It does offers very deep insights for customer behaviour and helps to set the course right Review collected by and hosted on G2.com.

The initial walkthrough seems a bit difficult Review collected by and hosted on G2.com.

The platform structure allowed me to explore the interface in a more productive/practical way. Review collected by and hosted on G2.com.

I disliked the slow response to updates and feedback, given that I feel it will help consumers utilize the platform better Review collected by and hosted on G2.com.

To gain insight of your customers and their voice across multiple touch points Review collected by and hosted on G2.com.

Not sure about privacy. As many of them are concerned about their privacy. Review collected by and hosted on G2.com.

I like having multiple options or touchpoints Review collected by and hosted on G2.com.

nothing much to dislike as the website is very user friendly Review collected by and hosted on G2.com.

feedback management, offline survey, and holistic analysis of customer's interaction Review collected by and hosted on G2.com.

Not an extensive patterns are shown based on the feedback in some areas. Review collected by and hosted on G2.com.