--- title: JustFOIA Reviews meta\_title: 'JustFOIA Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 32 reviews by the users' company size, role or industry to find out how JustFOIA works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 32 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Public Sector url: https://www.g2.com/categories/public-sector --- # JustFOIA Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by JustFOIA but has limited features. Are you part of the JustFOIA team? [Upgrade your plan](https://my.g2.com/justfoia/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! With JustFOIA, managing records requests has never been easier! This flexible and configurable solution walks you through every step of the way - from intake to delivery. Automation capabilities save time on tedious tasks like reminders, communication with requesters/responders, and redaction - just to name a few. It's no wonder why public sector agencies across the nation choose JustFOIA as their go-to records requests software! * * * Seller [JustFOIA](https://www.g2.com/sellers/justfoia) Discussions [JustFOIA Community](https://www.g2.com/products/justfoia/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Bonnie Hutchinson Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 9 months [ View More Pricing Information ](https://www.g2.com/products/justfoia/pricing) ## Top-Rated Alternatives [ ![CivicPlus NextRequest](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CivicPlus NextRequest") CivicPlus NextRequest 4.8/5(13) ](https://www.g2.com/products/civicplus-nextrequest/reviews) [ ![Everlaw](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Everlaw") Everlaw 4.7/5(741) ](https://www.g2.com/products/everlaw/reviews) [ ![Relativity](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Relativity") Relativity 4.5/5(653) ](https://www.g2.com/products/relativity/reviews) [ View All Alternatives ](https://www.g2.com/products/justfoia/competitors/alternatives) ## User Insights Average based on 32 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## JustFOIA Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Laserfiche ](https://www.g2.com/products/laserfiche/reviews) Show More ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") AG Verified User in Government Administration Enterprise (\> 1000 emp.) 7/8/2026 "Delightful, Responsive Experts Who Know JustFOIA Inside and Out" 5/5 What do you like best about JustFOIA? The team at JustFOIA is absolutely delightful to work with. From the implementation team to the tech support to our client success specialist, I can't say enough good things. They are responsive and know the system inside and out. True subject matter experts. Review collected by and hosted on G2.com. What do you dislike about JustFOIA? There is some functionality that could be improved, but I think it's stuff that is in the works. It would be beautiful to only get alerts about a department's responses and timelines instead of global alerts. Review collected by and hosted on G2.com. What problems is JustFOIA solving and how is that benefiting you? It seems that every issue I bring up, JustFOIA is working on a solution already. They are definitely responsive to feedback and driven to improve the user experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AK Amy K. Associate Director of Support Services for Colorado State University Police Department Small-Business (50 or fewer emp.) 12/5/2025 "Outstanding Service and Seamless Experience with JustFOIA" 5/5 What do you like best about JustFOIA? We LOVE everything about JustFOIA. Since the very first demo, to current day usage their customer service has been outstanding! Our check-ins with our assigned customer service representative are productive, efficient but yet she listens to what the challenges we are facing and comes up with creative solutions. Huge Shout out to Angel! Review collected by and hosted on G2.com. What do you dislike about JustFOIA? I can honestly say that we have not encountered anything we dislike about JustFOIA, the company or their products. If we have a challenge or need clarification, they are responsive and take the time to come up with solutions or point us to training, etc. Review collected by and hosted on G2.com. What problems is JustFOIA solving and how is that benefiting you? We did not have any true reliable tracking of our Records Requests. JustFOIA makes it incredible easy to show the in 46% increase in requests for 2025, as well as the turnaround time of 2.63 days, on our requests. This information is presented to our Chief of Police and our university leadership. JustFOIA makes it incredibly easy to track outstanding requests, their status and is a critical piece to ensure we are meeting turn around times required by both state statute, local rules and regulations, as well as university polices and procedures. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic FS Faidra S. FOIA Compliance officer Mid-Market (51-1000 emp.) 4/7/2026 "JustFOIA saves time and resources" 5/5 What do you like best about JustFOIA? The technical support at justFOIA is superb. They always are quick to respond. JustFOIA is easy to use and navigate. Review collected by and hosted on G2.com. What do you dislike about JustFOIA? JustFOIA saves me lots of time so I am not sure there are any downsides. Review collected by and hosted on G2.com. What problems is JustFOIA solving and how is that benefiting you? JustFOIA saves me time in reviewing and redacting documents. The document viewer/document management is a lifesaver. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AL Anna L. Deputy City Clerk Mid-Market (51-1000 emp.) 7/1/2025 "Thankful for the switch to JustFOIA" 5/5 What do you like best about JustFOIA? JustFOIA has provided a streamlined experience for our employees and the public for our disclosure process. We've experienced a huge reduction in time spent waiting on data to process and almost zero complications for requestors when accessing their records. JustFOIA's ability to pull out duplicate emails from pst files has saved me months of work removing overy 40,000 for one request alone. Review collected by and hosted on G2.com. What do you dislike about JustFOIA? There is an opportunity to have a few more options for internal organization for preparing responsive records. Review collected by and hosted on G2.com. What problems is JustFOIA solving and how is that benefiting you? I wouldn't say it's a problem, JustFOIA's transparency on making improvements and receiving feedback on processes is a huge benefit to our agency. The recent updates regarding business hours, the addition of the recycle bin and transferring/copying records have been welcome changes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") AG Verified User in Government Administration Mid-Market (51-1000 emp.) 10/30/2025 "Effortless to Use with Exceptional Support and Continuous Improvements" 5/5 What do you like best about JustFOIA? The Program is so easy to use, meets our needs, and the customer service is outstanding. Not to mention that JustFOIA wants to know from its users what they can do to improve and they actually make the changes and improve the product. Review collected by and hosted on G2.com. What do you dislike about JustFOIA? There is nothing we dislike about JustFOIA. Review collected by and hosted on G2.com. What problems is JustFOIA solving and how is that benefiting you? Just FOIA is streamlining our record requests, tracking our usage, department usage, cost and compliance. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Tatiana E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tatiana E.") TE Tatiana E. Assistant General Counsel Mid-Market (51-1000 emp.) 7/8/2025 "Amazing customer service!" 5/5 What do you like best about JustFOIA? I LOVE JustFOIA! Now we can save drafts of Discussions. I have been dreaming of this feature. They listen to their customers! Review collected by and hosted on G2.com. What do you dislike about JustFOIA? Nothing bad to say. Great product and service! Review collected by and hosted on G2.com. What problems is JustFOIA solving and how is that benefiting you? They listen to the customers needs and make changes Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic PF Pamela F. Assistant City Clerk Enterprise (\> 1000 emp.) 12/30/2024 "JustFOIA is a LIFESAVER!" 5/5 What do you like best about JustFOIA? The City of Greeley launched JustFOIA in May of 2023, and we have been extremely successful in this partnership. JustFOIA has been an incredible aid for tracking, facilitating, and completing open records requests. From the simplified redaction to the localized correspondence, JustFOIA has increased our productivity and made our lives much easier! JustFOIA is playing a major role in our Customer Experience Initiative by helping us provide better customer service and helping our residents more effectively. Review collected by and hosted on G2.com. What do you dislike about JustFOIA? I literally have nothing bad to say about JustFOIA. Review collected by and hosted on G2.com. What problems is JustFOIA solving and how is that benefiting you? Localized request tracking - makes it so much easier to keep track of all of our requests Simplified communication - email templates are so simple to make and streamline our work Super easy to train new employees and get documents from departments Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CN Cassie N. Executive Assistant & Public Records Officer Small-Business (50 or fewer emp.) 7/18/2024 "Streamline Public Records Requests" 5/5 What do you like best about JustFOIA? JustFOIA has made processing public records requests so easy. Before I used an Excel spreadsheet and my calendar to track my public records requests. JustFOIA keeps everything in one place. I've seen an uptick in requests for emails. The software's PST extractor tool makes uploading and reviewing emails a breeze. It easily removes duplicate emails, and I am easily able to to search the email for keywords instead of reading each email like I used to. My response time for requests has been drastically reduced. I can also easily delegate searches to other staff members. The email templates have made responding to requests simple. I also love the ability to run a quick report to update my leaders on public records requests. Last but not least, the team at JustFOIA is amazing! Each person I interacted with each step of the way was helpful and friendly. Ashley set up our portal and form. She also trained us on how to use the software. She is the BEST! She was patient, kind, and very responsive. I was quick to answer any questions we had. If she didn't know the answer, she found it and communicated every step of the way. She even answered the questions we didn't know to ask. She made implementation so easy and provided a training template that I could use with my team. After our training period, Ashley left us in Cameron's capable hands. I haven't had to reach out to Cameron very often, but he is quick to reply and understanding. He doesn't make me feel dumb when I ask a stupid question. The care and responsiveness we've received the entire team has made us feel like we are their only client. I would highly recommend JustFOIA as it is an amazing product with amazing people behind it! Review collected by and hosted on G2.com. What do you dislike about JustFOIA? JustFOIA can be a bit overwhelming at first. There are a lot of features. With the large scope of requests I've received, it would be nice to have an installment feature. I would like to set the overall completion date, with periodic due date set to provide installments of records. Review collected by and hosted on G2.com. What problems is JustFOIA solving and how is that benefiting you? Reducing response time for public records requests. Ease of collecting fees. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JM Jennifer M. Mid-Market (51-1000 emp.) 3/27/2024 "Successful Transition to JustFOIA" 4.5/5 What do you like best about JustFOIA? The two best features for our municipality is the fact that more than one indivdiual can work on a request at one time and the PST extractor that helps us identify and pull duplicate emails. Hundreds of hours of work will be saved annually. Review collected by and hosted on G2.com. What do you dislike about JustFOIA? Overall this is such an improvement, but the biggest workflow issue we have with it is with the tasks being assigned out to staff. They have to be identical lists of tasks which can lead to some confusion. Review collected by and hosted on G2.com. What problems is JustFOIA solving and how is that benefiting you? JustFOIA has improved some of the bottlenecks we had when processing requests, such as allowing multiple staff members to be working on the same request and the PST data extraction tool. Additionally, the redaction feature does not glitch and we are gaining confidence in it each day (we had substantial issues with it erroring out or applying the redactions one inch to the left). Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SB Sydney B. Mid-Market (51-1000 emp.) 3/22/2024 "Great product and superior customer service" 5/5 What do you like best about JustFOIA? The system is very user friendly and customizable to your needs! The implmentation process was smooth and easy, Ashley was amazing and always made sure our needs were met and questions were answered. Our organization really liked the fact that the number of users wasn't limited or an addtional cost. Review collected by and hosted on G2.com. What do you dislike about JustFOIA? The only thing I would change at this point is the fact that you can't pick a date on the calendar when changing the request settings, you have to manually count the days. Review collected by and hosted on G2.com. What problems is JustFOIA solving and how is that benefiting you? Our public records tracking, JLARC reporting and ease of supplying records to citizens have been our biggest hurdles with public record requests. JustFOIA has been able to assist us with all aspects, and I am easily able to pull combined numbers from the City and Police Department for reporting. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about JustFOIA? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about JustFOIA ](https://www.g2.com/products/justfoia/discussions/new) GU Guest User What is JustFOIA used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-justfoia-used-for) KF Kim Flower • Last activity about 5 years ago Will you provide a webinar on how agencies are using JustFOIA for lien letters? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/51667-will-you-provide-a-webinar-on-how-agencies-are-using-justfoia-for-lien-letters) [ View all Discussions ](https://www.g2.com/products/justfoia/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 9 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/justfoia/pricing) JustFOIA Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1e5f74acd4e6bfef5379c83d20d1048c/civicplus-nextrequest.png "Product Avatar Image") CivicPlus NextRequest 4.8/5(13) [ Compare Now ](https://www.g2.com/compare/civicplus-nextrequest-vs-justfoia) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_364fa4549a342e55e00949beaeadcff5/govqa.png "Product Avatar Image") GovQA 5/5(1) [ Compare Now ](https://www.g2.com/compare/govqa-vs-justfoia) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ff72acca475a16c966fe971fab680312/everlaw.png "Product Avatar Image") Everlaw 4.7/5(741) [ Compare Now ](https://www.g2.com/compare/everlaw-vs-justfoia) ##### ##### JustFOIA Features Request Management Online Forms Workflow Assignment Payment Processing Workflow Management Automated Reminders Communication Tools Cross-Department Collaboration Reporting Dashboards Basic Reporting [ View More Features ](https://www.g2.com/products/justfoia/features) ##### Categories on G2 [Public Records Management](https://www.g2.com/categories/public-records-management) ##### Explore More [Which is the best platform for managing sales team bonuses](https://www.g2.com/discussions/which-is-the-best-platform-for-managing-sales-team-bonuses)[What desktop search vendors support natural language search across emails and scattered cloud drives?](https://www.g2.com/discussions/what-desktop-search-vendors-support-natural-language-search-across-emails-and-scattered-cloud-drives)[What's the best board management service for remote teams](https://www.g2.com/discussions/what-s-the-best-board-management-service-for-remote-teams) [Which records management solutions enable multi-office coordination for agency-wide request fulfillment?](https://www.g2.com/discussions/which-records-management-solutions-enable-multi-office-coordination-for-agency-wide-request-fulfillment)[PhpStorm vs Eclipse vs NetBeans for PHP development: which PHP IDE do professional backend developers actually end up using day to day?](https://www.g2.com/discussions/phpstorm-vs-eclipse-vs-netbeans-for-php-development-which-php-ide-do-professional-backend-developers-actually-end-up-using-day-to-day)[Pros and Cons Details](https://www.g2.com/products/justfoia/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)