Verified User in Oil & Energy
UO
Verified User in Oil & Energy
Enterprise (> 1000 emp.)
"Streamlined, No-Code Automation with an Intuitive Visual Workflow Builder"
4.5/5
What do you like best about Jotform Workflows?

What I like most about Jotform Workflows is its ability to automate business processes without requiring custom development. It helps streamline approvals, notifications, and task routing, reducing manual effort and improving operational efficiency. Visual drag-and-drop workflow builder that's easy to configure. Automated approval and notification workflows. Conditional logic for handling different business scenarios. Seamless integration with Jotform forms and third-party applications. Real-time tracking of workflow status and approvals. For me, the most valuable feature is the visual workflow builder. It allows me to automate repetitive processes such as approvals, request handling, and form submissions without writing code, making workflow creation much faster and easier. The biggest benefit is improved productivity. By automating repetitive tasks and standardizing business processes, Jotform Workflows reduces manual work, minimizes errors, and helps teams complete requests more efficiently. Review collected by and hosted on G2.com.

What do you dislike about Jotform Workflows?

The biggest drawback is the limited visibility when troubleshooting complex workflows. If an automation doesn't behave as expected, identifying exactly where and why it failed can take more time than I'd like Debugging workflow failures could be easier with more detailed execution logs. Integration options are good, but some enterprise applications require additional configuration or third-party connectors. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform Workflows

Hi,

Thanks for your detailed feedback and for sharing how Jotform Workflows have improved your workflow efficiency. It's great to hear that you're getting value from the no-code setup and integrations while streamlining your processes.

With regard to troubleshooting complex workflows, we recommend that you preview and test your workflows before putting them into action. Test Run lets you see your workflow in action in real time, so you can follow every step, track how data flows between blocks, and verify that everything works exactly as expected. We have a guide here: https://www.jotform.com/help/how-to-preview-and-test-your-workflow-with-test-run/.

If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be glad to help.

Evan F.
EF
Evan F.
Landscaper
Small-Business (50 or fewer emp.)
"Streamlined Client Interaction with Google Ads Integration"
4/5
What do you like best about Jotform Workflows?

I appreciate that Jotform Workflows allows me to give a form to clients on my webpage and integrates with my Google Ads, which helps me track conversions through specific events. The initial setup was also relatively straightforward. Review collected by and hosted on G2.com.

What do you dislike about Jotform Workflows?

I find the issue with not having an embedded event easily triggerable on a webpage a bit inconvenient. It would be great if it could automatically link to a webpage on a site like carrd.co. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform Workflows

Hi Evan,

Thanks for your thoughtful review and for sharing your experience with Jotform Workflows. We're glad to hear the setup process was straightforward for you and that the workflow helps support your conversion tracking needs.

We appreciate your feedback regarding event triggering and webpage integration. To better understand what you're experiencing and explore possible solutions, could you share a few more details about the specific behavior you're looking for? That additional context will help us provide more accurate guidance and determine whether there's an existing setup option that may meet your needs.

If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help and learn more about your use case.

Healthy L.
HL
Healthy L.
Business Intelligence Analyst
Small-Business (50 or fewer emp.)
"Easy Setup, Reliable Jotform Workflows, and Smooth Integrations"
4/5
What do you like best about Jotform Workflows?

Very easy to set up, and most importantly, it’s super convenient to update or edit Jotform workflows without affecting the data that’s already been captured. Jotform workflows are very reliable, and they’re user-friendly when it comes to integrating with other applications. Review collected by and hosted on G2.com.

What do you dislike about Jotform Workflows?

So far, I haven’t found any major issues. That said, the workflow builder interface could still be improved a bit to make it smoother and easier to use. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform Workflows

Hi Healthy,

Thanks for your thoughtful review and for sharing your experience with Jotform Workflows. It's great to hear that you've found it easy to use.

If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help.

MORGAN V.
MV
MORGAN V.
Small-Business (50 or fewer emp.)
"Easy to use, Incredible Time Saver"
5/5
What do you like best about Jotform Workflows?

I love the simple and practical usability of Jotform Workflows, which offers me a considerable time saving. It prevents me from waiting for certain reports and follow-ups from clients, as I receive them quickly and can invoice and process them almost immediately if necessary. The installation was quite simple and quick, allowing me to configure some settings without needing to contact customer service. Review collected by and hosted on G2.com.

What do you dislike about Jotform Workflows?

I would say that it takes time to improve the designs of the finished PDF reports. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform Workflows

Hi Morgan,

Thanks for your review and for sharing your experience with Jotform Workflows. It's great to hear that the platform has helped you save time, speed up client follow-ups, and streamline your invoicing process. We're also glad that setup was straightforward and that you were able to get everything configured without needing additional help.

We appreciate your feedback about PDF report design. You can customize generated PDFs using Jotform PDF Editor, which lets you adjust layouts, fonts, colors, images, and branding elements to better match your preferences. You can learn more about customizing PDFs in our User Guide: https://www.jotform.com/help/384-how-to-customize-pdf-submissions-report/.

If you have questions about improving your PDF designs or any other feature, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help.

Verified User in Food Production
UF
Verified User in Food Production
Small-Business (50 or fewer emp.)
"Simple Workflow Setup with a Super Helpful AI Bot—Amazing Value on the Free Plan"
4/5
What do you like best about Jotform Workflows?

The process in setting up the workflow was really simple. The elements covered pretty much any idea that covered my mind. Test mode worked really well, and highlighted and errors within the flow. The AI bot was extremely helpful with getting me started on the workflow as well as helping me through any road blocks I didn't know how to get around on my own. Overall, my experience has been great, and the price (free version) cannot be beat for what you have access to! Review collected by and hosted on G2.com.

What do you dislike about Jotform Workflows?

There wasn't anything specifally about the workflows that I did not like. My workflow was fairly simple for what I needed. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform Workflows

Hi,

Thanks for your feedback and for sharing your experience with Jotform Workflows. It's great to hear that the setup process was straightforward for you and that the available workflow elements supported the ideas you wanted to build. We're also glad that the test mode and AI guidance helped you get started quickly and work through setup questions along the way.

If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help.

Verified User in Non-Profit Organization Management
IN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Innovative Templates and Solid Free Support for Streamlining Workflows"
4/5
What do you like best about Jotform Workflows?

Innovation that helps improve slow and inefficient systems in our current workflow. I used the expense request template form after finding it through Jotform-made instructional videos on YouTube.

I like that I could connect an existing form in my workflow, although sometimes the system didn’t seem able to find it. I also tried starting with a template, and while it was a helpful starting point, I found it difficult to customize to my needs without breaking the code. The AI helper wasn’t very effective at fixing bugs and didn’t always recognize when there was an error.

On my current free plan, I’m satisfied with the level of support. That said, I would benefit from a tutorial that walks me through all the JotForm features, and it would be most helpful if the tutorial were interactive. It should be optional, though, because I find it annoying when I’m trying a tool for the first time and I’m bombarded by pop-up windows that want to show me all the app features.

In terms of speed, there were a couple of times when the tool slowed down after I asked the AI to fix an issue or advise on how to fix an error. Still, I feel like I’m getting my money’s worth because it’s free. Review collected by and hosted on G2.com.

What do you dislike about Jotform Workflows?

Not as intuitive as I had hoped. But, I think it is fair for every tool to have a learning curve, especially if it provides so many features. The AI tool was good at getting a workflow started but was not helpful in solving broken flow or errors. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform Workflows

Hi,

Thanks for taking the time to share such detailed feedback. We're delighted to hear that Jotform Workflows has helped improve inefficient processes and that our templates, instructional videos, and free support have provided value for your workflow needs.

If you have any questions or suggestions, you can create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll be happy to help.

AJ
Alexander J.
Small-Business (50 or fewer emp.)
"Buggy Experience Despite Great Potential"
2/5
What do you like best about Jotform Workflows?

I love the concept of Jotform Workflows. When it works, it really does a great job at filling in the PDF where and how we want it. Review collected by and hosted on G2.com.

What do you dislike about Jotform Workflows?

I've run into a lot of errors and problems with form creation in Jotform Workflows. There are so many errors and bugs. We have so many issues mapping fields and getting the correct form sent to us. It's so complicated, and when I contacted support, they told me it's a bug that the dev team had to look at, and I've been waiting for like 3 weeks for them to fix it. The initial setup was very complex, and it's hard to understand each form type and when things will and won't work. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform Workflows

Hi Alexander,

Thanks for your detailed feedback and for sharing your experience with Jotform Workflows.

Regarding the issues you've experienced, a helpful step is to double-check that each field is consistently mapped to the correct source form and that conditional paths are clearly defined, especially when multiple form types are involved. Simplifying the workflow structure where possible or testing the flow can often make it easier to identify where things may not be behaving as expected.

Since the details around the issue are a bit limited and you've already reached out to support, it would be helpful if you could share your existing Help Center thread so we can take a closer look at the case and better understand what's happening. This will allow us to review your setup more thoroughly and provide more help.

If you'd like to share more details or open a new request, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to take a closer look and help you move forward.

SD
Shannon D.
Executive Assistant
Small-Business (50 or fewer emp.)
"Easy to Use and Roll Out to our teams!"
4.5/5
What do you like best about Jotform Workflows?

It is very straight forward and is able to be set up step by step, as well as ensures your flows work easily. We use on a daily basis, which makes it streamlined for our teams. It was very easy for us to integrate with our existing forms as well as new ones. Review collected by and hosted on G2.com.

What do you dislike about Jotform Workflows?

Sometimes the flow can get broken and it can take some work to fix it. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform Workflows

Hi Shannon,

Thanks for your positive review. We’re thrilled to hear that Jotform We’re thrilled to hear that Jotform Workflows has helped streamline your processes and made approvals faster and more efficient for your teams. We appreciate your feedback.

If you have any questions or need help, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to assist you.

R. M.
RM
R. M.
Sales Marketing Manager
Mid-Market (51-1000 emp.)
"Brilliant Form Translation with Flexible Widgets and Sections"
4/5
What do you like best about Jotform Workflows?

Jotform has a lot of useful widgets and options as well as the usage and configuration for sections are very useful. One big upside in my case is the form language translation system which is brilliant. Review collected by and hosted on G2.com.

What do you dislike about Jotform Workflows?

The form design coding is not entirely available to re-coding. Also the custom domain cannot be integrated which remains jotform brand. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform Workflows

Hi R. M,

Thanks for leaving a positive review. We're delighted to hear that you're finding value in Jotform's wide range of widgets and configuration options. We're happy you find them useful in building your forms.

Custom domain support is available with Jotform Enterprise. You can learn more about it here: https://www.jotform.com/help/144-how-to-use-custom-domains-with-jotform-enterprise/.

Feel free to reach out if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.

Verified User in Staffing and Recruiting
AS
Verified User in Staffing and Recruiting
Mid-Market (51-1000 emp.)
"Easy to Learn, Customizable Workflows with Excellent Support"
4/5
What do you like best about Jotform Workflows?

Clear instructions, highly customizable workflows, and an easy-to-use interface, and excellent customer support. The platform is easy to learn and powerful enough for complex forms. We are very light user, less then 10 submission per month. I would stay if the pricing is around $15/month. Review collected by and hosted on G2.com.

What do you dislike about Jotform Workflows?

The workflow builder is great, but I prefer Gravity's UI. It's more comfortable to look at. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform Workflows

Hi,

Thanks for your review and for sharing your experience with our platform. It's great to hear that the workflows and support have been helpful for your needs, especially with simpler use cases.

We understand your thoughts around pricing for lighter usage. Keeping the platform reliable and feature-rich is a priority, and we aim to offer plans that match different needs. You might find better value with a yearly subscription since it's discounted compared to monthly billing. You can also explore our exclusive offers and seasonal promotions to enjoy special discounts here: https://www.jotform.com/discounts/.

If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help.