--- title: Joule Reviews meta\_title: 'Joule Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 120 reviews by the users' company size, role or industry to find out how Joule works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 120 scale: '5' date\_modified: '2026-08-10' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Joule Reviews & Product Details Visit Website Joule is an AI copilot that’s grounded in an organization's business data and infused with AI agents. It proactively assists employees in every cloud application they use while automating complex processes. Joule is designed to free teams from busy work and helps them work more efficiently with simple, natural language requests. Employees receive a continuous AI experience that connects data and workflows across SAP and third-party systems. Joule aims to enable faster, data-driven decisions with immediate, context-rich insights and automates multi-step workflows with a system of collaborative AI agents. * * * Product Website Joule Seller [SAP](https://www.g2.com/sellers/sap) Discussions [Joule Community](https://www.g2.com/products/joule/discuss) Languages Supported Arabic, Danish, German, English, Finnish, French, Hungarian, Italian, Japanese, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Ukrainian, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Alejandro Barajas (Advocacy and Amplification, Global Customer Marketing CoE at SAP) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/joule/pricing) ## Joule Integrations (13) What do users say about integrations? Verified by Joule [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Eclipse ](https://www.g2.com/products/eclipse/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Copilot ](https://www.g2.com/products/microsoft-copilot/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Excel ](https://www.g2.com/products/microsoft-excel/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") MySQL ](https://www.g2.com/products/mysql/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Analytics Cloud ](https://www.g2.com/products/sap-analytics-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Business Application Studio ](https://www.g2.com/products/sap-business-application-studio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Cloud ERP (SAP S/4HANA Cloud) ](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Concur ](https://www.g2.com/products/sap-concur/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Multi-Bank Connectivity ](https://www.g2.com/products/sap-multi-bank-connectivity/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Service Cloud ](https://www.g2.com/products/sap-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Tableau ](https://www.g2.com/products/tableau/reviews) Show More JW Jan W. SAP counsultant Mid-Market (51-1000 emp.) 8/6/2026 Guest users or non-business users of the software, not included in G2 scores. "SAP Joule’s AI Consultation Feature Saves Time and Effort" 4/5 What do you like best about Joule? Consultation and other documentation are currently our main use cases. It’s not perfect, but if it can get 80% of the effort done in a fraction of the time, then we’re ahead. In particular, I feel the AI feature for consultation is the best one to rely on. Automating ordering (PR -\> PO) is still in the early stages, but it could also become a big area of automation for us. Overall, I’d suggest it’s good because you’ll learn about SAP Business AI. Also, SAP is putting a lot of investment and effort into SAP Joule, so I feel it will pay off. Review collected by and hosted on G2.com. What do you dislike about Joule? I work for a consultancy, and we use it for things like creating an employee termination. The issue isn’t only the limited use cases, though. A lot of the time it simply doesn’t work: it often doesn’t understand what we want, and it can even slow the process down compared with just making a few clicks. I genuinely like the idea, but the current implementation feels messy and unreliable. For example, our in-house joule inside the demo SF system is intentionally set up to not work properly about 95% of the time. That might be “wanted” behavior for sales demos, but I honestly don’t understand why. Review collected by and hosted on G2.com. What problems is Joule solving and how is that benefiting you? This is mainly useful for consultancy work. If I compare it with other chatbots, its perspective on SAP development and configuration is much better for consultants. It helps by showing the steps involved or how to perform an activity. That said, AI is still mostly a buzzword across the business world right now, and the main usage I see nowadays is in AI-powered search functions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Shashank s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shashank s.") SS Shashank s. Analyst Enterprise (\> 1000 emp.) 7/26/2026 "Big Time-Saver for SAP Data and Tasks, But Still Needs More Context and Depth" 3.5/5 What do you like best about Joule? Honestly, Joule has been a lifesaver for cutting down the daily grind. Instead of clicking through endless tabs or getting bogged down in busywork, I can just ask for what I need in plain English, like I’m messaging a coworker. It connects the dots behind the scenes by pulling data straight from SAP and our outside apps. Rather than wasting time hunting for numbers, we get the exact information we need right away so we can make fast decisions. On top of that, it takes care of a lot of those tedious, multi-step tasks in the background, which helps the whole team move faster and work more smoothly. Review collected by and hosted on G2.com. What do you dislike about Joule? I’ve noticed the tool still has a few rough edges. My biggest frustration is that its answers can feel generic or half-baked, which means I usually end up double-checking everything anyway. It also struggles to grasp the real context of what I’m asking for, and sometimes it gives advice that simply doesn’t fit my specific situation. And when I try to push it with more advanced requests, I tend to hit a wall. Between the usage limits and some weird integration hiccups, I almost always have to step in and finish the job manually. Review collected by and hosted on G2.com. What problems is Joule solving and how is that benefiting you? The biggest headache Joule fixes for me is the sheer amount of time I used to waste digging through complex menus and bouncing between different systems just to find one piece of data. Instead of dealing with information trapped in departmental silos or getting bogged down in tedious busywork, I can simply ask for what I need in plain English. It pulls everything together behind the scenes and takes care of the repetitive tasks—like cross-referencing numbers or tracking down specific records—right where I’m already working. It’s a huge relief because I’m no longer losing hours just trying to gather and format information. I get the context I need right away, which helps me make quicker decisions and focus on getting my real work done without all the constant friction. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite JH John H. SAP consultant Mid-Market (51-1000 emp.) 7/26/2026 "Official Docs Are Helpful, But the Platform Still Feels Basic vs. Competitors" 3.5/5 What do you like best about Joule? It's nice that it pulls it's infos out of official documentation other than that there aren't any coherent things I like. It is more of an extensive enterprise grade natural language interface running on cloud. Review collected by and hosted on G2.com. What do you dislike about Joule? I honestly feel it’s still at a very basic level, and there are many other AI platforms that handle SAP work much better and more efficiently. The “hit or miss” behavior seems to come from the architecture: routing a user query to the right skill/agent configuration among thousands of other configs, apart from S/4, SF, etc., isn’t consistently reliable. On top of that, conversation stickiness with an agent is another major issue. Review collected by and hosted on G2.com. What problems is Joule solving and how is that benefiting you? I use Joule for consulting, which my company provided as part of implementation projects, and it’s slightly better than the regular ChatGPT. I definitely believe it’s going to keep improving, so I’m sticking with it. The best part, in my view, is that it answers questions in NLP using past data, bringing information from multiple SAP systems into one conversation instead of requiring users to open several different apps. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Mr. Prakash G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mr. Prakash G.") MG Mr. Prakash G. Cloud Infrastructure Engineer Enterprise (\> 1000 emp.) 7/12/2026 "Productivity Boost with Joule, Though Complex Queries Need More Tuning" 3.5/5 What do you like best about Joule? What I like most about Joule is that it helps simplify everyday tasks by providing quick access to information and automating repetitive work. It saves time, improves productivity, and makes it easier to get answers without having to search through multiple systems manually. The integration with enterprise workflows is also useful. Review collected by and hosted on G2.com. What do you dislike about Joule? The main thing I dislike about Joule is that the quality of responses can depend heavily on the available data and configuration. For more complex or specific requests, it may require additional context or manual verification. I would also like to see more customization options and a smoother experience for advanced use cases. Review collected by and hosted on G2.com. What problems is Joule solving and how is that benefiting you? Joule helps reduce the time spent searching for information and handling repetitive tasks. It makes it easier to access relevant insights, get quick answers, and improve productivity across daily workflows. This helps save time and allows me to focus more on higher-value tasks instead of manual information gathering. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Abderrahmane Mohamed N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abderrahmane Mohamed N.") AN Abderrahmane Mohamed N. graphic designer Marketing and Advertising Small-Business (50 or fewer emp.) 6/17/2026 "Joule Streamlines SAP Workflows with Fast, AI-Powered Assistance" 5/5 What do you like best about Joule? I like how Joule helps users complete tasks more quickly by offering AI-powered assistance directly inside SAP applications. It streamlines workflows, saves time, and makes business data easier to access through natural-language conversations. Review collected by and hosted on G2.com. What do you dislike about Joule? One area where Joule could improve is offering greater flexibility and customization to better fit different user workflows. Like many AI assistants, it can occasionally provide responses that still need to be verified, and its overall effectiveness depends heavily on the quality and availability of the underlying data. As the platform continues to evolve, I expect these aspects to improve over time. Review collected by and hosted on G2.com. What problems is Joule solving and how is that benefiting you? Joule helps address the challenge of navigating complex business processes and locating information spread across multiple systems. By letting users interact with SAP applications through natural language, it cuts down the time spent searching for data, handling routine tasks, and pulling together insights. For me, this translates into better productivity, quicker decision-making, and more time to focus on higher-value work instead of administrative overhead. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite ![Lokesh Reddy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lokesh Reddy S.") LS Lokesh Reddy S. Process mining and automation consultant Enterprise (\> 1000 emp.) 8/4/2026 "Intuitive Automation with Room for Growth" 3.5/5 What do you like best about Joule? I like that Joule is handy and very simple to use, requiring no coding knowledge. It's great that functional experts can effortlessly create solutions. I appreciate being able to create workflows without having extensive workflow knowledge by just using natural language commands. Joule is well integrated with SAP applications and also public cloud applications, making it seamless to use. The inclusion of APIs and authentication adds to its usability. I find it helpful that Joule comes with out-of-the-box connectors for SAP applications, making integration ready and straightforward for daily use. Additionally, the initial setup of Joule was quite easy as we could just follow the guide from SAP and start building things right away. Review collected by and hosted on G2.com. What do you dislike about Joule? I feel like Joule is not that stable in most cases, especially with on-premises systems, which need a lot of improvement. Connecting with SAP can be tricky, and integration with other non-SAP systems is a bit difficult. There's also a lot of room to improve when it comes to process analysis and data analysis. It feels like there's a long way to go in these areas. Review collected by and hosted on G2.com. What problems is Joule solving and how is that benefiting you? I use Joule to automate SAP workflows without needing deep workflow knowledge. It lets me create workflows using natural language commands. Joule is simple to use, with no coding needed, and offers handy connectors for SAP applications, making integrations smooth. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![DEEPAK O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DEEPAK O.") DO DEEPAK O. Intern Mid-Market (51-1000 emp.) 7/30/2026 "Instant SAP Data Access with Joule, Yet Needs Refinement" 4/5 What do you like best about Joule? I use Joule for quick access to SAP data and insights like checking order status and HR queries. I like how it saves time by pulling info straight from SAP without having to dig through multiple screens. The ability to understand plain language queries cuts down on training needs, and it helps our team get quick answers during busy periods without waiting on other departments. I appreciate how Joule stands out by understanding natural language queries and pulling the right data instantly, so I don't need to know exact transaction codes or navigate deep menus. It significantly cuts down our reliance on SAP experts since anyone can just ask in plain language and get instant answers. The initial setup was fairly straightforward since it's built into our existing SAP environment. Review collected by and hosted on G2.com. What do you dislike about Joule? I sometimes struggle because Joule needs rephrasing for complex or ambiguous queries to get the right result. It also occasionally lacks context on niche, company-specific processes. Review collected by and hosted on G2.com. What problems is Joule solving and how is that benefiting you? Joule saves us time by pulling info straight from SAP, cutting down on training needs and helping our team get quick answers by understanding plain language queries. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Mohd Aquid S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohd Aquid S.") MS Mohd Aquid S. Mid-Market (51-1000 emp.) 7/23/2026 Guest users or non-business users of the software, not included in G2 scores. "Streamlines Recruitment with Customizable Features" 3.5/5 What do you like best about Joule? I use Joule to streamline candidate sourcing, generate job descriptions, and automate daily HR workflow as a US IT recruiter. Joule saves me hours of administrative work by handling the time-consuming bottleneck of manual candidate screening and writing repetitive outreach messages, allowing me to focus entirely on engaging top tech talent. The best part about Joule is its ability to draft highly customized outreach messages and job descriptions, which understand the specific technical requirements I'm looking for and help me engage with the top talent much faster. These features save me a lot of time by generating personalized outreach messages and job descriptions, connecting me with the right candidates faster and improving the quality and consistency of my hiring process. The initial setup was very easy, with an intuitive interface allowing our team to start using Joule with minimal training and a smooth onboarding process. I also find it helpful to use Joule alongside LinkedIn recruiter, job boards, and my ATS, which streamlines sourcing, candidate outreach, and job description creation, making my recruitment workflow more efficient. Review collected by and hosted on G2.com. What do you dislike about Joule? Overall, Joule has been a great experience, but I think it could improve by providing more accurate candidate matching and faster response time for complex queries. I also wish there were additional customization options for outreach messages and job descriptions. These enhancements would make the hiring process much more efficient. Review collected by and hosted on G2.com. What problems is Joule solving and how is that benefiting you? I use Joule to streamline candidate sourcing, generate job descriptions, and automate daily HR workflow. It saves hours by reducing manual candidate screening and drafting personalized outreach messages, allowing me to engage with top tech talent faster and improve hiring consistency. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sachin A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sachin A.") SA Sachin A. Application Development Senior Analyst Enterprise (\> 1000 emp.) 7/22/2026 "Great for Everyday SAP Tasks, but ADT Support Still Needs to Catch Up" 3.5/5 What do you like best about Joule? What I like best about SAP Joule is how naturally it brings AI into everyday SAP tasks. Instead of navigating multiple screens or transactions, users can ask questions in plain language and get relevant insights or complete actions more quickly. It helps reduce repetitive work, improves productivity, and makes SAP systems more accessible, especially for users who are not deeply familiar with the underlying processes. Review collected by and hosted on G2.com. What do you dislike about Joule? One limitation I've noticed is that Joule's capabilities in ABAP Development Tools (ADT) are still fairly limited compared to what developers expect from a modern AI coding assistant. While it can assist with certain development tasks, it doesn't yet provide the same depth of support for code generation, refactoring, debugging, or project-wide context that would significantly speed up ABAP development. As the ADT integration continues to evolve, expanding these capabilities would make Joule much more valuable for day-to-day development work. Review collected by and hosted on G2.com. What problems is Joule solving and how is that benefiting you? Joule helps reduce the time spent understanding unfamiliar code and writing unit tests. For developers, it can explain existing code, summarize the purpose of classes and methods, and make it easier to understand complex business logic without manually tracing every line. It also assists with generating or improving unit tests, helping ensure better code quality while reducing the effort needed to create test cases. This speeds up development, improves productivity, and makes onboarding to existing projects much easier. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Groupe A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Groupe A.") GA Groupe A. Office Manager Small-Business (50 or fewer emp.) 7/22/2026 Guest users or non-business users of the software, not included in G2 scores. "Natural-Language SAP Answers in Your Apps—Powered by Your Data and Works in French" 5/5 What do you like best about Joule? Honestly the best part is just being able to ask for what I need in normal language instead of remembering where everything lives in SAP. It's right there inside the apps we already use, so I'm not jumping between screens or copying stuff back and forth. It actually pulls from our own data too, so the answers aren't generic. And it works in French, which matters a lot for getting the rest of our team comfortable with it. Review collected by and hosted on G2.com. What do you dislike about Joule? What bugs me a bit is that there's not much I can control or personalize. It doesn't really remember previous conversations, so I end up re-explaining context more than I'd like. Some parts of it feel really polished while others are clearly still catching up, depending on which module you're in. And you don't get much out of it unless your SAP data and setup are already clean, which not everyone realizes going in. Review collected by and hosted on G2.com. What problems is Joule solving and how is that benefiting you? It saves me a ton of time that I used to spend digging through SAP just to find or pull something. People on the team can get their own answers now instead of pinging someone every time. For the repetitive multi-step stuff in procurement and HR it just handles it, which frees me up for actual work. And when we're helping clients get onto SAP, it makes the whole thing way less intimidating for them. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 10 months [ View More Pricing Information ](https://www.g2.com/products/joule/pricing) ##### ##### Joule Features Responses Route To Human Natural Language Understanding (NLU) Platform Conversation Editor Integration Human-In-The-Loop Generative AI AI Text Generation AI Text Summarization Automation - AI Agents Sales Follow-Up Customer Interaction Automation Document Processing [ View More Features ](https://www.g2.com/products/joule/features) ## Top-Rated Alternatives [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ ![Notion](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Notion") Notion 4.6/5(13,728) ](https://www.g2.com/products/notion/reviews) [ ![ClickUp](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ClickUp") ClickUp 4.6/5(13,675) ](https://www.g2.com/products/clickup/reviews) [ View All Alternatives ](https://www.g2.com/products/joule/competitors/alternatives) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[AI Agent Builders](https://www.g2.com/categories/ai-agent-builders)[Chatbots](https://www.g2.com/categories/chatbots) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[AI Agent Builders](https://www.g2.com/categories/ai-agent-builders)[Chatbots](https://www.g2.com/categories/chatbots)[AI Chatbots](https://www.g2.com/categories/ai-chatbots)[Agentic Analytics](https://www.g2.com/categories/agentic-analytics) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What's the best service for automated customer support chats](https://www.g2.com/discussions/what-s-the-best-service-for-automated-customer-support-chats)[Which automotive marketing platforms are most trusted by group marketing managers based on user reviews?](https://www.g2.com/discussions/which-automotive-marketing-platforms-are-most-trusted-by-group-marketing-managers-based-on-user-reviews)[Which low-code platforms hold up under consistent use at an enterprise level without becoming buggy or slow as more workflows get added?](https://www.g2.com/discussions/which-low-code-platforms-hold-up-under-consistent-use-at-an-enterprise-level-without-becoming-buggy-or-slow-as-more-workflows-get-added) [Which museum management platforms are most trusted by operations teams based on user reviews?](https://www.g2.com/discussions/which-museum-management-platforms-are-most-trusted-by-operations-teams-based-on-user-reviews)[Are there industrial AR platforms that are actually practical for delivering digital work instructions on a production line without a major infrastructure rollout?](https://www.g2.com/discussions/are-there-industrial-ar-platforms-that-are-actually-practical-for-delivering-digital-work-instructions-on-a-production-line-without-a-major-infrastructure-rollout)[Pros and Cons Details](https://www.g2.com/products/joule/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)