I find Jotform Workflows to be very visually appealing and intuitive with very easy settings. I appreciate the great number of dropdown menus which allow for a lot of data disaggregation. It's really helpful that it links well to Power BI for visual dashboards, and it seems to function well without losing any data. The initial setup was really easy because all the conditions are easy to set up, allowing me to select conditions and jump to the next question effortlessly. I love the ability to enter a question and duplicate it multiple times, which is great for us because we have a lot of similar questions. The feature that allows uploading an Excel file has been really helpful, especially with dropdowns that accommodated 300 different species, which I thought was quite amazing. And overall, it's a lot easier to manage than using Excel. Review collected by and hosted on G2.com.

The main thing is when you want to put in a numerical value in a multi-select, multi-field table, the option for a numerical figure isn't there. It would be better if you could add numbers in table menus because the lack of this feature means people could enter a number or text, which could get jumbled. Also, collaborators' links only last for seventy-two hours, which is slightly annoying. Review collected by and hosted on G2.com.

Jotform is easy for our staff to use and is so customizable to our specific needs. I appreciate being able to use the AI features to describe what I need and be walked through the building of the form. The form always performs as we programmed it, leaving little need to reach out to the support team. Review collected by and hosted on G2.com.

Jotform does not yet integrate with our pharmacy software Review collected by and hosted on G2.com.

I find it great for designing applications, promoting events, and managing vendor applications efficiently by approving or denying them all in one place. What stands out to me is how it saves me the time of manually doing all the work. Review collected by and hosted on G2.com.

I wish the UI was a bit more intuitive. There are some things that require a lot of clicks. It would just be nice to not have to reengage workflows every time, and also it'd be great if it just prompted me to build as I go. Review collected by and hosted on G2.com.

I like that I can set up a series of events and then not have to worry later about whether the forms and information are reaching the right team members. It takes a lot off my plate and makes the whole process feel more manageable. Review collected by and hosted on G2.com.

It’s a bit cumbersome to set up. There’s a lot of clicking involved, followed by editing and customizing, which makes the whole process feel more tedious than it needs to be. Review collected by and hosted on G2.com.

It refines and speeds up our processes. We’ve been able to automate things that used to be manual which is much more efficient and frees up time for our team Review collected by and hosted on G2.com.

Sometimes small kinks cause a hold up and it would be helpful if Jotform could identify the issue in a form, for example, that is causing an error for an if/then Review collected by and hosted on G2.com.

Using Jotform Workflows has eliminated a lot of manual effort, saving both time and reducing human errors. It improved the participant experience by allowing them to self-service without needing someone from our side involved. I really appreciate that it saved me tons of time and was easy to set up. Additionally, I also like that I could use it for our web chatbot. Review collected by and hosted on G2.com.

I wanted the ability to send multiple emails (i.e., reminders) if people did not take the next step and set up an appointment, but there was no way for Jotform Workflows to read our Google study calendar to see if a person set up an appointment. So, reminders were still a manual process. Review collected by and hosted on G2.com.

I really like the simplicity of Jotform Workflows' design process, especially the drag-and-drop interface. It’s very user-friendly, making it easy to set up workflows exactly how I want them. I also appreciate the ability to integrate so many different third-party add-ons into the workflow, as it enhances communication efficiency with my clients and partners and saves a lot of time. These features make the setup process much easier and more flexible. Review collected by and hosted on G2.com.

I think the ability to customize some of the email templates and its integration with Google Apps is something that I might consider them to look at. Review collected by and hosted on G2.com.

We were very excited to try out Workflows as we use Jotform throughout our business and find it very good. We've had endless problems with Workflows and have tried everything to get them to work reliably. They appear to work well but emails between those involved are so unreliable with data vanishing and blank emails being passed between participants that we are considering removing all workflows attached to our forms. We've spoken with our IT people and Jotform Customer Services repeatedly to try and source the problems and although Jotform Customer Services are usually excellent, they have been unable to sort out this problem. Review collected by and hosted on G2.com.

Their unreliability passing emails between participants. Review collected by and hosted on G2.com.

I really like the available integrations that make our life easier as an integrator. Review collected by and hosted on G2.com.

The definitions of some items that are limited. Review collected by and hosted on G2.com.

I find Jotform Workflows incredibly useful for streamlining communication between Slack and Gmail. The integration is a huge time-saver, allowing me to automatically trigger notifications in Slack and send structured emails through Gmail without manual effort. I love that I can eliminate manual follow-ups, which vastly reduces errors and saves me time. The drag-and-drop workflow builder is intuitive and lets me set up workflows without spending time on complicated setups. Once configured, the automation is reliable and consistently delivers notifications and responses. Jotform Workflows has significantly reduced my repetitive manual tasks, giving me more time to focus on important work. I appreciate the flexibility to customize workflows for different scenarios, like notifying a Slack channel or sending structured email updates. Plus, it seamlessly integrates with the tools I use daily, making it feel like a natural extension of my workflow. The initial setup was smooth and easy, with the interface guiding me step-by-step, connecting Slack and Gmail workflows effortlessly. The automatic logging of form submissions into Google Sheets has made tracking and analyzing data much easier. Review collected by and hosted on G2.com.

Integration depth: While Slack and Gmail connections are solid, some advanced features (like formatting Slack messages with richer layouts or handling Gmail threading intelligently) feel limited. Learning curve for complex flows: Simple automations are easy, but when workflows involve multiple conditional branches, the interface can get a bit overwhelming. A more guided setup or visual cues would help. Notification management: Slack alerts are great, but without fine‑tuned controls, they can become noisy. More granular options for filtering or batching notifications would reduce clutter. Error handling transparency: If a workflow fails (say, due to a Gmail API hiccup), the error messages aren’t always clear. Review collected by and hosted on G2.com.