JotForm

4.2
(92)

JotForm s an online form builder.

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JotForm review by Kate B.
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JotForm review by Cy C.
Cy C.
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"One of the easiest apps I've used for any type of form creation"

What do you like best?

The main functionality when putting forms together is very smooth and intuitive. We can drag fields into place and rearrange things like puzzle pieces. I don't have to understand programming or how data connects to this database and such. I just put the form together and let the information come in. JotForm has hosted forms that usually run very quick. I don't have to worry much about downtime since JotForm's servers seem to be very high quality. I know they're much higher quality than the servers we use for some of our websites.

What do you dislike?

I can't create the exact type of fields that I want all of the time. For me, JotForm can really handle conditional questions as intuitively as I'd like. JotForm is mainly suitable for standard web forms. It can do more than the typical web form, but the overall user experience isn't as dynamic as some forms I've seen out there.

Recommendations to others considering the product

JotForm should work well for most online form needs. If you don't need your forms to look and work in a very specific way, it can be a great tool for your business to create forms and acquire data fast.

What business problems are you solving with the product? What benefits have you realized?

I've benefited from the simple tools JotForm provides for creating forms. I can put together most forms I need in less than an half an hour. The form processing is very reliable and has never failed to send me information, as far as I know. We can use data from the JotForm forms to analyze our service, client needs and various trends we're trying to track.

What Online Form Builder solution do you use?

Thanks for letting us know!
JotForm review by Reggie A.
Reggie A.
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"Creates engaging digital forms quickly and easily"

What do you like best?

JotForm has simple tools for creating professional and reliable digital forms. Even though I have a bit of programming experience, I didn't need any of it to use JotForm to the fullest. The look and functionality of the forms, regardless of the template or design used, is generally very pleasant and engaging. The layout is simple and spaced neatly so that users won't be confused about what they need to do. The form creation tools are intuitive and make it easy for us to edit the forms. The pricing is very reasonable.

What do you dislike?

Though I like the design of most templates, I'd like to have more precise design options. It would be great to be able to tailor the look to match particular branding and marketing material designs. About the functionality of the forms, if you don't plan out your questions properly, the final form could load in a confusing fashion for your users.

Recommendations to others considering the product

I think JotForm is a great solution for small businesses that want to distribute online forms in a quick, simple and professional manner. Though there is a limit to how much you can tailor the look and functionality to your needs, the capabilities of JotForm should be sufficient for common form needs. It is very versatile and can be used for a wide range of applications.

What business problems are you solving with the product? What benefits have you realized?

We use JotForm to send out surveys, registration forms, suggestion requests and other business-related forms to our clients. We also occasionally use it for compiling feedback information from colleagues and vendors. It has worked well in some collaboration scenarios when we needed to compile information quickly. Overall, the data we obtain through JotForm has given us a strong return on our investment. It has helped us to refine our marketing efforts and improve our quality of service.

JotForm review by Nathan T.
Nathan T.
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"An engaging and streamlined form creation tool"

What do you like best?

The overall layout and design of default JotForm forms is very pleasant and easy to use. It stands out from many standard online forms that are rigid and unresponsive to your answers. I like that JotForm can change the path of questions based on how certain questions are answered. There is a strong interactive feel to JotForm forms and I think it helps to make users more engaged and actually complete our forms. The controls and user interface in JotForm are simple and easy to use. We can simple drag certain fields into place and make adjustments in an smooth and intuitive fashion.

What do you dislike?

Customizing the form designs can be a bit tricky. Also, though I like the look and feel of most JotForm forms, it would be great to have the option to create more standard forms that have fields in fixed positions. There may be templates that allow for this, but it's not obvious to me at this point how to implement that.

Recommendations to others considering the product

I believe that JotForm can be a great tool for most businesses to create professional and engaging online forms that can be made quickly. You can reduce possible coding and server errors since JotForm handles the coding and hosting of your forms.

What business problems are you solving with the product? What benefits have you realized?

We use JotForm to create dynamic forms to acquire responses regarding client feedback, registrations and promotional signups. We can save hosting space by not having to upload forms to our web server. Unlike forms we might create ourselves, JotForm provides us with user and form submission data that helps us to refine future forms to improve conversion rates.

JotForm review by Janene M.
Janene M.
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"Fast and Easy Way to Create Professional Forms"

What do you like best?

Building and customizing forms is a very easy process. I can create 10-20 question forms in minutes and embed them on our websites. I can also configure the forms so that multiple staff can receive email notifications when new forms are submitted. In addition, we can easily export the responses to PDF, Excel and CSV (as of this writing). Since we started using JotForm years ago, they have added a lot of additional features via widgets and website/app integrations which really makes the whole process of building multiple forms and collecting data very easy to manage.

What do you dislike?

The settings related to configuring notification emails is not always intuitive, though it's a minor drawback.

Recommendations to others considering the product

You can take JotForm for a test run using their limited, free plan. If planning to purchase, considering do so at the end of the year, to take advantage of significant discounts on subscription plans.

There are also numerous plug-ins that will allow you to add a variety of features to the form, such as eCommerce capabilities. There are also numerous plug-ins that will allow you to add a variety features to the form, or work with form submissions (for example the new PDF editor). If collecting healthcare data, they now have HIPAA compliant form builders/data collectors.

What business problems are you solving with the product? What benefits have you realized?

We had stumbled upon JotForm years ago while searching for a form builder that would allow users to submit content. At the time, there were very few free or affordable options. We use it regularly now for our member elections and awards nominations.

JotForm review by Val G.
Val G.
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"A quick way to get professional submit forms posted online"

What do you like best?

I really like the ease and simplicity of JotForm's form creation tools. I've worked a bit with PHP forms and forms generated through web content management systems and found that JotForm is a much more reliable form creator that can get our forms up and running much faster. Since JotForm's forms are hosted through JotForm, we don't have to worry about programming issues or updating code to maintain server-side compliance. The pricing for the premium plans are very reasonable.

What do you dislike?

There is a limit to how much you can design the look and functionality of JotForm forms. If you have complex forms that need to process files or redirect users depending on their responses, JotForm isn't a well-suite platform for that.

Recommendations to others considering the product

I think JotForm could be very helpful to your company if you don't have the resources to produce customized online forms. If you want to give the links a more customized look, you may consider creating a redirect link on your website that leads to the JotForm form. That will allow you to have a shorter link with your company's domain name in it. That could give the link a more professional look.

What business problems are you solving with the product? What benefits have you realized?

We use JotForm to create a variety of submit forms that are linkable from our web assets and social media accounts. We can get forms created quickly and use the data for a wide range of purposes like surveys, feedback and event registration.

JotForm review by Zef M.
Zef M.
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"Best form maker."

What do you like best?

JotForm is very easy to use. You have templates readily available if you don't have the time to create one yourself. You can also create one from scratch and customize it the way you like to mirror your product/company's aesthetic. You also have the option to add all the questions you can think of so it covers a lot of markets.

What do you dislike?

I don't have anything that I dislike about JotForm.

Probably a suggestion. When using the select date section on a desktop, it's hard clicking on that tiny calendar thingy to pop up and select the date. Other than that, I don't see anything else that I would dislike about this service.

Recommendations to others considering the product

It's very easy to use. It has a free version too, so you can test it out and see if it works for you before subscribing.

What business problems are you solving with the product? What benefits have you realized?

We were getting flooded with inquiries.

Creating an inquiry form with JotForm helped us to make sure we get each and every inquiry processed.

Imagine getting hundreds of text messages and calls a day. We had a hard time keeping up.

But since JotForm saves the data from clients and sends it to us, it was easy to just send emails to the clients one by one.

After we used jotform, our clients also had a positive experience with dealing with us since they don't have to wait on the line or wait for an SMS response from us. Once they fill out a form, they know we got their inquiry since JotForm sends an auto reply, and has a thank you page that is fully customizable.

JotForm review by Glenn F.
Glenn F.
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"Watch out for your account to be suspended for no reason"

What do you like best?

What I like best is Jotform forced me to look for alternatives and there seems to be several out there. I settled on Zoho as I am using some of their other great products. I'm glad I did because their editor is much easier to use as the Jotform one is very buggy.

What do you dislike?

After using Jotform for years, I noticed that our account was suspended. No notice whatsoever and no explanation. With no notice, you find out the hard way when you actually need it. I tried to email support 3 times and each time you click "submit" it says "please wait..." indefinitely. I tried multiple browsers and machines so you can't even reach support to find out why your account is suspend. A website error you would expect from your local flower shop, not a global company.

A day later, the support message gets through. No notice on twitter or on the website that there was technical difficulties. A day later and still no email reply from JotForm. Again, not what you would expect from a global company.

Do what I did and google "jotform account suspended" and prepare to be shocked. There have been school teachers, students, business, freelancers, travel agencies, and others that have had their accounts suspended because we are flagged for phishing! According to their TOS, when you collect personally identifiable information that is phishing. Collecting a name could be considered phishing. Just like many of these others, many accounts were never reactivated even after these businesses and people explained how their forms were for legitimate causes!

Recommendations to others considering the product

Don't take the risk. There are many other superior form builders out there... both paid and free.

What business problems are you solving with the product? What benefits have you realized?

The exact opposite. Business comes to a halt because you are surprised into finding out your account is suspended!

JotForm review by Shelby M.
Shelby M.
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"Useful, Organized, and Cost-Effective"

What do you like best?

I like that that it is free for small needs and really cost-effective for larger needs. Sometimes we could predict certain months where we knew we would pass our free quota, so we could enroll in an actual plan for that one month alone, then cancel the plan after that one month.

It is also really easy to use! At our University, it would take someone a week to build something for us on the webpage, so with Jotform, I can set up my form within the day and have it to use and modify immediately.

What do you dislike?

They did an update within the last year that was VERY confusing. I prefer the prior version.

What business problems are you solving with the product? What benefits have you realized?

We primarily use Jotform for event registration. The registration information exports into a really clean excel sheet that we can use to mail merge nametags, business cards, attendee folders, etc. Jotform also allows us to NOT rely on our own University's tech staff to make a form.

JotForm review by Savannah D.
Savannah D.
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"JotForm has enabled me to collect customer information so efficiently "

What do you like best?

I really like that JotForm is so easy to use. The setup and templates enable you to create the exact form that you had pictured to begin with. There are so many elements you can add to your form to capture the exact data you were hoping to. They even have the option to add payment and widget elements!

What do you dislike?

One thing I would like to see improve with JotForm is the customer service. We had created a form to use for professional matters and it got turned off. We tried contacting the company to resolve the issue and gain back access to the form, but rather ended up having to create a whole new form since we never heard back.

Recommendations to others considering the product

I really like where JotForm is right now. I would recommend a little more response from the customer support end of things. As I previously mentioned, there was a time where my company needed to regain access to forms but were unable to contact someone to do so.

What business problems are you solving with the product? What benefits have you realized?

I am able to successfully and efficiently capture customer's information in an advanced way when using JotForm. It is so easy to create a form and present it to customers. I receive emails with copies of the form in order to document to refer to later.

JotForm review by User
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"Jotform, un perfecto creador de formularios."

What do you like best?

Jotform destaca por su facilidad de uso, no hace falta que dejes ningún dato ni tu tarjeta de credito para poder disfrutar de esta herramienta, hay 5 tipos de formularios gratuitos. Destacaría también la posibilidad de integracion de widgets, fotos, vídeos, firmas, listas y pestañas a tus formularios. JotForm permite hacer muchísimo con su cuenta gratuita, la cual es perfecta para pequeñas empresas y usuarios principiantes. En cuanto al soporte técnico , en las cuentas de pago tanto el foro como el email son muy eficientes y te resuelven cualquier tipo de duda al instante.

What do you dislike?

De esta herramienta me gusta todo, no hay nada que destaque como negativo. Su plan de precios tiene un precio óptimo y con el plan gratuito puedes hacer practicamente todo lo que necesites.

Recommendations to others considering the product

Crear formularios para conocer la opinión de tus clientes con JotForm sera la mejor solución.

What business problems are you solving with the product? What benefits have you realized?

Con esta herramienta pude realizar formularios para mis clientes y así poder conocer sus opiniones y mejorar mi trato con ellos así como mejorar los productos que yo les ofrecia conforme a sus indicaciones.

JotForm review by Mark R.
Mark R.
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"JotForm"

What do you like best?

A client wanted to produce a program for their upcoming choir production. This program would include paid ads that were placed by friends and family. We needed a simply way to allow the purchase of an ad as well as the sending of the artwork to our art department. Enter JotForms! By creating a simple online form, persons wishing to purchase an ad simply fill out this form, attach their artwork and pay for the ad all online! A JotForm form is very easy to set up and works with many different credit card processors, including PayPal and SquareUp.

What do you dislike?

When designing a form, tweaking the design sometimes requires CSS. However in their latest update, this has been simplified tremendously!

Recommendations to others considering the product

Recently JotForms introduced "Cards". These 'cards' make form design even easier! Your forms can be embedded in most of today's social media platform and websites. Do yourself a favor and check out JotForms. The product is very easy to use, yet the functionality is intense!

What business problems are you solving with the product? What benefits have you realized?

Needed a way for a local choir to be able to sell ads in their programs. Since our company was doing the program design, it was too great a hassle to have these ads sent to the choir. We had to come up with a simple and effective way for the persons ordering ads to pay for and send their artwork to us in one step. JotForms allowed us to do this very easily!

JotForm review by Administrator
Administrator
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"Great simple survey software; some limitations"

What do you like best?

Very user friendly when setting up the surveys. Drag-and-drop elements. And, helpful that you can clone existing surveys to carry formatting over.

What do you dislike?

I'd like to see more options when it comes to formatting (color/pattern/etc) for the background. More importantly, an easier way to route surveys through a workflow based on what is entered. We are currently creating a couple of internal docs that need to be routed to supervisors. The surveys are designed to send to one email address, but we need to create odd workarounds to get these routed to different supervisors based on who is completing the form. I think a lot of companies would benefit from some more advanced options that allow this.

What business problems are you solving with the product? What benefits have you realized?

JotForm has been incredibly beneficial for us to gather information both internally and externally. We have a form set up that guides clients step-by-step through an information-gathering process. They answer questions and are able to attach supporting documents right in the JotForm. Internally, we use it for tracking leads, submitting accounting requests, etc.

JotForm review by Elena C.
Elena C.
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"El mejor creador de formularios"

What do you like best?

Destacaría su interfaz, ya que es muy intuitiva y fácil de usar. Jotform posee un maravilloso conjunto de plantillas en su biblioteca y estan organizadas segun el sector en el que estés interesado, así que existe una gran facilidad para la busqueda. La posibilidad de integrar aplicaciones y widgets de terceros también destaca entre las cosas mas positivas de este creador de formularios mejorando el aspecto del formulario notablemente. Si tienes una empresa pequeña o eres un usuario independiente, la cuenta gratuita te ofrece muchas posibilidades para crear formularios. Por último también destacaría la función del foro del soporte técnico que funciona perfectamente.

What do you dislike?

Jotform es una herramienta perfecta, no destacaría nada como negativo en cuanto a su uso.

Recommendations to others considering the product

JotForm es perfecta para la persona que crea realizar formularios de forma casual, así como para las mequeñas y medianas empresas. Existen suficientes herramientas gratuitas para comenzar y un plan mensual a muy buen precio. El editor es muy intuitivo y magnifico su soporte técnico.

What business problems are you solving with the product? What benefits have you realized?

La posibilidad de realizar formularios y obtener así datos sobre el cliente es el mayor beneficio que se puede obtener de Jotform.

JotForm review by Administrator in Real Estate
Administrator in Real Estate
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"No longer impressed with Jotform"

What do you like best?

I have been pleased with the updates to jotform up to now. The program has been responsive and has great features.

What do you dislike?

Today I was sent an email saying I needed to update my credit card. I was give 3 or 4 hours before my account was downgraded and now I cannot update my credit card without upgrading to an entirely new and more expensive account. (They said my former account --which was renewed past Dec of 2019) was grandfathered and they will no longer offer that to me. This is a process that completely lacked integrity and feels like a sneaky way to force people to give up a long term account. This is not the way to reward loyalty!

What business problems are you solving with the product? What benefits have you realized?

We have been using it for forms to manage reporting from our sales people....now with the limitations and costs of the new account they want us to upgrade to, we will need to be looking for a different product. VERY DISAPPOINTED.

JotForm review by Marin A.
Marin A.
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"I love using JotForm"

What do you like best?

The best thing about JotForm is that it's free until you need more than a few forms or require more than a certain number of submissions per month. I also love how easy it is to use. I am not a code writer, so this has given me the ability to create forms and embed them into my work and personal websites on demand without needing to call a programer.

What do you dislike?

Sometimes the design portion of it can be touchy. I will set the line height or font size and then make another adjustment and it erases my previous settings.

Recommendations to others considering the product

Non-profits can benefit from using this tool to gather info about their event attendants. Businesses can benefit from using it at trade shows to collect raffle entries, rather than business cards. This way you can give entrants the choice to be followed up with or not and really gauge how well your efforts paid off.

What business problems are you solving with the product? What benefits have you realized?

Jotform allows people visiting our website to request an appointment very easily. I love that I can add fields as needed. I use it to track how people heard about us. And since it integrates with Google Spreadsheets, I can easily create reports from the info I gather.

JotForm review by Marisa G.
Marisa G.
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"JotForm combines powerful form-making features with highly affordable pricing"

What do you like best?

We use JotForm because it offers the following key features:

1) the ability to create complex forms using skip logic so that respondents see only the questions relevant to them, based on their answers

2) the wide variety of special tools (called “widgets”) that enable us to customize our forms in powerful ways

3) the ability to create forms with registration caps for our events/trainings

4) the ability to create interactive forms with user-generated fields

5) the ability to update the data submitted through our forms

6) the ability to customize the email notifications/confirmations (you can choose both sender and recipient, as well as customizing the subject line)

7) the extremely user-friendly interface

8) the fantastic customer support; JotForm support professionals respond quickly and provide helpful assistance.

9) its extremely affordable price

There are also many 3rd party integrations available.

What do you dislike?

To be honest, I really cannot come up with anything currently that we don't like. Whenever I’ve had an issue with a particular functionality, I’ve contacted JotForm support, and they have responded right away with very helpful assistance. They’ve even made updates to their platform functions based on support tickets I’ve submitted, so the platform currently does everything we really want it to do.

Recommendations to others considering the product

If you are struggling to figure something out, or something isn’t working properly, contact JotForm support--really! Your message doesn't get lost in cyberspace; they always respond promptly and will do everything they can to help you. For example, at one point I found that certain editing buttons were not working. I submitted a support ticket, and within a few hours, they had corrected the problem and everything was functioning perfectly!

What business problems are you solving with the product? What benefits have you realized?

Because of all the extra tools (“widgets”) JotForm offers, JotForm enables us to create very sophisticated registration forms for our events and trainings. Using the “Ticket Purchases” widget, we can set registration caps on several individual workshops, and when those caps are met, the system puts a “Workshop full” message on those workshops so that no one else can register for them. We no longer have to monitor our registrations continuously to make sure we don’t end up with too many people signed up for a particular workshop, which was a major hassle! JotForm also enables us to tailor our forms by using skip logic, funneling people through specific questions based on their answers to other questions. This way, we don’t have to have enormously long forms with every possible question listed; people only see those questions that are relevant to them. JotForm has really revolutionized our workflows, and it is incredibly affordable.

JotForm review by Rebecca T.
Rebecca T.
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"Easy to Use for Simple Agreements/Contracts"

What do you like best?

I like how easy it is to add/remove questions. The clone feature is also very important to my daily work, so I appreciate how easy it is to clone an existing form.

What do you dislike?

I dislike the options to create a pdf version of the form. Typically, the form does not look at nice or organized in PDF format. I'd also like to be able to export to a Word version, but that option is not available.

Recommendations to others considering the product

If you have any paper forms that you send to customers, colleagues, etc. consider using JotForm to make it a quicker and more efficient process. It will save you time and paper!

What business problems are you solving with the product? What benefits have you realized?

We use JotForm to manage sponsorship agreements. It has been incredibly beneficial and has made our process 100x more efficient. Additionally, the user experience for our sponsors has vastly improved. Instead of having to sign and scan a paper copy of a sponsorship agreement, the online form makes it that much easier, quicker and more efficient to process agreements and get them turned around quickly.

JotForm review by Administrator
Administrator
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"From idea to implementation, Jotform proved to be easy to design with, easy to implement."

What do you like best?

Easy to get started. If you are already familiar with form elements, like dropdowns, radio buttons (yes vs no), choose one or more, etc, your first form will be ready to go in minutes. Like that the input from the forms can be downloaded into Excel or CSV where it can imported into a database or analyzed in place using Excel sorting, filtering, and, if you desire using more complex logic offered through Excel formulas and programming (VBA). The interface for the person completing the form is clean and intuitive as is form creation.

What do you dislike?

Wish there were a way to enter forms off line and then, later, upload to the cloud.

Recommendations to others considering the product

In fairness, did not look at other products. JotForm was recommended as an easy, no/low cost way to get started.

What business problems are you solving with the product? What benefits have you realized?

Used mostly for surveys and enrollment. Reduces pain and effort of transcribing from paper forms by providing end users with an easy to use and intuitive self-service option.

JotForm review by Jana L.
Jana L.
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"JotForm - Amazing Form Builder"

What do you like best?

JotForm is amazing and I love that they have a free version for those who don't use forms often.

What do you dislike?

There's nothing I dislike about JotForm! It's an amazing program.

Recommendations to others considering the product

If you need a form creator that is easy to use, JotForm is for you! There are many options for different business needs, from free for those of us who use it rarely, to $99/mo for those who have greater needs - also, there are options in between too.

What business problems are you solving with the product? What benefits have you realized?

I use Jotform to do questionnaires for clients, submission forms for nominations and applicants to my senior model program in my photography business. It's easy to collect contact information and keep everything easily accessible in spreadsheet format. I don't need a program to subscribe because I don't use forms often - maybe once or twice a year, so the free version is perfect for me! You can easily duplicate forms to and change out information as necessary to save it as a new form without having to type everything all over again! I love it!

JotForm review by Jordi P.
Jordi P.
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"El creador de formularios mas sencillo de usar."

What do you like best?

Para mi es el mejor creador de formularios que existe hoy en día. En primer lugar porque es muy sencillo utilizarlo, no inviertes apenas tiempo en aprender su manejo y eso hoy en día es muy importante dentro de una empresa. Su interfaz es muy fácil de utilizar, y además con JotForm tienes la posibilidad de instertar widgets. En su versión de pago hay muchisimas plantillas, cada elemento de dichas plantillas se puede modificar por lo que puedes realizar tus formularios muy personalizados y al gusto que quiera tu empresa. Por último destacar que en su versión gratuia tienes hasta 5 tipos de plantillas para poder comenzar a utilizar JotForm antes de utilizar su versión de pago.

What do you dislike?

Si quieres disponer de muchisimas plantillas tendrás que utilizar un plan de pago y eso siempre es un inconveniente, pero comparado con otras herramientas el precio es bastante asequible. Quizás el sooprte técnico podría ser un poco mas rápido en dar sus respuestas, varias veces les realice una pregunta y estuvieron un par de días para darme respuesta.

Recommendations to others considering the product

Si quieres realizar formularios de la forma mas sencilla posible e invertir poco tiempo de tu jornada laboral en crearlos Jotform es tu herramienta principal.

What business problems are you solving with the product? What benefits have you realized?

Con JotForm he podido crear muchos formularios para saber el grado de satisfacción de los clientes de mi empresa.

JotForm review by Andrew F.
Andrew F.
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"A handy solution for generating quick and efficient online forms"

What do you like best?

I like that the forms we create with JotForm have very few submission errors. There isn't any programming knowledge needed to make these forms work. All we have to do is provide the questions and JotForm handles the rest. Most of the forms are clean and easy to use for most everyone we send them to. I like that JotForm provides many templates for us to choose from, which is great when tailoring a form for a specific purpose.

What do you dislike?

There are times when we need more customization options than what JotForm provides. It would be nice to have more advanced options that allow us to automatically link our form submission data with separate databases. Having more customizable form fields with financial calculators and other dynamic variables would also be nice.

Recommendations to others considering the product

I'd recommend starting out with one of the many form templates JotForm offers and customizing it as needed. You can likely find a template that closely fits your specifications. If not, JotForm's customer support should be able to steer you in the right direction. They helped us get off the ground with our first few forms.

What business problems are you solving with the product? What benefits have you realized?

JotForm has been a solid online form solution that allows us to create and post reliable submit forms for a wide range of business purposes. We can acquire feedback data about our services or provide signup forms and contact pages for events and promotions. It's great that we don't have to bother with maintaining web forms on our own server that could be prone to error. JotForm reasonable pricing makes it a great value that fits well within our budget.

JotForm review by Lexie M.
Lexie M.
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"Easy to Use Form Resource"

What do you like best?

It's easy to create forms with a variety of question styles and complex features through conditional formatting. We are also able to easily integrate the forms we create on our clients' websites.

What do you dislike?

There's not much I dislike, I just hope Jot Form can make their forms ADA compliant in the near future since that is a concern to us and our clients.

Recommendations to others considering the product

I prefer JotForm to Google Forms because of the integration options, ease of use, and the fact that you don't have to connect it to a gmail account, especially when using for multiple clients.

What business problems are you solving with the product? What benefits have you realized?

We no longer have to write code for forms. Anyone one in our office can use the product to create a simple or complex form. It's very beneficial on the reporting front as well.

JotForm review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Create forms with great customizations"

What do you like best?

The vast variety of plugins that are provided. I recently created a form where I wanted to use a special type of field and was searching if there is already an inbuilt plugin for that. And voila! it was there and it helped a lot. Also the emails and the form responses were customizable to some extent and it helped alot. Unlimited Emails was the another best thing I liked.

What do you dislike?

The integration with Google sheets is not proper. For example, if you connect a form with a google sheet and then shift the connected sheet tab to a different position, then the integration stops working. Also, the responses are not in the format as we have in Google Forms. Also, need a way to fetch records from existing responses if the user re-enters certain values (ex. email, or some ID).

Recommendations to others considering the product

You need to read a lot of guides and study the form completely before going out live.

What business problems are you solving with the product? What benefits have you realized?

We wanted to create a form with a lot of customizations to questions asked and I was struggling with that with Google forms. And then I came across this form and saw that there is a vast number of plugins and also unlimited emails from your Email ID.

JotForm review by Benjamin R.
Benjamin R.
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"Forms at your fingertips."

What do you like best?

It has a very good price, if we want a good result we must pay for it.

We generate fomularios that are personalized in the projects that are more special.

It is easy and simple to use.

What do you dislike?

I would like to get a better customer service, get answers to any questions you may have.

Everything else is excellent as a program.

Recommendations to others considering the product

Forms of records, the data can be saved in the google spreadsheet which makes it much easier to have to make the same options at all times.

You just have to use it to know how good it is, I recommend it without any doubt.

What business problems are you solving with the product? What benefits have you realized?

This is a solution with very complete characteristics, with it we obtain a much more efficient organization.

In the Marketing department with the record of events we have been great.

JotForm review by David L.
David L.
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"Crear forularios facilmente con JotForm"

What do you like best?

Lo que mas me gustó de Joftform fue su facilidad de uso. La interfaz es muy sencilla de manejar y te adaptas a ella facilmente. Hay una serie de plantillas gratuitas con las que realizar formularios, es una buena opción paa empezar a trabajar con esta herramienta. Fue genial poder integrar a los formularios, imágenes, videos de youtube y otros elementos multimedia. El soporte técnico por chat y email es muy eficiente.

What do you dislike?

Cuando utilice Jotform me gustó todo, ningun problema con esta herramienta. Quizás el tener que pagar para poder utilizar todas sus funciones, pero con la versión gratuita puede llegar a ser suficiente aunque para elminar las marcas te verás obligado a pagar una cuota.

Recommendations to others considering the product

Si quieres conocer que opinan tus clientes, crear formularios con JotForm es muy fácil

What business problems are you solving with the product? What benefits have you realized?

Con esta herramienta crear formularios para conocer el grado de satisfacción de los clientes fue mucho mas fácil.

JotForm review by Administrator
Administrator
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"First impressions of JotForm"

What do you like best?

I found JotForm to be very user-friendly. I was able to produce 3 somewhat complex online registration forms for an upcoming conference in a couple of hours. The options for layout design options were versatile and the use of the form tools is straightforward.

What do you dislike?

The only limitation I noticed the thus far is related to formatting the output of the Calculation Widget. I am using it to calculating a dollar amount for registration costs and have yet to find a way to have the widget produce the output with a preceding $ symbol.

Recommendations to others considering the product

Based on my first impressions, I like this company and the products it offers. I think you wiil too.

What business problems are you solving with the product? What benefits have you realized?

I needed to produce Registration and Abstract Submission forms for an upcoming research conference. JotForms was the perfect solution.

JotForm review by Agustin A.
Agustin A.
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"Nunca fue tan facil crear formularios en linea gracias a jotform"

What do you like best?

Me gusta lo fácil que es crear formularios, para ver los envíos, junto con la verdad de que puede cambiar el formulario en cualquier momento, y que los registros solo se muestran en sus informes, sin embargo, no tendría ningún efecto en las revisiones anteriores.

What do you dislike?

Realmente no se le puede tener ninguna queja, o algo que no te guste, realmente jotform es una muy buena herramienta.

Recommendations to others considering the product

Una pasada, puedes crear tantos formularios como necesites, al igual que poder diseñarlo a tu gusto e incluirlo en cualquier pagina web.

What business problems are you solving with the product? What benefits have you realized?

Al crear pequeñas encuentas a los empleados, puedo transformar facilmente a un informe de excel y ver las estadisticas del mismo

JotForm review by User
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"Easy creating of forms for your business! "

What do you like best?

I love how easy it is to add a variety of form elements like dates, multiple choice, textbox and file upload entries

I was pleased to find out forms can be translated and filled in online in multiple languages

There is also a payment option element that is pretty neat.

I also love that images like your company's logo can be included in the form

What do you dislike?

Yes you can translate forms however a translated version of the form cannot be exported in the select language as a PDF... EVEN if you set it as the primary language of the form. I found that really frustrating

Recommendations to others considering the product

Complete the multilanguage feature by giving the ability to export the pdf in multiple languages

What business problems are you solving with the product? What benefits have you realized?

with these forms, we can print and email them to our clients for them to fill out financial plan questionnaires. We were able to create a nice flowing questionnaire that is clear and concise

JotForm review by Danielle M.
Danielle M.
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"A good solution for the small company"

What do you like best?

The ease of setting up a form was the main seller. We use the integrations frequently including those for Google Drive and Wordpress. Their labeling/tagging system makes organizing your forms and finding what you need much easier. They also offer great templates to can reduce your time spent on creating a form drastically.

What do you dislike?

The site can be glitchy. Their support is lacking. I have submitted support tickets in the past and never received a response back.

Recommendations to others considering the product

This is a great solution for a small business with limited form needs. The customization is good but not fully loaded.

What business problems are you solving with the product? What benefits have you realized?

Our main uses for Jotform are:

1. Collect candidate and staff information

2. Service members with member service request forms for their accounts

3. Gather feedback from both staff and members

4. Event and program registration

JotForm review by Lauren Samantha C.
Lauren Samantha C.
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"Platform with great versatility and highly reliable."

What do you like best?

It has a reasonable price that adapts to the conditions of the company.

Many ways to create and extend complex forms with conditions and logic.

It's customizable, which is fantastic.

What do you dislike?

Customer service should improve a bit.

That would be the only detail to narrow, everything else works perfectly.

Recommendations to others considering the product

It works very well for paid events, since PayPal has integrated very well.

Good user interface to drag and drop, with a variety of options for drop-down menus, text areas among others. Registration forms for your website.

What business problems are you solving with the product? What benefits have you realized?

We have a separate form to generate custom forms for special projects.

JotForm integrates very well with our email marketing software, quite easily.

In the marketing department we have promoted and organized events that we then use to complete with the attendees.

JotForm review by Keith M.
Keith M.
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"Great Product; Better than others"

What do you like best?

This is the most advanced free form I have seen. I tried many products before finding JotForm and am glad I did. The ability to shrink question sizes, define where the label is displayed, set conditions, and the action that occurs when a form is submitted put it beyond its competitors. It may take a while to fully understand the product, but once understood this is a strong product for your arsenal.

What do you dislike?

There is the occasional bug but this is very minor and does not hinder me at all.

Recommendations to others considering the product

Definitely, give it a try, this product definitely has all the right features for me. I had to learn how to use some of it, but it was worth it in the end.

What business problems are you solving with the product? What benefits have you realized?

I use JotForm for a Registration Form. There are a lot of built-in questions that make getting started with JotForm a breeze. The free version, in which I am using now, allows for a number of submissions and views a month. Plenty for the average non-profit or small business, but with the quality of the tool, I would easily be willing to pay the monthly price should the need arise.

JotForm review by Manuel S.
Manuel S.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"It is excellent for making forms and collecting information about products within the page."

What do you like best?

I love the features to fill out the forms, the ability to customize the page is fascinating, it is very dynamic and flexible to develop, its interface is great. The integration is simple, fast and easy to use, counting a magnificent support for the client, a real tool to create pages.

What do you dislike?

It is a very complete tool but the space to receive emails from the forms is a bit limited, I would love to have more space. In general I find a fascinating application with a great support.

What business problems are you solving with the product? What benefits have you realized?

Allowed to collect information about the service offered to customers through an easy and simple form to answer what helped to improve our page according to the responses obtained from users. A true tool excellence.

JotForm review by Jaimie B.
Jaimie B.
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"Easy to use and great interface"

What do you like best?

Jotform provides professional, fast and easy forms. They are modern, customizable and work well within webpages. They also offer a non-profit discount on plan pricing! You can also customize colors.

What do you dislike?

Some of the form options can be a little tricky, like "if", "then" questions. Had to try numerous times to get this to work. I also wish the whole form could be viewable on one page instead of separate pages for each question. I wish they had more background themes to choose from.

Recommendations to others considering the product

Out of three different form widgets (Google Forms, Typeform and JotForm), JotForm stands out above the rest for their customization capabilities, ease of use, website integration, and form options.

What business problems are you solving with the product? What benefits have you realized?

We use JotForm for event registration, for questionnaires, follow-up forms, and more.

JotForm review by Billy F.
Billy F.
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"Easy as 1-2-3"

What do you like best?

I am no tech wizard by any stretch of the imagination and I was able to create a job application in minutes!

What do you dislike?

Absolutely nothing! There is nothing to dislike!

Recommendations to others considering the product

Get it! I can not believe how easy it is to use! And how affordable it is if I need to upgrade! And I love how you can upgrade and/or downgrade at any time!

What business problems are you solving with the product? What benefits have you realized?

We needed a true online application for our job board. The biggest benefit of all is the cost savings vs the other application system a vendor was trying to sell us.

JotForm review by Josh C.
Josh C.
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"Easy Form Creation, Fluctuating Billing Structure"

What do you like best?

Love the versatility of the form builder, and their emphasis on keeping it compatible with emerging technologies. Their forums are also super-helpful - chances are if you have a question or problem you'll find someone else who's already asked your question and gotten an answer.

What do you dislike?

Jotform has changed it's billing structure a few times while I've been a customer, and it's really frustrating to have forms go offline because you suddenly get switched over to a limited number of form views. Future billing changes need to take into account existing users and make an effort to keep forms online, rather than trying to rake in new revenue from existing users.

Recommendations to others considering the product

Make sure you define your use-case before using Jotform - you need to know how many forms, views, fields, etc you want to use before choosing a plan.

What business problems are you solving with the product? What benefits have you realized?

Collecting data from customers and from within our company.

JotForm review by Christine S.
Christine S.
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"Jotform is fantastic!"

What do you like best?

Jotform is incredibly user friendly. Click and drag and in no time you have a professional form that can easily be integrated into a website or email. The software is extensive and offers options for every imaginable scenario. I've used it for multiple situations and it has never disappointed.

What do you dislike?

Really... nothing. As I mentioned above, the software is very user friendly. I can truly think of nothing that I don't like about it.

Recommendations to others considering the product

Try it... you will absolutely not be disappointed!

What business problems are you solving with the product? What benefits have you realized?

We needed a catalog request form for our newly updated website and our website design software did not include a form that could be customized with an address field. I knew that Jotform could do what I needed, so I created multiple forms for several request forms that we needed and they easily integrated with our website. They've been utilized several times already. My bosses were thrilled!

JotForm review by Joe G.
Joe G.
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"Very Customizable form making platform."

What do you like best?

Its very customizable to fit any task, allows addition of pay button in the form in case there is application fees to be paid. Its cloud-based making it flexible accessible on any device from anywhere anytime. Sharing of link makes it easy to market the activity or post job vacancy. Instant notifications are sent to your email when someone fills the form.

What do you dislike?

The process of customizing is tedeous and very procedure, pay buttons don't always work it requires some training or much reading to effectively use it. Many marketing messages to email.

Recommendations to others considering the product

Jot forms is very professional as compared to its competitors and makes it easy to receive applications in conjuction with any fees required all at one place at the same time.

What business problems are you solving with the product? What benefits have you realized?

Job posting, paid event organizing, insights collection and surveys.

JotForm review by Erin P.
Erin P.
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"Submissions made easy"

What do you like best?

I have used Jotform for JCI Michigan and JCI USA for there trimester and yearly submissions. It has made integrating our Drive for submissions a breeze which in the end helps multiple people have access to review. The user interface is simple and friendly. While the back-end is clear to set up.

What do you dislike?

Needs a office 365 plug in as another drive option that a lot of people use as well, rather than having to use a third party in between.

What business problems are you solving with the product? What benefits have you realized?

Hundreds of submissions coming in at once this helps us sort items in our google drive and keep it simple for the front end user.

JotForm review by Anji D.
Anji D.
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"Amazing features!"

What do you like best?

It has a high degree of flexibility, being able to add css. The UI is user-friendly, it's very easy to create new forms and they accept high degree of complexity (with conditions and calculation). And it has a high range of ready to use templates, that are suitable for most cases.

What do you dislike?

Sometimes integrations with 3rd party software break and we don't get notified.

What business problems are you solving with the product? What benefits have you realized?

Having teachers filling in details about their courses, so we can more easily create reports. Having people signing in for events

JotForm review by John D.
John D.
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"More Form then you could imagine "

What do you like best?

Even as a person that has little computer skills I was able to navigate the site. Creating the form was simple and step by step.

What do you dislike?

It did take me awhile to figure out how to link my form where I needed it to go. I would like to have been able to chat with someone from the company with questions. Also if this is a feature I haven't used it, I would like to have a way to have submissions sent to my email.

Recommendations to others considering the product

make sure you see ALL that they have to offer. If you don't see the form you need then they can make it

What business problems are you solving with the product? What benefits have you realized?

We needed a way for customer to refer people to us without having to call us. It is nice to have a separate page for customer to go to for this task.

JotForm review by Janene S.
Janene S.
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"Easily Build Professional-Looking Forms"

What do you like best?

I use JotForm regularly in my job. It's very easy build professional-looking forms to collect a variety of data (i.e., it's not all simple radio buttons and open-ended questions). Forms can be built with an added layer of security, so we don't have to worry about spam when sharing links to the forms. I can configure forms so that notifications are sent to me, to the person responding to the form, other staff (via their JotForm accounts). There are a multitude of useful extensions built by third party developers that I can search for within JotForm. And the platform itself is very affordable, and they have a number of discount offers throughout the year.

What do you dislike?

Configuring email notifications when forms are submitted is still a little confusing and buggy. Confusing because the fields where you supply information about where you want emails to go are written as macros (similar to the way you see in a mail merge) and buggy, because notifications are not always sent to additional accounts as requested.

While not really a negative, I'd love to be able to collect all responses in a single worksheet. At present, we can only view submissions piecemeal.

Recommendations to others considering the product

The JotForm starter package is free, so you can kick some tires and deploy a limited number of forms right from the start. And, while the packages are quite affordable from the start (<$500 annually), JotForm does offer a number of discounts throughout the year (when signing up for an account, select the option to receive notifications about promotions).

What business problems are you solving with the product? What benefits have you realized?

The ability to upload a variety of supplemental files to forms was the reason we started using JotForm in the first place - Google Forms and Survey Monkey, the platforms where we normally built forms to collect member data, didn't have that feature. As a result, JotForm allowed us to really streamline our board elections process, awards nominations, and member requests because now, members could upload files to forms electronically rather than submitting separately by email and snail mail.

JotForm review by User in Mining & Metals
User in Mining & Metals
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"Good but could be better"

What do you like best?

I like that there are a ton of templates to choose from and I like that it is very easy to create a form.

What do you dislike?

The form designer would be a little easier to used especially when you go into the CSS. I also wish the drag and drop was a little more customizable, sometimes I can not always get exactly what I'm going for and the CSS is clunky.

Recommendations to others considering the product

This is an an easy to use tool that is quick and intimidate as far as results are concerned. I think a few tweeks to this tool and it would be off the chart excellent.

What business problems are you solving with the product? What benefits have you realized?

We are able to create a survey on the fly and have it up on our site in a matter of mins. We are also able to track and see the results and get more information on our own.

JotForm review by Cheryl W.
Cheryl W.
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"JotForm is easy and free"

What do you like best?

JotForm is a easy to use and has lots of options available for how to integrate the form.

What do you dislike?

There could be a little more customization options.

Recommendations to others considering the product

There are different subscription levels based on your needs. If you give the free version a try until you need to upgrade, you will be able to use 5 forms and 500 submissions--that gives you plenty of time to see what a great app it is!

What business problems are you solving with the product? What benefits have you realized?

I am able to create forms and use in my sales funnels and on web pages. It makes it easy for people to fill out forms and submit because the forms are online and responses are emailed to you as well as saved on the website.

JotForm review by User
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"Forms don't have to be complicated"

What do you like best?

JotForm has made our form creation process so much easier. We like the fact we can see what our forms will look like when they are viewed on different platforms and this makes us feel comfortable that our users are getting a good experience when they fill out one of our forms. We also appreciated how easy it is to create HIPAA compliant forms.

What do you dislike?

We dislike the fact that we have not moved to JotForm earlier, but as an administrative staff we are glad we made the jump and are here now! While we have only one admin creating the forms, it will be good to have others know how to create forms with this product--only one admin can be a negative when we have so many forms to create and often create a new form on the fly. As far as product negatives, I have not yet seen any negatives for this product from my perspective as user.

Recommendations to others considering the product

I recommend other users give JotForm a try. Our admin team is happy with the product both as users and as the person creating the forms. Ease of use is a big deal for all involved.

What business problems are you solving with the product? What benefits have you realized?

With this new way of creating forms we are meeting HIPAA compliance when necessary. We are also able to easily link payments with our current financial system as well as with other apps we are using. As a user of the JotForm link in my communication efforts, I am happy with the look and high quality of the forms for the links I am embedding on our website and using in other ways to communicate with church members and attenders.

JotForm review by User in Publishing
User in Publishing
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"JotForm for Clients - B+/A-"

What do you like best?

When it comes to JotForm, I'm a big fan of their advanced design interface for customizing your forms, which is super user friendly.

Additionally, they offer multiple integration options including lightbox, pop-up form, embed, link, etc. all of which I have used successfully. You can even customize these to an extent, like the lightbox form, which is typically not offered for free on other platforms.

Lastly, I like that JotForm is free for the first 5 forms. If you aren't anticipating high volume, this is a great option.

What do you dislike?

The initial building portion of the interface could be more user-friendly. The way you integrate products and payment is a little bit counter-intuitive, but not impossible to do. Even after doing it a number of times I have to pause and remember the course I took last to modify the products on a form.

Wish it didn't have the JotForm logo on the bottom of embedded forms, but that's what you typically get with free versions, so I can't complain too much!

Recommendations to others considering the product

Give it a try. If you're looking for a free app, this is not spammy at all, it's well designed and easy enough to use.

What business problems are you solving with the product? What benefits have you realized?

JotForm has allowed me to create versatile and dynamic forms for my clients with payment integration that I can easily embed in their SquareSpace and GoDaddy websites with ease. My clients appreciate having all of their form information that visitors insert in one place and being able to export it and combine with other newsletter lists.

It has enabled small businesses to take payments for services, larger companies to receive job applications with attachments, and all of my clients to utilize very professional-looking forms on their sites.

JotForm review by User in Commercial Real Estate
User in Commercial Real Estate
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"Intuitive tool, perfect for surveys!"

What do you like best?

I like the options Jotform has to a) compile results into a spreadsheet automatically, b) send an email with results once a form entry has been completed, and c) its integration availability with Google Drive, etc.

What do you dislike?

I dislike the way the forms display in a mobile browser. For example, if I were to open a form link that I received via email, the checkboxes are too small on my 5” mobile screen. Additional optimization for mobile use would be a great improvement.

What business problems are you solving with the product? What benefits have you realized?

We use Jotform namely for tenant feedback and RSVPs to special events. It’s great to send out a simple link and have results quickly and without having to manually enter any data. This is VERY attractive to me, and is one of the reasons I continue to use jotform.

JotForm review by Administrator
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"Great, Easy but not without it's flaws..."

What do you like best?

I like the ease and speed in which you can easily build a form for any use.

What do you dislike?

Have an issue? Hope you don't mind digging through message boards. No way of interacting directly with a human representing the company which I find highly inconvenient. We have also experienced difficulty with some of the integrations and getting them set up and working as they were intended.

Recommendations to others considering the product

Great software, easy to use, cross your fingers regarding any issues that may involve customer support. If you go in knowing that, you are not likely to be disappointed. Simple and easy to create and modify styles from form to thank you page. Overall, I give it a thumbs up.

What business problems are you solving with the product? What benefits have you realized?

Contact forms and otherwise are created and utilized with ease using JotForm

JotForm review by Pam L.
Pam L.
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"Jot Form review"

What do you like best?

Jot Form is simple to use and the customer support is great. A lot of more options if you need them.

What do you dislike?

There has been nothing I haven't been able to do. And if there is a problem they are very responsive.

Recommendations to others considering the product

I highly recommend the paid and the free version of JotForm, what a pleasure to use the free version without any ads like so many other programs.

What business problems are you solving with the product? What benefits have you realized?

I've used the software for membership profiles, client surveys and more. It's great to be able to use the graphs and charts made up of the results.

JotForm review by Administrator in Legal Services
Administrator in Legal Services
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"EASY WAY TO CREATE FORMS FOR CLIENTS TO USE"

What do you like best?

I am very savvy when it comes to technology,but I cannot create websites with html/ccs codes.So, I love JotForm because they created a website where people can go and edit/modify templates to fit their company’s need

What do you dislike?

I am very frugal, so the monthly pricing are okay, but the only thing i wish was that this service was free!

What business problems are you solving with the product? What benefits have you realized?

We have a high demand from our clients to work on their requests. We use jotform as the main point for ALL of our clients to submit information we need to assist them. This in turn allows us to grab from this main POINT and in turn eliminates 5 steps for us.

Kate from G2

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