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Journey

By Journey

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How would you rate your experience with Journey?

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Journey Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the seamless client interaction Journey provides, enhancing the overall customer experience during sales cycles. (1 mentions)
Users find that Journey provides centralized information, significantly enhancing customer experience during the sales cycle. (1 mentions)
Users value the ease of access to comprehensive information in Journey, enhancing their overall customer experience. (1 mentions)
Users value the increased sales efficiency Journey provides by centralizing customer information for better experiences. (1 mentions)

Top Pros or Advantages of Journey

1. Client Interaction
Users value the seamless client interaction Journey provides, enhancing the overall customer experience during sales cycles.
See 1 mentions

See Related User Reviews

Srinevasan M.
SM

Srinevasan M.

Small-Business (50 or fewer emp.)

5.0/5

"Journey makes it easy for the customer"

What do you like about Journey?

Journey solves a very important problem in the sales cycle, making it easy for customers to have all the related information in one place. It's be

2. Customer Success
Users find that Journey provides centralized information, significantly enhancing customer experience during the sales cycle.
See 1 mentions

See Related User Reviews

Srinevasan M.
SM

Srinevasan M.

Small-Business (50 or fewer emp.)

5.0/5

"Journey makes it easy for the customer"

What do you like about Journey?

Journey solves a very important problem in the sales cycle, making it easy for customers to have all the related information in one place. It's be

3. Ease of Use
Users value the ease of access to comprehensive information in Journey, enhancing their overall customer experience.
See 1 mentions

See Related User Reviews

Srinevasan M.
SM

Srinevasan M.

Small-Business (50 or fewer emp.)

5.0/5

"Journey makes it easy for the customer"

What do you like about Journey?

Journey solves a very important problem in the sales cycle, making it easy for customers to have all the related information in one place. It's be

4. Sales Efficiency
Users value the increased sales efficiency Journey provides by centralizing customer information for better experiences.
See 1 mentions

See Related User Reviews

Srinevasan M.
SM

Srinevasan M.

Small-Business (50 or fewer emp.)

5.0/5

"Journey makes it easy for the customer"

What do you like about Journey?

Journey solves a very important problem in the sales cycle, making it easy for customers to have all the related information in one place. It's be

Journey Reviews (156)

Reviews

Journey Reviews (156)

4.9
156 reviews
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Brandon C.
BC
Small-Business (50 or fewer emp.)
"Most professional alternative to DocSend we've found."
What do you like best about Journey?

Journey doesn't gouge out your wallet. As a small business with limited capital, we appreciate Journey's platform allowing us to send pitch decks, presentations, and other correspondence to clients for free. Review collected by and hosted on G2.com.

What do you dislike about Journey?

Links in PDF documents aren't clickable from our experience. This isn't the end of the world, but it would be a nice feature to work on. Also, it'd be great if we could send direct links to presentations, similar to DocSend. for a more streamlined process for viewers. Review collected by and hosted on G2.com.

Givi B.
GB
CEO
Information Technology and Services
Small-Business (50 or fewer emp.)
"Amazing product for startup founders to present their companies!"
What do you like best about Journey?

Possibility to embed all kinds of information about your company, including presentations, links, media, calendar etc. Review collected by and hosted on G2.com.

What do you dislike about Journey?

Everything in general works great. There are little UX issues, which is in process to be fixed, as far as I am concerned. Review collected by and hosted on G2.com.

KS
Mid-Market (51-1000 emp.)
"Fun tool to easily create presentations"
What do you like best about Journey?

It was so easy to create the presentation. Having it be able to index my website and pull out revelant content made it mushh easier. Beiing able to customoze it and feed it data so people could type question at the end and get real time answers is amazing. Review collected by and hosted on G2.com.

What do you dislike about Journey?

I can not think of anything at this time. It was very easy to use. Review collected by and hosted on G2.com.

Günter S.
GS
Consulting und Support
Small-Business (50 or fewer emp.)
"Ideas are quick to implement"
What do you like best about Journey?

Uncomplicated

Logical structure

no unnecessary gimmicks

easy to access and navigate for the viewer Review collected by and hosted on G2.com.

What do you dislike about Journey?

too little adaptation to my CI

Fonts are terrible

Apple Keynotes only implementable via workaround Review collected by and hosted on G2.com.

Christian B.
CB
Sales Director
Small-Business (50 or fewer emp.)
"Personal assistant + designer + Logic layer + ESP = Journey"
What do you like best about Journey?

I could write about all the things that Journey and the team have done for busienss, BUT I think the best way to highlight what this software has meant to us can be summed up in one word ......Necessary!

This software has helped us raise our seed round, sign up some of our first customers, faciliate partnerhsips with large palyers in our space and beyond! As a founder if you are not using this software you really need to! Plus the team is incredible! Review collected by and hosted on G2.com.

What do you dislike about Journey?

I would say the first version lacked on the reporting UI front (if I am reaching for something), but that was quickly an old problem with their new UI/UX push :). So I guess nothing. Review collected by and hosted on G2.com.

Peter H.
PH
Director of Sales and Partnerships
Small-Business (50 or fewer emp.)
"So much better than emails with a gazillion hyperlinks"
What do you like best about Journey?

I'm getting so much per engagement with my content now that I'm using journey. Previously I would send follow-up emails with five or more hyperlinks to resources. There is a very minimal tracking and I imagine minimal engagement after anyone hit the first link. Journeys a really cool software that helps me compile all my resources for my customers in a very customized bespoke way.

My favorite feature is the ability to create a custom URL for every single client. It really feels like going the extra mile. Because of journey, I believe I'm getting more engagement on my proposals and thus increasing the likelihood of closing more deals. Review collected by and hosted on G2.com.

What do you dislike about Journey?

I imagine they're working on this, but some aspects of journey feel a little clunky. I'd ideally like to see an integration with Google sheets and quicker ways to share this link with customers. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Small-Business (50 or fewer emp.)
"Helping our tiny startup do big things!"
What do you like best about Journey?

I really enjoy the flexibility of the platform. I've been a "user" for over six months now, but Journey has really stepped it up in the past quarter or so with massive upgrades. Review collected by and hosted on G2.com.

What do you dislike about Journey?

What is included in the free Journey account vs what automatically moves you to a paid user isn't totally clear. Review collected by and hosted on G2.com.

Julian D.
JD
Co-Founder
Small-Business (50 or fewer emp.)
"Journey - A new way to showcase your offer"
What do you like best about Journey?

The flexibility with which different sources can be integrated into one reader experience. I can't wait to see how the chatbot develops. Review collected by and hosted on G2.com.

What do you dislike about Journey?

It would be great to be able to upload sources and hide them from the reader's view. Review collected by and hosted on G2.com.

Verified User in Hospitality
AH
Small-Business (50 or fewer emp.)
"User-friendly and great support!"
What do you like best about Journey?

How easy it is to create a Journey and include everything we want to add to it! The interface is very user-friendly and the support team is helpful and prompt in responding to my questions. Review collected by and hosted on G2.com.

What do you dislike about Journey?

I'm unable to embed a video in the original video but I can do that in 2.0. Other than that both versions are very user-friendly and attractive to use for external parties to interact with. Review collected by and hosted on G2.com.

Kevin M.
KM
Sales Engineer
Small-Business (50 or fewer emp.)
"Finally, an app that increases productivity without the mess."
What do you like best about Journey?

What I like most is that this tool truly does increase productivity from a client onboarding perspective. It is straightforward to set up, very easy to share and most importantly, it is impacting my day-to-day in such a positive way. Review collected by and hosted on G2.com.

What do you dislike about Journey?

The only downside I see is the reporting behind each Journey. I know robust reporting comes with time, but for now, it is the only thing I can truly say I dislike. Review collected by and hosted on G2.com.