It is an incredibly easy tool to use and very navigable! Review collected by and hosted on G2.com.

Havent found much that I do not like, I wish there were easier ways to log in outside of user/pw, having a google log in would make accessing the platform more efficient. Review collected by and hosted on G2.com.

Simplicity and concise format to the platform Review collected by and hosted on G2.com.

I do not have anything negative to say about this product. Review collected by and hosted on G2.com.

So Everything is organized with just works, i can see the people who i work with, calendars marked with events, holidays, and knowing if one of our workers takes a PTO. And also Sick days is easily accessible with just setting the dates and will be sent to your supervisor or boss easily. I use to check JUST WORKS everytime to see the calendar and holidays. Review collected by and hosted on G2.com.

I have not yet encountered any issues with just works, besides the server went down, and thats pretty common. So far everything is good with just works. I love it and its so simple, easy to use. Review collected by and hosted on G2.com.

I love that Justworks offers an expansive set of features, making it a comprehensive tool for my needs. The user interface is also excellent, ensuring ease of use. Additionally, the transition from Gusto to Justworks was incredibly smooth, which made the changeover process seamless. Review collected by and hosted on G2.com.

Nothinh Review collected by and hosted on G2.com.

Software: Software is slighlty more usable than all other PEO's. It doesn't do much, but it's not difficult to navigate.

Pricing: Pricing is much more transparent than most PEO providers.

In general, it's not the WORST PEO ever, but I would not recommend JustWorks to any of my peers. Review collected by and hosted on G2.com.

- Poor Benefits Quality: Depth and breadth of benefits offerings, especially medical, is poor.

- Poor Support Service Stratgy: All of our account managers have been dedicated and professional. However, JustWorks' service model is such that your representatives are service/sales people, not experts in payroll, tax, benefits or compliance. You cannot directly connect with relevant experts when you need help. Tax issues are often unresolved as a result. Thankfully we've had few other issues with sensitive areas, but I have no confidence that JustWorks has staff with deep expertise in these areas if an issue did arise.

- No real HRIS functionality: Most PEO's don't have decent HRIS features, but my predecsccors selected JustWorks because the software looked/felt better than other PEO's. This is true, but there is very little onboarding and reporting functionality.

- Poor Benefits Implementation: Open enrollment and other benefits implementation is self-serve. No expert support in modeling benefit coverage options. I had to fight to get the minimal support I received, which was far below the basic level of service I expect from a PEO or benefits provider. Review collected by and hosted on G2.com.

Compared to other HR platforms I've used in other companies, it is much easier to access my information in Justworks (wages, PTO, etc.). The app is very easy to use (and I had limited success with apps in the past as well). The times I've needed support, response times have been very fast as well. When I was brought into the company, setting up Justworks was very straightforward. Since I'm a new hire, I've had to log into Justworks fairly regularly, and the amount of things I can access from within their system has made my onboarding relatively painless. Review collected by and hosted on G2.com.

Periodically, the app/site is down, but I'm likely noticing that more than most simply because I'm a relatively new hire still nailing down some things. It's not often and doesn't last a long time. Review collected by and hosted on G2.com.

EVERYTHING! They have been a worlds difference working with them in comparison to other payroll & benefits companies. They are very responsive, they actually listen, and provide you with the best options for your company. The benefits they offer have been extremely easy to work with also. Review collected by and hosted on G2.com.

That everyone doesn't have them. But actually, I mistakenly signed up for the wrong commuter benefit instead of transit benefit. The money paid isn't transferable and have no way of using it. But it was probably my error when signing up. Review collected by and hosted on G2.com.

Using Justworks has been an absolute game-changer for our team. The platform stood out from day one for its clean, modern interface and incredibly intuitive design. Whether you’re managing payroll, benefits, or compliance tasks, everything is exactly where you’d expect it to be; no endless clicking or confusing navigation.

What really sets Justworks apart is how easy it is to use, even for team members who aren’t particularly tech-savvy. The dashboard is visually appealing without being cluttered, and it guides you naturally through each task. Important information is easy to access, and the user experience feels thoughtfully designed with real users in mind.

Overall, Justworks makes the admin side of delivering benefits to our small team feel less like a chore and more like a streamlined part of our workflow. Highly recommend for any company looking for a simple, elegant solution to complex HR needs. Review collected by and hosted on G2.com.

One area where Justworks could improve is by allowing more complex manager assignments. Currently, the platform is limited in how it lets you assign or layer managerial roles, which can be challenging for organizations with matrixed teams or dotted-line reporting structures. Adding more flexibility here would make it easier to reflect real-world team dynamics and improve workflows like approvals and time-off requests. Review collected by and hosted on G2.com.

I do like how much it simplifies HR administration. From payroll to benefits, it centralizes key processes in an intuitive platform. The onboarding and sales teams were also standout, responsive, and knowledgeable, and made the transition smooth. It’s a solid solution for streamlining operations and staying compliant. Review collected by and hosted on G2.com.

There is a lack of flexibility in customizing features to fit our organization's needs. For example, we operate on a 35-hour work week, but the platform is built around a 40-hour model, which creates challenges with time-off tracking. The reporting tools also need improvement, and our experience with the Account Manager has not met expectations. Review collected by and hosted on G2.com.

I've had excellent experiences with Justworks customer service. Recently, I needed to make a change to my benefits. It's nice to have real people along the way walking you through the process. Christy was an excellent help on the phone explaining the process. The portal was really easy to use and clear about what was required. After I submitted, Kate emailed me almost right away explaining the next steps and giving me a timeline for resolution. I replied to her email late at night, and she responded within 20 minutes (even though her email stated the normal business hours of their live customer service). I really appreciated that. They've made this process of adjusting my benefits much easier and less intimidating than it seemed initially. Thanks, Justworks team!

Logging back on to add that another experience with the customer service team was AWESOME! Was working to take advantage of some of the additional benefits- including retirement planning and wellness benefits. Really eye-opening to see all of the resources at our disposal- and really appreciate the JW team for walking me through it! Review collected by and hosted on G2.com.

I haven't had to use the platform frequently, other than to check pay stubs and other documents. And the only encounters I've had with customer service have been top-notch. No complaints from me at the moment! Review collected by and hosted on G2.com.