1. [Home](https://www.g2.com/) 2. ... 3. [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping) 4. [JourneyFlow Discussions](https://www.g2.com/products/journeyflow/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_09e8d1722d140546d19f76e8012f0533/journeyflow.png "Product Avatar Image") ](/products/journeyflow/reviews) [ JourneyFlow ](/products/journeyflow/reviews) (1)5.0/5 JourneyFlow is an easy-to-use customer journey builder designed to help users visually build the paths leads and customers go through when engaging with an organization. The free app allows users to design journeys based on both behavioral and demographic triggers, so the contact’s experience is specifically tailored to their needs at every stage of the funnel. The drag-and-drop builder means the user doesn’t require extensive technological savvy, but instead makes creating better business processes simple, effective, and affordable. The visual builder comes preloaded with a number of templates so users can start creating beautiful journeys instantly. With open text fields, it is easy to customize each step in the journey according the the specific needs of both the consumer and the business. Visual customer journeys help business better understand their own processes and allow them to fill in holes in their customer experiences. JourneyFlow is currently available to all users who wish to enhance their customer experience management initiatives. Show More * * * ### 100.0 Nps Score Already have JourneyFlow? ### All JourneyFlow Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is JourneyFlow used for? ](/discussions/what-is-journeyflow-used-for) What is JourneyFlow used for? [ Customer Journey Mapping Software ](https://www.g2.com/tags/customer-journey-mapping-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+JourneyFlow+questions+and+get+answers+from+expert+users+in+our+JourneyFlow+Discussions+section.&title=JourneyFlow+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjourneyflow%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=JourneyFlow+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjourneyflow%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjourneyflow%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=JourneyFlow+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjourneyflow%2Fdiscuss%0aAsk+JourneyFlow+questions+and+get+answers+from+expert+users+in+our+JourneyFlow+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=JourneyFlow+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjourneyflow%2Fdiscuss%0aAsk+JourneyFlow+questions+and+get+answers+from+expert+users+in+our+JourneyFlow+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/journeyflow/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_09e8d1722d140546d19f76e8012f0533/journeyflow.png "Product Avatar Image") ### Have you used JourneyFlow before? Answer a few questions to help the JourneyFlow community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjourneyflow%2Fdiscuss%3Fsmall_ask%3Djourneyflow) No