k-eCommerce was easy to setup, integrates seamlessly with Dynamics GP and we never have to worry about whether it works or not. It always does. Review collected by and hosted on G2.com.

Everything works great. We've never had any issues with k-eCommerce Review collected by and hosted on G2.com.

We were previously using a 3rd party program to receive our B2C orders. Downloading the orders and entering them into GP was time consuming and the checkout process was not easy to navigate for our customers. We wanted to grow our B2C business, and knew we needed a solution that integrated with GP.

We saw proposals from several solutions on the market, but K-Ecommerce best fit our size and needs. The B2C and B2B tools matched what we were looking for as well as integration with GP. K-Ecommerce makes it simple to receive orders and they sync quickly into GP. This keeps our processes flowing smoothly.

Our project manager was great! Every week he was on time for our calls, and always willing to help with questions when I got stuck. He provided invaluable guidance on what we should be working on and the steps we should take next.

We used the KEC design services to come up with the theme and it was just what we envisioned. It is easy to modify the footer and header. Some HTML knowledge needed to change out some of the graphics on the homepage. The navigation is easy to understand.

I like that when I post a product link on Facebook, the correct image comes up (issue with old solution). In general having a clean, easy to use site has improved my marketing tools. Review collected by and hosted on G2.com.

I did need a good bit of support in the beginning, especially understanding Attributes and Attribute Contexts. But, once I got in the swing of things it was pretty easy to configure products the way I wanted.

The steps need to “Invite” a user is a little confusing. Our B2B customers all needed to be invited to log in for the first time, and many of them had trouble understanding the instructions and the “New Password” email. Resending that email requires several steps and currently I’m the only one that has mastered it.

The product catalog is easy to use and setup products, however very time consuming to set up large groups of parent/child products using attribute contexts. I never could get the import to work just right.

I did need to contact support for help with where to place Google Tag Manager code and Facebook Pixel code since the <header> code is not easy to find. Review collected by and hosted on G2.com.

Before choosing k-eCommerce we looked at several other e-commerce solutions. Our decision came down to a few main factors. We wanted a platform with integration to Dynamics GP, one we could customize as far as user experience, and one that we could absolutely rely on for performance and security without breaking the bank.

The system has saved us and our customers a huge amount of time, especially when it comes to the integration with our ERP. Orders just flow from one system to the other and get where they need to know. Our customers love it and tell us they wouldn’t change a thing.

We love the end result and plan to develop the site even further in the future with more features and enhancements. Our Year 1 goal was to get 60 new customers using the ecommerce channel and we finished with 70. More than just the time and money we’ve saved, our e-commerce presence helps define our brand as forward-thinking and innovative. Review collected by and hosted on G2.com.

As seems to happen often in any kind of IT implementation, it took longer than we were expecting. The team was very knowledgeable and helpful, but some of the hand-offs as the project went from one stage to another (i.e. discovery – dev – implementation) were delayed. But this was the only real frustration. We’ve had no major bugs or problems with the system since launching, just a few minor fixes. Review collected by and hosted on G2.com.

k-eCommerce gives us a single, integrated e-commerce system. Because of this, we have been able to do away with duplicate order entry completely and improve our data management process. This was a problem with our previous e-commerce platform, where order numbers would get mixed up when copying them from the web store to SAP Business One.

Our e-commerce store launched in August 2019. It is much more user friendly (both for our customers and for us). Managing the product catalog is much easier, and the one-page checkout lets our customers place orders more quickly and easily. As a result, we have had more customers using our website as well as coming back to reorder.

The admin on the back end is easy to use. We saw improvements to our marketing efforts and organization very quickly with the content management system. Combined with the integration to SAP, we’ve been able to save a lot of time and money while increasing our sales. The built-in templates make it easy to customize our site, though we still need to do some coding for a few details. Review collected by and hosted on G2.com.

We had some issues with communicating our requirements properly to the team. We wanted things to work in a certain way and it seemed to take a lot of back and forth before they really understood what we needed. For instance, we wanted to give our customers the option of using a scanner to add items to a quick order page. We had to have several conversations with k-eCommerce before they really understood what we were asking for.

k-eCommerce includes a knowledge base and a few other online resources, but we find these to be somewhat basic and lacking in more detailed information. That said, the support team is great for answering all our questions. Review collected by and hosted on G2.com.

We had custom development and web design needs, and the result conforms at all points to what we asked for and what we agreed on during our meetings with k-eCommerce. All the staff involved really listened to the needs of our business, how we wanted to position ourselves online and our online store.

During the implementation, my k-eCommerce team had excellent advice on how to rethink certain business activities and adapt them to the online store. Every time we have had a request on the level of operations or functionality, k-eCommerce found a way to modify our store to make it a reality.

All the support technicians have a deep knowledge of the system and we can tell that no one is given this position without extensive training. The support agents respond to questions very quickly, and if they don’t know the answer, there is no improvisation. They just tell me they’ll call us back and they do. Much appreciated.

The product catalog is simple and complete. Very easy to use and to configure.

The training/onboarding process is well-established and we could sense that there is no improvisation at this level. Review collected by and hosted on G2.com.

We’re completely satisfied. I don’t believe we could have found better for our needs. The e-commerce system is adaptable to our requirements, whether for B2B or B2C. We do have plenty of recommendations for things we’d like to see in the future, but these aren’t complaints. Review collected by and hosted on G2.com.

We have always collaborated very well with k-eCommerce. They are open to our comments and suggestions on the level of design, change requests, etc. The training they provided was always very clear, and the implementation process as well. We could ask questions at any time.

The turnaround is reasonable but above all, the team has been able to adapt to our pace. Like most small businesses, managers are responsible for all aspects of the business, so progress depends on our availability.

We especially appreciated the quality of the proposed designs. They met our expectations. The design team has always understood the requirements we need to meet in order to stand out in our industry. We regularly get positive comments both on the visual aspect of our site and on its user-friendliness.

k-eCommerce support has gotten better and better over the years. There was a time when I had the impression that I knew a little more than the technician at certain levels. Perhaps this was just a learning curve, since it takes some time for technicians to be trained. These days, my questions are always very well answered. Being able to talk to a human about our technical problems and always get a quick reply is a very important point for me. Service like this is quite rare nowadays, where usually all you get is voicemail.

k-eCommerce is easy to use. Usually, we just define our products in Excel and then import them into the catalogue so that everything is done in a single operation. Review collected by and hosted on G2.com.

In general, the implementation went well except for the change to a responsive site. This transition brought its share of data loss (loss of photos, incorrect categorization, products being set to active when they weren’t, etc.) and loss of site configurations. This problem brought us a lot of extra work. To date, some issues are still not corrected because we have opted to fix the most urgent problems first. It's not easy to find your way around to make a change. Often I have to call to find out where the option I want to change is. Review collected by and hosted on G2.com.

That k-eCommerce works and works well. As data is added on the ERP side for customer info, items, and pricing, it shows up on the store ready for the customer to access quickly. When we process orders on the site they sync down to us in a short time frame and we have them routing to the proper facility for fulfillment.

The product catalogs are really good. We separate out products by brand as well as availability type (Standard vs Made to Order). Our business has thousands of SKUs, representing hundreds of products. Getting all that information to customers can be a major challenge, and before k-eCommerce, we would have to send it by email or over the phone.

Now, anything that anybody could want to know is all on the website. A good website means the phone doesn’t ring and email doesn’t ping! Because they have all the answers they need.

We love the Excel import/export feature. The easy and fast upload or modification of information allows us to add items, products, brands, etc. This lets us put all relevant information in a place that everyone can access.

This is also a really important feature for our business needs. Since product specs aren’t used in Dynamics GP, only about 20% of the information we needed was actually in GP, the other 80% wasn’t. Import/export let us upload all that information quickly without losing weeks in manual entry.

We have not had any security issues with the platform, this is part of why we went with a hosted solution. In the constantly changing landscape of security we find it better to have this managed as well. No bugs to speak of, the integration service installed and was working within a day’s time frame.

Love the support team. In beginning, we couldn’t figure out how to use the software and we even broke/deleted our site at one point! Support was with us every step of the way and got everything up and working again. We like the ticketing system k-eCommerce uses. It makes it easy for support to track our issues. We’ve had hundreds of tickets with this company and they are nailing it every time. Review collected by and hosted on G2.com.

If you have a basic business and flexible requirements, the k-eCommerce open platform is easy to integrate. However, the more complex the business, the more complex the solution. I think the only resolution for such a complicated and customizable software, is a more hands-on approach from k-eCommerce as far as onboarding, training, and explaining everything the solution can do. We basically felt that we were left to figure out the software and how our business requirements and systems would best integrate. In the end, we probably spent an extra 6 months to become knowledgeable enough about k-eCommerce so we could speak intelligently about what we wanted and didn’t want and what we needed to customize. Even today, there are capabilities and configurations to the software that we don’t know about or that might be better than the path we have chosen.

For example, because a lot of our paper products look the same, we wanted to use images to represent categories rather than individual products. But because GP thinks by item numbers instead of products, it took us a long time to figure out how to change the k-eCommerce category tree to group the items in the tree and then have a picture to represent the category.

The end result is very good…it just took too long to get there. Review collected by and hosted on G2.com.

One of the big reasons we turned to k-eCommerce was because they offered integration directly to our ERP system, SAP. In the few years prior, we had invested heavily in SAP to help our production and business efficiencies, so it was important to continue to build a network that could talk to each other without “bandaids.”

We love the design, functionality and navigation of k-eCommerce. It is a huge improvement over our previous site and many of our competitors. It’s easy to search for products by part number or description which helps not only our retail customers to do research and buy, it helps our dealers and distributors to navigate and easily find answers for their customers.

Being able to create multiple tabs within a product listing for additional content, images, video, graphs, etc. is really helpful. In our line of business, technical data is important for certain products, so being able to provide data to our customers in an organized and easy-to-access way is an advantage.

Our project manager was a great resource for us. The folks that initially did the design and implementation of the site had since taken positions outside of our company, so Robert had to backtrack a little bit to explain functionality. He was able to help us get started again and move forward. He had patience while we built up the product content stage over the course of a few months and then had a huge impact getting us set up and ready to go live. Training materials were very helpful and worked nicely as a guide to build the site.

The support team is quick to respond – both on issues where say an order doesn’t process through to issues we experience with loading content or adding a function. No question is too big or too small for them to help with. Review collected by and hosted on G2.com.

If there’s one area where we’ve struggled a little bit, it’s integration with shipping methods and getting the pricing correct. Our product shipment boxes range in size from a 5x5x5 box up to 46x24x12 for non-freight shipments so trying to determine the appropriate estimated box size for proper calculation is difficult. Within k-eCommerce, both FedEx and UPS are set up differently so finding a happy medium that doesn’t overcharge the customer tends to be a challenge. Review collected by and hosted on G2.com.

It has the most extensive feature set I've seen in any e-commerce package and a wide array of configurable options to fit almost any scenario. The back-office interface is well organized and intuitive to use, with a great set of wizards that take you through day-to-day tasks with ease. The fast loading responsive designs make for a great mobile shopping experience. The best feature by far is the reliability of the synchronization engine that keeps data flowing from the web store to ERP system. Review collected by and hosted on G2.com.

In our organizational scenario it would be helpful if we could have a single web storefront that integrated to multiple entity databases, but I understand the complexity of this type of architecture and the difficulty of synchronizing data from multiple ERP sources. Review collected by and hosted on G2.com.

I have absolutely nothing positive to say about this company. I originally removed my review at their request however I never saw K-ecommerce fix a single issue before I moved to a different company. Review collected by and hosted on G2.com.

- They take forever to respond to emails

- When they did respond, they provided little information and never had solutions

- I went 3 months without being able to edit the CSS of our own website. This is something a designer with even cursory knowledge of development should be able to accomplish within 30 minutes. I emailed them every week for an update and never got an ETA or any useful information.

- They lock everything into their system -- so much so that even an experienced developer can't fix major glitches.

- They have huge glitches in their system that constantly cause glitches for the sales team Review collected by and hosted on G2.com.