain complete insight across your network and cloud services without the need for extra network monitoring software • Create automated patch management policies to ensure devices are up to date • Streamline your workflow with drag-and-drop scripting in automation manager—no need to write a line of code • Provide remote support across devices and platforms with the integrated Take Control feature • Integrate your existing PSA software or use N-able MSP Manager to manage tickets and billing • Manage security with integrated backup, EDR, AV, and disk encryption • Available as an on-premises or hosted cloud solution to fit your business N-central is designed to help you run your managed services business or internal IT department more efficiently, so you can focus on scaling operations. **Average Rating:** 4.4/5.0 **Total Reviews:** 537 **How Do G2 Users Rate N-able N-central?** - **Ease of Admin:** 7.9/10 (Category avg: 8.9/10) - **Device Management:** 8.8/10 (Category avg: 9.2/10) - **Service Management:** 8.1/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.1/10 (Category avg: 9.2/10) **Who Is the Company Behind N-able N-central?** - **Seller:** [N-able](https://www.g2.com/sellers/n-able) - **Company Website:** https://www.n-able.com - **HQ Location:** Morrisville, North Carolina - **Twitter:** @Nable (15,859 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/n-able (2,287 employees on LinkedIn®) - **Ownership:** NYSE: NABL **Who Uses This Product?** - **Who Uses This:** Director, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 60% Small-Business, 33% Mid-Market #### What Are N-able N-central's Pros and Cons? **Pros:** - Ease of Use (188 reviews) - Automation (116 reviews) - Features (112 reviews) - Remote Access (89 reviews) - Monitoring (80 reviews) **Cons:** - Missing Features (87 reviews) - Feature Issues (65 reviews) - Needs Improvement (61 reviews) - Learning Curve (47 reviews) - Not User-Friendly (47 reviews) ### What Do G2 Reviewers Say About N-able N-central? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of N-able N-central, enjoying its reliable features and efficient management tools. - Users value the **automation capabilities** of N-able N-central, enhancing proactive management without disturbing clients. - Users appreciate the **robust features** of N-able N-central, facilitating seamless system management and remote access. - Users appreciate the **solid remote system monitoring and access** provided by N-able N-central, enhancing flexibility and efficiency. - Users value the **comprehensive monitoring capabilities** of N-able N-central, enabling proactive management without disturbing clients. **Cons:** - Users find the **missing features** of N-able N-central, such as chat and credential management, quite limiting. - Users find that the **feature issues** hinder usability and create confusion with settings and integrations. - Users find that N-able N-central's **reporting and support need improvement** , affecting setup efficiency and user experience. - Users find the **steep learning curve** of N-able N-central challenging, particularly without adequate guidance for navigation. - Users find the **not user-friendly interface** of N-able N-central challenging, requiring significant time to learn and navigate. #### What Are Recent G2 Reviews of N-able N-central? **"[Very powerful, flexible platform with strong integrations and automation](https://www.g2.com/survey_responses/n-able-n-central-review-12805749)"** **Rating:** 5.0/5.0 stars *— Patrick K.* [Read full review](https://www.g2.com/survey_responses/n-able-n-central-review-12805749) --- **"[Reliable Central Hub for Seamless Remote Management](https://www.g2.com/survey_responses/n-able-n-central-review-12787613)"** **Rating:** 5.0/5.0 stars *— Chris M.* [Read full review](https://www.g2.com/survey_responses/n-able-n-central-review-12787613) --- #### What Are G2 Users Discussing About N-able N-central? - [How much does SolarWinds RMM cost?](https://www.g2.com/discussions/how-much-does-solarwinds-rmm-cost) - 1 comment - [What does SolarWinds MSP do?](https://www.g2.com/discussions/what-does-solarwinds-msp-do) - [What is MSP N Central?](https://www.g2.com/discussions/what-is-msp-n-central) - [What is N Central?](https://www.g2.com/discussions/what-is-n-central) ### 8. [Syncro](https://www.g2.com/products/syncro/reviews) Syncro is a unified IT and security operations platform that acts as a force multiplier for IT departments. By bringing endpoint management, service desk automation, and Microsoft 365 security into a single system of action, we eliminate the tool silos that create security gaps. Syncro helps your team transition from reactive firefighting to proactive orchestration, ensuring every device is patched and every cloud tenant is secure. Experience a streamlined workflow that hardens your security posture while maximizing organizational productivity. Build a more resilient IT infrastructure with a platform built to scale with your business. **Average Rating:** 4.5/5.0 **Total Reviews:** 501 **How Do G2 Users Rate Syncro?** - **Ease of Admin:** 8.9/10 (Category avg: 8.9/10) - **Device Management:** 8.9/10 (Category avg: 9.2/10) - **Service Management:** 8.6/10 (Category avg: 8.5/10) - **Remote Monitoring:** 8.9/10 (Category avg: 9.2/10) **Who Is the Company Behind Syncro?** - **Seller:** [Syncro Technologies Inc.](https://www.g2.com/sellers/syncro-technologies-inc) - **Company Website:** https://syncrosecure.com - **Year Founded:** 2017 - **HQ Location:** Fully remote, US - **LinkedIn® Page:** https://www.linkedin.com/company/syncromsp/ (111 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 79% Small-Business, 8% Mid-Market #### What Are Syncro's Pros and Cons? **Pros:** - Ease of Use (245 reviews) - Features (166 reviews) - Easy Setup (111 reviews) - Integrations (109 reviews) - Automation (107 reviews) **Cons:** - Missing Features (107 reviews) - Improvement Needed (83 reviews) - Feature Limitations (73 reviews) - Feature Issues (63 reviews) - Needs Improvement (60 reviews) ### What Do G2 Reviewers Say About Syncro? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in Syncro, greatly enhancing client communication and internal ticket management. - Users value the **streamlined remote management** and proactive insights of Syncro, boosting productivity and efficiency. - Users find **Syncro's easy setup** a significant advantage, making onboarding seamless for first-time users. - Users value the **seamless integrations** of Syncro, enhancing efficiency through unified tools and easy setup. - Users appreciate the **automation capabilities** of Syncro, enhancing workflow efficiency and simplifying asset management. **Cons:** - Users desire more **missing features** , like additional Linux support and interactive timesheets, for improved functionality. - Users note significant **improvement needed** in Syncro's interface and functionality for a smoother experience with invoicing and reporting. - Users highlight **feature limitations** such as UI issues, restricted Linux support, and inadequate reporting capabilities. - Users face multiple **feature issues** with Syncro, including limited API, poor automation, and faulty ticket management. - Users note that Syncro's **API and automation features** need improvement, often requiring complex workarounds for tasks. #### What Are Recent G2 Reviews of Syncro? **"[User-Friendly and Efficient for Daily IT Support](https://www.g2.com/survey_responses/syncro-review-10823178)"** **Rating:** 5.0/5.0 stars *— steve t.* [Read full review](https://www.g2.com/survey_responses/syncro-review-10823178) --- **"[User-Friendly App that is great for a team in a business](https://www.g2.com/survey_responses/syncro-review-12059675)"** **Rating:** 4.0/5.0 stars *— Michael C.* [Read full review](https://www.g2.com/survey_responses/syncro-review-12059675) --- #### What Are G2 Users Discussing About Syncro? - [What is Syncro used for?](https://www.g2.com/discussions/what-is-syncro-used-for) - [What is atera RMM?](https://www.g2.com/discussions/syncro-what-is-atera-rmm) - 1 comment - [What is Synchro 4d?](https://www.g2.com/discussions/what-is-synchro-4d) - [What is Synchro Pro?](https://www.g2.com/discussions/what-is-synchro-pro) - 1 comment - [What is Synchro software used for?](https://www.g2.com/discussions/what-is-synchro-software-used-for) - 3 comments ### 9. [Milvus TI](https://www.g2.com/products/milvus-ti/reviews) O Milvus é uma plataforma completa de gestão de atendimento, relacionamento com clientes e ativos de TI, desenvolvida para empresas que buscam centralizar processos, aumentar a eficiência operacional e melhorar a experiência do cliente. A solução reúne em um único ambiente recursos de Help Desk, gestão de tickets, inventário de TI, atendimento multicanal (e-mail, chat, WhatsApp e outros) e automação de processos, permitindo maior controle, visibilidade e padronização das operações de suporte e atendimento. Com foco em simplicidade, escalabilidade e integração, o Milvus se conecta facilmente a ferramentas de CRM, marketing e vendas, ajudando equipes a tomar decisões baseadas em dados e a acompanhar indicadores em tempo real. É ideal para empresas de diferentes portes que desejam profissionalizar o suporte, organizar ativos tecnológicos e fortalecer o relacionamento com seus clientes. **Average Rating:** 4.8/5.0 **Total Reviews:** 132 **How Do G2 Users Rate Milvus TI?** - **Ease of Admin:** 9.3/10 (Category avg: 8.9/10) - **Device Management:** 9.8/10 (Category avg: 9.2/10) - **Remote Monitoring:** 9.4/10 (Category avg: 9.2/10) **Who Is the Company Behind Milvus TI?** - **Seller:** [Milvus](https://www.g2.com/sellers/milvus) - **HQ Location:** São Caetano do Sul, BR - **LinkedIn® Page:** https://www.linkedin.com/company/milvusbr/ (72 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Analista de Suporte, Analista de TI - **Top Industries:** Information Technology and Services, Computer Networking - **Company Size:** 45% Small-Business, 42% Mid-Market #### What Are Milvus TI's Pros and Cons? **Pros:** - Asset Management (2 reviews) - Automation (2 reviews) - Efficiency (2 reviews) - Management Efficiency (2 reviews) - Ticketing System (2 reviews) **Cons:** - Connection Issues (2 reviews) - Performance Issues (2 reviews) - Complexity (1 reviews) - Latency Issues (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About Milvus TI? *AI-generated summary from verified user reviews* **Pros:** - Users value the **efficient asset management** features of Milvus TI, enhancing operations and reducing manual workload significantly. - Users value the **automation features** of Milvus TI, which significantly streamline operations and enhance efficiency. - Users value the **efficiency** of Milvus TI, enhancing operations with automated ticketing and streamlined inventory management. - Users benefit from the **management efficiency** of Milvus TI, streamlining operations and enhancing productivity with automation. - Users value the **WhatsApp integration** in Milvus TI, which streamlines ticketing and enhances operational efficiency. **Cons:** - Users experience **connection issues** with Milvus TI, particularly on older hardware, affecting performance and reliability. - Users find that the **performance issues** of Milvus TI can hinder functionality, especially on older hardware. - Users find Milvus TI initially **complex** due to unfamiliar filter usage, although it proves powerful with effort. - Users experience **latency issues** on older hardware, leading to sluggish connections that hinder performance. - Users find Milvus TI's interface initially daunting due to its **steep learning curve** , requiring effort to navigate effectively. #### What Are Recent G2 Reviews of Milvus TI? **"[Intuitive system with complete inventory, service, and tickets, good cost-benefit](https://www.g2.com/survey_responses/milvus-ti-review-12376802)"** **Rating:** 4.0/5.0 stars *— Gabriel M.* [Read full review](https://www.g2.com/survey_responses/milvus-ti-review-12376802) --- **"[Strategic dashboards that elevate real-time support management](https://www.g2.com/survey_responses/milvus-ti-review-12378087)"** **Rating:** 5.0/5.0 stars *— Pytter S.* [Read full review](https://www.g2.com/survey_responses/milvus-ti-review-12378087) --- ### 10. [Ivanti Neurons for Unified Endpoint Management](https://www.g2.com/products/ivanti-neurons-for-unified-endpoint-management/reviews) Ivanti Neurons for UEM unifies the management and security of every device across the enterprise—Windows, macOS, Linux, mobile, rugged, IoT, and VR/XR headsets—within a single platform. Powered by AI, it automates patching, compliance, onboarding, and remediation, eliminating manual effort while strengthening protection across the entire device estate. With Ivanti Neurons for UEM, organizations gain risk based patching, zero touch onboarding, self healing device capabilities, proactive digital experience optimization, and continuous compliance, all reinforced by automated AI insights that surface issues before they impact productivity. Ivanti Neurons for UEM delivers full visibility across your environment, eliminating blind spots and enabling IT and Security teams to shift from reactive firefighting to strategic action. Its native integrations streamline workflows, enhance cross team alignment, and help strengthen an organization’s overall security posture. The result: organizations reduce risk, scale IT efficiency, and deliver seamless, resilient, and secure digital experiences for every user. **Average Rating:** 4.3/5.0 **Total Reviews:** 127 **How Do G2 Users Rate Ivanti Neurons for Unified Endpoint Management?** - **Ease of Admin:** 8.3/10 (Category avg: 8.9/10) - **Device Management:** 8.7/10 (Category avg: 9.2/10) - **Service Management:** 8.5/10 (Category avg: 8.5/10) - **Remote Monitoring:** 8.4/10 (Category avg: 9.2/10) **Who Is the Company Behind Ivanti Neurons for Unified Endpoint Management?** - **Seller:** [Ivanti](https://www.g2.com/sellers/ivanti) - **Company Website:** https://www.ivanti.com/ - **Year Founded:** 1985 - **HQ Location:** South Jordan, UT - **Twitter:** @GoIvanti (6,761 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/15224185/ (3,023 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 36% Enterprise, 33% Mid-Market #### What Are Ivanti Neurons for Unified Endpoint Management's Pros and Cons? **Pros:** - Automation (4 reviews) - Features (4 reviews) - Device Management (3 reviews) - Ease of Use (3 reviews) - Easy Implementation (2 reviews) **Cons:** - Poor Customer Support (3 reviews) - Communication Delays (2 reviews) - Feature Issues (2 reviews) - Learning Curve (2 reviews) - Patching Issues (2 reviews) ### What Do G2 Reviewers Say About Ivanti Neurons for Unified Endpoint Management? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **strong automation and self-healing features** of Ivanti Neurons, enhancing efficiency and visibility across devices. - Users appreciate the **strong automation and self-healing features** of Ivanti Neurons, enhancing management across all device types. - Users value the **ease of use** of Ivanti Neurons for efficient management and seamless integration across various systems. - Users find **easy implementation** with Ivanti Neurons for Unified Endpoint Management enhances efficiency and streamlines IT tasks. - Users value the **advanced automation and AI features** in Ivanti Neurons, enhancing efficiency and simplifying endpoint management. **Cons:** - Users find **poor customer support** with inconsistent response times, impacting overall satisfaction with Ivanti Neurons. - Users experience **communication delays** that hinder swift resolution during critical incidents and complicate overall workflow management. - Users face challenges with a **cluttered UI and steep learning curve** , impacting overall efficiency and customization. - Users find the **steep learning curve** challenging, especially for those new to the platform or similar solutions. - Users find the **UI cluttered and unintuitive** , making it difficult to navigate and access essential tools efficiently. #### What Are Recent G2 Reviews of Ivanti Neurons for Unified Endpoint Management? **"[Integrated, Automated, and Scalable Endpoint Management](https://www.g2.com/survey_responses/ivanti-neurons-for-unified-endpoint-management-review-12833835)"** **Rating:** 5.0/5.0 stars *— Ajit M.* [Read full review](https://www.g2.com/survey_responses/ivanti-neurons-for-unified-endpoint-management-review-12833835) --- **"[Centralized Device Management Made Easy with Ivanti Neurons for UEM](https://www.g2.com/survey_responses/ivanti-neurons-for-unified-endpoint-management-review-12786723)"** **Rating:** 4.5/5.0 stars *— Nijat I.* [Read full review](https://www.g2.com/survey_responses/ivanti-neurons-for-unified-endpoint-management-review-12786723) --- ### 11. [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) N-able N-sight™ RMM combines remote monitoring and management, remote access, ticketing, and billing capabilities, into one powerful yet easy to use platform that streamlines day-to-operations, combats threats and drives operational efficiency. Key features include: • Manage all devices across Windows, Linux and Apple platforms • Get up in running rapidly with simple onboarding steps, built-in automation scripts and patching policies • Automated Microsoft patch management to help ensure compliance and security at all times • Integrated Endpoint Detection and Response for layered security • Drag and drop automation for efficient service delivery • Secure and instant remote access to desktop or mobile devices (Windows, macOS, iOS and Android) • Ticketing, including workflows, routing rules and automation to drive efficiency and collaboration across teams • Simple time tracking, including functionality for recurring tickets and appointments • Automated billing and invoicing that integrates with your existing accounting software • Best in class integrations, providing flexibility via APIs and open ecosystem N-sight RMM makes it easy for MSPs and IT Professionals to get started in minutes with a powerful all-in-one platform that delivers the perfect blend of capabilities and ease of use. **Average Rating:** 4.3/5.0 **Total Reviews:** 338 **How Do G2 Users Rate N-able N-Sight RMM?** - **Ease of Admin:** 8.2/10 (Category avg: 8.9/10) - **Device Management:** 8.5/10 (Category avg: 9.2/10) - **Service Management:** 8.0/10 (Category avg: 8.5/10) - **Remote Monitoring:** 8.9/10 (Category avg: 9.2/10) **Who Is the Company Behind N-able N-Sight RMM?** - **Seller:** [N-able](https://www.g2.com/sellers/n-able) - **Company Website:** https://www.n-able.com - **HQ Location:** Morrisville, North Carolina - **Twitter:** @Nable (15,859 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/n-able (2,287 employees on LinkedIn®) - **Ownership:** NYSE: NABL **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 76% Small-Business, 20% Mid-Market #### What Are N-able N-Sight RMM's Pros and Cons? **Pros:** - Ease of Use (84 reviews) - Remote Access (52 reviews) - Automation (35 reviews) - Monitoring (32 reviews) - Features (31 reviews) **Cons:** - Feature Issues (24 reviews) - Not User-Friendly (21 reviews) - Laggy Performance (20 reviews) - Missing Features (20 reviews) - Patching Issues (17 reviews) ### What Do G2 Reviewers Say About N-able N-Sight RMM? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of N-able N-Sight RMM, noting smooth navigation and simple report setups. - Users value the **efficient remote access** of N-able N-Sight RMM, significantly easing workstation management and troubleshooting. - Users value the **automation capabilities** of N-able N-Sight RMM, significantly enhancing efficiency and reducing manual tasks. - Users appreciate the **comprehensive remote monitoring** features of N-able N-Sight RMM, enhancing operational efficiency significantly. - Users find the **useful and stable features** of N-able N-Sight RMM invaluable for enhancing customer service quality. **Cons:** - Users express frustration over **feature issues** due to poor integration and lack of management initiative in resolving bugs. - Users find N-able N-Sight RMM to be **not user-friendly** , struggling with navigation and an overwhelming interface. - Users experience **laggy performance** with N-able N-Sight RMM, affecting remote access and overall usability. - Users express concern over **missing features** in N-able N-Sight RMM, limiting functionality and customization options. - Users report frequent **patching issues** with N-able N-Sight RMM, leading to reliability concerns and increased workload. #### What Are Recent G2 Reviews of N-able N-Sight RMM? **"[Easy to use - Extremely effective remote management](https://www.g2.com/survey_responses/n-able-n-sight-rmm-review-9643529)"** **Rating:** 4.5/5.0 stars *— Jamie C.* [Read full review](https://www.g2.com/survey_responses/n-able-n-sight-rmm-review-9643529) --- **"[Recommended](https://www.g2.com/survey_responses/n-able-n-sight-rmm-review-10987186)"** **Rating:** 4.0/5.0 stars *— Reece B.* [Read full review](https://www.g2.com/survey_responses/n-able-n-sight-rmm-review-10987186) --- #### What Are G2 Users Discussing About N-able N-Sight RMM? - [What does remote monitoring mean?](https://www.g2.com/discussions/what-does-remote-monitoring-mean) - [What is SolarWinds RMM?](https://www.g2.com/discussions/what-is-solarwinds-rmm) - [How does SolarWinds monitoring tool work?](https://www.g2.com/discussions/how-does-solarwinds-monitoring-tool-work) - [What is SolarWinds monitoring?](https://www.g2.com/discussions/what-is-solarwinds-monitoring) ### 12. [Pulseway](https://www.g2.com/products/pulseway/reviews) Pulseway is RMM software, built to help MSPs and IT teams reduce downtime, take control and become more efficient. Pulseway provides all-in-one IT monitoring and management software, filled with features and modules to boost your productivity straight out of the box and never miss critical alerts. - Pulseway’s comprehensive remote monitoring and management (RMM) software provides a complete view across your network. View operational data for workstations, servers, VMs, network devices and more, while resolving issues straight from the same interface. - Be instantly alerted to issues, resolve them before they become a problem and minimize downtime – across the network. - Let you and your team be fully productive from anywhere to deliver first-class customer service wherever you are. - Automate repetitive IT tasks and automatically fix issues before they become a problem. - Pulseway built-in Mobile Remote Control enables simple, reliable, and fluid remote access to any monitored systems. Access files, applications and control remote systems as if you were sitting right in front of them. Try Pulseway RMM today with a free 14-day no-commitment trial to see for yourself. **Average Rating:** 4.6/5.0 **Total Reviews:** 120 **How Do G2 Users Rate Pulseway?** - **Ease of Admin:** 9.2/10 (Category avg: 8.9/10) - **Device Management:** 9.3/10 (Category avg: 9.2/10) - **Service Management:** 8.8/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.4/10 (Category avg: 9.2/10) **Who Is the Company Behind Pulseway?** - **Seller:** [MMSoft Design](https://www.g2.com/sellers/mmsoft-design) - **Year Founded:** 2011 - **HQ Location:** Dublin, Ireland - **Twitter:** @pulsewayapp (6,073 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1987200/ (47 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 51% Small-Business, 43% Mid-Market #### What Are Pulseway's Pros and Cons? **Pros:** - Intuitive (9 reviews) - Easy Setup (8 reviews) - Implementation Ease (7 reviews) - Easy Integrations (6 reviews) - Integrations (6 reviews) **Cons:** - Limited Features (4 reviews) - Limited Compatibility (3 reviews) - Slow Performance (3 reviews) - Expensive (2 reviews) - Feature Issues (2 reviews) ### What Do G2 Reviewers Say About Pulseway? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **intuitive design** of Pulseway, making it easy to implement and enhancing customer support. - Users love the **easy setup** of Pulseway, which streamlines IT management and boosts customer support seamlessly. - Users highlight the **implementation ease** of Pulseway, noting fast setup and excellent support throughout the process. - Users value the **easy integrations** of Pulseway, enhancing their workflow and overall software experience. - Users appreciate the **seamless integrations** of Pulseway, enhancing support and management efficiency across platforms. **Cons:** - Users express concerns about **limited features** in Pulseway, indicating a need for improved functionality and updates. - Users note **limited compatibility** with Microsoft Office and Linux, impacting overall experience and integration options. - Users experience **slow performance** with Pulseway, especially during peak hours, affecting overall usability and functionality. - Users feel that the **pricing is very high** compared to other comparable RMMs, suggesting a need for better value. - Users report frequent issues with **unfinished features** and excessive upselling, making the experience frustrating and inconsistent. #### What Are Recent G2 Reviews of Pulseway? **"[Brilliant Mobile Control and Versatile Remote Management](https://www.g2.com/survey_responses/pulseway-review-12750546)"** **Rating:** 4.5/5.0 stars *— Rinalon E.* [Read full review](https://www.g2.com/survey_responses/pulseway-review-12750546) --- **"[Pulseway’s Mobile-Friendly Remote Monitoring with Real-Time Alerts and Automation](https://www.g2.com/survey_responses/pulseway-review-12795320)"** **Rating:** 4.5/5.0 stars *— Luciana S.* [Read full review](https://www.g2.com/survey_responses/pulseway-review-12795320) --- #### What Are G2 Users Discussing About Pulseway? - [Is Pulseway cloud based?](https://www.g2.com/discussions/is-pulseway-cloud-based) - [Does Pulseway have a free version?](https://www.g2.com/discussions/does-pulseway-have-a-free-version) - [What can Pulseway monitor?](https://www.g2.com/discussions/what-can-pulseway-monitor) - 1 comment - [What is Pulseway used for?](https://www.g2.com/discussions/what-is-pulseway-used-for) ### 13. [SuperOps](https://www.g2.com/products/superops/reviews) SuperOps is a unified PSA+RMM platform built for MSPs of all shapes and sizes. SuperOps's platform is built on three principles 1. One for all, all-in-one If you can dream it, you can do it. SuperOps is the only unified MSP that will take the pain out of your everyday tasks. No more switching between five tools to complete one simple task. 2. Get tasks done while you’re asleep We are an automation-first platform. Automation sits at the center of everything we are building at SuperOps.ai. Our platform is designed to save at least three man-hours every week. That’s six days of vacation! Sit back, relax, and leave the grunt work to our platform. 3. Draws you in, blows your mind Our MSP software's human-centered design is beautiful and easy on the eyes. We took great care in crafting the UI because even the little things matter to us. Everything looks better, feels better you wish you had more stuff to do (just to hang out in the software). **Average Rating:** 4.4/5.0 **Total Reviews:** 182 **How Do G2 Users Rate SuperOps?** - **Ease of Admin:** 9.0/10 (Category avg: 8.9/10) - **Device Management:** 9.0/10 (Category avg: 9.2/10) - **Service Management:** 8.8/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.0/10 (Category avg: 9.2/10) **Who Is the Company Behind SuperOps?** - **Seller:** [SuperOps Inc](https://www.g2.com/sellers/superops-inc) - **Company Website:** https://superops.com/ - **Year Founded:** 2020 - **HQ Location:** Claymont, US - **LinkedIn® Page:** https://www.linkedin.com/company/superops-ai/about (178 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Director - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 85% Small-Business, 14% Mid-Market #### What Are SuperOps's Pros and Cons? **Pros:** - Ease of Use (78 reviews) - Customer Support (66 reviews) - Features (47 reviews) - User Interface (34 reviews) - Intuitive (32 reviews) **Cons:** - Missing Features (45 reviews) - Feature Issues (22 reviews) - Integration Issues (16 reviews) - Access Limitations (15 reviews) - Lack of Integrations (14 reviews) ### What Do G2 Reviewers Say About SuperOps? *AI-generated summary from verified user reviews* **Pros:** - Users find SuperOps to have **exceptional ease of use** , enabling quick learning and seamless integration into workflows. - Users rave about SuperOps' **exceptional customer support** , highlighting their quick responses and effective guidance for solutions. - Users appreciate the **integrated tools and responsive support** of SuperOps, streamlining their workflow effectively. - Users praise SuperOps for its **friendly and intuitive interface** , making it ideal for technicians new to RMM. - Users love the **intuitive interface** of SuperOps, making navigation and task management seamless and efficient. **Cons:** - Users note the **missing features** like advanced Runbooks and multi-endpoint installer hinder optimal use of SuperOps. - Users experience **feature issues** with SuperOps, including accidental deletions and limited app functionality compared to the WebGUI. - Users face **integration issues** with SuperOps, highlighting the lack of connectivity with major tools and platforms. - Users express frustration with **access limitations** to advanced Runbook options, hindering effective PSA operations and functionality. - Users are frustrated by the **lack of integrations** , limiting functionality with popular tools like SharePoint and Google Drive. #### What Are Recent G2 Reviews of SuperOps? **"[All-in-One RMM + Ticketing That Powers Remote-First Automation](https://www.g2.com/survey_responses/superops-review-12986642)"** **Rating:** 5.0/5.0 stars *— Nick M.* [Read full review](https://www.g2.com/survey_responses/superops-review-12986642) --- **"[Modern, Fast-Evolving RMM with a Great UI and Strong Integrations](https://www.g2.com/survey_responses/superops-review-12985082)"** **Rating:** 4.5/5.0 stars *— Kevin J. W.* [Read full review](https://www.g2.com/survey_responses/superops-review-12985082) --- ### 14. [Splashtop Autonomous Endpoint Management](https://www.g2.com/products/splashtop-autonomous-endpoint-management/reviews) Splashtop Autonomous Endpoint Management (AEM) is an automation-led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient. Splashtop AEM enables IT to: • Automate patching for OS, third-party, and custom apps • Complement Intune and other MDMs with real-time patching, scripting and remediation • Detect and prioritize vulnerabilities using AI-powered based threat CVE insights • Track and manage hardware and software inventory across all endpoints • Monitor endpoints and resolve issues proactively **Average Rating:** 4.5/5.0 **Total Reviews:** 65 **How Do G2 Users Rate Splashtop Autonomous Endpoint Management?** - **Ease of Admin:** 9.0/10 (Category avg: 8.9/10) - **Device Management:** 10.0/10 (Category avg: 9.2/10) - **Remote Monitoring:** 8.3/10 (Category avg: 9.2/10) **Who Is the Company Behind Splashtop Autonomous Endpoint Management?** - **Seller:** [Splashtop Inc.](https://www.g2.com/sellers/splashtop-inc) - **Company Website:** https://www.splashtop.com - **Year Founded:** 2006 - **HQ Location:** Cupertino, CA - **Twitter:** @splashtop (5,216 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1944335/ (346 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager - **Top Industries:** Information Technology and Services, Manufacturing - **Company Size:** 55% Mid-Market, 34% Small-Business #### What Are Splashtop Autonomous Endpoint Management's Pros and Cons? **Pros:** - Ease of Use (20 reviews) - Reliability (18 reviews) - Remote Access (17 reviews) - Security (14 reviews) - Features (11 reviews) **Cons:** - Missing Features (12 reviews) - Limited Features (6 reviews) - Limitations (5 reviews) - Needs Improvement (5 reviews) - Remote Access Issues (4 reviews) ### What Do G2 Reviewers Say About Splashtop Autonomous Endpoint Management? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Splashtop, highlighting seamless integration and intuitive management for enhanced productivity. - Users value the **reliability** of Splashtop, ensuring timely updates and secure access for seamless team collaboration. - Users appreciate the **superior remote access** capabilities of Splashtop, enhancing troubleshooting and user training efficiency. - Users value the **robust security features** of Splashtop, enabling easy management of threats and updates effortlessly. - Users love the **intuitive interface and seamless integration** of Splashtop, enabling proactive IT management and enhanced efficiency. **Cons:** - Users highlight **missing features** in Splashtop AEM, wishing for improved reporting and deeper compliance capabilities. - Users find the **limited software updates and reporting features** restricts their experience with Splashtop's endpoint management. - Users note a **limited functionality for admins** , often requiring reliance on a single owner account for significant changes. - Users note that Splashtop Autonomous Endpoint Management has **excessive memory and CPU usage** , which can be inconsistent across systems. - Users face **remote access issues** due to IP conflicts and occasional offline status after streamer updates. #### What Are Recent G2 Reviews of Splashtop Autonomous Endpoint Management? **"[AI-Powered Endpoint Management on Autopilot with Real-Time Visibility](https://www.g2.com/survey_responses/splashtop-autonomous-endpoint-management-review-12994102)"** **Rating:** 4.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/splashtop-autonomous-endpoint-management-review-12994102) --- **"[Centralized Management with Seamless Updates](https://www.g2.com/survey_responses/splashtop-autonomous-endpoint-management-review-12500494)"** **Rating:** 4.5/5.0 stars *— Calvin M.* [Read full review](https://www.g2.com/survey_responses/splashtop-autonomous-endpoint-management-review-12500494) --- ### 15. [ConnectWise Automate](https://www.g2.com/products/connectwise-automate/reviews) ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323. **Average Rating:** 4.1/5.0 **Total Reviews:** 132 **How Do G2 Users Rate ConnectWise Automate?** - **Ease of Admin:** 7.1/10 (Category avg: 8.9/10) - **Device Management:** 9.4/10 (Category avg: 9.2/10) - **Service Management:** 8.8/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.4/10 (Category avg: 9.2/10) **Who Is the Company Behind ConnectWise Automate?** - **Seller:** [ConnectWise](https://www.g2.com/sellers/connectwise) - **Year Founded:** 1982 - **HQ Location:** Tampa, FL - **Twitter:** @ConnectWise (14,926 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/48576/ (3,388 employees on LinkedIn®) - **Phone:** 800-671-6898 **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 66% Small-Business, 32% Mid-Market #### What Are ConnectWise Automate's Pros and Cons? **Pros:** - Features (3 reviews) - Asset Management (2 reviews) - Automation (2 reviews) - Alerts (1 reviews) - Customer Support (1 reviews) **Cons:** - Needs Improvement (2 reviews) - UX Improvement (2 reviews) - Agent Reliability (1 reviews) - Connection Issues (1 reviews) - Device Management (1 reviews) ### What Do G2 Reviewers Say About ConnectWise Automate? *AI-generated summary from verified user reviews* **Pros:** - Users value the **customizable features** of ConnectWise Automate, enhancing the effectiveness of their remote management tasks. - Users appreciate the **convenience of centralized asset management** , finding it easy to implement and use daily. - Users value the **automation capabilities** of ConnectWise Automate, enhancing their efficiency in managing numerous devices. - Users appreciate the **notification system** that keeps them updated on ticket statuses and SLA deadlines. - Users appreciate the **excellent customer support** of ConnectWise Automate, finding it easy to implement and use daily. **Cons:** - Users find that ConnectWise Automate has a **time-consuming setup process** and lacks ease of use, requiring strong administration. - Users find the **UX improvement** necessary, as the interface feels outdated and usability suffers without proper administration. - Users often face **delays in agent reinstallation** , which can hinder efficiency and productivity. - Users often face **intermittent connection issues** with ConnectWise Automate, negatively impacting their workflow and reliability. - Users experience significant **bugs and breaking updates** with ConnectWise Automate, affecting device management and remote access. #### What Are Recent G2 Reviews of ConnectWise Automate? **"[All-in-One Asset Management and Inventory Control Made Easy](https://www.g2.com/survey_responses/connectwise-automate-review-12382402)"** **Rating:** 4.5/5.0 stars *— Torrey T.* [Read full review](https://www.g2.com/survey_responses/connectwise-automate-review-12382402) --- **"[Extraordinarily Powerful Automation and Tunable Monitoring That Scales](https://www.g2.com/survey_responses/connectwise-automate-review-12882422)"** **Rating:** 5.0/5.0 stars *— Verified User in Consulting* [Read full review](https://www.g2.com/survey_responses/connectwise-automate-review-12882422) --- #### What Are G2 Users Discussing About ConnectWise Automate? - [What is ConnectWise Automate used for?](https://www.g2.com/discussions/what-is-connectwise-automate-used-for) - [How do I update ConnectWise automate?](https://www.g2.com/discussions/how-do-i-update-connectwise-automate) - [How do I install ConnectWise automate?](https://www.g2.com/discussions/how-do-i-install-connectwise-automate) - [What is automate software?](https://www.g2.com/discussions/what-is-automate-software) - [What does ConnectWise automate do?](https://www.g2.com/discussions/what-does-connectwise-automate-do) ### 16. [ConnectWise RMM](https://www.g2.com/products/connectwise-rmm/reviews) ConnectWise RMM is a cloud-native remote monitoring and management (RMM) solution designed for IT professionals who need to monitor, manage, and support diverse IT environments. It provides centralized visibility, intelligent alerting, and advanced automation to help teams proactively address IT challenges and prevent downtime. Comprehensive Monitoring and Visibility ConnectWise RMM delivers 24/7 monitoring across endpoints, networks, backups, cloud health and availability, and security posture. Unified dashboards bring this information together in one place, making it easier to identify issues and act before issues affect end users. With more than 1,200 expert-maintained alerts, the system can reduce typical RMM alerting noise by up to 90% without sacrificing visibility, helping technicians focus on meaningful issues instead of spending time reviewing false positives. Automated Patch Management The solution includes automated OS and third-party patch management for over 7,000 applications. Uniquely, Windows OS security updates are reviewed and approved by ConnectWise NOC experts before each release. This helps teams' patch faster and with more confidence to reduce vulnerabilities, streamline compliance, and keep systems optimized. Advanced Automation and Scripting ConnectWise RMM provides automation capabilities such as built-in automation to select intelligent alerts, AI-assisted script generation, and multi-solution workflow orchestration. These tools simplify routine maintenance tasks, enforce consistent standards, and enable faster response to common IT events. Teams can complete work up to 75% faster, reducing repetitive manual effort and creating more time for strategic projects. Scalability and Endpoint Management ConnectWise RMM is built to support a wide range of businesses, including large and complex environments, with the ability to manage more than 100,000 devices in a single tenant. By unifying monitoring, patching, automation, and scripting into one solution, IT professionals can deliver reliable service, reduce ticket volume, and improve overall IT performance. Multi-site visibility, flexible add-ons, and seamless integration with security, backup, and business management tools make it easy to adapt as environments grow without adding unnecessary complexity. **Average Rating:** 4.2/5.0 **Total Reviews:** 63 **How Do G2 Users Rate ConnectWise RMM?** - **Ease of Admin:** 7.9/10 (Category avg: 8.9/10) - **Device Management:** 8.2/10 (Category avg: 9.2/10) - **Service Management:** 8.1/10 (Category avg: 8.5/10) - **Remote Monitoring:** 8.5/10 (Category avg: 9.2/10) **Who Is the Company Behind ConnectWise RMM?** - **Seller:** [ConnectWise](https://www.g2.com/sellers/connectwise) - **Company Website:** https://www.connectwise.com/ - **Year Founded:** 1982 - **HQ Location:** Tampa, FL - **Twitter:** @ConnectWise (14,926 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/48576/ (3,388 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 68% Small-Business, 26% Mid-Market #### What Are ConnectWise RMM's Pros and Cons? **Pros:** - Ease of Use (26 reviews) - Remote Access (12 reviews) - Automation (9 reviews) - All-in-One Solution (8 reviews) - User Interface (8 reviews) **Cons:** - Missing Features (7 reviews) - Poor Customer Support (7 reviews) - Feature Issues (5 reviews) - Integration Issues (5 reviews) - Expensive (4 reviews) ### What Do G2 Reviewers Say About ConnectWise RMM? *AI-generated summary from verified user reviews* **Pros:** - Users find ConnectWise RMM to have **excellent ease of use** , streamlining management tasks effectively with minimal effort. - Users appreciate the **easy remote access** of ConnectWise RMM, enabling seamless support from any location without installations. - Users value the **automation** features of ConnectWise RMM, enhancing efficiency and streamlining IT management processes. - Users value the **all-in-one solution** of ConnectWise RMM for its simplicity and flexibility in client management. - Users find the **user-friendly interface** of ConnectWise RMM invaluable for maintaining visibility across managed organizations. **Cons:** - Users highlight **missing features** in ConnectWise RMM, including inadequate reporting, poor integration, and lack of automation. - Users report experiencing **poor customer support** , with delays and unhelpful responses impacting their experience and resolutions. - Users face challenges with **feature issues** , including lack of customization and complex setup affecting efficiency and usability. - Users are frustrated by **integration issues** with ConnectWise RMM, impacting usability and reporting capabilities significantly. - Users feel the pricing for ConnectWise RMM is **a bit costly** , suggesting a need for more affordable options. #### What Are Recent G2 Reviews of ConnectWise RMM? **"[Connectwise RMM is a delight to work with, it has what it takes to be a competitive RMM tool.](https://www.g2.com/survey_responses/connectwise-rmm-review-6936634)"** **Rating:** 5.0/5.0 stars *— Parag R.* [Read full review](https://www.g2.com/survey_responses/connectwise-rmm-review-6936634) --- **"[Access and maintain your endpoints from a web browser](https://www.g2.com/survey_responses/connectwise-rmm-review-11353101)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer & Network Security* [Read full review](https://www.g2.com/survey_responses/connectwise-rmm-review-11353101) --- #### What Are G2 Users Discussing About ConnectWise RMM? - [What is Continuum desktop agent?](https://www.g2.com/discussions/what-is-continuum-desktop-agent) - 1 comment - [What is Continuum command?](https://www.g2.com/discussions/what-is-continuum-command) - [What is Continuum RMM?](https://www.g2.com/discussions/what-is-continuum-rmm) ### 17. [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) Hexnode is a comprehensive unified endpoint management tool used by IT professionals to deploy and secure corporate devices. It enables businesses to handle mobility concerns by providing a simple, effective way to view and control devices from a single administrative platform. Hexnode ensures a total separation of corporate and personal data on devices, ensuring the security of the data and the privacy of employees. Supported Operating Systems - Android, Fire OS, iOS, macOS, Linux, ChromeOS, visionOS, tvOS, Windows. Integrations: -Android Enterprise -Apple Business Manager (ABM) -Apple School Manager (ASM) -Azure AD Integration -G Suite (now Google Workspace) -Freshservice -LG, Kyocera and Samsun Knox Enterprise Solution -Microsoft AD -Okta -SCCM -Zendesk Here're the best features of Hexnode UEM: -Android Enterprise program. -Apple Business Manager and Apple School Manager Integrations. -Automated device management. -Web Content Filtering. -BYOD Deployment. -WPCO - Enrollment for Android -Bypass Activation Lock on Apple devices. -Co-managing Windows devices. -Enrollment Profiles for Android, iOS and Windows -Compliance management across the entire device fleet. -Custom Roles for technicians. -Digital Signage -Custom Reports -Different Device Encryption and Security Strategies. -Over-the-air deployment of endpoints using Samsung's Knox Mobile -Enrollment and Google's Zero Touch Enrollment. -Enable Account and Network Configuration. -Enroll using Apple Configurator and other quick enrollment options. -Enterprise application installation using IPA, APK, XAPK, MSI, DMG or PKG files for different platforms. -AI based Scripting with the help of Hexnode Genie. -Automate routine device management tasks with Deployments -Hexnode browser to enable multi-tabbed browsing on mobile devices. -Kiosk mode with a wide range of functionalities. -Unattended Remote Access -Account driven enrollment for Apple devices -Patch management. -Manage any number of devices within a single centralized console. -Monitor and track everything from an intuitive dashboard. -Out-of-the-box devices management. -Out-of-bound product management with REST-based API. -Precisely document security and compliance through a wide array of reports. -Provision, deploy and manage mobile applications. -Remotely set up device configurations on the user devices. -Remote view and control help admins troubleshoot the devices remotely. -ROM Enrollment for Android. -Seamless User Provision. -Selectively restrict device functionalities. -Incidents tab -Compliance policy -LAPS for Windows Security -Self Service device management for macOS and Windows -ChromeOS Managed Guest Sessions -Okta Device Trust -Conditional Access using Entra ID -Android SCEP Solutions we offer: -Unified Endpoint Management -Application Management -Bring Your Own Device -Cross-Platform Support -Enterprise Mobility Management -Identity and Access Management -IoT Device Management -Mobile Device Management -Mobile Application Management -Mobile Content Management -Mobile Expense Management -Mobile Security Management -Mobile Threat Defense -Kiosk Software -Remote Monitoring and Management -Rugged Device Management -Patch Management Trusted by SMBs to Fortune 100 Companies around the world. Check out these case studies: AudiçãoActiva - https://www.hexnode.com/mobile-device-management/mdm-case-study-audicaoactiva/ Andalusia Hospitals - https://www.hexnode.com/mobile-device-management/mdm-case-study-andalusia-hospitals/ Choyce - https://www.hexnode.com/mobile-device-management/mdm-case-study-choyce/ Condé Nast - https://www.hexnode.com/mobile-device-management/mdm-case-study-conde-nast/ DigitalMint - https://www.hexnode.com/mobile-device-management/mdm-case-study-digitalmint/ DKT Philippines - https://www.hexnode.com/mobile-device-management/mdm-case-study-dkt-international/ Hartley ISD - https://www.hexnode.com/mobile-device-management/mdm-case-study-hartley-isd/ Ur & Penn - https://www.hexnode.com/mobile-device-management/mdm-case-study-ur-penn/ Western Airways - https://www.hexnode.com/mobile-device-management/mdm-case-study-western-airways/ **Average Rating:** 4.5/5.0 **Total Reviews:** 242 **How Do G2 Users Rate Hexnode UEM?** - **Ease of Admin:** 9.0/10 (Category avg: 8.9/10) - **Device Management:** 9.3/10 (Category avg: 9.2/10) - **Service Management:** 8.6/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.3/10 (Category avg: 9.2/10) **Who Is the Company Behind Hexnode UEM?** - **Seller:** [Mitsogo Inc.](https://www.g2.com/sellers/mitsogo-inc) - **Company Website:** https://www.mitsogo.com/ - **Year Founded:** 2013 - **HQ Location:** San Francisco, CA - **Twitter:** @thehexnode (17,615 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4823816/ (497 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Business Analyst, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 54% Mid-Market, 35% Small-Business #### What Are Hexnode UEM's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Features (21 reviews) - Device Management (16 reviews) - Customer Support (15 reviews) - Policy Management (9 reviews) **Cons:** - Lacking Features (8 reviews) - Expensive (7 reviews) - Limited Features (7 reviews) - Missing Features (7 reviews) - Device Management (6 reviews) ### What Do G2 Reviewers Say About Hexnode UEM? *AI-generated summary from verified user reviews* **Pros:** - Users find Hexnode UEM's **ease of use** exceptional, with helpful support and straightforward device management for all users. - Users appreciate the **user-friendly UI** of Hexnode UEM, making navigation and configuration seamless and efficient. - Users appreciate the **effective device management** with Hexnode UEM, easily configuring and securing diverse devices effortlessly. - Users commend the **stellar customer support** of Hexnode UEM, which is always ready to assist effectively. - Users value the **flexibility and ease of policy management** in Hexnode UEM for streamlined device administration. **Cons:** - Users express concerns about the **lack of features** in Hexnode UEM, particularly for advanced reporting and cross-platform automation. - Users find Hexnode UEM's pricing to be **expensive** , especially with inflexible plans and costly upgrades for essential features. - Users encounter **limited features** in Hexnode UEM, particularly affecting user management and functionality in Kiosk mode. - Users find the **missing features** in Hexnode UEM limiting, especially in user management and Windows environments. - Users express frustration with Hexnode's **MFA process hindering bulk device removals** , leading to inefficiencies and email clutter. #### What Are Recent G2 Reviews of Hexnode UEM? **"[Easy, Discreet Device Management with Great Value for Charities](https://www.g2.com/survey_responses/hexnode-uem-review-12981023)"** **Rating:** 5.0/5.0 stars *— James F.* [Read full review](https://www.g2.com/survey_responses/hexnode-uem-review-12981023) --- **"[Clean, Intuitive Device Management That Just Works](https://www.g2.com/survey_responses/hexnode-uem-review-12917877)"** **Rating:** 5.0/5.0 stars *— Armand S.* [Read full review](https://www.g2.com/survey_responses/hexnode-uem-review-12917877) --- #### What Are G2 Users Discussing About Hexnode UEM? - [What is Hexnode UEM used for?](https://www.g2.com/discussions/what-is-hexnode-uem-used-for) - 1 comment - [What is the best MDM solution?](https://www.g2.com/discussions/what-is-the-best-mdm-solution) - [What does MDM software do?](https://www.g2.com/discussions/what-does-mdm-software-do) - [How do you use Hexnode MDM?](https://www.g2.com/discussions/how-do-you-use-hexnode-mdm) - 1 comment - [What is Hexnode MDM?](https://www.g2.com/discussions/what-is-hexnode-mdm) ### 18. [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capabilities into a single platform. Kaseya VSA gives your IT Team the ability to automate hundreds of tasks and workflows; manage any device, anywhere, at anytime; and protects every endpoint with enhanced threat detection, automated patch management, and more. VSA capabilities include: Remote Monitoring & Control, Patch Management, Network Monitoring, AV/AM, Process Automation, Backup and more. **Average Rating:** 4.0/5.0 **Total Reviews:** 313 **How Do G2 Users Rate Kaseya VSA?** - **Ease of Admin:** 7.9/10 (Category avg: 8.9/10) - **Device Management:** 8.3/10 (Category avg: 9.2/10) - **Service Management:** 7.9/10 (Category avg: 8.5/10) - **Remote Monitoring:** 8.6/10 (Category avg: 9.2/10) **Who Is the Company Behind Kaseya VSA?** - **Seller:** [Kaseya](https://www.g2.com/sellers/kaseya) - **Company Website:** https://www.kaseya.com/ - **Year Founded:** 2000 - **HQ Location:** Miami, FL - **Twitter:** @KaseyaCorp (17,411 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kaseya/ (5,471 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 52% Small-Business, 42% Mid-Market #### What Are Kaseya VSA's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Automation (6 reviews) - Features (6 reviews) - User Interface (6 reviews) - Intuitive (4 reviews) **Cons:** - Missing Features (4 reviews) - Connection Issues (3 reviews) - Connectivity Issues (3 reviews) - Remote Access Issues (3 reviews) - Slow Performance (3 reviews) ### What Do G2 Reviewers Say About Kaseya VSA? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Kaseya VSA, enjoying its intuitive interface and streamlined management features. - Users love the **seamless automation** capabilities of Kaseya VSA, making management tasks effortless and efficient. - Users appreciate the **seamless script execution** and **advanced reporting** features of Kaseya VSA for efficient management. - Users appreciate the **intuitive and integrated user interface** of Kaseya VSA, enhancing efficiency and ease of use. - Users praise Kaseya VSA for its **intuitive interface** , enhancing ease of use and navigation for a seamless experience. **Cons:** - Users feel the product lacks essential **features like file transfer options** and comprehensive management tools for efficiency. - Users face **connection issues** with Kaseya VSA, finding the process cumbersome and experiencing occasional crashes. - Users experience **connectivity issues** with Kaseya VSA, finding the connection process cumbersome and slow at times. - Users face **remote access issues** with Kaseya VSA, finding the connection process cumbersome and prone to crashes. - Users report **slow performance** with Kaseya VSA, experiencing delays in loading and inefficient remote support. #### What Are Recent G2 Reviews of Kaseya VSA? **"[Very reliable, Best set of vetted features in the industry.](https://www.g2.com/survey_responses/kaseya-vsa-review-10903719)"** **Rating:** 5.0/5.0 stars *— Justin B.* [Read full review](https://www.g2.com/survey_responses/kaseya-vsa-review-10903719) --- **"[Powerful Remote Management with a Steep Learning Curve](https://www.g2.com/survey_responses/kaseya-vsa-review-12790180)"** **Rating:** 4.5/5.0 stars *— Harsh B.* [Read full review](https://www.g2.com/survey_responses/kaseya-vsa-review-12790180) --- #### What Are G2 Users Discussing About Kaseya VSA? - [What is Kaseya VSA used for?](https://www.g2.com/discussions/what-is-kaseya-vsa-used-for) - 1 upvote - [How does Kaseya remote control work?](https://www.g2.com/discussions/how-does-kaseya-remote-control-work) - 1 upvote - [How much does Kaseya cost?](https://www.g2.com/discussions/how-much-does-kaseya-cost) - 1 upvote - [What is Kaseya software?](https://www.g2.com/discussions/what-is-kaseya-software) - 1 upvote - [What is VSA in Kaseya?](https://www.g2.com/discussions/what-is-vsa-in-kaseya) - 1 upvote ### 19. [Pandora FMS](https://www.g2.com/products/pandora-fms/reviews) Pandora FMS is a unified monitoring and observability platform designed to consolidate visibility, alerting, reporting, and automation across heterogeneous IT environments. Instead of combining multiple point tools for networks, servers, applications, and cloud services, Pandora FMS centralizes data collection and operational workflows in a single console, reducing integration effort and operational complexity in on-premise, hybrid, and multi-cloud architectures. The platform collects telemetry using multiple methods, including agents, remote checks, standard protocols (e.g., SNMP/WMI), APIs, and log/event ingestion. This enables teams to monitor infrastructure and services end-to-end, correlate signals, and maintain consistent alerting policies and dashboards across distributed estates. Pandora FMS also supports capacity and trend analysis to anticipate resource constraints and identify recurring patterns, and includes AI-assisted capabilities for anomaly detection and automated thresholds to surface hard-to-spot operational signals. Pandora FMS is extensible through a large plugin ecosystem (500+ plugins and integrations), covering a wide range of enterprise and infrastructure technologies such as SAP, Oracle, Citrix, JBoss, VMware, AWS, SQL Server, Red Hat, and WebSphere. This extensibility helps organizations standardize monitoring across legacy and modern stacks without redesigning their monitoring approach per technology. Core capabilities: -Unified monitoring for networks, servers, applications, cloud services, endpoints, and logs -Centralized alerting, event correlation, dashboards, and scheduled reporting -Flexible data collection via agents, remote checks, APIs, and plugins -Scalability for distributed environments and large numbers of monitored elements -Analytics for trend/capacity planning plus AI-assisted anomaly detection and dynamic thresholds -A key differentiator is direct vendor support, which simplifies escalation and ensures continuity of expertise for deployment, tuning, and ongoing operations. **Average Rating:** 4.6/5.0 **Total Reviews:** 212 **How Do G2 Users Rate Pandora FMS?** - **Ease of Admin:** 8.5/10 (Category avg: 8.9/10) - **Device Management:** 9.6/10 (Category avg: 9.2/10) - **Service Management:** 9.6/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.8/10 (Category avg: 9.2/10) **Who Is the Company Behind Pandora FMS?** - **Seller:** [Pandora FMS](https://www.g2.com/sellers/pandora-fms) - **Company Website:** https://pandorafms.com/ - **Year Founded:** 2004 - **HQ Location:** Madrid, Spain - **Twitter:** @pandorafms (5,458 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/pandora-pfms/ (56 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Data Analyst - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 50% Mid-Market, 37% Small-Business #### What Are Pandora FMS's Pros and Cons? **Pros:** - Monitoring (138 reviews) - Ease of Use (114 reviews) - Real-time Monitoring (96 reviews) - Flexibility (64 reviews) - Network Monitoring (61 reviews) **Cons:** - Learning Curve (44 reviews) - Complex Setup (32 reviews) - Learning Difficulty (29 reviews) - Complex Configuration (27 reviews) - Difficult Learning (27 reviews) ### What Do G2 Reviewers Say About Pandora FMS? *AI-generated summary from verified user reviews* **Pros:** - Users benefit from **reliable remote monitoring** with Pandora FMS, enhancing the security and performance of their systems. - Users find Pandora FMS to be **easy to implement** , benefiting from seamless integration and efficient monitoring capabilities. - Users value the **real-time monitoring** capabilities of Pandora FMS, enhancing IT efficiency and alert responsiveness. - Users love the **flexibility** of Pandora FMS, adapting easily to diverse environments and specific monitoring needs. - Users value the **real-time network monitoring** of Pandora FMS, providing control and immediate alerts for performance issues. **Cons:** - Users find the **learning curve steep** , making initial setup and customization challenging for beginners. - Users find the **setup process complex** , requiring time and effort to configure Pandora FMS effectively. - Users find the **learning curve steep** , making initial setup and using specific features challenging for beginners. - Users highlight the **complex configuration** of Pandora FMS, which can be time-consuming and challenging for less experienced individuals. - Users find the **difficult learning** curve of Pandora FMS challenging, especially during initial setup and navigation. #### What Are Recent G2 Reviews of Pandora FMS? **"[Why we decided to bet on PandoraFMS](https://www.g2.com/survey_responses/pandora-fms-review-7666873)"** **Rating:** 4.5/5.0 stars *— Verified User in Commercial Real Estate* [Read full review](https://www.g2.com/survey_responses/pandora-fms-review-7666873) --- **"[Fast Deployment, Easy to Use, and Strong Performance Even in the Community Version](https://www.g2.com/survey_responses/pandora-fms-review-12677659)"** **Rating:** 5.0/5.0 stars *— David D.* [Read full review](https://www.g2.com/survey_responses/pandora-fms-review-12677659) --- #### What Are G2 Users Discussing About Pandora FMS? - [What are the benefits and drawbacks of using Pandora FMS for IT monitoring?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-pandora-fms-for-it-monitoring) ### 20. [Domotz](https://www.g2.com/products/domotz/reviews) Domotz is a network monitoring and management software platform used by MSPs and IT teams to gain visibility and operational control across distributed network environments. It enables organizations to monitor, manage, and troubleshoot network infrastructure across multiple sites or customer environments from a centralized interface. Founded in 2015 and headquartered in Draper, Utah, Domotz supports organizations worldwide that are responsible for maintaining reliable and secure network operations. The platform is used in a wide range of environments, including small and mid sized businesses, enterprise locations, and managed service provider deployments. Domotz provides automated device discovery and asset inventory, allowing teams to identify all devices connected to the network and maintain accurate records over time. It supports SNMP monitoring, alerting, and performance tracking to help teams detect availability issues, degradation, or misconfigurations before they impact users. Network topology visualization helps teams understand how devices are connected and identify potential points of failure. Additional capabilities include configuration backup and change tracking for supported devices, secure remote access without requiring VPNs, and tools for troubleshooting network issues remotely. Domotz can be used to monitor and manage routers, switches, firewalls, access points, servers, cameras, printers, and other IP enabled devices across heterogeneous vendor environments. Domotz is designed for operational use by technical teams. It can be deployed quickly, provides access to real network data, and supports ongoing monitoring and troubleshooting as networks evolve. The platform integrates with common MSP and IT tools to support workflows related to documentation, alerting, and service delivery. Pricing is based on a per device monthly model, currently priced at $1.50 per device per month. This pricing structure allows organizations to scale monitoring based on the number of devices managed while maintaining predictable costs. Users can start with Free Discovery to evaluate their environment using real network data before committing. **Average Rating:** 4.8/5.0 **Total Reviews:** 101 **How Do G2 Users Rate Domotz?** - **Ease of Admin:** 9.1/10 (Category avg: 8.9/10) - **Device Management:** 8.9/10 (Category avg: 9.2/10) - **Service Management:** 9.1/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.3/10 (Category avg: 9.2/10) **Who Is the Company Behind Domotz?** - **Seller:** [Domotz](https://www.g2.com/sellers/domotz) - **Company Website:** https://www.domotz.com/ - **Year Founded:** 2015 - **HQ Location:** Draper, Utah - **Twitter:** @domotz (2,420 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/domotz (73 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 71% Small-Business, 23% Mid-Market #### What Are Domotz's Pros and Cons? **Pros:** - Ease of Use (25 reviews) - Monitoring (19 reviews) - Alert Notifications (16 reviews) - Alerts (13 reviews) - Customer Support (13 reviews) **Cons:** - Feature Issues (8 reviews) - Alert Issues (5 reviews) - Expensive (5 reviews) - Missing Features (5 reviews) - Integration Issues (4 reviews) ### What Do G2 Reviewers Say About Domotz? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Domotz, citing its seamless installation and intuitive interface for network monitoring. - Users value the **customizable alerts** from Domotz, enhancing their network monitoring and troubleshooting efficiency. - Users value the **customizable alert notifications** from Domotz, enabling swift responses to device status changes. - Users appreciate the **customizable alerts** from Domotz, enabling quick responses to device issues and network management. - Users commend Domotz for its **excellent customer support** , highlighting quick responses and helpful assistance as key benefits. **Cons:** - Users find the **network diagram feature lacking** and desire clearer support notices for unsupported devices. - Users experience **false alert issues** with Domotz, leading to confusion and overwhelming notifications during outages. - Users find the **pricing to be excessive** , especially with recent increases and additional costs for monitoring multiple VLANs. - Users feel that the **missing features** in Domotz, like network diagrams and mapping, limit its overall effectiveness. - Users face **integration issues** with Domotz, citing vague notifications and lengthy setup times for configurations. #### What Are Recent G2 Reviews of Domotz? **"[Domotz Delivered a True Single Pane of Glass...and Efficiency Gains](https://www.g2.com/survey_responses/domotz-review-12705563)"** **Rating:** 5.0/5.0 stars *— Clayton B.* [Read full review](https://www.g2.com/survey_responses/domotz-review-12705563) --- **"[A powerful, MSP-friendly network monitoring and visibility platform](https://www.g2.com/survey_responses/domotz-review-12082097)"** **Rating:** 5.0/5.0 stars *— Rob J.* [Read full review](https://www.g2.com/survey_responses/domotz-review-12082097) --- #### What Are G2 Users Discussing About Domotz? - [Is Domotz free?](https://www.g2.com/discussions/is-domotz-free) - [What does Auvik do best?](https://www.g2.com/discussions/domotz-what-does-auvik-do-best) - [What does RMM software do?](https://www.g2.com/discussions/what-does-rmm-software-do) - [How does Domotz work?](https://www.g2.com/discussions/how-does-domotz-work) - 1 comment ### 21. [LogMeIn Central](https://www.g2.com/products/logmein-central/reviews) Central is a secure, cloud-based remote monitoring and management solution enabling IT professionals to effectively monitor, manage, and safeguard their endpoint infrastructure. ​Whether you have remote employees or endpoints scattered across the globe, Central provides IT organizations with the speed, flexibility, and insight needed to increase productivity, reduce IT costs, and mitigate risk. **Average Rating:** 4.2/5.0 **Total Reviews:** 203 **How Do G2 Users Rate LogMeIn Central?** - **Ease of Admin:** 9.1/10 (Category avg: 8.9/10) - **Device Management:** 8.7/10 (Category avg: 9.2/10) - **Service Management:** 8.1/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.1/10 (Category avg: 9.2/10) **Who Is the Company Behind LogMeIn Central?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (996 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Network Administrator, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 51% Small-Business, 38% Mid-Market #### What Are Recent G2 Reviews of LogMeIn Central? **"[LogMeIn For Fast, Efficient Remote Troubleshooting](https://www.g2.com/survey_responses/logmein-central-review-12661807)"** **Rating:** 5.0/5.0 stars *— Verified User in Oil & Energy* [Read full review](https://www.g2.com/survey_responses/logmein-central-review-12661807) --- **"[Great Remote Management and Remote Control software!](https://www.g2.com/survey_responses/logmein-central-review-4579787)"** **Rating:** 4.0/5.0 stars *— Fernando F.* [Read full review](https://www.g2.com/survey_responses/logmein-central-review-4579787) --- ### 22. [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support. Whether managing a lean SMB environment or a multi-tenant MSP operation, Resolve scales to fit your team and your workflows. Built on a zero-trust security architecture, Resolve verifies every identity, device, and action before access is granted — making enterprise-grade security a built-in default, not an afterthought. Key capabilities include: -Remote Monitoring & Management (RMM): Automated patch management, IT alerting, and scheduled background maintenance keep endpoints healthy and compliant without technician intervention or end-user disruption -Mobile Device Management (MDM): Enforce security policies, application controls, and remote lock/wipe capabilities across iOS, Android, and BYOD environments to minimize data exposure -AI-driven automation & reporting: Codeless automation, AI-generated scripts, on-demand fleet reporting, and an AI Virtual Technician handle repeatable tasks so technicians can focus on higher-impact work -Integrated helpdesk & knowledge management: AI-powered ticket classification, automated knowledge base article creation, and session summaries capture institutional knowledge and accelerate time-to-resolution -Asset management: Real-time software discovery, license tracking, lifecycle monitoring, and asset-to-ticket correlation give IT full visibility across their environment -Cross-platform remote support: Seamless access and control across Windows, macOS, iOS, Android, and Chrome OS from a single console Resolve integrates with the tools IT teams already rely on — including Microsoft Teams, Microsoft Intune, ServiceNow, Acronis, SentinelOne, Jira Service Desk, ConnectWise PSA, HaloPSA, Logitech, and more — reducing stack complexity and streamlining workflows end-to-end. **Average Rating:** 4.3/5.0 **Total Reviews:** 463 **How Do G2 Users Rate LogMeIn Resolve?** - **Ease of Admin:** 8.8/10 (Category avg: 8.9/10) - **Device Management:** 9.3/10 (Category avg: 9.2/10) - **Service Management:** 9.2/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.4/10 (Category avg: 9.2/10) **Who Is the Company Behind LogMeIn Resolve?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Company Website:** https://www.goto.com - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (996 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, IT Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Mid-Market, 36% Small-Business #### What Are LogMeIn Resolve's Pros and Cons? **Pros:** - Ease of Use (54 reviews) - Remote Control (29 reviews) - Remote Access (26 reviews) - Remote Support (25 reviews) - Customer Support (23 reviews) **Cons:** - Remote Access Issues (14 reviews) - Expensive (12 reviews) - Slow Performance (12 reviews) - Technical Issues (10 reviews) - Connection Issues (9 reviews) ### What Do G2 Reviewers Say About LogMeIn Resolve? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of LogMeIn Resolve, enjoying its accessibility across multiple platforms for support. - Users find the **remote control feature** of LogMeIn Resolve incredibly helpful for providing efficient technical support. - Users love the **easy remote access** of LogMeIn Resolve, making technical support seamless and user-friendly. - Users love the **convenience and effectiveness** of LogMeIn Resolve for efficient remote support and streamlined workflows. - Users value the **responsive customer support** of LogMeIn Resolve, making technical assistance quick and efficient. **Cons:** - Users face **remote access issues** including connection drops and limitations with printing from remote PCs. - Users find LogMeIn Resolve to be **expensive** , especially compared to alternatives like TeamViewer and Zoom. - Users experience **slow performance** during high-load usage and with poor internet connections, affecting overall functionality. - Users experience **technical issues** on Mac and difficulties with monitoring during high usage, complicating overall functionality. - Users experience **connection issues** with LogMeIn Resolve, impacting performance and occasionally preventing access to some PCs. #### What Are Recent G2 Reviews of LogMeIn Resolve? **"[Strong MSP Toolset with Room to Smooth Out Large-Scale Onboarding](https://www.g2.com/survey_responses/logmein-resolve-review-12873985)"** **Rating:** 4.0/5.0 stars *— Steve K.* [Read full review](https://www.g2.com/survey_responses/logmein-resolve-review-12873985) --- **"[Efficient Remote Access, Frustrating Support](https://www.g2.com/survey_responses/logmein-resolve-review-12800737)"** **Rating:** 4.0/5.0 stars *— David K.* [Read full review](https://www.g2.com/survey_responses/logmein-resolve-review-12800737) --- #### What Are G2 Users Discussing About LogMeIn Resolve? - [How much does LogMeIn Resolve cost?](https://www.g2.com/discussions/how-much-does-logmein-resolve-cost) - [How do I use LogMeIn Resolve remote?](https://www.g2.com/discussions/how-do-i-use-logmein-resolve-remote) - 1 comment - [What is LogMeIn Resolve remote support?](https://www.g2.com/discussions/what-is-logmein-resolve-remote-support) - [Is LogMeIn Resolve legitimate?](https://www.g2.com/discussions/is-logmein-resolve-legitimate) - 3 comments ### 23. [Naverisk](https://www.g2.com/products/naverisk/reviews) Naverisk is a robust All-in-One IT services platform for MSPs and IT Pro’s. Naverisk combines RMM, Service Desk, PSA and 100% free Data Protection into a single powerful solution. Our excellent global 24x7 support also means you can get real time help when you need it. **Average Rating:** 4.7/5.0 **Total Reviews:** 71 **How Do G2 Users Rate Naverisk?** - **Ease of Admin:** 9.3/10 (Category avg: 8.9/10) - **Device Management:** 9.5/10 (Category avg: 9.2/10) - **Service Management:** 9.1/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.5/10 (Category avg: 9.2/10) **Who Is the Company Behind Naverisk?** - **Seller:** [Naverisk](https://www.g2.com/sellers/naverisk) - **Year Founded:** 2010 - **HQ Location:** Auckland CBD, Auckland - **Twitter:** @Naverisk (426 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1557974/ (21 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 90% Small-Business, 8% Mid-Market #### What Are Naverisk's Pros and Cons? **Pros:** - Reliability (3 reviews) - Customer Support (2 reviews) - Ease of Use (2 reviews) - Client Management (1 reviews) - Community Engagement (1 reviews) **Cons:** - Inefficient Ticketing System (1 reviews) - Login Issues (1 reviews) - Poor Design (1 reviews) - Ticketing Issues (1 reviews) - UX Improvement (1 reviews) ### What Do G2 Reviewers Say About Naverisk? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **high reliability** of Naverisk, consistently trusting it for managing complex IT environments effectively. - Users commend the **exceptional customer support** from Naverisk, appreciating their expertise and responsiveness over the years. - Users find Naverisk exceptionally **easy to use** , enabling quick implementation and minimal training for new staff. - Users value the **high-quality support** from Naverisk, enhancing their IT management experience effectively over the years. - Users value Naverisk's **high-quality support** and expertise, enhancing their overall IT experience and engagement. **Cons:** - Users find the **ticketing system inefficient** , describing it as clunky despite its functionality being workable. - Users face **login issues** requiring frequent re-logins to access all features effectively in Naverisk. - Users feel the **interface is dated** and suggests it needs a modern refresh for improved usability. - Users find the **ticketing system a little clunky** , but still workable for their needs. - Users feel the **interface is a bit dated** and would benefit from a modern refresh for better usability. #### What Are Recent G2 Reviews of Naverisk? **"[Perfect Pricing and Local Hosting That Fits My Needs](https://www.g2.com/survey_responses/naverisk-review-12658821)"** **Rating:** 5.0/5.0 stars *— Kevin D.* [Read full review](https://www.g2.com/survey_responses/naverisk-review-12658821) --- **"[Fully Featured, Stable, and Highly Reliable](https://www.g2.com/survey_responses/naverisk-review-12003113)"** **Rating:** 5.0/5.0 stars *— Shannon H.* [Read full review](https://www.g2.com/survey_responses/naverisk-review-12003113) --- #### What Are G2 Users Discussing About Naverisk? - [What is Naverisk RMM & PSA used for?](https://www.g2.com/discussions/what-is-naverisk-rmm-psa-used-for) ### 24. [MSP360 RMM](https://www.g2.com/products/msp360-rmm/reviews) MSP360 RMM is an all-in-one remote monitoring and management solution designed for IT teams and MSPs looking for centralized monitoring, automation, and cost-effective endpoint management. With Community Edition now available, MSP360 RMM offers a free, production-ready entry point alongside paid plans. With unlimited endpoints on paid tiers, centralized management, built-in remote access, proactive monitoring, and automated issue resolution, MSP360 RMM empowers IT professionals to streamline operations, reduce downtime, and manage endpoints effortlessly — all without long-term commitments. **Average Rating:** 4.3/5.0 **Total Reviews:** 24 **How Do G2 Users Rate MSP360 RMM?** - **Ease of Admin:** 8.6/10 (Category avg: 8.9/10) - **Device Management:** 9.0/10 (Category avg: 9.2/10) - **Service Management:** 7.8/10 (Category avg: 8.5/10) - **Remote Monitoring:** 8.8/10 (Category avg: 9.2/10) **Who Is the Company Behind MSP360 RMM?** - **Seller:** [MSP360](https://www.g2.com/sellers/msp360) - **Company Website:** https://www.msp360.com - **Year Founded:** 2011 - **HQ Location:** Pittsburgh, PA - **Twitter:** @msp360 (2,785 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/298618/ (115 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 92% Small-Business, 8% Mid-Market #### What Are MSP360 RMM's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Reliability (1 reviews) ### What Do G2 Reviewers Say About MSP360 RMM? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **responsive and knowledgeable customer support** of MSP360 RMM, enhancing their overall experience significantly. - Users praise the **reliability** of MSP360 RMM, noting its great performance and responsive support. #### What Are Recent G2 Reviews of MSP360 RMM? **"[Very useful management console and centralization with MSPBACKUB](https://www.g2.com/survey_responses/msp360-rmm-review-12879557)"** **Rating:** 4.0/5.0 stars *— Teddy C.* [Read full review](https://www.g2.com/survey_responses/msp360-rmm-review-12879557) --- **"[Easy-to-Use RMM with Handy Remote Access and Effortless PC Auditing](https://www.g2.com/survey_responses/msp360-rmm-review-12880896)"** **Rating:** 4.5/5.0 stars *— John O.* [Read full review](https://www.g2.com/survey_responses/msp360-rmm-review-12880896) --- #### What Are G2 Users Discussing About MSP360 RMM? - [What is MSP360 RMM used for?](https://www.g2.com/discussions/what-is-msp360-rmm-used-for) ### 25. [Barracuda for MSPs](https://www.g2.com/products/barracuda-for-msps/reviews) Barracuda MSP is designed to manage how IT providers deploy data protection strategries to SMB customers. **Average Rating:** 4.1/5.0 **Total Reviews:** 38 **How Do G2 Users Rate Barracuda for MSPs?** - **Ease of Admin:** 8.2/10 (Category avg: 8.9/10) - **Device Management:** 10.0/10 (Category avg: 9.2/10) - **Remote Monitoring:** 10.0/10 (Category avg: 9.2/10) **Who Is the Company Behind Barracuda for MSPs?** - **Seller:** [Barracuda](https://www.g2.com/sellers/barracuda) - **Year Founded:** 2002 - **HQ Location:** Campbell, CA - **Twitter:** @Barracuda (15,239 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/barracuda-networks/ (2,248 employees on LinkedIn®) - **Ownership:** Private **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 79% Small-Business, 15% Mid-Market #### What Are Barracuda for MSPs's Pros and Cons? **Pros:** - Automation (1 reviews) - Community Engagement (1 reviews) - Community Support (1 reviews) - Customer Satisfaction (1 reviews) - Customer Support (1 reviews) ### What Do G2 Reviewers Say About Barracuda for MSPs? *AI-generated summary from verified user reviews* **Pros:** - Users value the **extensive automation features** of Barracuda, enhancing their efficiency and overall service delivery. - Users value the **excellent support and resources** that enhance community engagement and foster growth for MSPs. - Users value the **excellent community support** through training and resources, enhancing their MSP experience significantly. - Users value the **tremendous support** offered by Barracuda, enhancing customer satisfaction for MSPs. - Users value the **exceptional customer support** from Barracuda, enhanced by useful tools and resources for MSPs. #### What Are Recent G2 Reviews of Barracuda for MSPs? **"[Barracuda - The Platinum MSP Partner](https://www.g2.com/survey_responses/barracuda-for-msps-review-5201581)"** **Rating:** 5.0/5.0 stars *— Matthew H.* [Read full review](https://www.g2.com/survey_responses/barracuda-for-msps-review-5201581) --- **"[Barracuda MSP - Great Partner, Great Tools](https://www.g2.com/survey_responses/barracuda-for-msps-review-5202785)"** **Rating:** 5.0/5.0 stars *— Moss J.* [Read full review](https://www.g2.com/survey_responses/barracuda-for-msps-review-5202785) --- ## What Is Remote Monitoring & Management (RMM) Software? [IT Management Software](https://www.g2.com/categories/it-management) ## What Software Categories Are Similar to Remote Monitoring & Management (RMM) Software? - [Network Monitoring Software](https://www.g2.com/categories/network-monitoring) - [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management) - [Endpoint Management Software](https://www.g2.com/categories/endpoint-management) - [Remote Support Software](https://www.g2.com/categories/remote-support) - [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) - [Patch Management Software](https://www.g2.com/categories/patch-management) - [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem) --- ## How Do You Choose the Right Remote Monitoring & Management (RMM) Software? ### What You Should Know About Remote Monitoring & Management (RMM) Software ### What is Remote Monitoring and Management (RMM) Software? Remote monitoring and management (RMM) tools allow businesses to remotely manage devices like servers, desktops, mobile devices, and other hardware. They utilize locally installed _agents_ (an actor program to take action for a different solution) to deploy patches, install new applications, and monitor device performance. If an agent detects a potential issue, it will generate a ticket automatically and notify the organization’s IT team for troubleshooting and resolution. Some RMM solutions empower businesses to enact device-specific security measures as well. Key Benefits of Remote Monitoring and Management Software - Give awareness of and visibility over all business hardware from a distance - Monitor and maintain devices remotely - Highlight potential issues and troubleshoot before a problem occurs ### Why Use Remote Monitoring and Management (RMM) Software? Hardware and devices—especially mobile devices and IoT—are increasingly integral to daily business functions. As the pool of devices and hardware grows, it can be difficult to track, manage, and secure these devices. RMM software can help companies deal with the creeping expansion of devices. RMM solutions are also a “one-stop shop" of sorts, in that they allow registration, monitoring, alerting, management, and general ecosystem insights. ### Who Uses Remote Monitoring and Management (RMM) Software? RMM software is often used by managed service providers (MSPs), who would generally not be on site with a business while providing a managed service—in this case, monitoring and managing a company’s devices. But RMM software is not exclusively used by MSPs. Regardless of business type, IT admins who cover asset administration are the most typical RMM users. Device or asset security admins may utilize these solutions as well. Tickets generated by RMM solutions are sent to IT support teams for resolution. ### Remote Monitoring and Management (RMM) Software Features The following are common features among RMM solutions: **Device compatibility —** By nature of the product, RMM software needs to be compatible with a large pool of devices; however, some products may only have compatibility with certain pools of devices. **Device detection —** If a new business device is added to the network, RMM solutions can detect that device and either flag it for an agent install or install the agent automatically. **Device management —** Once a device is registered in the RMM solution and has an agent installed, devices can be configured, patched, updated with new software, and more without needing to bring those devices directly to IT. **Monitoring —** RMM solutions let businesses monitor their device performance, allowing them to potentially catch issues—device slowness, questionable new programs, etc.—early or provide insights into why new issues occurred. [**Ticket generation**](https://www.g2.com/categories/remote-monitoring-management-rmm/f/ticketing) **—** When the RMM agent detects a possible issue, a ticket is automatically generated and filed for IT teams to troubleshoot. **Reporting and data visualization —** RMM tools generally include dashboard capabilities for single-pane-of-glass visibility into the overall performance of business devices. Many tools will also allow custom dashboards and reporting so that businesses can specifically focus on whatever metrics they deem most important. This feature helps businesses generate data-driven insights and use that analysis to make plans for their hardware. **Solution integration —** To maximize an RMM solution’s effectiveness, it needs to integrate with other IT-oriented solutions. These could be more in-depth monitoring, security, backup, and more. **Remote access —** RMM solutions enable users to remotely access devices in the event that certain installations, patches, etc. require a more hands-on approach without a technician being physically present. ### What is the best RMM software for small businesses? When IT support is limited but device sprawl is growing,[small businesses](https://www.g2.com/categories/remote-monitoring-management-rmm/small-business) rely on RMM tools that reduce manual workloads and keep systems running smoothly without breaking the budget. Platforms that emphasize simplicity, automation, and low operational overhead tend to win high marks on G2. Here are the best options: - [NinjaOne](https://www.g2.com/products/ninjaone/reviews): Offers a modern, intuitive interface with remote access, patching, and alerting features designed for lean IT teams, ranked as a category leader for small businesses. - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews): Provides powerful remote monitoring, policy-based automation, and secure endpoint control backed by Datto’s disaster recovery infrastructure, suited for MSPs and SMBs. - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) **:** Combines remote control and monitoring in one platform, with add-ons for asset tracking, patching, and backup. It is ideal for small teams managing hybrid environments. - [Atera](https://www.g2.com/products/atera/reviews): Delivers an all-in-one RMM + PSA solution with unlimited device monitoring per technician, automation templates, and a transparent pricing model that’s highly SMB-friendly. ### What is the most recommended RMM platform for medium enterprises? For [medium-sized enterprises](https://www.g2.com/categories/remote-monitoring-management-rmm/mid-market), the most recommended RMM platforms offer secure remote access, centralized monitoring, and efficient patch management, tailored to meet the demands of scaling infrastructure and hybrid work environments. Based on G2 reviews, these are standout choices: As businesses scale beyond a few dozen endpoints, they require RMM platforms that can orchestrate complex environments without sacrificing visibility or control. These tools consistently earn praise from mid-sized companies, balancing flexibility and governance: - [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews): Delivers fast, secure remote access with robust session logging, device grouping, and technician management, ideal for IT teams needing responsive support across distributed endpoints. - [ManageEngine RMM Central](https://www.g2.com/products/manageengine-servicedesk-plus/reviews): Provides all-in-one monitoring, asset tracking, patching, and automation in a scalable platform, with strong support for multi-site deployments and compliance. - [Action1:](https://www.g2.com/products/action1/reviews) A cloud-native RMM designed for real-time patching, remote control, and software deployment, optimised for mid-market companies with remote or hybrid operations. - [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews): Offers cross-platform device visibility and remote management capabilities that serve IT teams seeking tighter control over mobile and desktop endpoints. #### Additional Remote Monitoring and Management (RMM) Software Features **Endpoint security —** Some RMM solutions will include endpoint protection capabilities to improve security across all company devices. While not a universal feature, an RMM software including this feature would be particularly helpful for small and mid-size businesses who might not need a separate, more robust endpoint production product. **Data backup —** Not as common a feature, some RMM software include the capability to back up and/or recover lost data in the event of device failure. This feature is specifically less common because of how much storage space would potentially be needed to back up a large number of devices. But, for specifically smaller companies, the storage space dilemma may not be as great an issue. Other Features of Remote Monitoring & Management (RMM) Software: [Asset Tracking](https://www.g2.com/categories/remote-monitoring-management-rmm/f/asset-tracking), [ITIL Policy Compliance](https://www.g2.com/categories/remote-monitoring-management-rmm/f/itil-policy-compliance), [Service Management](https://www.g2.com/categories/remote-monitoring-management-rmm/f/service-management), [Workflow Management](https://www.g2.com/categories/remote-monitoring-management-rmm/f/workflow-management) ### Trends Related to Remote Monitoring and Management Software **Automation —** Automation plays very well with RMM capabilities and is a key feature to become mainstream going forward. By automating discovery, patching, and other upkeep tasks, RMM solutions can save users significant time to be used on other tasks. **Compliance —** As more states, regions, and countries pass stronger privacy laws, companies will need to keep compliance at the forefront of their minds. Introducing compliance and governance capabilities to the standard RMM solution will greatly help businesses abide by these new laws as they are implemented and help them stay protected from potential privacy mishaps. ### Potential Issues with Remote Monitoring and Management (RMM) Software **Compatibility —** Purchasing an RMM solution that’s incompatible with some of the devices needing to be monitored is self-defeating. Verify that the RMM solution you’re scoping out would be compatible with all necessary devices and endpoints. **Visibility loss —** Losing visibility over a device(s)—or perhaps missing a device entirely—could set your business back, potentially without noticing. With security threats constantly evolving, a device behind the rest could be a dangerous vulnerability. Businesses should, with some regularity, try to work against this issue by verifying that the RMM solution’s recognized devices list matches the live asset list from an asset management solution. ### Software and Services Related to Remote Monitoring and Management (RMM) Software [**Endpoint protection software**](https://www.g2.com/categories/endpoint-protection) **—** Endpoint protection solutions help businesses secure their devices. Coupling one of these solutions with an RMM software helps more completely protect and secure business devices. [**Unified endpoint management (UEM) software**](https://www.g2.com/categories/unified-endpoint-management-uem) **—** For smaller businesses that don’t have more extensive network or server infrastructure, UEM might be a solid alternative. These solutions are more focused on managing business devices like tablets, phones, laptops, and other internet-connected devices. --- ## What Are the Most Common Questions About Remote Monitoring & Management (RMM) Software? *AI-generated · Last updated: June 3, 2026* ### Best remote monitoring management software for automation and patch management Based on G2 reviews, these products are most often discussed for patching, automation, and centralized endpoint management. - [NinjaOne](https://www.g2.com/products/ninjaone) — patching, scripting, remote endpoint support. - [Action1](https://www.g2.com/products/action1) — third-party patching and vulnerability visibility. - [Datto RMM](https://www.g2.com/products/datto-rmm) — automated patching and software deployment. - [N-able N-central](https://www.g2.com/products/n-able-n-central) — patch automation and proactive monitoring. ### Looking for the most scalable RMM tool for growing MSPs, any clear winners Based on G2 reviews, these products are repeatedly mentioned for managing larger fleets and multi-client environments. - [NinjaOne](https://www.g2.com/products/ninjaone) — multi-endpoint visibility and fast deployment. - [Atera](https://www.g2.com/products/atera) — technician-based pricing for growing MSPs. - [N-able N-central](https://www.g2.com/products/n-able-n-central) — granular automation across many endpoints. - [Datto RMM](https://www.g2.com/products/datto-rmm) — centralized monitoring for distributed environments. ### Which remote monitoring and management tools give the best value for money Based on G2 reviews, buyers most often associate these products with broad functionality relative to operational effort. - [Atera](https://www.g2.com/products/atera) — all-in-one workflows with technician pricing. - [Action1](https://www.g2.com/products/action1) — free tier and efficient patching. - [NinjaOne](https://www.g2.com/products/ninjaone) — centralized management with strong usability. - [Syncro](https://www.g2.com/products/syncro) — combined ticketing, RMM, and automation. ### What should buyers look for in remote monitoring management software According to verified users, the most important buying criteria are centralized visibility, dependable remote access, patch management, scripting, alerting, and software deployment. Reviews also highlight the need for an interface that technicians can navigate quickly, because speed matters during troubleshooting and day-to-day maintenance. Buyers often value products that reduce tool sprawl by combining endpoint monitoring, remote remediation, inventory details, and policy-based automation in one console. For MSPs and internal IT teams alike, ease of onboarding and the ability to support remote or off-network devices come up repeatedly. Reporting depth, flexible integrations, and clear device status are also common decision factors in recent feedback. ### How do teams use remote monitoring & management for patch management According to verified users, teams use remote monitoring and management platforms to automate operating system updates, deploy third-party patches, schedule maintenance windows, and track which endpoints still need attention. Reviews frequently describe patching as a core workflow because it reduces manual work and helps teams keep remote devices current without relying on users to connect to the office network. Many reviewers also pair patching with scripting, vulnerability visibility, and alerting so they can respond faster when updates fail or devices drift from policy. In practice, buyers seem to value tools that make patching predictable, centralized, and easy to verify across large numbers of endpoints and customer environments.