Few tools are as engaging as Journey.

easy to use.

easy to loop in stakeholders and customize the experience to every buyer.

easy to make copies of previous journeys, which saves reps time...but each journey feels unique from the prospect's PoV.

recommend 10/10 Review collected by and hosted on G2.com.

There's not anything noticeably unlikeable about the tool.

Your first journey will take some time to set up because you're figuring out your own flow - but that's on the user rather than the tool. Review collected by and hosted on G2.com.

I love Journey for creating a room where I can create a visually appealing and professional place where all follow up and material collection happens. Review collected by and hosted on G2.com.

Journey is not yet widely-known which may cause hesitation and limitations to access from corporate organizations. Review collected by and hosted on G2.com.

For sales reps, Journey includes valuable data on prospect engagement and an organized place to communicate with multiple stakeholders.

For prospects, Journey creates a unique buying experience that allows information to flow easily as the the opportunity progresses Review collected by and hosted on G2.com.

Parts of the UX could be improved, especially on the prospect side.

A more seamless way of editing documents in the app, and configurable permissions to determine when/how a prospect can edit their journey page. Review collected by and hosted on G2.com.

- user-friendly and easy to get started

- onboarding and support is consistent and proactive

- AI integrations make it quicker to produce written content, so i can focus on personalisation and adding value

- all other integrations are super helpful when embedding videos, images, links etc, easily and effectively.

- detailed insights on views, time spent per section are also helpful so I can improve journeys built over time Review collected by and hosted on G2.com.

This is not a deal breaker - the shareability of the journeys is good and useful for email. It would be great to improve regarding sharing on social platforms (e.g. LinkedIn DMs for B2B sellers), in Slack or even in the help documentation for SaaS products. Review collected by and hosted on G2.com.

It like creating a presentation/web page in 3 seconds. I think it is really intuitive and it just takes you down a "journey" very easily. Review collected by and hosted on G2.com.

maybe the images look like they have a "light gray" background, instead of "looking like they are part of the background too" Review collected by and hosted on G2.com.

Journey is a platform for storytelling - to craft compelling and coherent narratives that resonate with customers, partners, investors, and other stakeholders. Whether you're using Journey for sales, customer success, or fundraising, you can now tell the stories you need to through a single lens without the friction of breaking up that story across multiple files, emails, or written materials. For our team, Journey has been an incredible resource.

Journey's commitment to user experience and innovation is evident in the quality of the product, and I'm excited to see how it continues to evolve. I highly recommend Journey to anyone looking to elevate their storytelling and engage their audience in a meaningful way. Review collected by and hosted on G2.com.

There's very little to dislike about Journey. The platform has exceeded my expectations in terms of functionality and ease of use, and their team is constantly iterating on new features and improvements. Review collected by and hosted on G2.com.

Journey gives me the ability to create custom microsites for client engagement. I know most people use Journey in the sales process, but we've found it to be super effective for client success. Review collected by and hosted on G2.com.

I don't know that there's something I dislike. I'd say that the company is still working on building the product to be better but they're good about listening to what clients need and factoring it in their plans. They have a change log and I like that they announce what they're working on. Maybe a public pipeline would be cool, but that's asking a lot out of a company. Gotta keep surprises for users. Review collected by and hosted on G2.com.

We love the insights journey provides us. Also it gives us the ability to show our potential customers how easy our service can be. It is easy to edit and intuitive to use. Review collected by and hosted on G2.com.

Different people in our organization have different versions of Journey. We work a lot with embedded Drive videos and their format changes on different screens, staying behind journeys true potential for a great user experience.

We have also noticed on our first trial that Apple users cannot open the videos! Review collected by and hosted on G2.com.

The immediate simplicity of setting up a basic sales proposal that includes slides, video, text, sharing, analytics and customer support! Extremely fast and effective. Review collected by and hosted on G2.com.

I appreciate pricing simplicity, but I wish there were a tier between Basic and Pro that would allow me to pay them $5 to $10 per month for using the service. All I need is Basic, for now, but I feel that I owe them something! Review collected by and hosted on G2.com.

As a branding agency, Journey's great for showcasing work to future clients. The ability to embed websites into the journey makes reviewing documents frictionless for the client, allowing them to look over additional work without opening multiple links.

The analytics provided also allow us to understand the client's path through each journey and adjust accordingly. This has been particularly useful when deciding the order of work for clients to review. Without the granularity of Journey's analytics, getting such a rounded picture of our onboarding experience from the client's perspective would not be possible.

Another aspect of Journey that works well for a branding agency is being able to upload additional items as the client is taken through the branding process. This gives the client a centralized platform to view designs as they are created without getting lost in endless email threads. A bonus for us is we also get to see how long a client is looking over the designs proposed and can use that as a talking point during our design sessions with them.

Overall, we highly recommend Journey to creatives as a portfolio tool. Review collected by and hosted on G2.com.

Thus far, there have been few, if any, downsides to using Journey. Review collected by and hosted on G2.com.