![Ali M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ali M.") AM Ali M. IT & Security Lead Mid-Market (51-1000 emp.) 8/8/2024 "JumpCloud Review" 3.5/5 What do you like best about JumpCloud? JumpCloud MDM: It supports multiple platforms (Mac, Windows, iOS, and Android). It is a big advantage for our company that has a mixed environment. Also, it helped us to have a much faster onboarding and offboarding process. With Zero-touch deployment preparing devices for new joiners was a great advantage. Patch management helped us a lot to make sure all the devices are uptodate with the last OS and Apps updates. SSO: We were able to create SSO for almost every app that we have that helps provisioning and de-provisioning the users. Dynamic Groups: Using the Dynamic groups helped us to assign the write access based on the user role and department. Review collected by and hosted on G2.com. What do you dislike about JumpCloud? The licensing model is a bit of a drawback. It charges for both active and suspended users, which can lead to complications, especially when integrating with HRIS/HRMS tools. This can create unnecessary cost overheads and management challenges, particularly in organizations with fluctuating staff numbers or those who frequently suspend and reactivate user accounts. Another concern is the password manager. The first impression upon hearing the name "JumpCloud Password Manager" is that it is a cloud-based password manager, but it is not. Instead, it keeps passwords encrypted on devices, which was not an efficient solution for us. Review collected by and hosted on G2.com. What problems is JumpCloud solving and how is that benefiting you? Look, JumpCloud's been a big help for our IT team. We were drowning in device management issues before - trying to keep tabs on Macs, PCs, and all sorts of mobile devices was giving us headaches. Now? It's all in one place. Not perfect, but way better than before. The onboarding process used to eat up so much of our time. Now, with this zero-touch thing, we're getting new hires up and running in no time. It's pretty smooth. Keeping everything updated was another pain point. JumpCloud's taken a lot of that off our plate via Patch Management. We still have to keep an eye on things (Notification and installation time), but it's nowhere near the hassle it used to be. Single sign-on's been huge for us too. We've rolled it out for most of our apps, and it's cut down on those annoying password reset tickets. Plus, it's tightened up our security a lot. Dynamic groups feature? That's been a real game-changer for managing access. It's not foolproof, but it catches a lot of potential issues before they become real problems. (Not supported for all the fields) Has it solved all our IT headaches? No, we still have our share of fires to put out. But it's made life easier. We're spending less time on the boring stuff and more time on projects that matter. Review collected by and hosted on G2.com. Show More Rating Updated (8/9/2024) Current UserValidated ReviewerIncentivizedSource: Seller invite See what 3928 reviewers think of JumpCloud 4.5 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/jumpcloud/reviews)