JourneyTrack is a great collaboration tool - it allows various teams to work simultaneously on

projects within defined parameters. The workshop tool is excellent for not only documenting the

current state but also brainstorming future state solutions. The process is democratized by

giving all stakeholders a voice and a vote - it is so important to ensure diversified points of view

in how users engage - the more input, the better! Being able to create an insights-driven journey

map with the click of just one button once the workshop is complete is an incredible time and

money saver. The insights hub allows for easy storage and sharing of insights across teams,

which helps reduce duplicative efforts. The tool is also great for measuring impact over time. I

like how I can customize what is measured based on what’s important to my organization. Review collected by and hosted on G2.com.

Nothing specific comes to mind. Our team has yet to explore several features of the tool, like AI

recommendations, but we hope to do so soon. Review collected by and hosted on G2.com.

The functionality of the product, the ease of learning the tool and the capabilities are all exactly in line with what our organization is looking for. Some tools are overbuilt with unnecessary bells and whistles that do not allow for the quick generation of customer or colleague journey maps or the tracking of results coming out of those CJM's. Review collected by and hosted on G2.com.

The speed of enhanced features had been a point of consideration, but they have lately accellerated deployment of new capabilities. Review collected by and hosted on G2.com.

I like that JourneyTrack is a one-stop platform. Navigation is intutive and organized the way that maps are created and reviewed. It's easy to create personas, add steps to the journey, and make updates. Thoughts/feelings, interactions, pain points, and recommendations are easy to add and prioritize. I can rate the effort and cost of focusing on recommendations. Providing DEI segmentation is a differentiator. Collaboration is made easier by providing the ability to integrate workshop findings. The resultant journeys are clean and well-presented and easy to share. I don't get lost in the flow when I navigate and the platform provides good Help Topics and a Contact Support option, if needed. It's easy to publish and share journeys. Review collected by and hosted on G2.com.

There are very few downsides to JourneyTrack. Some minor suggestions:

- Adding the ability to prioritize Pain Points, and interactions

- Provide an overlay the visualization of the journey so that I can more easily compare thoughts and feelings states at various steps across personas Review collected by and hosted on G2.com.

Overall I love this tool, it allows to store journey and personas in one place. It is pretty easy to use, the sharing and workshop functionalities make it easy to share with stakeholders. Review collected by and hosted on G2.com.

There have been a few instances where I have needed their tech support to fix an issue, which was done promptly, but still frustrating. Review collected by and hosted on G2.com.

JourneyTrack.io truly sets itself apart from the competition by offering an extensive range of tools tailored to the creation and maintenance of customer journey maps. Its integration of personas and inclusivity, opportunity scoring, and insights hub elevate the journey mapping process to new levels of excellence. Additionally, this platform fosters seamless collaboration and effective governance, empowering teams to work together in real-time and efficiently manage customer journeys. What's more, the tailored industry recommendations and action plans are a game-changer for businesses looking to shape their strategies to meet specific needs. Review collected by and hosted on G2.com.

In my experience, there are opportunities for JourneyTrack.io to enhance its platform. While it boasts a robust range of features, it may seem daunting for inexperienced users to fully utilize its capabilities. Furthermore, the pricing structure, though clearly outlined, may pose a challenge for smaller businesses or those with limited finances. Additionally, while the platform has impressive integration capabilities, broadening its compatibility with a wider range of third-party tools would greatly enhance its flexibility. Review collected by and hosted on G2.com.

I love that it gives us a single platform to keep journey mapping information stored and viewed as needed. It's a great asset to us with the amount of journey mapping projects we do. Review collected by and hosted on G2.com.

There is nothing that I dislike about JourneyTrack. Christin has been amazing with any feedback or concerns that we have, and typically it's something that is already on their roadmap for implementation. Great tool and great staff! Review collected by and hosted on G2.com.

Able to keep all Journey Map related data in one place. Easy to create and distribute a map. Keep track of all the action items generated Review collected by and hosted on G2.com.

Export map can be very tricky to format. Review collected by and hosted on G2.com.

It is easy to use, and visually shows the journey map of our ideal client Review collected by and hosted on G2.com.

It is sometimes hard to link it with other journey tracks we have created. We have had to come up with a work around for that. Review collected by and hosted on G2.com.

It creates a single source of truth for documenting customer journeys. This is groundbreaking as my clients can now move from static documents to a fluid online portal that is always up-to-date. Review collected by and hosted on G2.com.

It should be integrated into a larger variety of tools that my experience management and marketing teams use day-to-day. Review collected by and hosted on G2.com.

The customer team is diligent with collecting feedback and making enhancements. Easy to use and get set up. Review collected by and hosted on G2.com.

The structure of folders is somewhat limiting and it's double the work for us as we already have a map template in Powerpoint. We were hoping for more analytics. Review collected by and hosted on G2.com.