Consultation and other documentation are currently our main use cases. It’s not perfect, but if it can get 80% of the effort done in a fraction of the time, then we’re ahead. In particular, I feel the AI feature for consultation is the best one to rely on.

Automating ordering (PR -> PO) is still in the early stages, but it could also become a big area of automation for us. Overall, I’d suggest it’s good because you’ll learn about SAP Business AI. Also, SAP is putting a lot of investment and effort into SAP Joule, so I feel it will pay off. Review collected by and hosted on G2.com.

I work for a consultancy, and we use it for things like creating an employee termination. The issue isn’t only the limited use cases, though. A lot of the time it simply doesn’t work: it often doesn’t understand what we want, and it can even slow the process down compared with just making a few clicks.

I genuinely like the idea, but the current implementation feels messy and unreliable. For example, our in-house joule inside the demo SF system is intentionally set up to not work properly about 95% of the time. That might be “wanted” behavior for sales demos, but I honestly don’t understand why. Review collected by and hosted on G2.com.

Honestly, Joule has been a lifesaver for cutting down the daily grind. Instead of clicking through endless tabs or getting bogged down in busywork, I can just ask for what I need in plain English, like I’m messaging a coworker.

It connects the dots behind the scenes by pulling data straight from SAP and our outside apps. Rather than wasting time hunting for numbers, we get the exact information we need right away so we can make fast decisions. On top of that, it takes care of a lot of those tedious, multi-step tasks in the background, which helps the whole team move faster and work more smoothly. Review collected by and hosted on G2.com.

I’ve noticed the tool still has a few rough edges. My biggest frustration is that its answers can feel generic or half-baked, which means I usually end up double-checking everything anyway. It also struggles to grasp the real context of what I’m asking for, and sometimes it gives advice that simply doesn’t fit my specific situation. And when I try to push it with more advanced requests, I tend to hit a wall. Between the usage limits and some weird integration hiccups, I almost always have to step in and finish the job manually. Review collected by and hosted on G2.com.

It's nice that it pulls it's infos out of official documentation other than that there aren't any coherent things I like. It is more of an extensive enterprise grade natural language interface running on cloud. Review collected by and hosted on G2.com.

I honestly feel it’s still at a very basic level, and there are many other AI platforms that handle SAP work much better and more efficiently. The “hit or miss” behavior seems to come from the architecture: routing a user query to the right skill/agent configuration among thousands of other configs, apart from S/4, SF, etc., isn’t consistently reliable. On top of that, conversation stickiness with an agent is another major issue. Review collected by and hosted on G2.com.

What I like most about Joule is that it helps simplify everyday tasks by providing quick access to information and automating repetitive work. It saves time, improves productivity, and makes it easier to get answers without having to search through multiple systems manually. The integration with enterprise workflows is also useful. Review collected by and hosted on G2.com.

The main thing I dislike about Joule is that the quality of responses can depend heavily on the available data and configuration. For more complex or specific requests, it may require additional context or manual verification. I would also like to see more customization options and a smoother experience for advanced use cases. Review collected by and hosted on G2.com.

I like how Joule helps users complete tasks more quickly by offering AI-powered assistance directly inside SAP applications. It streamlines workflows, saves time, and makes business data easier to access through natural-language conversations. Review collected by and hosted on G2.com.

One area where Joule could improve is offering greater flexibility and customization to better fit different user workflows. Like many AI assistants, it can occasionally provide responses that still need to be verified, and its overall effectiveness depends heavily on the quality and availability of the underlying data. As the platform continues to evolve, I expect these aspects to improve over time. Review collected by and hosted on G2.com.

I use Joule as an AI assistant within SAP to quickly find information, get help with SAP processes, and simplify day-to-day tasks. I like its quickness to provide relevant answers, which helps simplify SAP tasks. It saves time by reducing the need to navigate through multiple screens or search through documentation. The conversational experience makes it easy to get the information I need. The initial setup was also quite easy, simple, and straightforward, not requiring much expertise. Review collected by and hosted on G2.com.

I wish Joule could improve its answers by making them more consistently accurate and context-aware, especially for complex or company-specific SAP processes. Sometimes the responses from Joule are a bit generic, so more precise, actionable guidance and better integration with SAP workflows would make it even more useful. Review collected by and hosted on G2.com.

I like that Joule is handy and very simple to use, requiring no coding knowledge. It's great that functional experts can effortlessly create solutions. I appreciate being able to create workflows without having extensive workflow knowledge by just using natural language commands. Joule is well integrated with SAP applications and also public cloud applications, making it seamless to use. The inclusion of APIs and authentication adds to its usability. I find it helpful that Joule comes with out-of-the-box connectors for SAP applications, making integration ready and straightforward for daily use. Additionally, the initial setup of Joule was quite easy as we could just follow the guide from SAP and start building things right away. Review collected by and hosted on G2.com.

I feel like Joule is not that stable in most cases, especially with on-premises systems, which need a lot of improvement. Connecting with SAP can be tricky, and integration with other non-SAP systems is a bit difficult. There's also a lot of room to improve when it comes to process analysis and data analysis. It feels like there's a long way to go in these areas. Review collected by and hosted on G2.com.

I use Joule for quick access to SAP data and insights like checking order status and HR queries. I like how it saves time by pulling info straight from SAP without having to dig through multiple screens. The ability to understand plain language queries cuts down on training needs, and it helps our team get quick answers during busy periods without waiting on other departments. I appreciate how Joule stands out by understanding natural language queries and pulling the right data instantly, so I don't need to know exact transaction codes or navigate deep menus. It significantly cuts down our reliance on SAP experts since anyone can just ask in plain language and get instant answers. The initial setup was fairly straightforward since it's built into our existing SAP environment. Review collected by and hosted on G2.com.

I sometimes struggle because Joule needs rephrasing for complex or ambiguous queries to get the right result. It also occasionally lacks context on niche, company-specific processes. Review collected by and hosted on G2.com.

I use Joule to streamline candidate sourcing, generate job descriptions, and automate daily HR workflow as a US IT recruiter. Joule saves me hours of administrative work by handling the time-consuming bottleneck of manual candidate screening and writing repetitive outreach messages, allowing me to focus entirely on engaging top tech talent. The best part about Joule is its ability to draft highly customized outreach messages and job descriptions, which understand the specific technical requirements I'm looking for and help me engage with the top talent much faster. These features save me a lot of time by generating personalized outreach messages and job descriptions, connecting me with the right candidates faster and improving the quality and consistency of my hiring process. The initial setup was very easy, with an intuitive interface allowing our team to start using Joule with minimal training and a smooth onboarding process. I also find it helpful to use Joule alongside LinkedIn recruiter, job boards, and my ATS, which streamlines sourcing, candidate outreach, and job description creation, making my recruitment workflow more efficient. Review collected by and hosted on G2.com.

Overall, Joule has been a great experience, but I think it could improve by providing more accurate candidate matching and faster response time for complex queries. I also wish there were additional customization options for outreach messages and job descriptions. These enhancements would make the hiring process much more efficient. Review collected by and hosted on G2.com.

What I like best about SAP Joule is how naturally it brings AI into everyday SAP tasks. Instead of navigating multiple screens or transactions, users can ask questions in plain language and get relevant insights or complete actions more quickly. It helps reduce repetitive work, improves productivity, and makes SAP systems more accessible, especially for users who are not deeply familiar with the underlying processes. Review collected by and hosted on G2.com.

One limitation I've noticed is that Joule's capabilities in ABAP Development Tools (ADT) are still fairly limited compared to what developers expect from a modern AI coding assistant. While it can assist with certain development tasks, it doesn't yet provide the same depth of support for code generation, refactoring, debugging, or project-wide context that would significantly speed up ABAP development. As the ADT integration continues to evolve, expanding these capabilities would make Joule much more valuable for day-to-day development work. Review collected by and hosted on G2.com.