--- title: jrni Reviews meta\_title: 'jrni Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 23 reviews by the users' company size, role or industry to find out how jrni works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 23 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # jrni Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by jrni but has limited features. Are you part of the jrni team? [Upgrade your plan](https://my.g2.com/jrni-formerly-bookingbug-jrni/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! jrni is the in-person experience platform for enterprise brands. We help leading retailers, financial services providers, educational institutions, and more convert more of their foot traffic and digital traffic into revenue-driving interactions; through smart, scalable appointment scheduling, queue management, and event booking. Our platform replaces siloed tools with one unified solution for engaging customers in the moments that matter; whether it’s a one-to-one consultation, a one-to-many event, or an optimized walk-in experience. From storefront to branch, jrni helps organizations create seamless, personalized journeys that meet customer expectations and deliver measurable business impact. Appointments Turn interest into action with branded, conversion-optimized booking journeys. jrni Appointments makes it easy for customers to self-schedule with the right staff, at the right time, in the right channel; while your team gets the tools they need to manage, prep, and deliver consistent one-to-one experiences. Events Power large-scale engagement with flexible, scalable events infrastructure. From product launches to local workshops, jrni Events supports digital and in-person registration, attendee management, and post-event follow-up; all from a single dashboard. Virtual Queuing Eliminate the uncertainty of waiting. With jrni’s intelligent queue management, walk-in customers can join lines remotely, track their status in real-time, and even shift to a future appointment if needed; increasing satisfaction and reducing drop-off. Analytics Track the impact of every interaction. jrni Analytics gives you visibility into scheduling trends, attendance rates, wait times, revenue attribution, and staff utilization; so you can optimize performance across every channel and location. Connectors & Extensibility Built for enterprise IT teams, jrni integrates with your existing tech stack; from CRMs to calendars to workforce tools. With RESTful APIs, prebuilt connectors, and a flexible extensibility framework, jrni is ready to scale and adapt to your unique requirements. The result? Fewer missed opportunities. More booked moments. And a smarter, more profitable in-person experience every time. * * * Seller [JRNI](https://www.g2.com/sellers/jrni-699c47b0-60ec-4ec4-b8fc-115e1a03f184) Discussions [jrni Community](https://www.g2.com/products/jrni-formerly-bookingbug-jrni/discuss) Languages Supported German, English, French, Italian, Dutch, Portuguese, Spanish Overview by Alexander Bistran (B2B Marketing Leader | Demand Gen | Growth | Product) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 3 months [ View More Pricing Information ](https://www.g2.com/products/jrni-formerly-bookingbug-jrni/pricing) ## Top-Rated Alternatives [ ![Calendly](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Calendly") Calendly 4.7/5(2,646) ](https://www.g2.com/products/calendly/reviews) [ ![YouCanBookMe](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "YouCanBookMe") YouCanBookMe 4.7/5(1,934) ](https://www.g2.com/products/youcanbookme/reviews) [ ![Doodle](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Doodle") Doodle 4.4/5(2,071) ](https://www.g2.com/products/doodle/reviews) [ View All Alternatives ](https://www.g2.com/products/jrni-formerly-bookingbug-jrni/competitors/alternatives) ## User Insights Average based on 23 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## jrni Integrations (11) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Meet ](https://www.g2.com/products/google-meet/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Active Directory Certificate Services (AD CS) ](https://www.g2.com/products/microsoft-active-directory-certificate-services-ad-cs/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Connector ](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Exchange ](https://www.g2.com/products/microsoft-microsoft-exchange/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Okta ](https://www.g2.com/products/okta/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce CRM Connector ](https://www.g2.com/products/salesforce-crm-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce CRM Dashboards ](https://www.g2.com/products/salesforce-crm-dashboards/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Webhooks.io ](https://www.g2.com/products/webhooks-io/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Workplace ](https://www.g2.com/products/zoom-workplace/reviews) Show More ![Sunil R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunil R.") SR Sunil R. Senior Customer Experience Innovation Manager Enterprise (\> 1000 emp.) 5/5/2025 "Fantastic platform with powerful features and great usability" 5/5 What do you like best about jrni? Jrni is a brilliant platform with a user-friendly interface and a wide range of useful features that help streamline scheduling, customer engagement, and service management. It’s intuitive, reliable, and adds real value to our operations. Review collected by and hosted on G2.com. What do you dislike about jrni? The version we used had limited API capabilities, which made deeper integrations with some of our existing systems a bit restrictive. Review collected by and hosted on G2.com. What problems is jrni solving and how is that benefiting you? We used jrni to schedule calls between buyers and sellers during the conveyancing process, which helped streamline communication, reduce delays, and improve overall coordination across stakeholders. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Enterprise (\> 1000 emp.) 4/23/2025 "Working Hard to bring our vision to life" 5/5 What do you like best about jrni? JRNI has helped drive business into our branches with a very easy appt scheduling tool. We also utilize the concierge tool and this helps to manage walk-in traffic very easily. The reports are customized to our required measurements which makes tracking our progress very easy. Review collected by and hosted on G2.com. What do you dislike about jrni? It has been a wonderful tool for our frontline retail staff. We have come across a couple of hurdles in onboarding some of our smaller back-office teams but have put our heads together to get the best results possible. Review collected by and hosted on G2.com. What problems is jrni solving and how is that benefiting you? We have seen a tremendous improvement within the queue tool since inception. We have provided feedback and throughout the process have seen some of these things become available which has helped alleviate the branches frustrations in managing the lobby. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller SR St John R. Customer and Digital Project Lead Enterprise (\> 1000 emp.) 5/2/2025 "Extremely collaborative, experience focused and customer centred Business Partner." 5/5 What do you like best about jrni? The team at JRNI are always willing to support in any way they can. Their ideas and input are creative, productive and insightful. Review collected by and hosted on G2.com. What do you dislike about jrni? That we have not utilised the service to its full potential yet. Review collected by and hosted on G2.com. What problems is jrni solving and how is that benefiting you? JRNI is facilitating a smooth online booking process. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![aman g.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "aman g.") AG aman g. OmniChannel Technology Manager Enterprise (\> 1000 emp.) 4/29/2025 "G2 Reviews for jrni" 3.5/5 What do you like best about jrni? the flexibility to create services , schedule of the stuff - the integration is easy Review collected by and hosted on G2.com. What do you dislike about jrni? some of the solutions related to staff schedule and their store linking could have a better FE interface instead of using imports Review collected by and hosted on G2.com. What problems is jrni solving and how is that benefiting you? it helps to maintain the services per companies and scheduling of the staff Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") IF Verified User in Financial Services Enterprise (\> 1000 emp.) 4/30/2025 "Value Added from JRNI" 5/5 What do you like best about jrni? Ease of implementation which adds immense value from scheduling appointments to managing customer interactions, the JRNI platform has streamlined many of our processes. Review collected by and hosted on G2.com. What do you dislike about jrni? occasionally runs a bit slow, but not detrimental to work. Review collected by and hosted on G2.com. What problems is jrni solving and how is that benefiting you? Providing detailed analytics into appointments and interactions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![RAJA RAM C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RAJA RAM C.") RC RAJA RAM C. Proprietor Small-Business (50 or fewer emp.) 4/15/2025 "Ease of Use" 4/5 What do you like best about jrni? Frequency of Use Ease of Implementation Customer Support Ease of Integration Review collected by and hosted on G2.com. What do you dislike about jrni? There is no harm in using Jrni, rather we get a lot of facilities in the written space Review collected by and hosted on G2.com. What problems is jrni solving and how is that benefiting you? Helping to create high quality online and offline payment processing for business and solving our customer's problems Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Enterprise (\> 1000 emp.) 4/24/2025 "Prduct Owner" 5/5 What do you like best about jrni? The TAM assistance. It is essential to ensuring the best collaboration and output. Review collected by and hosted on G2.com. What do you dislike about jrni? Some services not available, but they do get placed in roadmap. Review collected by and hosted on G2.com. What problems is jrni solving and how is that benefiting you? Onboarding new lines of business. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Mid-Market (51-1000 emp.) 11/15/2023 "Excellent software and support" 4.5/5 What do you like best about jrni? The JRNI system is easy to use and configure. Enhancements are continuously being made and the JRNI support team listens to our feedback and acts upon it. The support we've been receiving since implementation has been top notch. Review collected by and hosted on G2.com. What do you dislike about jrni? Some of the backend configurations are not self-serviceable, at this time. Review collected by and hosted on G2.com. What problems is jrni solving and how is that benefiting you? JRNI has allowed us to shift to a more appointment-driven culture, and creating a culture that enables more appointments and grants customers access to our calendars is a culture shift for sure, but it’s not the reason we value JRNI. We are genuinely trying to make banking easier and more convenient for our customers and specifically make it easier for them to get help and advice when they need it. JRNI has allowed us to do that. Our customers now have the ability to make appointments from any internet-connected device, 24 hours a day, 7 days a week, without having to pick up the phone. If customers have a specific banker they enjoy working with, they can easily choose them from the list of available bankers. On the flipside, if a customer doesn’t have a banker they work with today, JNRI makes it seamless to connect them with one who can help them with their specific area of need. We now provide a level of convenience to our customers that we didn’t before; our customers can choose to meet with us over the phone, at their preferred branch, or from anywhere in the world via our partnership with JRNI. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 8/17/2021 "Good Opportunity for Improvement" 2.5/5 What do you like best about jrni? Multiple schedules are visible, and calendars can be planned out far in advance Review collected by and hosted on G2.com. What do you dislike about jrni? There are too many glitches, and it is complicated to sync with staff calendars Review collected by and hosted on G2.com. What problems is jrni solving and how is that benefiting you? Customers are able to schedule their own appointments with ease Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite AH Anders H. Enterprise (\> 1000 emp.) 9/4/2020 "One of the few systems that could solve our business needs" 4.5/5 What do you like best about jrni? The parent-child-child functions are a key feature to us and JRNIs flexibility to control services across multiple partners Review collected by and hosted on G2.com. What do you dislike about jrni? Translation to other languages is cumbersome. Review collected by and hosted on G2.com. What problems is jrni solving and how is that benefiting you? Centralized booking across multiple partners Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 3 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/jrni-formerly-bookingbug-jrni/pricing) jrni Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_02962c0af840b9a89343b316ed9d3c5c/engageware.png "Product Avatar Image") Engageware 4.4/5(131) [ Compare Now ](https://www.g2.com/compare/engageware-vs-jrni-formerly-bookingbug-jrni) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9b95c3b92b1ef692b5f69baaec6579d5/calendly.png "Product Avatar Image") Calendly Sales 4.7/5(2,646) [ Compare Now ](https://www.g2.com/compare/calendly-vs-jrni-formerly-bookingbug-jrni) ##### ##### jrni Features Notifications Confirmations & Reminders Appointment Follow-Up Scheduling Notifications Settings Time Zone Detection Availability Settings Blocked Time Settings Personalization Branding Links Integrations Multi- Calendar Integration Website Integration Payment Acceptance [ View More Features ](https://www.g2.com/products/jrni-formerly-bookingbug-jrni/features) ##### Categories on G2 [Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Online Appointment Scheduling](https://www.g2.com/categories/online-appointment-scheduling)[Event Registration & Ticketing](https://www.g2.com/categories/event-registration-ticketing) [Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Online Appointment Scheduling](https://www.g2.com/categories/online-appointment-scheduling)[Event Registration & Ticketing](https://www.g2.com/categories/event-registration-ticketing)[Queue Management](https://www.g2.com/categories/queue-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Baker Tilly vs Vision33 vs Dean Dorton for Sage Intacct implementation: which channel partner do finance executives find most trusted for enterprise financial management based on user reviews?](https://www.g2.com/discussions/baker-tilly-vs-vision33-vs-dean-dorton-for-sage-intacct-implementation-which-channel-partner-do-finance-executives-find-most-trusted-for-enterprise-financial-management-based-on-user-reviews)[Best purchasing platforms for office supply management](https://www.g2.com/discussions/best-purchasing-platforms-for-office-supply-management)[Which project management app is rated highest by medium businesses](https://www.g2.com/discussions/which-project-management-app-is-rated-highest-by-medium-businesses) [Best-rated RPA service for IT consulting firms](https://www.g2.com/discussions/best-rated-rpa-service-for-it-consulting-firms)[Which financial consulting services clearly define scope and expected outcomes before engaging in long-term relationships?](https://www.g2.com/discussions/which-financial-consulting-services-clearly-define-scope-and-expected-outcomes-before-engaging-in-long-term-relationships)[Pros and Cons Details](https://www.g2.com/products/jrni-formerly-bookingbug-jrni/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)