This is the only option that lets me add multiple unique IDs within a single form. It’s especially useful for multi-attendee registration forms, where I need to capture details for more than one person at once and still have their own, individual ID.

Other platforms also don't have the ability to send an automated email when I approve or reject a submission.

I like that it's user-friendly and can easily integrate into Google Sheets and Drive.

My most recent form needs to hold up to 20 registrants and the form still loads pretty quickly on the frontend. It has the conditional logic that I need for my form and it works really well.

I never had proper onboarding nor have I reached out to support, but the AI assistant was really helpful. It gave me the step by step instructions when I asked for it. Review collected by and hosted on G2.com.

I wanted to be able to build a workflow that involved a step from within the Approval Inbox. I wish Jotform had that feature. I also wish that the email edit is more robust. And, Jotform is more expensive than most tools and it only allows 100 submissions/month for the free plans. Other tools allow up to 500 submissions. But I guess the AI assistant makes up for that. Review collected by and hosted on G2.com.

I love the ability to sync ChatGPT with Jotform. I’ve used it for multiple events for our organization, and it has completely streamlined our workflow from registration to payment tracking. The drag-and-drop builder is simple to use, and being able to connect Square directly into our forms makes registration and payment collection seamless for attendees.

One of the biggest benefits has been having everything centralized in one place — registrations, payment tracking, attendee data, and follow-up communication. It has saved us hours of manual work and made managing large community events much more organized and efficient. Review collected by and hosted on G2.com.

The only issue I’ve run into with Jotform is copying templates between different accounts. That process can sometimes be frustrating and doesn’t always transfer as smoothly as expected. Review collected by and hosted on G2.com.

I like that Jotform has a lot of features that make the forms I send have many alternatives. Review collected by and hosted on G2.com.

There is an issue that getting an Enterprise plan is very expensive for a small business, and it would be a great improvement for Jotform to have a plan for small businesses, so that 2 or 3 people can interact as a team. I have always had to use it from my personal account, and it has been complicated for me to work as a team because I have to share the forms and my team cannot create forms within the same account. So, the responsibility of having to create a form falls on me, as I am the CEO of the company. Review collected by and hosted on G2.com.

Jotform is extremely flexible and allows us to turn paper-based processes into professional digital forms very quickly. I particularly like the conditional logic, PDF generation, electronic signatures, photo uploads, integrations and the ability to bring multiple forms together within a Jotform App. It has allowed us to create practical mobile forms that our teams can complete directly on site, while also automating how the completed records are stored and managed Review collected by and hosted on G2.com.

The main downside is that some features that seem like they should be straightforward can require workarounds. More advanced forms can become difficult to manage, particularly with conditional logic, repeating sections, tables and signatures. Mobile layout control could also be much better, especially when trying to keep fields aligned properly on phones. PDF formatting and file naming could be more flexible, and location capture should have better native support for coordinates and clickable map links. I would also like better management of custom widgets, including the ability to properly delete old test widgets. Jotform is very powerful, but improving these areas would make building professional business forms much quicker and easier. Review collected by and hosted on G2.com.

A mighty tool. We have used it integrated with Salesforce and it's a real game changer! There is so much that Jotform offers in terms of handling form data, but beyond that, you can create workflows, notifications, everything you would expect and more. I've yet to find something it can't do.

The interface is easy to use and navigate. Everything never seems to be more than one click away. Never seen any issues with performance, the UI is quick and responsive.

In terms of pricing, even the free version is fully featured allowing you to test the capabilities without the "best features" being hidden behind a paywall.

Onboarding was a doddle. It's so intuitive that I've not had any need to contact support, but with the help of a built-in AI bot, or human help if needed - it's an all-round premium piece of kit. Review collected by and hosted on G2.com.

I'm struggling to make any comment in this section. As yet I've found nothing I would suggest that needs improving! Review collected by and hosted on G2.com.

We can send forms directly to our adopters

The audit trail

Downloadable spreadsheets

Offer discounts to non profits Review collected by and hosted on G2.com.

Unable to download a PDF or Word version of our form for someone who needs a paper copy to fill out or to allow us to modify the form.

Unable to download specific pages of the form - I need the first and last page of the contracts to send to the broker, currently I have to download them all then remove the middle pages which is very time consuming. I would like to see forms be filed by form name in a folder for quick access, similar to a windows folder. Where we can then create new folders by transport date. We need to create invoices for the broker, It would be great if Jotform could take our contracts and dump them into an invoice form automatically. Review collected by and hosted on G2.com.

This platform is a do-it-all solution. First I set out to use it to collect basic information for intake/onboarding. Then I realized it could create PDFs from input as well. I have used it to replace a number of other different software options (including Adobe) since now I can build PDFs along a branded template right in Jotform. I felt like the product is excellent for the price, my only qualm is that I wish I could add a colleague to the account without needing an enterprise subscription. The UX can be a little tricky since there are so many options, and several of the options relate to different aspects of the same form/task - for example it's easy to accidentally switch between the form builder and the pdf editor. All that considered though, if you get lost, the AI builder is excellent at getting you back to where you wanted to go in the first place. The AI can even take a stab at building pretty accurate forms, and can answer questions about conditional logic/intent. There are tons of helpful integrations as well and I am looking forward to seeing how Claude can be used with the new integration to enhance overall performance of this tool with regards to my daily efficiency. Review collected by and hosted on G2.com.

Very little honestly. Performance is excellent. As mentioned, I do think the only flaw is that there are so many features it's easy to get lost in a feature you weren't looking for - but that's opened my eyes to the platform's capabilities so realistically not a bad thing. For the free/inexpensive plans (I'm on the Silver plan) there's no real onboarding or account-based support team but the AI takes very good care of any questions you might have. It's incredibly intuitive. Review collected by and hosted on G2.com.

I like using Jotform for streamlining our processes as a volunteer PTO board. We use it to gather information from parents, staff, and the board, handle workflows for invoicing and reimbursements, and manage orders for spirit wear and other items. I love how I can match everything to our school logo, making it branded, cohesive, and professional. This branding gives us a good look and helps us come across as more professional when interacting with parents, especially since we receive a lot of money throughout the year. Review collected by and hosted on G2.com.

I'm still learning, but I want my team to be able to access everything without me having to give my login to everyone. I know I can invite collaborators, but I'm not sure how to let everyone access the information easily. Also, I'm concerned about next year's cost. We got the Silver plan at a discounted rate this year, and since we're all volunteers with a limited budget, I'm worried we won't be able to afford Jotform's price next year. Review collected by and hosted on G2.com.

What I like best about Jotform is its incredibly intuitive drag-and-drop form builder and vast template library. It allows our team to create complex, customized forms, surveys, and payment collection flows in minutes without writing any code. The seamless integrations with tools like Google Drive, Slack, and Hubspot have streamlined our data collection and automated our daily workflows significantly. Review collected by and hosted on G2.com.

Customer support can occasionally be slow to respond to niche technical tickets during non-peak hours, as primary assistance relies heavily on forum threads and documentation. Review collected by and hosted on G2.com.

One thing I appreciate is that after the issue escalated, Jotform’s product and technical team became directly involved in the process.

The communication became much clearer once I was connected with the Instagram Agent development team. They took the time to explain what happened technically, reviewed my missing automations manually, and helped restore them from backups.

I also appreciated having direct communication with someone from the technical leadership side instead of only receiving generic support replies. That made the process feel much more transparent and solution-oriented

The issue itself was stressful, but I do want to acknowledge the effort shown afterward by the development team to investigate and recover the missing automations. Review collected by and hosted on G2.com.

My main concern is still reliability and automation persistence for business workflows.

The core issue happened because my Instagram session disconnected and some automations became inaccessible afterward. While part of this process appears related to Meta session resets, there was also a Jotform-side technical issue that prevented some automations from being restored automatically.

For users relying on Instagram comment automation for business communication, this creates significant stress because rebuilding workflows manually takes time and affects follower interactions.

I also think the support flow needs improvement. My experience changed after I reached the product and development team directly. Before that, I received inconsistent information from support, which made the situation more confusing.

I believe Jotform would benefit from:

• stronger automation backup reliability

• clearer recovery processes after reconnecting Instagram

• more consistent technical communication between support and product teams

The development team’s involvement improved my experience significantly, but ideally users should reach accurate information much earlier in the process. Review collected by and hosted on G2.com.