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Justin Group

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Justin Group is an independent consultancy specializing in Creative Service Management, blending service management and design methodologies to help organizations deliver superior, value-driven services. Established in 2015 and headquartered in Espoo, Finland, Justin Group serves both private and public sector clients across various industries, including IT services, finance, retail, and education. Key Features and Functionality: - Training Services: Offers courses such as Practical Service Management Office, Process Manager Bootcamp, and Digital Service Catalog, led by experienced professionals. - Workshops & Facilitation: Provides Design Kickstarters, simulation games like Service Factory Journey, and Creative Service Management Design Workshops to stimulate development processes. - Professional Services: Delivers consulting in service management and architecture, management advisory, and interim management roles through Manager or Architect as a Service. - Content Resources: Supplies materials like the Practical Data Model for CMDB, Creative Service Management Handbook, and a library of templates and tools to support service management initiatives. Primary Value and Solutions: Justin Group empowers organizations to design and implement effective service strategies, ensuring services are well-defined, efficiently delivered, and aligned with business objectives. By integrating service management expertise with design principles, they address challenges in service development, operational efficiency, and customer satisfaction, enabling clients to produce better services for their customers.

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