I really like how JumpCloud makes managing users across multiple devices easier. You can bind one user to multiple devices, and they can access their device from anywhere without needing to be connected to a local network. The feature to wipe, block, lock, or erase a device from anywhere in the world is great for security. JumpCloud works smoothly with multiple SSO tools, which is a big plus. Additionally, the interface is very easy to set up, and having support readily available is helpful. Review collected by and hosted on G2.com.

The recent vault feature for password management isn't fully capable compared to other password managers like 1Password, LastPass, and Bitwarden. Features for sharing or sending passwords are missing. Also, there's no capability to block extensions in Google Chrome—it only allows them, and we don't see an option to block any extensions. Review collected by and hosted on G2.com.

Being able to manage users remotely, as well as have the best parts about AD without the downsides of an on-prem setup. The UI & overall experience is very fluid and intuitive. Client is lightweight and performant on remote devices, which is very nice. The Support & Onboarding is not aggressive, and our account manager is approachable and not pushy. Can't speak to the AI features as I don't use them, but they're certainly there. Review collected by and hosted on G2.com.

It's a bit expensive in the upper tiers, but you do get what you pay for ultimately. A la carte feature purchasing is very useful for quickly figuring out your needs and only paying for what you use. Free trial and fair use period is also immensely useful for a SME that needs flexibility. Review collected by and hosted on G2.com.

I appreciate that JumpCloud is constantly iterating to become more of an all-in-one platform, allowing us as admins to have the most access to do our jobs from one central location. Specifically, the ability to control software access using SSO and user groups is great, and having many of our software tools being native SSO integrations makes things smoother. The MDM platform, along with the new asset management feature, tracks necessary information and lets us set device groups with rules that comply with our SOC 2 guidelines. This empowers us to control software and data access effectively through user and device groups. Additionally, the password manager is pretty good, even though it still needs some quality of life upgrades. Review collected by and hosted on G2.com.

The password manager isn't better than or even as good as other tools available on the market and is currently the most lacking feature. The initial setup was difficult, particularly with SSO integrations for non-native software tools being time-consuming. There was also a weird glitch where devices seemed to be un-enrolling from the MDM or the agent was going inactive on devices for a while. Review collected by and hosted on G2.com.

The suite of tools that JumpCloud offers businesses is truly visionary. It is a collection of immediately-useful software components that help you run every part of your business, whether patching, security compliance, providing single sign-on (SSO), onboarding and offboarding new employees -- and it continues to evolve on a regular basis. Managing our Macs and Windows computers as equal citizens has been such a boost to our business. Review collected by and hosted on G2.com.

In seriousness, I do not have anything negative to say -- they are currently operating at a visionary level. Pricing is right where it should be, as well. Review collected by and hosted on G2.com.

As a self-taught IT manager, I really appreciate the AI chatbot support. It’s saved me a lot of time and made the learning curve for JumpCloud much shorter. Review collected by and hosted on G2.com.

The billing can be a bit confusing. As a very small business, I sometimes get caught off guard by the high-water mark billing, and it makes it harder to manage a small number of devices while keeping that in mind. Review collected by and hosted on G2.com.

Your ability to have control over all the devices used by other company collaborators is very useful, as it allows you to see if they are active and access them remotely when the situation warrants it. I also like the way it helps maintain an environment completely focused on the employee, clearly separating personal use from work use. Review collected by and hosted on G2.com.

The most useful thing is having the control to see if the company's devices are active and to visualize if colleagues are working, and what I like the least is that the integrations with other tools tend to be somewhat complicated, because they don't give you the necessary steps to make a good connection. This happened to me with Google; I had to research on my own since all the users are there, and it would be easier to link all of them with Jumpcloud. Review collected by and hosted on G2.com.

I like that JumpCloud provides a unified platform for identity and device management, making it easy to manage users, secure access with SSO and MFA, and support multiple operating systems from a single cloud-based console. Review collected by and hosted on G2.com.

The main drawbacks are the learning curve for advanced features, pricing as deployments scale, and the fact that some policy changes or device syncs can occasionally take longer than expected. Review collected by and hosted on G2.com.

I like the ease of working with JumpCloud's features. The mobile device management and administration part seems super useful to me. Additionally, the command section helps me a lot when managing issues with devices or IT problems in the company. Review collected by and hosted on G2.com.

When it comes to viewing the outputs of the commands, you absolutely have to go to a separate section; it's not like you have a clear and precise link on the screen about the results. You can only receive an exit code and some logs. Review collected by and hosted on G2.com.

What I like most about JumpCloud is that it centralizes user identity, device management, and access control in one platform. It makes onboarding and offboarding employees much easier, and managing Windows, macOS, and Linux devices from a single dashboard saves a lot of time. The interface is intuitive, integrations with other business tools work well, and the security features like MFA and SSO help keep our environment secure without adding unnecessary complexity. Overall, it has simplified our IT operations and improved efficiency. Review collected by and hosted on G2.com.

JumpCloud is a powerful platform, but there are a few areas that could be improved. Some advanced configurations can be difficult for new users to understand, and the admin dashboard can feel overwhelming at first. Troubleshooting policies or device sync issues sometimes takes longer than expected, and more detailed logs would make debugging easier. While customer support is generally helpful, response times for non-critical issues could be faster. Better reporting options and more customization in policies would also improve the overall experience. Review collected by and hosted on G2.com.

It is helpful to keep all the different apps we have in a single place. By accessing the main dashboard I can log in from there without worrying about specific passwords for each side/app.

It offers integrations with multiple platforms like Salesforce, Lucidchart, Slack and even internal tools.

It is easy to use and with the latest updates I can "trust" my computer and the system would log in automatically without having to type again the password. Review collected by and hosted on G2.com.

Initially it was not great to have to type the PW and and approve the phone notification, but that was removed with their latest releases, so I can just "trust" my device without having to constantly authenticate. Review collected by and hosted on G2.com.