ramon o.
RO
ramon o.
IT Operations Manager
Small-Business (50 or fewer emp.)
"JotForm: Excellent for Data Collection and Crucial Reporting"
5/5
What do you like best about Jotform Apps?

Dear JotForm Team,

I am writing to share a highly positive review regarding the major impact your platform has had on the operations at DSW Distribution Center.

Since implementing JotForm, our information management and operational efficiency have drastically improved. Your tool has proven to be excellent for structured data collection, which has allowed us to better manage our daily operations. We use the platform daily, and it is of immense value to our team.

We have been able to generate at least 30 apps and forms to cover various areas of our company. Among the most crucial functions we have implemented are:

Generation of Daily and Specific Reports: Providing us with an instantaneous and detailed view of performance.

Temperature Management: The ability to rigorously track and report temperatures is crucial for our facilities and regulatory compliance.

Daily Log of Loading and Unloading Dock Operations: Ensuring a documented and efficient workflow at a key point in our logistics chain.

JotForm is not just a form tool; it is a comprehensive data management solution that has become a fundamental piece for generating reliable and specific reports. The ease of use and versatility of the platform have allowed us to quickly digitize and optimize critical processes.

Furthermore, I must highlight the reliability of your service: In over three years of using JotForm, I have only needed to contact technical support on two occasions for minor inconveniences, and they were immediately and efficiently resolved.

We highly recommend JotForm to any company, especially in the distribution and logistics sector, looking for a powerful tool to gather information, create customized apps, and improve operational control.

Thank you very much for developing such a valuable product.

Sincerely,

Ramon Ortega Review collected by and hosted on G2.com.

What do you dislike about Jotform Apps?

After three years of daily use, I can honestly say I have no negative feedback Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform Apps

Hi Ramon,

Thanks for your thoughtful and detailed review. We’re thrilled to hear that our platform has positively impacted your operations by improving efficiency, streamlining data collection, and digitizing critical processes. It’s wonderful to know that its reliability, versatility, and ease of use have supported your team’s daily work. Your continued support and recommendation mean a lot to us.

If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Suman R.
SR
Suman R.
Head Finance
Small-Business (50 or fewer emp.)
"User-Friendly with a Need for Faster Loading"
5/5
What do you like best about Jotform Apps?

I find Jotform Apps incredibly useful for my online course because it allows me to put multiple forms in one place where people can easily access and submit different sections. This makes it extremely fast and user friendly. I also appreciate the simplicity of accessing everything in the app and the practicality of the overall design. Additionally, the initial setup was totally easy and very user friendly. Review collected by and hosted on G2.com.

What do you dislike about Jotform Apps?

When I click on the app button, it takes five to ten seconds to start up. So probably the speed of the app popping up could be made faster. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform Apps

Hi Suman,

Thanks for sharing your feedback. We're pleased to hear that Jotform Apps is helping you centralize your forms and manage your online course easily. Regarding the loading speed, a few factors can sometimes affect how quickly the app starts, such as if it has too many forms or very long forms, including many widgets or large files like videos or images, browser or device performance, and internet connection speed. If you'd like, you can reach out to us so we can check your setup and suggest ways to improve the app's speed.

Feel free to create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We’ll be happy to help.

Laura G.
LG
Laura G.
Small-Business (50 or fewer emp.)
"Customizable and Efficient for Nonprofits"
5/5
What do you like best about Jotform Apps?

I love how customizable Jotform Apps is and the loads of options that you can integrate into the app. It makes it easy to share information without having to constantly email everyone. I also find the initial setup pretty simple once we got the hang of it. Review collected by and hosted on G2.com.

What do you dislike about Jotform Apps?

I think everything works great, customizability could be improved. Patterns, places to insert logos, just options to make it less plain. Review collected by and hosted on G2.com.

Response from Marijoy A of Jotform Apps

Hi Laura,

Thanks for your excellent review. We're thrilled to hear Jotform Apps has helped simplify sharing information and managing tasks, and that you found the setup process easy once you got familiar with it.

Regarding your feedback about adding logos, you can do this in the App Header. This YouTube video tutorial will walk you through the steps: https://www.youtube.com/watch?v=OU1tLG_n0lU.

If you have any questions, feel free to create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

DA
Dr A.
Doctor
Small-Business (50 or fewer emp.)
"Best and top most user understandable app"
5/5
What do you like best about Jotform Apps?

Jotform Apps is powerful, easy, and user friendly, for building custom apps from forms, links, and other elements. It consolidates multiple forms into a single app, making user experience and its implementation the best for various purposes with its various features. It is very easy to integrate as per need. It is super for both technical and non-technical 1st time users too. Jotform Apps have best 24-7 support team.

In every use t is also possible to customize the appearance , themes, and select various app templates to suit the specific needs. It is the best thing i found ever. Review collected by and hosted on G2.com.

What do you dislike about Jotform Apps?

There is nothing which i dislike about jotform apps. Its already best Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform Apps

Hi Dr A.,

Thanks for your excellent review, We’re thrilled to hear that Jotform Apps is making it easy for you to build custom apps, consolidate forms, and create a seamless user experience. Your kind words about our customer support mean a lot to us.

If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

FOTILE S.
FS
FOTILE S.
"Highly Customizable with Seamless Google Sheets Integration"
4.5/5
What do you like best about Jotform Apps?

I like how Jotform Apps is highly customizable, allowing me to create a platform that fulfills my business needs. I can customize sheets and receive responses in a standardized manner, which is very useful. The ability to connect with third-party apps, like Google Sheets, makes it easy for me to consolidate data efficiently. I appreciate that I can input whatever questions I want my participants to answer, and all their responses are automatically linked to a Google Sheet. Setting up Jotform Apps was easy; I was able to set up the entire sheet in just one day. Review collected by and hosted on G2.com.

What do you dislike about Jotform Apps?

I think one issue I run into is that the Jotform Apps sometimes have issues. My participants cannot see their responses despite I give them access to do so. It's just you guys have a place that they can see all the responses but sometimes it does not work; some responses will disappear on their app. And in terms of editing the responses, I give them access to do so, but it would still need my permission and only I can delete the responses. I wish the participants have the ability to do so just by themselves. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform Apps

Hi Fotile,

Thanks for sharing your experience. We're delighted to hear that Jotform Apps meets your business needs, helps you organize responses, and connect with Google Sheets easily. Sharing your submissions table will allow your form responders to view and edit responses. Note that if your submissions table’s Privacy Options is set to Private, only those you've invited will be able to access it. Here's a helpful guide: https://www.jotform.com/help/1010-how-to-share-your-jotform-tables-and-collaborate/.

If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Masimba M.
MM
Masimba M.
Customer Support Representative
"User-Friendly and Essential for Business"
5/5
What do you like best about Jotform Apps?

I like a lot of things about Jotform Apps. It's user-friendly and makes life easy, especially since most people use cell phones. The app on cell phones makes it more convenient and accessible for many people, as more people are on their phones than on laptops or computers. I really appreciate how easy it is to configure, set up, and even explain to someone else. The setup is so user-friendly and straightforward, it doesn't consume a lot of time or make you think too hard, which is exactly what we need these days. Review collected by and hosted on G2.com.

What do you dislike about Jotform Apps?

Nothing its the best for me Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform Apps

Hi Masimba,

Thanks for your 5-star review. We're thrilled to hear that Jotform Apps is making things easier and more accessible, especially for users who primarily rely on their cell phones. Creating a smooth mobile experience is a big priority for us, so it’s wonderful to know it’s making a difference for you and your audience. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Zach J.
ZJ
Zach J.
"Easy to Use, Enhances Field Operations"
4.5/5
What do you like best about Jotform Apps?

I really like how easy it is to build a form with Jotform Apps, no coding skills are needed. Even our plumbers, some of whom are 60 years old, can easily use and submit forms back to us. It also eliminates paper and the issue of lost paper for service papers, which gives us no delays and provides real-time updates from the field. The initial setup was very easy. Additionally, Jotform Apps is easy to integrate with other tools, like Zapier, which is a big plus. Review collected by and hosted on G2.com.

What do you dislike about Jotform Apps?

I don't like that the currency columns don't work much. I want to calculate certain columns automatically, and it doesn't do that. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform Apps

Hi Zach,

Thanks for your excellent review. We're glad Jotform Apps is helping your team work paperlessly with real-time updates and easy integrations like Zapier. Can you let us know which columns you’re using and the formula you’re trying to apply? You can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Adam T.
AT
Adam T.
Head of Innovation
Insurance
Mid-Market (51-1000 emp.)
"Intuitive App Builder with Room for Widget Improvement"
4.5/5
What do you like best about Jotform Apps?

I really like that Jotform Apps is very simple and intuitive to design and build, with nice features such as notifications. It's great because you don’t have to be a skilled or technical person in web app development to create a clean and informative web app. The initial setup was extremely easy, and I've even recommended it to others. Additionally, it provides a medium for communicating with people on a wide scale by giving them a mobile app with all the information they need for events. Review collected by and hosted on G2.com.

What do you dislike about Jotform Apps?

I think the biggest area that could be improved upon are the widgets that are on there - ones that are provided by others are a little hit and miss whether or not they actually work. Only have ones on there that work, Jotform perhaps expand upon some of their native webapps to give more tools and features to a web app. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform Apps

Hi Adam,

Thanks for your positive review. We're glad to hear that Jotform Apps made it simple and intuitive for you to design and build, and that features like notifications added extra value. It's great that the setup was easy enough to do yourself and that you've even recommended it to others.

We've noted your feedback and will be sharing it with our product team as part of our ongoing efforts to improve stability, usability, and overall app functionality in future updates.

Reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.

Flavio F.
FF
Flavio F.
"Intuitive Forms with Room for Improvement"
4/5
What do you like best about Jotform Apps?

I use Jotform Apps to create an online app for plant maintenance, incorporating multiple forms and workflows. I like the drag and drop app function because it's very handy. I appreciated that I could do 5 free forms to see if Jotform was right for me before committing to a paid version. I also like that Jotform combines multiple platforms, which makes things efficient for me. Another thing I like is how professional and official the layout looks once forms are submitted. The initial setup was easy, and I did it myself because it was intuitive enough. Review collected by and hosted on G2.com.

What do you dislike about Jotform Apps?

Navigating the app pages in the building area could be smoother and more organized. Submitted inspection forms should be easier to find, as the filters are limited. When you have 100 forms, finding the latest submissions is nearly impossible unless you have a workflow to notify you of submissions. That part is really missing. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform Apps

Hi Flavio,

Thanks for your positive review. We're glad to hear that Jotform Apps helped you create an online app for your work and that the drag-and-drop function made the setup seamless. It's great that the Starter plan gave you the chance to explore all the features before committing.

For easier access to your submissions, we recommend using Jotform Inbox or Jotform Tables. Both tools are designed to help you quickly search, filter, sort, and view submissions across your forms, making it much easier to find the most recent entries. In addition to that, you can definitely get notified via email, through SMS, or even on the app when someone submits your form. You can find all these in your form settings. Here's a guide: https://www.jotform.com/help/25-setting-up-email-notifications/, and this is for the SMS notification: https://www.jotform.com/help/how-to-set-up-text-message-sms-notifications-in-jotform/.

Reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.

Nichelle M.
NM
Nichelle M.
Christian Life & Business Coach.
Small-Business (50 or fewer emp.)
"Innovative AI and Branding Boost with Jotform Apps"
5/5
What do you like best about Jotform Apps?

I use Jotform Apps for my intake forms, and I love how it has transformed my business by allowing me to create an app and use an AI agent. It helps me keep everything for my clients in one place. I love the creative templates and the way it integrates with Canva for branding. The AI agent is amazing for people who want to level up their business, and I like that I can teach it what to say. The templates add to my branding, are easy to access, and using Jotform is fun once you get the hang of it. It's been perfect to connect my calendar appointments and Beacon AI account, and setting it up was easy, though customization took a bit of time to learn over a weekend. Review collected by and hosted on G2.com.

What do you dislike about Jotform Apps?

The AI agent should be well-versed in topics such as religion. It would help if we could use our voice and have more tools so they can be more specific knowledge base, also more agents to choose from in the minority space. I would like the agent to know about every subject or have more knowledge on certain questions customers ask. Having more customized features. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform Apps

Hi Nichelle,

Thanks for using Jotform. It's great to hear that having everything in one place has helped streamline your business and create a smoother experience for your clients. We're especially glad to know the templates and Canva integration have supported your branding efforts. We truly appreciate you taking the time to share how this has been working for you.

Regarding your feedback, you can improve AI agent accuracy by refining its prompts, tailoring conditions to specific topics, and building a clearer knowledge base so responses align more closely with customer needs. You may find this guide helpful on training your AI Agent: https://www.jotform.com/help/how-to-train-your-ai-agent/.

Feel free to reach out if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.