It is having dedicated project manager/sales.Easy to use .Payment options are so many to pay . Review collected by and hosted on G2.com.

I don't find anything to be disliked from this . Review collected by and hosted on G2.com.

I really enjoyed how well this software worked on a wide variety of mobile devices. It didn't matter if it was Windows, Android or iOS based. Review collected by and hosted on G2.com.

Their support group was unresponsive sometimes and when they would respond, they hardly ever had a solution of any of the issues that would arise. Review collected by and hosted on G2.com.

The integration with Microsoft Dynamics GP is awesome. We were new to integrating eCommerce with GP, which is why we went with KeCommerce. We are literally printing picking tickets in the warehouse minutes after the order. The backoffice integration does work, and it was setup quickly. Out of the box it was about 90% or more there. We only had to tweak a few things, such as special freight shipping questions we added in the checkout process.

Biggest thing: 2-way sync!!!! We were big off-the-shelf fans (we tried them all), but try asking the 3rd party connector companies if they can do a 2-way sync and listen to them squirm. This makes them all super nervous, and they will not commit to the end product. They will even try to convince you that you shouldn't do it that way. KeCommerce works like this by default. Do you need to edit an order? No problem, just log into your ERP, change the order, and it will be reflected in the customer's login. This was a must for us.

Dedicated project manager/sales: Every system I've ever tried gives you initial support, then leaves you with a hotline. We have a dedicated project manager and salesperson, so we always have a direct line of a person to call. We've even had in-person visits! After implementing many systems where where the sales/support staff politely disappear, this a very good touch. Not a big touchy feely or old school relationship guy, but these are big systems, so you need continuity.

Overall, it's sold as an all-in-one eCommerce/ERP connector, and that's what it is. It's good at both, but I don't think I'd call it a rockstar at either. We've been on the hunt for 10 years, and there's no solution out there that is. If you want both wrapped into a single platform partnered with hosting, development, and support, you've got a solid setup that rivals massive platforms that probably need entire teams to maintain. We've been using it for over a year, and it's the right solution for us. Improved efficiency is how to get to the next level in eCommerce, and KeCommerce gives us that. Review collected by and hosted on G2.com.

Not having an app store like off the shelf eCommerce platforms. As magical as it is to setup KeCommerce and see it integrating into our back-office, some other platforms have a very robust app/extension marketplace. These extensions are huge for helping the front end marketers do powerful stuff. Most of the wants/needs of an ecommerce marketing professional can be met with a little custom development. The good news is that they are able to do this in-house. We've had a few things done, and they are working solidly. If a new shiny marketing tool comes out that needs a plugin, you just won't be as agile to play around by simply adding an extension. We've been able to get around this pretty well, and I guess the good news is that our site isn't junked up with a million of extensions that could pose security leaks or performance issues. It forces you to be a lot more thoughtful about the addons you want.

Added features to consider:

- Improved search: No eCommerce solution does this well without an add-on of some sort. We installed something that works awesome w/ no extension/custom dev. required.

- Google Shopping Feed - Custom Development

- International Shipping w/ External Shipping Specialist - Custom Integration

- Avalara Avatax Sales Tax Calculation - Built in!!! (This was a great feature)

- Marketing Automation - Needs custom integration (it wasn't a major project, though)

- Everything else we needed for eCommerce was already built in.

The other thing we didn't like was some initial customer service growing pains as their client base grew. Thankfully, this has been completely remedied. If you call you will get someone picking up, and they answer quickly. Review collected by and hosted on G2.com.

The solution had many features we wanted and were looking for including an integration to GP Review collected by and hosted on G2.com.

The company structure was a mess and no one ever picked up the phone. Many resources lacked any ERP knowledge. We were sold many features that did not exist and no road map was available. The team there promised and under delivered in every instance and in the end we had to fight to get a refund from them after working with 5 different project managers in our implementation. Review collected by and hosted on G2.com.

If you want a stand alone eCommerce package it will probably work. If you want an eCommerce system that interfaces between the Dynamics products run away as fast as possible. They don't understand the products they interface with and when the integration is wrong they want to charge you for it. For a product that is supposedly mature there are many issues and once again they charge you to fix it. There are many solutions out there, this should not go to the bottom of the list but should disappear completely. Review collected by and hosted on G2.com.

The technical people, the interface, and the company in general do not stand behind the integrations Review collected by and hosted on G2.com.

A trustworthy company with a great product, we are very happy with our choice of partners Review collected by and hosted on G2.com.

Since implementing their solution about 10 years ago, our business has been able to easily maintain web orders with the automated process k-eCommerce creates. Our customers love the convenience and experience our online portal offers them as well.

We’ve recently made the decision to move to the responsive version of k-eCommerce for our mobile customers and our experience with their team during this process has been positive. We’re very excited to launch our new website design! Review collected by and hosted on G2.com.

Since we purchased this software, we’ve had no issues. Communication has been responsive, employees have been knowledgeable and helpful. k-eCommerce does a really good job keeping up with eCommerce trends, which is evident in the product they offer. Review collected by and hosted on G2.com.

Price. Beyond that, nothing. They over sold their product to the point they cannot support their customers properly. They spend way more money on their advertising that the actual product and support of it. Review collected by and hosted on G2.com.

Almost everything. We were told the last week of Sep 2014 that we would be up and running in a test environment in 2 weeks with our MS Dynamics GP. It's been 4 months now and we still don't have a usable e-commerce web site. We've been bounced around between 5 project managers. We were told they support Rockton Omni Price, but they have major issues with that. Support is terrible - no answers, slow on return calls, sales person won't talk to us. We wish we never worked with them. Review collected by and hosted on G2.com.