# Best AI Customer Support Agents Software ## How Many AI Customer Support Agents Software Products Does G2 Track? **Total Products under this Category:** 545 ### Category Stats (Aug 2026) - **Average Rating:** 4.67/5 (↑0.04 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Parloa (+14.43%) - Among all products in this category, Parloa recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank AI Customer Support Agents Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 80,900+ Authentic Reviews - 545+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for AI Customer Support Agents Software ![G2 Grid® for AI Customer Support Agents Software plotting products by satisfaction and market presence](https://www.g2.com/categories/ai-customer-support-agents/grids.png?focus%5B%5D=1408921&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=57328&focus%5B%5D=574&focus%5B%5D=4215&focus%5B%5D=1408919&focus%5B%5D=1371397) Highlighted products: Salesforce Agentforce, Fin, Jotform AI Agents, HubSpot Service Hub, Zendesk for Customer Service, Genesys Cloud CX, ServiceNow AI Agents, and Retell AI. Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-customer-support-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=hubspot-service-hub&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=servicenow-ai-agents&focus%5B%5D=retell-ai) **Sponsored** ### Zingtree Agentic AI Workflow Orchestration for Complex CX. Zingtree is the agentic workflow orchestration platform for complex, high-risk CX. Zingtree’s enterprise-grade workflow automation platform empowers CX, support, and operations leaders to safely automate and resolve even the most challenging contact center requests. Our multi-layered AI guardrail approach delivers 30-40% increases in customer satisfaction (CSAT), First Contact Resolution (FCR), and revenue, all with full confidence that every action and answer is right. Our customers across Financial Services, Healthcare, Consumer Products, Software & Services, and many more, see up to: - 30% boosts in customer satisfaction (CSAT) - 40% increases in revenue - 30% increases in First Contact Resolution (FCR) - 12X increases in deflections - 85% reductions in agent ramp time - 70% reductions in contact center costs [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1010618&secure%5Bchosen_at%5D=2026-08-07T05%3A47%3A13Z&secure%5Bdisplayable_resource_id%5D=1010618&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1010618&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=88834&secure%5Bresource_id%5D=1010618&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-customer-support-agents%3Fopen_modal_url%3D%252Fproducts%252Fjotform-ai-agents%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fai-customer-support-agents%2526source%253Dcategory&secure%5Btoken%5D=d85ee1723b594a4a3466f5d6da90776734441b828efa2b8f794fc9489aef7a47&secure%5Burl%5D=https%3A%2F%2Fwww.zingtree.com%2Fen%2Fdemo-request%3Futm_source%3Dg2%26utm_medium%3Dpaidsearch&secure%5Burl_type%5D=book_demo) ### [Salesforce Agentforce](https://www.g2.com/es/products/salesforce-agentforce/reviews) Salesforce Agentforce is a software designed to help organizations build, deploy, manage, and govern AI agents that autonomously assist customers, employees, and partners across digital and voice channels. The software provides agent development, hybrid reasoning, multichannel support, and lifecycle management by leveraging a unified system that combines large language model reasoning with deterministic workflows, business data, and low-code and pro-code tools. It automates ticket resolution, task execution, and complex multi-step workflows and reduces the need for human intervention by enabling agents to reason, act, and hand off to people when needed. Salesforce Agentforce addresses enterprise challenges around scaling AI operations by offering configurable guardrails, access controls, auditability, and privacy safeguards built on the Salesforce platform. The software supports use cases across customer service, sales, IT, HR, marketing, and industry-specific workflows, integrating with existing data models, APIs, and business logic. **Average Rating:** 4.3/5.0 **Total Reviews:** 1,164 #### Who Is the Company Behind Salesforce Agentforce? - **Vendedor:** [Salesforce](https://www.g2.com/es/sellers/salesforce) - **Sitio web de la empresa:** www.salesforce.com - **Año de fundación:** 1999 - **Ubicación de la sede:** San Francisco, CA - **Twitter:** @salesforce 579,511 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website) 83,223 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Desarrollador de Salesforce, Administrador de Salesforce - **Top Industries:** Tecnología de la información y servicios, Servicios Financieros - **Company Size:** 39% Medium, 31% Large #### What Are Recent G2 Reviews of Salesforce Agentforce? **["La integración de Agentforce + Data Cloud facilita la calificación de leads"](https://www.g2.com/es/survey_responses/salesforce-agentforce-review-13197506)** **Rating:** 4.0/5.0 stars _— Vishal S._ [Read full review](https://www.g2.com/es/survey_responses/salesforce-agentforce-review-13197506) **["Agentforce hace que la IA empresarial con Salesforce sea verdaderamente sin cabeza"](https://www.g2.com/es/survey_responses/salesforce-agentforce-review-12717613)** **Rating:** 4.0/5.0 stars _— Manjunath G._ [Read full review](https://www.g2.com/es/survey_responses/salesforce-agentforce-review-12717613) ### [Fin](https://www.g2.com/es/products/fin/reviews) Fin is a software designed to serve as a single customer agent capable of handling sales, service, and support roles within one continuous customer experience. The software provides complex task automation, no-code configuration, and complete channel visibility by leveraging generative AI combined with deterministic rules and the Fin APEX 1.0 model optimized for accuracy, speed, and reliability. It automates refunds, transaction disputes, and technical troubleshooting and reduces time to resolution by following detailed step-by-step instructions with consistency across all interactions. Fin addresses the challenge of scaling customer service without proportional headcount by resolving an average of 67% of customer queries autonomously and integrating with any helpdesk including Salesforce, HubSpot, and Freshdesk without migration. The software supports use cases spanning customer support, sales engagement, lead qualification, and meeting booking, with outcome-based pricing starting at $0.99 per resolved interaction. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,732 #### Who Is the Company Behind Fin? - **Vendedor:** [Intercom, Inc.](https://www.g2.com/es/sellers/intercom-inc) - **Sitio web de la empresa:** www.intercom.com - **Año de fundación:** 2011 - **Ubicación de la sede:** San Francisco, CA - **Twitter:** @fin\_ai 45,225 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4ccbb923eea5ff058661d3cb8551a19d9d748d77ac398b352ccf53e3c08ea3f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffin%2F&secure%5Burl_type%5D=linkedin_company_website) 953 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de Éxito del Cliente, Director Ejecutivo - **Top Industries:** Software de Computadora, Tecnología de la información y servicios - **Company Size:** 56% Small, 37% Medium #### What Do G2 Reviewers Say About Fin? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios aprecian las **respuestas rápidas y precisas** de Fin, reduciendo significativamente la carga de trabajo de soporte y mejorando la resolución de consultas. - Los usuarios encuentran la **facilidad de uso** de Fin excepcional, con una navegación intuitiva y características útiles que simplifican la experiencia general. - Los usuarios valoran la **facilidad de uso** de Fin, disfrutando de un proceso de incorporación simplificado y características efectivas de seguimiento de conversaciones. - Los usuarios valoran la **eficiencia** de Fin, apreciando su fácil integración e interfaz intuitiva para operaciones sin problemas. - Los usuarios aprecian las **funciones de automatización** de Fin, mejorando la eficiencia y la gestión de clientes sin abrumar a los equipos de soporte. ##### Cons - Los usuarios encuentran que la falta de **características faltantes** en Fin limita la usabilidad y complica significativamente la experiencia del usuario. - Los usuarios encuentran **frustrante la falta de matices y la información desactualizada** de Fin, lo que a menudo lleva a la verificación con el soporte humano. - Los usuarios encuentran que las **funciones limitadas** de Fin restringen su capacidad para aprovechar completamente sus capacidades y control. - Los usuarios experimentan una **curva de aprendizaje pronunciada** con Fin, encontrando su configuración y funcionalidad exigente y compleja. - Los usuarios expresan preocupaciones sobre los **altos precios** de Fin, con muchas características que requieren un pago adicional, lo que lleva a facturas inesperadas. #### What Are Recent G2 Reviews of Fin? **["Soporte de IA rápido y preciso que agiliza los flujos de trabajo del servicio de asistencia"](https://www.g2.com/es/survey_responses/fin-review-13196970)** **Rating:** 4.5/5.0 stars _— Muhammed A._ [Read full review](https://www.g2.com/es/survey_responses/fin-review-13196970) **["Soporte de IA útil que ahorra tiempo a nuestro equipo"](https://www.g2.com/es/survey_responses/fin-review-13188941)** **Rating:** 5.0/5.0 stars _— Ardon G._ [Read full review](https://www.g2.com/es/survey_responses/fin-review-13188941) #### What Are G2 Users Discussing About Fin? - [¿Cómo está Intercom transformando el panorama de la comunicación y el compromiso con los clientes?](https://www.g2.com/es/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment - [¿Para qué se utiliza Intercom?](https://www.g2.com/es/discussions/what-is-intercom-used-for) - 3 comments - [Does intercom have live chat?](https://www.g2.com/es/discussions/does-intercom-have-live-chat) - 2 comments - [¿Para qué se utiliza la aplicación intercom?](https://www.g2.com/es/discussions/what-is-intercom-app-used-for) - 1 comment - [¿Cómo funciona el chat de Intercom?](https://www.g2.com/es/discussions/how-does-intercom-chat-work) - 1 comment ### [Jotform AI Agents](https://www.g2.com/es/products/jotform-ai-agents/reviews) Jotform AI Agents is a software designed to provide automated real-time customer support assistance across all hours of the day through no-code AI agent creation and deployment. The software provides 24/7 inquiry handling, lead qualification, appointment scheduling, and CRM record updates by leveraging a no-code AI builder trained on custom documents, FAQs, form data, and a library of 7,000 customizable templates. It automates incoming call handling, inquiry routing, and follow-up workflows and reduces wait times by operating continuously across web, chat, email, phone, WhatsApp, Messenger, Gmail, and WordPress. Jotform AI Agents addresses the challenge of scaling customer experience without expanding headcount by enabling teams to deploy personalized, brand-aligned agents in minutes using industry-specific knowledge and configurable triggers. The software supports use cases including customer support, onboarding, product education, internal training, and phone-based service, with voice capabilities that include natural conversation handling and spoken message transcription. **Average Rating:** 4.5/5.0 **Total Reviews:** 658 #### Who Is the Company Behind Jotform AI Agents? - **Vendedor:** [Jotform](https://www.g2.com/es/sellers/jotform) - **Sitio web de la empresa:** www.jotform.com - **Año de fundación:** 2006 - **Ubicación de la sede:** San Francisco, California - **Twitter:** @Jotform 39,289 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8baa6a5c796d62ca5df3355392c638c519f99283c496ed24278490484f9fcca1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3541463%2F&secure%5Burl_type%5D=linkedin_company_website) 901 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Propietario, Director Ejecutivo - **Top Industries:** Tecnología de la información y servicios, Software de Computadora - **Company Size:** 73% Small, 11% Medium #### What Do G2 Reviewers Say About Jotform AI Agents? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios valoran la **facilidad de uso** de los Agentes de Jotform AI, lo que simplifica significativamente la creación de encuestas y la automatización de flujos de trabajo. - Los usuarios valoran la **fácil configuración** de los Agentes de IA de Jotform, lo que permite una integración sin problemas en las operaciones comerciales diarias. - Los usuarios valoran las **capacidades de ahorro de tiempo** de los Agentes de IA de Jotform, mejorando significativamente su productividad en la creación de encuestas. - Los usuarios valoran la **eficiencia** de los Agentes de Jotform AI, que agilizan la creación de formularios y mejoran la productividad general. - Los usuarios aprecian la **facilidad de configuración** de los Agentes de Jotform AI, lo que permite una rápida integración en las actividades diarias. ##### Cons - Los usuarios experimentan **alucinaciones y malentendidos** con los agentes de Jotform AI, lo que lleva a confusión y frustración durante las interacciones. - Los usuarios encuentran las **capacidades limitadas de la IA** desafiantes, especialmente para personalizar flujos de trabajo y comprender necesidades específicas. - Los usuarios encuentran que las **características limitadas** de los Agentes de Jotform AI son restrictivas, obstaculizando la flexibilidad en los flujos de trabajo y la gestión de sesiones. - Los usuarios encuentran frustrantes las **características inadecuadas de la IA** de los Agentes de Jotform, ya que a menudo alucina e interpreta mal las consultas. - Los usuarios expresan frustración por la **pobre comprensión** de los Agentes de IA de Jotform, lo que afecta la usabilidad y el éxito del proyecto. #### What Are Recent G2 Reviews of Jotform AI Agents? **["Jotform facilita la captura de leads con plantillas intuitivas y enrutamiento inteligente."](https://www.g2.com/es/survey_responses/jotform-ai-agents-review-13213003)** **Rating:** 4.0/5.0 stars _— Pratyush S._ [Read full review](https://www.g2.com/es/survey_responses/jotform-ai-agents-review-13213003) **["Asistente de IA rápido y sin código que ofrece respuestas contextuales"](https://www.g2.com/es/survey_responses/jotform-ai-agents-review-13188480)** **Rating:** 5.0/5.0 stars _— VELYON I._ [Read full review](https://www.g2.com/es/survey_responses/jotform-ai-agents-review-13188480) ### [HubSpot Service Hub](https://www.g2.com/es/products/hubspot-service-hub/reviews) HubSpot Service Hub is a software designed to deliver AI-powered customer service at scale by unifying customer insights, omnichannel support tools, and self-service options within a single platform. The software provides ticket routing automation, knowledge base suggestions, customer health scoring, and trend analysis by leveraging AI capabilities connected to sales and marketing data across the HubSpot ecosystem. It automates repetitive support tasks and escalation routing and reduces ticket volume through self-service tools including knowledge base creation, chatbot functionality, and a customer portal. HubSpot Service Hub addresses the challenges of scaling support without proportional headcount increases by giving representatives full customer journey context including purchase history, marketing interactions, and sales conversations without switching tools. The software supports omnichannel communication, CRM-native data sharing, live chat, customer feedback collection, and service analytics to connect support outcomes to retention and business growth metrics. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,822 #### Who Is the Company Behind HubSpot Service Hub? - **Vendedor:** [HubSpot](https://www.g2.com/es/sellers/hubspot) - **Sitio web de la empresa:** hubspot.com - **Año de fundación:** 2006 - **Ubicación de la sede:** Cambridge, Massachusetts, United States - **Twitter:** @HubSpot 784,270 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7728cdccf3cd40d382e6159b493e5f6534eb2bfad47dc424c39639ed9e0ebf3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F68529%2F&secure%5Burl_type%5D=linkedin_company_website) 12,158 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de Éxito del Cliente, Especialista en Éxito del Cliente - **Top Industries:** Software de Computadora, Tecnología de la información y servicios - **Company Size:** 60% Small, 37% Medium #### What Do G2 Reviewers Say About HubSpot Service Hub? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios encuentran que HubSpot Service Hub es **excepcionalmente fácil de usar** , agilizando la comunicación y mejorando la toma de decisiones sin esfuerzo. - Los usuarios valoran la **integración perfecta** de HubSpot Service Hub, mejorando la colaboración y el acceso a información a través de canales. - Los usuarios valoran el **soporte al cliente receptivo** de HubSpot Service Hub, mejorando su eficiencia en la comunicación y toma de decisiones. - A los usuarios les encanta la **eficiencia** de HubSpot Service Hub, que agiliza los flujos de trabajo y mejora la productividad significativamente. - Los usuarios valoran el **sistema de emisión de tickets eficiente** en HubSpot Service Hub para gestionar las interacciones con los clientes sin problemas. ##### Cons - Los usuarios encuentran que las **características faltantes** en HubSpot Service Hub son limitantes, especialmente a medida que las necesidades crecen y la escalabilidad se vuelve costosa. - Los usuarios encuentran la **personalización limitada** de contactos y diseños restrictiva, lo que afecta la funcionalidad y la expresión creativa. - Los usuarios están frustrados por las **funciones limitadas** , particularmente en lo que respecta a las dificultades de personalización e integración que afectan la productividad. - Los usuarios enfrentan una **falta de funciones** en HubSpot Service Hub, lo que dificulta la colaboración y complica la experiencia del usuario. - Los usuarios encuentran el **sistema de gestión de tickets engorroso** , con limitaciones que afectan la eficiencia y el manejo de datos. #### What Are Recent G2 Reviews of HubSpot Service Hub? **["HubSpot Service Hub has helped streamline our support operations significantly. ."](https://www.g2.com/es/survey_responses/hubspot-service-hub-review-11586632)** **Rating:** 4.0/5.0 stars _— Ashish P._ [Read full review](https://www.g2.com/es/survey_responses/hubspot-service-hub-review-11586632) **["Gestión de tickets y soporte centralizado con automatizaciones que mejoran la experiencia"](https://www.g2.com/es/survey_responses/hubspot-service-hub-review-12873336)** **Rating:** 4.5/5.0 stars _— Lizeth M._ [Read full review](https://www.g2.com/es/survey_responses/hubspot-service-hub-review-12873336) #### What Are G2 Users Discussing About HubSpot Service Hub? - [¿Cómo contribuye HubSpot Service Hub a crear una experiencia de servicio al cliente más cohesiva y efectiva?](https://www.g2.com/es/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) - 3 comments, 1 upvote - [¿Para qué se utiliza HubSpot Service Hub?](https://www.g2.com/es/discussions/what-is-hubspot-service-hub-used-for) - 2 comments, 1 upvote - [¿Qué hace el software de HubSpot?](https://www.g2.com/es/discussions/hubspot-service-hub-what-does-hubspot-software-do) - 2 comments - [¿Cuáles de las siguientes características están disponibles en la plataforma de HubSpot?](https://www.g2.com/es/discussions/which-of-the-following-features-are-available-on-the-hubspot-platform) - 1 comment - [¿Qué es un centro de servicios?](https://www.g2.com/es/discussions/what-is-service-hub) - 2 comments ### [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) Zendesk for Customer Service is a software designed to provide AI-powered customer service that is easy to set up, use, and scale for businesses of all sizes. The software provides omnichannel case management, agent performance evaluation, workforce scheduling, and self-service capabilities by leveraging AI trained on billions of customer experience interactions and a marketplace of 1,800 or more app integrations. It automates ticket routing, workflow execution, and agent productivity tasks and reduces implementation complexity by enabling configuration without IT or developer involvement. Zendesk for Customer Service addresses the challenge of delivering consistent, personalized support across channels by unifying social messaging, phone, email, and AI-driven workflows within a single platform. The software supports 130,000 or more global brands across 30 or more languages, with Zendesk QA tools for continuous agent improvement and Workforce Management tools for peak-time readiness. **Average Rating:** 4.3/5.0 **Total Reviews:** 6,659 #### Who Is the Company Behind Zendesk for Customer Service? - **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk) - **Company Website:** www.zendesk.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @Zendesk 102,672 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website) 7,302 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Customer Service Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 45% Medium, 40% Small #### What Do G2 Reviewers Say About Zendesk for Customer Service? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Zendesk, which facilitates quick responses and organized support workflows. - Users appreciate the **seamless workspaces** in Zendesk, enhancing usability through effective tools like Talk and email ticketing. - Users value the **efficient customer support** provided by Zendesk, appreciating the organized and fast response capabilities. - Users value the **helpful organization** of Zendesk, enabling faster responses and improved customer support management. - Users value the **easy ticket management** in Zendesk, enabling effective collaboration and efficient customer support tracking. ##### Cons - Users express frustration over **missing customizable features** , limiting their ability to manage ticket statuses and updates effectively. - Users find the **limited features** of Zendesk for Customer Service frustrating, impacting usability and efficiency in setup. - Users find the **learning curve steep** for Zendesk's advanced features, posing challenges for those lacking technical expertise. - Users find **limited customization** options for ticket statuses and agent permissions a drawback for their workflows in Zendesk. - Users find Zendesk's **complexity and learning curve** challenging, alongside issues with bugs and limited integrations. #### What Are Recent G2 Reviews of Zendesk for Customer Service? **["One Place to Manage IT Requests with Clear Ticket Tracking"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13166804)** **Rating:** 4.5/5.0 stars _— Sree K._ [Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13166804) **["Unified Omnichannel Support with Powerful Automation and Analytics"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13140974)** **Rating:** 4.5/5.0 stars _— Ravindra N._ [Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13140974) #### What Are G2 Users Discussing About Zendesk for Customer Service? - [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes - [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes - [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote - [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) - 8 comments, 1 upvote - [What can you do with Zendesk?](https://www.g2.com/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes ### [Genesys Cloud CX](https://www.g2.com/es/products/genesys-cloud-cx/reviews) Genesys Cloud CX is a software designed to serve as an industry-leading cloud call center and customer experience platform for small, medium, and large enterprises. The software provides omnichannel engagement, predictive AI routing, real-time analytics, and bot-assisted interactions by leveraging a composable platform with hundreds of packaged third-party integrations and weekly product updates. It automates customer journey workflows and intelligent agent routing and reduces handling time by connecting insights across teams, tools, and interactions to surface the right action at the right moment. Genesys Cloud CX addresses the challenge of managing complex, multi-channel customer conversations by enabling seamless escalation from AI bots to human agents and providing real-time dashboards and management tools for contact center oversight. The software supports deployment across chat, email, text, social media, and voice channels with integrations that extend its capabilities for organizations of any size and location. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,468 #### Who Is the Company Behind Genesys Cloud CX? - **Vendedor:** [Genesys](https://www.g2.com/es/sellers/genesys) - **Sitio web de la empresa:** www.genesys.com - **Año de fundación:** 1990 - **Ubicación de la sede:** Menlo Park, CA - **Twitter:** @Genesys 32,180 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website) 8,569 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Defensor del caso, Gerente - **Top Industries:** Tecnología de la información y servicios, Servicios Financieros - **Company Size:** 45% Medium, 40% Large #### What Do G2 Reviewers Say About Genesys Cloud CX? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios encuentran que Genesys Cloud CX es **excepcionalmente fácil de usar** , lo que permite a los usuarios empresariales gestionar configuraciones de manera independiente. - Los usuarios valoran la **evolución continua de las características** de Genesys Cloud CX, mejorando las operaciones del centro de contacto y la satisfacción del usuario. - Los usuarios valoran la **fiabilidad** de Genesys Cloud CX, elogiando su accesibilidad y apoyo para la continuidad del negocio. - Los usuarios valoran la **eficiencia** de Genesys Cloud CX, mejorando la agilidad y simplificando las operaciones del centro de contacto a través de múltiples canales. - Los usuarios aprecian la **interfaz intuitiva** de Genesys Cloud CX, mejorando la gestión de las interacciones con los clientes y el rendimiento del personal. ##### Cons - Los usuarios notan las **características limitadas** de Genesys Cloud CX, particularmente en la traducción de voz y la disponibilidad de herramientas. - Los usuarios notan las **características faltantes** en Genesys Cloud CX, incluyendo la personalización limitada del panel y las opciones de informes complejas. - Los usuarios encuentran **la complejidad de la interfaz** desafiante, especialmente para los recién llegados que navegan por múltiples funciones y configuraciones. - Los usuarios encuentran frustrantes las **capacidades de informes inadecuadas** de Genesys Cloud CX, requiriendo un esfuerzo adicional para obtener conocimientos básicos. - Los usuarios encuentran la **curva de aprendizaje empinada** con Genesys Cloud CX, ya que la interfaz y las funciones pueden ser confusas al principio. #### What Are Recent G2 Reviews of Genesys Cloud CX? **["Poder Omnicanal Centralizado con Informes en Tiempo Real Perspicaces"](https://www.g2.com/es/survey_responses/genesys-cloud-cx-review-13150184)** **Rating:** 5.0/5.0 stars _— Usuario verificado en Tecnología de la información y servicios_ [Read full review](https://www.g2.com/es/survey_responses/genesys-cloud-cx-review-13150184) **["Configuración sin esfuerzo, integraciones poderosas"](https://www.g2.com/es/survey_responses/genesys-cloud-cx-review-12997137)** **Rating:** 5.0/5.0 stars _— Lucas A._ [Read full review](https://www.g2.com/es/survey_responses/genesys-cloud-cx-review-12997137) #### What Are G2 Users Discussing About Genesys Cloud CX? - [¿Para qué se utiliza Genesys Cloud CX?](https://www.g2.com/es/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes - [What kind of software is zendesk?](https://www.g2.com/es/discussions/what-kind-of-software-is-zendesk) - 2 comments - [¿Cuáles son los 4 beneficios más importantes de Active Directory?](https://www.g2.com/es/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [¿Qué hace Genesys Cloud para Salesforce?](https://www.g2.com/es/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/es/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### [ServiceNow AI Agents](https://www.g2.com/es/products/servicenow-ai-agents/reviews) ServiceNow AI Agents is a software designed to autonomously execute work across IT, HR, customer service, app development, and other business functions by acting on enterprise data and policies in real time. The software provides out-of-the-box and custom agent creation, multi-agent orchestration, and governed workflow automation by leveraging a unified platform combining AI, data, workflows, and security with real-time access to over 450 enterprise systems. It automates routine tasks and complex multi-step processes and reduces manual effort by executing actions directly across any connected system rather than simply recommending next steps. ServiceNow AI Agents addresses the challenge of coordinating specialized work across large organizations by using the AI Agent Orchestrator to manage teams of agents operating under configured guardrails and organizational policies. The software supports use cases across IT operations, HR service delivery, customer service, and custom business workflows, trusted by 85% of the Fortune 500 and powering 80 billion workflows annually. **Average Rating:** 4.3/5.0 **Total Reviews:** 449 #### Who Is the Company Behind ServiceNow AI Agents? - **Vendedor:** [ServiceNow](https://www.g2.com/es/sellers/servicenow) - **Sitio web de la empresa:** www.servicenow.com - **Año de fundación:** 2004 - **Ubicación de la sede:** Santa Clara, CA - **Twitter:** @servicenow 55,548 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website) 35,081 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Ingeniero de software - **Top Industries:** Tecnología de la información y servicios, Software de Computadora - **Company Size:** 34% Large, 17% Medium #### What Do G2 Reviewers Say About ServiceNow AI Agents? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios aprecian la **eficiencia** de los Agentes de IA de ServiceNow, beneficiándose de una configuración fácil y una potente automatización de flujos de trabajo. - Los usuarios aprecian la **facilidad de uso** de los Agentes de IA de ServiceNow, lo que permite una automatización de tareas eficiente y una integración fluida de los flujos de trabajo. - Los usuarios valoran la **automatización de tareas repetitivas** con los Agentes de IA de ServiceNow, mejorando la eficiencia y reduciendo los errores manuales. - Los usuarios aprecian las **fáciles integraciones** de los Agentes de IA de ServiceNow, mejorando los flujos de trabajo y aumentando la eficiencia para los equipos de soporte. - Los usuarios encuentran los agentes de IA de ServiceNow **altamente efectivos para automatizar flujos de trabajo** , mejorando la velocidad y precisión en la resolución de problemas y la comunicación. ##### Cons - Los usuarios encuentran que la **inexactitud** de los agentes de IA de ServiceNow lleva a la confusión y reduce la confianza en su efectividad. - Los usuarios expresan frustración con la **pobre comprensión** de los agentes de IA de ServiceNow, lo que lleva a respuestas genéricas y confusión. - Los usuarios encuentran la **configuración compleja** de los agentes de IA de ServiceNow que consume mucho tiempo y es desafiante para una aplicación efectiva en el mundo real. - Los usuarios encuentran frustrante la **limitada capacidad de respuesta** de los agentes de IA de ServiceNow, ya que tienen dificultades con preguntas matizadas y personalización. - Los usuarios encuentran el **proceso de configuración y personalización complejo** , requiriendo un aprendizaje significativo y conocimientos previos para navegar eficazmente. #### What Are Recent G2 Reviews of ServiceNow AI Agents? **["Los agentes de IA de ServiceNow se sienten como un miembro perfecto del equipo."](https://www.g2.com/es/survey_responses/servicenow-ai-agents-review-13179278)** **Rating:** 4.0/5.0 stars _— Bart K._ [Read full review](https://www.g2.com/es/survey_responses/servicenow-ai-agents-review-13179278) **["Agentes de IA nativos que finalmente funcionan con datos de plataformas reguladas"](https://www.g2.com/es/survey_responses/servicenow-ai-agents-review-12776657)** **Rating:** 5.0/5.0 stars _— rajesh s._ [Read full review](https://www.g2.com/es/survey_responses/servicenow-ai-agents-review-12776657) ### [Retell AI](https://www.g2.com/es/products/retell-ai/reviews) Retell AI is a software designed to automate voice, SMS, and chat interactions with natural, human-like performance across industries including healthcare, logistics, fintech, and customer support. The software provides low-latency voice agent automation, SMS and chat workflows, drag-and-drop IVR flow building, and built-in QA testing by leveraging LLM-native agents that respond within 600 milliseconds and support multi-turn logic across 31 or more languages. It automates inbound call handling, appointment scheduling, lead qualification, and outbound messaging campaigns and reduces operational costs by replacing legacy IVR and scripted systems with fully AI-native, customizable agent flows. Retell AI addresses the challenge of scaling personalized customer conversations by enabling teams to build and deploy production-ready voice agents without writing code, integrated with CRM systems, Twilio, SIP, and branded caller ID. The software supports CSAT tracking, sentiment analysis, A/B call flow testing, and live conversation monitoring, with deployment options via web SDKs and flexible multi-channel engagement across voice, text, and chat. **Average Rating:** 4.8/5.0 **Total Reviews:** 2,612 #### Who Is the Company Behind Retell AI? - **Vendedor:** [Retell AI](https://www.g2.com/es/sellers/retell-ai) - **Sitio web de la empresa:** www.retellai.com - **Año de fundación:** 2023 - **Ubicación de la sede:** Palo Alto, US - **Twitter:** @retellai 3,181 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7c72ae3fc448e271685ec93ce82d98c46cf398f2e1826b4c72bfcdcac1dfc471&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fretellai%2F&secure%5Burl_type%5D=linkedin_company_website) 121 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Fundador, Director Ejecutivo - **Top Industries:** Tecnología de la información y servicios, Software de Computadora - **Company Size:** 3% Small, 0% Medium #### What Do G2 Reviewers Say About Retell AI? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios encuentran que la **facilidad de uso** de Retell AI mejora su flujo de trabajo con indicaciones simples e integración. - Los usuarios aprecian la **facilidad de uso y la funcionalidad fluida** de Retell AI, haciéndolo accesible para todos. - Los usuarios aprecian la **interfaz sencilla** de Retell AI, encontrándola rápida y fácil de aprender y usar. - Los usuarios destacan la **facilidad de las integraciones** , apreciando lo intuitivo que es conectarse con servicios de terceros. - Los usuarios aprecian la **interfaz simple y limpia** de Retell AI, lo que facilita a cualquiera crear agentes de voz. ##### Cons - Los usuarios sienten la necesidad de **funciones faltantes** como voces diversas, integraciones nativas de CRM y más opciones de troncales SIP. - Los usuarios sienten que Retell AI es **caro** en comparación con las alternativas, particularmente sienten que el costo para las pruebas es excesivo. - Los usuarios encuentran el **empinada curva de aprendizaje** desafiante, aunque hay soporte disponible para facilitar el proceso. - Los usuarios encuentran que las **características limitadas** de Retell AI obstaculizan la funcionalidad, lo que requiere depender de herramientas adicionales para las pruebas. - Los usuarios experimentan una **pobre comprensión** de los tipos de conversación, lo que lleva a interacciones desalineadas y un aumento en los esfuerzos de ajuste manual. #### What Are Recent G2 Reviews of Retell AI? **["¡Gestión de Propiedades Hecha Fácil!"](https://www.g2.com/es/survey_responses/retell-ai-review-13024552)** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/es/survey_responses/retell-ai-review-13024552) **["Interfaz de usuario pulida para construir agentes de llamadas autónomos de IA con integraciones de Twilio y Telnyx"](https://www.g2.com/es/survey_responses/retell-ai-review-12722058)** **Rating:** 5.0/5.0 stars _— Rishav K._ [Read full review](https://www.g2.com/es/survey_responses/retell-ai-review-12722058) ### [Zoho Desk](https://www.g2.com/es/products/zoho-desk/reviews) Zoho Desk is a software designed to provide a web-based help desk experience that assists organizations of all sizes in delivering exceptional customer support across multiple communication channels. The software provides omnichannel ticket management, AI-driven agent insights, custom workflow automation, and real-time performance dashboards by leveraging historical customer interaction data and integration across email, chat, social media, and phone. It automates repetitive support tasks and routing and reduces agent workload by enabling customers to receive consistent, timely responses regardless of their chosen channel or inquiry type. Zoho Desk addresses the challenge of scaling efficient, personalized support by offering extensive customization options including custom workflows, automated responses, and configurable dashboards tailored to each organization's operational requirements. The software supports industries including retail, technology, healthcare, and finance, with a cost-effective pricing model and tools for tracking key metrics, analyzing agent performance, and connecting support activities to customer satisfaction outcomes. **Average Rating:** 4.4/5.0 **Total Reviews:** 7,580 #### Who Is the Company Behind Zoho Desk? - **Vendedor:** [Zoho](https://www.g2.com/es/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Sitio web de la empresa:** www.zoho.com - **Año de fundación:** 1996 - **Ubicación de la sede:** Austin, TX - **Twitter:** @Zoho 137,880 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website) 30,766 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Director Ejecutivo, Director - **Top Industries:** Tecnología de la información y servicios, Software de Computadora - **Company Size:** 73% Small, 23% Medium #### What Do G2 Reviewers Say About Zoho Desk? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios elogian la **interfaz intuitiva y fácil de usar** de Zoho Desk, mejorando la gestión de tickets y la comunicación con los clientes sin problemas. - Los usuarios aprecian la **interfaz intuitiva y las funciones de automatización** de Zoho Desk, mejorando las operaciones de soporte y el rendimiento del equipo. - Los usuarios valoran mucho la **gestión eficiente de tickets** de Zoho Desk, destacando su funcionamiento sin problemas y sus valiosas funciones de automatización. - Los usuarios aprecian las **integraciones fluidas** en Zoho Desk, mejorando la colaboración y agilizando la gestión de la interacción con los clientes. - A los usuarios les encanta la **interfaz intuitiva** de Zoho Desk, haciendo que la gestión de tickets y la comunicación sean fluidas y eficientes. ##### Cons - Los usuarios enfrentan una **curva de aprendizaje difícil** con Zoho Desk debido a una interfaz de usuario inconsistente y procesos de informes complejos. - Los usuarios enfrentan una **curva de aprendizaje pronunciada** con Zoho Desk debido a la interfaz de usuario inconsistente y los procesos de personalización complejos. - Los usuarios encuentran **la personalización limitada** desafiante, ya que complica el mantenimiento y la incorporación en Zoho Desk. - Los usuarios encuentran que la **complejidad de las funciones avanzadas** en Zoho Desk puede ser frustrante y llevar mucho tiempo navegar. - Los usuarios encuentran desafiante la **interfaz no intuitiva** de Zoho Desk, lo que hace que la navegación y la funcionalidad sean más difíciles de comprender. #### What Are Recent G2 Reviews of Zoho Desk? **["Gran sistema de emisión de tickets para soporte postventa"](https://www.g2.com/es/survey_responses/zoho-desk-review-13204436)** **Rating:** 5.0/5.0 stars _— tang w._ [Read full review](https://www.g2.com/es/survey_responses/zoho-desk-review-13204436) **["Solución eficiente y clara para el servicio al cliente"](https://www.g2.com/es/survey_responses/zoho-desk-review-13218904)** **Rating:** 4.5/5.0 stars _— Thomas A._ [Read full review](https://www.g2.com/es/survey_responses/zoho-desk-review-13218904) #### What Are G2 Users Discussing About Zoho Desk? - [¿Cómo está mejorando Zoho Desk la gestión del servicio al cliente en diversos sectores empresariales?](https://www.g2.com/es/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) - 1 comment, 1 upvote - [¿Cómo optimiza Zoho Desk las operaciones de servicio al cliente para empresas de todos los tamaños?](https://www.g2.com/es/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) - 1 comment, 1 upvote - [¿Para qué se utiliza Zoho Desk?](https://www.g2.com/es/discussions/what-is-zoho-desk-used-for) - 2 comments, 1 upvote ### [Talkdesk](https://www.g2.com/es/products/talkdesk/reviews) Talkdesk is a software designed to lead a new era in customer experience through Customer Experience Automation, a platform built to automate the full complexity of modern customer journeys across the entire CX lifecycle. The software provides autonomous multi-agent AI orchestration, real-time actionable knowledge, and prebuilt industry-specific AI agents by leveraging the Talkdesk Data Cloud, which transforms transcripts, call recordings, case notes, and CRM records into full-context intelligence for AI agents. It automates fragmented, human-coordinated workflows and reduces time to value by enabling enterprises to modernize customer experience without a full system rip-and-replace through a Discover, Build, Orchestrate, and Measure automation cycle. Talkdesk addresses the challenge of delivering scalable, outcome-focused service across complex customer journeys by enabling AI agents to collaborate seamlessly with full context to resolve issues with speed, precision, and adaptability. The software supports cross-industry and specialized use cases in healthcare, financial services, retail, utilities, travel, and government, helping organizations grow revenue, reduce costs, and transform service delivery. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,477 #### Who Is the Company Behind Talkdesk? - **Vendedor:** [Talkdesk](https://www.g2.com/es/sellers/talkdesk) - **Sitio web de la empresa:** www.talkdesk.com - **Año de fundación:** 2011 - **Ubicación de la sede:** Palo Alto, CA - **Twitter:** @talkdesk 6,959 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website) 1,396 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Supervisor, Representante de Servicio al Cliente - **Top Industries:** Servicios al Consumidor, Software de Computadora - **Company Size:** 60% Medium, 20% Large #### What Do G2 Reviewers Say About Talkdesk? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios aprecian la **facilidad de uso** de Talkdesk, lo que permite un seguimiento eficiente de las llamadas y mejora la productividad general. - Los usuarios aprecian la **eficiencia** de Talkdesk, lo que permite una comunicación fluida a través de plataformas y mejora las operaciones de servicio al cliente. - Los usuarios aprecian las **características completas** de Talkdesk, que permiten flujos de trabajo eficientes y mejoran las interacciones con los clientes. - Los usuarios aprecian la **fácil integración de CRM** de Talkdesk, mejorando la eficiencia y la comunicación para los equipos de soporte al cliente. - Los usuarios elogian a Talkdesk por su **soporte al cliente excepcional** y su integración fluida que mejora la eficiencia del equipo. ##### Cons - Los usuarios a menudo enfrentan **problemas de llamadas** con Talkdesk, incluyendo mala calidad de audio y llamadas caídas durante las conversaciones. - Los usuarios a menudo enfrentan **problemas técnicos** con Talkdesk, incluyendo llamadas caídas y fallos del sistema que requieren reinicios frecuentes. - Los usuarios encuentran las **funciones faltantes** en Talkdesk frustrantes, obstaculizando la eficiencia y el flujo de trabajo durante las llamadas y la gestión de tickets. - Los usuarios experimentan **problemas de notificación** con Talkdesk, lo que lleva a cambios inesperados de estado sin conexión y frustrantes problemas técnicos. - Los usuarios a menudo enfrentan **problemas de conexión** con Talkdesk, causando retrasos frustrantes y requiriendo reinicios frecuentes de la aplicación. #### What Are Recent G2 Reviews of Talkdesk? **["Soporte omnicanal, IA impulsada por datos, llena de capacidades"](https://www.g2.com/es/survey_responses/talkdesk-review-11334066)** **Rating:** 4.0/5.0 stars _— Tyra S._ [Read full review](https://www.g2.com/es/survey_responses/talkdesk-review-11334066) **["Plataforma confiable que aumenta la productividad de los agentes"](https://www.g2.com/es/survey_responses/talkdesk-review-13189678)** **Rating:** 4.5/5.0 stars _— Jon G._ [Read full review](https://www.g2.com/es/survey_responses/talkdesk-review-13189678) #### What Are G2 Users Discussing About Talkdesk? - [¿Cómo está Talkdesk transformando las operaciones de servicio al cliente con sus innovadoras soluciones de centro de llamadas?](https://www.g2.com/es/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [¿Para qué se utiliza Talkdesk?](https://www.g2.com/es/discussions/what-is-talkdesk-used-for) - 2 comments ### [Tidio](https://www.g2.com/es/products/tidio/reviews) Tidio is a software designed to provide an all-in-one customer support suite combining help desk, live chat, chatbot automation, and AI agent capabilities for businesses across ecommerce, services, and tech. The software provides multi-channel conversation management, rules-based chatbot flows, AI-powered FAQ resolution, and order management by leveraging Lyro, a conversational AI agent that uses existing help content to deliver accurate, brand-consistent responses and resolve up to 67% of common inquiries without human involvement. It automates FAQ responses, ticket creation, and conversation routing and reduces missed chats and response times by managing email, Messenger, Instagram, and WhatsApp interactions in a unified dashboard. Tidio addresses the challenge of scaling customer support without overwhelming small teams by enabling seamless handoff from Lyro to human agents when queries exceed AI confidence, maintaining trust and service quality. The software supports live chat, ticketing, ecommerce order management for Shopify, multilingual responses across five languages, and integrations with third-party tools, with SOC 2 Type 2, GDPR, and CCPA compliance. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,894 #### Who Is the Company Behind Tidio? - **Vendedor:** [Tidio](https://www.g2.com/es/sellers/tidio) - **Año de fundación:** 2013 - **Ubicación de la sede:** San Francisco, California - **Twitter:** @tidiocx 1,306 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b2a83a78e0bc36b2aeb648b49343637659cf7ed06e7b3c547dd0700227f35904&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3343461%2F&secure%5Burl_type%5D=linkedin_company_website) 177 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Propietario, Director Ejecutivo - **Top Industries:** Venta al por Menor, Marketing y publicidad - **Company Size:** 90% Small, 9% Medium #### What Do G2 Reviewers Say About Tidio? _AI-generated summary from verified user reviews_ ##### Pros - A los usuarios les encanta la **facilidad de uso** de Tidio, mejorando la comunicación del equipo y proporcionando una interacción fluida con los clientes. - Los usuarios aprecian Tidio por sus **capacidades de soporte al cliente inmediato** , mejorando el compromiso y la satisfacción con asistencia oportuna. - Los usuarios están impresionados por el **eficiente chatbot de IA** de Tidio, que mejora la comunicación y el soporte al cliente durante los momentos de mayor actividad. - Los usuarios elogian la **fácil configuración** de Tidio, haciendo que la configuración inicial sea fluida y eficiente para comenzar rápidamente. - A los usuarios les encantan las **funciones de interacción en tiempo real** de Tidio, haciendo que la interacción con el cliente sea fluida y efectiva en múltiples plataformas. ##### Cons - Los usuarios encuentran Tidio **caro** , especialmente para los freelancers que buscan opciones de licencia asequibles que satisfagan sus necesidades. - Los usuarios encuentran que las **funciones faltantes** en Tidio, como la geolocalización, son costosas y carecen de flexibilidad. - Los usuarios encuentran frustrante la **personalización limitada** de Tidio, deseando tener más control sobre la configuración y los flujos de trabajo del chatbot. - Los usuarios encuentran que los precios de Tidio son **demasiado caros** y sugieren un modelo de pago más flexible para una mejor asequibilidad. - Los usuarios desean **más funciones** en Tidio, como estilos adicionales de chatbot y capacidades de edición mejoradas en dispositivos móviles. #### What Are Recent G2 Reviews of Tidio? **["Compromiso Eficiente con el Cliente, Configuración Fácil"](https://www.g2.com/es/survey_responses/tidio-review-13183557)** **Rating:** 4.5/5.0 stars _— Ambrish R._ [Read full review](https://www.g2.com/es/survey_responses/tidio-review-13183557) **["Tablero limpio y personalizable con integración fluida de chatbot en WordPress"](https://www.g2.com/es/survey_responses/tidio-review-13177684)** **Rating:** 4.5/5.0 stars _— Michelle Ann R._ [Read full review](https://www.g2.com/es/survey_responses/tidio-review-13177684) #### What Are G2 Users Discussing About Tidio? - [¿Cómo puedo configurar y optimizar chatbots en Tidio para mi sitio de comercio electrónico?](https://www.g2.com/es/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) - 3 comments - [¿Para qué se utiliza Tidio?](https://www.g2.com/es/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote - [¿Cómo desinstalo Tidio?](https://www.g2.com/es/discussions/how-do-i-uninstall-tidio) - 1 comment - [Is Tidio safe?](https://www.g2.com/es/discussions/is-tidio-safe) - 7 comments - [¿Cómo se usa Tidio?](https://www.g2.com/es/discussions/how-do-you-use-tidio) - 2 comments ### [Freshdesk](https://www.g2.com/es/products/freshdesk/reviews) Freshdesk is a software designed to provide modern, AI-powered customer service with enterprise capability and without enterprise complexity for support teams of any size. The software provides unified channel management, advanced ticketing, AI copilot assistance, and self-service automation by leveraging Freddy, a people-first AI that enables teams to deploy AI agents in minutes to resolve both simple and complex queries. It automates ticket routing, response suggestions, and workflow execution and reduces resolution time by consolidating channels, conversations, and customer insights into a single Freshdesk Command Center. Freshdesk addresses the challenge of scaling omnichannel support efficiently by delivering a 95% omnichannel first contact resolution rate and up to 80% of resolutions handled by AI agents. The software supports teams ranging from 10 to 500 agents across any channel, with outcomes including 225% ROI and rapid setup designed for immediate operational impact. **Average Rating:** 4.4/5.0 **Total Reviews:** 3,676 #### Who Is the Company Behind Freshdesk? - **Vendedor:** [Freshworks](https://www.g2.com/es/sellers/freshworks) - **Sitio web de la empresa:** www.freshworks.com - **Año de fundación:** 2010 - **Ubicación de la sede:** San Mateo, CA - **Twitter:** @FreshworksInc 19,020 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 7,505 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente, Propietario - **Top Industries:** Tecnología de la información y servicios, Software de Computadora - **Company Size:** 48% Small, 40% Medium #### What Do G2 Reviewers Say About Freshdesk? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios aprecian la **facilidad de uso** en Freshdesk, facilitando la gestión rápida de tickets y la adopción fluida por parte del equipo. - Los usuarios aprecian la **facilidad de uso** en Freshdesk, facilitando una rápida adopción y una gestión efectiva de tickets. - Los usuarios aprecian las **funciones de automatización** de Freshdesk, reduciendo significativamente la carga de trabajo y mejorando la eficiencia en el soporte al cliente. - Los usuarios se benefician de la **alta eficiencia** de Freshdesk, haciendo que la gestión de tickets y la colaboración en equipo sean fluidas y productivas. - Los usuarios aprecian la **organización y seguimiento efectivo de tickets** en Freshdesk, mejorando la priorización del trabajo y la colaboración. ##### Cons - Los usuarios encuentran que la **función de gestión de activos faltante** en Freshdesk es limitante en comparación con su producto hermano FreshService. - Los usuarios experimentan **problemas de tickets** con Freshdesk, como tickets duplicados y retrasos durante períodos de alto volumen. - Los usuarios enfrentan **creación de tickets duplicados** y un rendimiento lento durante el alto volumen, lo que afecta los tiempos de resolución y la eficiencia. - Los usuarios encuentran que las **funciones limitadas** de Freshdesk pueden ser abrumadoras, especialmente para los nuevos usuarios que buscan simplicidad. - Los usuarios enfrentan **limitaciones en funciones avanzadas y personalizaciones** en Freshdesk, afectando especialmente a equipos más pequeños y altos volúmenes de tickets. #### What Are Recent G2 Reviews of Freshdesk? **["Una plataforma rica en funciones para gestionar el servicio al cliente"](https://www.g2.com/es/survey_responses/freshdesk-review-13171971)** **Rating:** 4.5/5.0 stars _— sreenivasan p._ [Read full review](https://www.g2.com/es/survey_responses/freshdesk-review-13171971) **["Software de mesa de ayuda simple, potente y efectivo"](https://www.g2.com/es/survey_responses/freshdesk-review-12954417)** **Rating:** 4.5/5.0 stars _— Aditya S._ [Read full review](https://www.g2.com/es/survey_responses/freshdesk-review-12954417) #### What Are G2 Users Discussing About Freshdesk? - [¿Qué estrategias innovadoras de servicio al cliente están implementando las empresas utilizando Freshdesk?](https://www.g2.com/es/discussions/what-innovative-customer-service-strategies-are-companies-implementing-using-freshdesk) - 1 comment - [¿Cómo se está utilizando Freshdesk para mejorar la eficiencia operativa y la experiencia del usuario en su campo específico?](https://www.g2.com/es/discussions/how-is-freshdesk-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [¿Para qué se utiliza Freshdesk?](https://www.g2.com/es/discussions/what-is-freshdesk-used-for) - 4 comments, 1 upvote - [¿Cuál es la diferencia entre Freshdesk y Freshservice?](https://www.g2.com/es/discussions/what-is-the-difference-between-freshdesk-and-freshservice) - 2 comments - [Is freshdesk a CRM?](https://www.g2.com/es/discussions/is-freshdesk-a-crm) - 3 comments ### [Dialpad Support](https://www.g2.com/es/products/dialpad-support/reviews) Dialpad Support es una solución de centro de contacto nativa de IA que integra conocimientos de IA en tiempo real, automatización y entrenamiento en un solo sistema para que los agentes y supervisores tengan el contexto que necesitan, cuando lo necesitan. Dialpad Support moderniza los centros de contacto entrantes con transcripción en tiempo real, resúmenes de IA y elementos de acción que mantienen a los agentes enfocados en la conversación en lugar de tomar notas. Los supervisores pueden entrenar y monitorear equipos con seguimiento de sentimiento en vivo y gestión de calidad automatizada. Dialpad también ofrece una solución de salida que guía a los representantes de ventas con entrenamiento de IA en tiempo real, automatización y conocimientos, para que tanto las operaciones entrantes como salientes puedan funcionar en la misma plataforma. En la plataforma Dialpad, los Agentes de IA están disponibles para interacciones tanto de voz como digitales, trabajando junto a su equipo para manejar consultas rutinarias y liberar a los agentes para conversaciones más complejas. Con Dialpad, puedes: - Proporcionar asistencias a los agentes en tiempo real - Entrenar y monitorear equipos con sentimiento en vivo y gestión de calidad automatizada - Usar Agentes de IA en canales de voz y digitales para apoyar a los clientes las 24 horas - Convertir conversaciones en inteligencia que ayuda a tu equipo a conocer a tu cliente y tomar decisiones informadas **Average Rating:** 4.4/5.0 **Total Reviews:** 680 #### Who Is the Company Behind Dialpad Support? - **Vendedor:** [Dialpad](https://www.g2.com/es/sellers/dialpad) - **Sitio web de la empresa:** Dialpad.com - **Año de fundación:** 2011 - **Ubicación de la sede:** San Ramon, California - **Twitter:** @DialpadHQ 60 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6b95ce4b1a611b8e2cb68586d5533162aa3ebba2fdf36c04185ac44e2a69906c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3967399%2F&secure%5Burl_type%5D=linkedin_company_website) 1,499 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de Cuentas, Representante de Servicio al Cliente - **Top Industries:** Servicios Financieros, Servicios al Consumidor - **Company Size:** 45% Medium, 31% Small #### What Do G2 Reviewers Say About Dialpad Support? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios encuentran la **sección de ayuda en línea increíblemente útil** , permitiendo respuestas rápidas y mejorando la experiencia de soporte. - Los usuarios aprecian la **facilidad de uso** de Dialpad Support, encontrando la navegación y las solicitudes de soporte simples y eficientes. - Los usuarios disfrutan del **soporte al cliente receptivo** de Dialpad, apreciando las rápidas resoluciones y la comunicación efectiva para sus problemas. - Los usuarios valoran las **funciones de transcripción e integración con CRM** de Dialpad Support, mejorando la eficiencia en las comunicaciones con los clientes. - Los usuarios aprecian los **tiempos de respuesta rápidos** del soporte de Dialpad, abordando eficazmente los problemas con asistencia pronta. ##### Cons - Los usuarios encuentran que el **pobre soporte al cliente** de Dialpad Support consume mucho tiempo y a menudo no es útil para resolver problemas. - Los usuarios experimentan **retrasos en la conexión de llamadas** y encuentran que la funcionalidad de informes y de la aplicación es deficiente, lo que afecta su experiencia general. - Los usuarios están frustrados con el **soporte retrasado** , lo que hace que sea difícil obtener asistencia urgente cuando más se necesita. - Los usuarios experimentan **problemas con el marcador** , incluyendo retrasos, inexactitudes en la cola de llamadas y desafíos con los informes y la utilización de la aplicación. - Los usuarios experimentan tiempos de espera **frustrantemente largos** para las respuestas, especialmente durante las horas pico, lo que dificulta resoluciones rápidas. #### What Are Recent G2 Reviews of Dialpad Support? **["Configuración fácil, precios justos e integraciones sólidas con Halo PSA y Slack"](https://www.g2.com/es/survey_responses/dialpad-support-review-12836209)** **Rating:** 5.0/5.0 stars _— Christopher R._ [Read full review](https://www.g2.com/es/survey_responses/dialpad-support-review-12836209) **["Revisión Actualizada de Dialpad"](https://www.g2.com/es/survey_responses/dialpad-support-review-10344582)** **Rating:** 5.0/5.0 stars _— Mohammed P._ [Read full review](https://www.g2.com/es/survey_responses/dialpad-support-review-10344582) #### What Are G2 Users Discussing About Dialpad Support? - [¿Para qué se utiliza Dialpad Sell?](https://www.g2.com/es/discussions/what-is-dialpad-sell-used-for) - [¿Para qué se utiliza el Centro de Contacto de Dialpad?](https://www.g2.com/es/discussions/what-is-dialpad-contact-center-used-for) - 1 comment ### [Vendasta AI Platform](https://www.g2.com/es/products/vendasta-ai-platform/reviews) Desde agencias hasta empresas, la plataforma Vendasta es el único software de gestión integral para vender soluciones digitales a negocios locales. Consolida tu pila tecnológica, adquiere nuevos clientes, y factura y cumple proyectos, todo dentro de una sola plataforma. Vendasta convierte datos e instrucciones complejas en empleados de IA fáciles de gestionar que trabajan en toda la plataforma Vendasta, para que las empresas puedan crecer mientras se enfocan en lo que mejor hacen. Los empleados de IA de Vendasta vienen preconfigurados con las habilidades y personalidad para adaptarse a cualquier negocio. También puedes personalizarlos fácilmente usando un lenguaje simple, sin necesidad de codificación. Ya sea captación de clientes potenciales, automatización de la comunicación con clientes o gestión de contenido, los empleados de IA te tienen cubierto. Visita nuestro Centro de Confianza en trust.vendasta.com para documentación de seguridad, certificaciones de cumplimiento y detalles de privacidad de datos. **Average Rating:** 4.5/5.0 **Total Reviews:** 535 #### Who Is the Company Behind Vendasta AI Platform? - **Vendedor:** [Vendasta](https://www.g2.com/es/sellers/vendasta) - **Sitio web de la empresa:** www.vendasta.com - **Año de fundación:** 2008 - **Ubicación de la sede:** Saskatchewan - **Twitter:** @Vendasta 3,930 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6544d4f9729fc9e50198db32a7076ab16ab3af165e6fcdb3dd871aa2845ce6e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F203666%2F&secure%5Burl_type%5D=linkedin_company_website) 745 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Propietario, Director Ejecutivo - **Top Industries:** Marketing y publicidad, Consultoría de gestión - **Company Size:** 84% Small, 10% Medium #### What Do G2 Reviewers Say About Vendasta AI Platform? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios elogian el **diseño intuitivo y el soporte excepcional** de la Plataforma AI de Vendasta, mejorando la prestación de servicios y la satisfacción del cliente. - Los usuarios valoran al **equipo de atención al cliente excepcional** de Vendasta, asegurando asistencia receptiva y conocedora para sus necesidades. - Los usuarios encuentran que la **facilidad de uso** de la Plataforma AI de Vendasta mejora la eficiencia y el compromiso del cliente sin esfuerzo. - Los usuarios valoran el **panel de control todo en uno** de la Plataforma AI de Vendasta, haciendo que la gestión de herramientas de SEO y marketing sea fluida. - Los usuarios admiran la **eficiencia** de la Plataforma AI de Vendasta, reduciendo significativamente las tareas manuales y mejorando la productividad. ##### Cons - Los usuarios encuentran la **curva de aprendizaje empinada** , con complejidades en las integraciones y automatizaciones que dificultan un uso más fácil. - Los usuarios encuentran que la Plataforma de IA de Vendasta tiene **características limitadas** y un proceso de incorporación complicado, lo que dificulta su uso completo. - Los usuarios encuentran la **curva de aprendizaje difícil** desafiante, particularmente con integraciones que pueden ser abrumadoras y complejas. - Los usuarios expresan frustración por la **falta de características** , como propuestas mejoradas y gestión de proyectos efectiva dentro de la Plataforma de IA de Vendasta. - Los usuarios encuentran la **complejidad de las integraciones y automatizaciones** frustrante, lo que lleva a desafíos en la configuración y ejecución. #### What Are Recent G2 Reviews of Vendasta AI Platform? **["Asistentes de IA increíbles, fáciles de usar y a un precio justo"](https://www.g2.com/es/survey_responses/vendasta-ai-platform-review-13099105)** **Rating:** 5.0/5.0 stars _— Carl B._ [Read full review](https://www.g2.com/es/survey_responses/vendasta-ai-platform-review-13099105) **["Revolucionamos la integración de IA de nuestros clientes"](https://www.g2.com/es/survey_responses/vendasta-ai-platform-review-12265277)** **Rating:** 5.0/5.0 stars _— Chris H._ [Read full review](https://www.g2.com/es/survey_responses/vendasta-ai-platform-review-12265277) #### What Are G2 Users Discussing About Vendasta AI Platform? - [How has CalendarHero improved your scheduling processes, and what features do you find most useful?](https://www.g2.com/es/discussions/how-has-calendarhero-improved-your-scheduling-processes-and-what-features-do-you-find-most-useful) - 1 comment - [What is Vendasta used for?](https://www.g2.com/es/discussions/what-is-vendasta-used-for) - [¿Para qué se utiliza About.Me?](https://www.g2.com/es/discussions/what-is-about-me-used-for) - [¿Para qué se utiliza AdVantage de MatchCraft?](https://www.g2.com/es/discussions/what-is-matchcraft-s-advantage-used-for) - [How do you automate zoom?](https://www.g2.com/es/discussions/calendarhero-how-do-you-automate-zoom) - 1 comment ### [Aircall](https://www.g2.com/products/aircall/reviews) Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,602 #### Who Is the Company Behind Aircall? - **Seller:** [Aircall](https://www.g2.com/sellers/aircall) - **Company Website:** www.aircall.io - **Year Founded:** 2014 - **HQ Location:** New York - **Twitter:** @aircall 4,964 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7be761d7fbad3da0454753d90f07916cd3a958959f851b5be97356e1913a0ca2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5013970%2F&secure%5Burl_type%5D=linkedin_company_website) 849 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Sales Development Representative, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 53% Small, 40% Medium #### What Do G2 Reviewers Say About Aircall? _AI-generated summary from verified user reviews_ ##### Pros - Users find Aircall to be **easy to use** , allowing seamless communication and efficient workflow management without issues. - Users commend the **easy integration** of Aircall with CRM and helpdesk platforms, enhancing communication and workflow efficiency. - Users value the **reliability** of Aircall, praising its ease of use and excellent call quality for support communications. - Users find Aircall's **intuitive setup** and user-friendly interface essential for efficient communication and operations. - Users appreciate the **automatic call recording and transcription** features of Aircall, enhancing record-keeping and workflow efficiency. ##### Cons - Users often experience **connection issues** with Aircall, affecting call quality and requiring frequent app restarts. - Users report **call issues** with Aircall, including uneven distribution and connection problems that disrupt communication. - Users often face **dialer issues** with Aircall, affecting call distribution, connectivity, and user experience. - Users note the **lack of text handling and extension features** in Aircall, impacting their overall experience. - Users notice the **slow loading** of Aircall, particularly with syncing call logs and mobile app performance. #### What Are Recent G2 Reviews of Aircall? **["Facilitate Telemarketing with Great Efficiency"](https://www.g2.com/survey_responses/aircall-review-13122992)** **Rating:** 5.0/5.0 stars _— Omar M._ [Read full review](https://www.g2.com/survey_responses/aircall-review-13122992) **["Aircall: Powerful Cloud Phone System with Excellent Support"](https://www.g2.com/survey_responses/aircall-review-13051826)** **Rating:** 5.0/5.0 stars _— mark.reed@abaxhealth.com R._ [Read full review](https://www.g2.com/survey_responses/aircall-review-13051826) #### What Are G2 Users Discussing About Aircall? - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote - [How do you handle Aircall lagging, freezing, or needing frequent restarts during heavy use?](https://www.g2.com/discussions/how-do-you-handle-aircall-lagging-freezing-or-needing-frequent-restarts-during-heavy-use) - 1 comment, 1 upvote - [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes - ‹ Prev‹ Prev - 1 - [2](/categories/ai-customer-support-agents?open_modal_url=%2Fproducts%2Fjotform-ai-agents%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fai-customer-support-agents%26source%3Dcategory&order=g2_score&page=2#product-list) - [3](/categories/ai-customer-support-agents?open_modal_url=%2Fproducts%2Fjotform-ai-agents%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fai-customer-support-agents%26source%3Dcategory&order=g2_score&page=3#product-list) - [4](/categories/ai-customer-support-agents?open_modal_url=%2Fproducts%2Fjotform-ai-agents%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fai-customer-support-agents%26source%3Dcategory&order=g2_score&page=4#product-list) - [5](/categories/ai-customer-support-agents?open_modal_url=%2Fproducts%2Fjotform-ai-agents%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fai-customer-support-agents%26source%3Dcategory&order=g2_score&page=5#product-list) - … - [36](/categories/ai-customer-support-agents?open_modal_url=%2Fproducts%2Fjotform-ai-agents%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fai-customer-support-agents%26source%3Dcategory&order=g2_score&page=36#product-list) - [37](/categories/ai-customer-support-agents?open_modal_url=%2Fproducts%2Fjotform-ai-agents%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fai-customer-support-agents%26source%3Dcategory&order=g2_score&page=37#product-list) - [Next ›Next ›](/categories/ai-customer-support-agents?open_modal_url=%2Fproducts%2Fjotform-ai-agents%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fai-customer-support-agents%26source%3Dcategory&order=g2_score&page=2#product-list) Spotlight Categories [Account-Based Orchestration Platforms](https://www.g2.com/categories/account-based-orchestration-platforms) [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) [Marketing Analytics Tools](https://www.g2.com/categories/marketing-analytics) [AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant) [Managed Detection and Response (MDR) Software](https://www.g2.com/categories/managed-detection-and-response-mdr) Similar Categories - [AI Agent Integration Tools Platforms](/categories/ai-agent-integration-tools-platforms) - [AI Agents For Business Operations](/categories/ai-agents-for-business-operations) - [AI Agents for HR](/categories/ai-agents-for-hr) - [AI IT Agents](/categories/ai-it-agents) - [AI Marketing Agents](/categories/ai-marketing-agents) - [AI SDRs](/categories/ai-sdrs) - [Conversational Interface Agents](/categories/conversational-interface-agents) [Browse AI Customer Support Agents Themes](/categories/ai-customer-support-agents/themes) ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry") BB Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry) Updated July 8, 2026 AI customer support agents are autonomous AI-powered software that independently resolve customer service inquiries across multiple channels. These solutions operate within customer support environments, where the customer service request itself serves as the initiating event for agent action. Using large language models (LLM) and contextual reasoning, these agents understand customer intent, retrieve information from connected [CRM systems](https://www.g2.com/categories/crm), [help desk platforms](https://www.g2.com/categories/help-desk), and knowledge bases, and take action to resolve issues without human intervention. They handle end-to-end ticket resolution, from triage to executing transactions like processing refunds, updating orders, or modifying subscriptions. These agents work alongside human agents, handling routine inquiries autonomously while escalating sensitive cases with full context. This category includes both purpose-built AI agent products and dedicated AI agent capabilities from established [help desk](https://www.g2.com/categories/help-desk), [contact center](https://www.g2.com/categories/contact-center), and [customer relationship management (CRM)](https://www.g2.com/categories/crm) vendors. Unlike [AI chatbots](https://www.g2.com/categories/ai-chatbots) (in-session conversational assistance without autonomous ticket resolution), AI customer support agents independently close out support requests through multi-step reasoning and actions in connected systems. They also differ from [help desk software](https://www.g2.com/categories/help-desk) (ticket management without autonomous resolution), [customer service automation software](https://www.g2.com/categories/customer-service-automation) (rule-based workflows rather than AI reasoning), [AI voice assistants](https://www.g2.com/categories/ai-voice-assistants) (voice interfaces across general use cases), and [conversational interface agents](https://www.g2.com/categories/conversational-interface-agents) (interaction layers for internal and cross-functional use cases).They also differ from [help desk software](https://www.g2.com/categories/help-desk), which focuses on ticket management without autonomous resolution; [customer service automation software](https://www.g2.com/categories/customer-service-automation), which relies on rule-based workflows rather than AI reasoning; [AI voice assistants](https://www.g2.com/categories/ai-voice-assistants), which provide voice interfaces across general use cases; and [conversational interface agents](https://www.g2.com/categories/conversational-interface-agents), which serve as interaction layers for internal and cross-functional use cases. To qualify for inclusion in the AI Customer Support Agents category, a product must: - Autonomously resolve customer service inquiries or support tickets end-to-end without requiring human intervention for routine cases - Integrate with business systems such as CRMs, help desks, order management systems, or knowledge bases to retrieve context and deliver informed responses - Use AI-driven reasoning to interpret customer intent, determine appropriate actions, and handle multi-step resolution workflows beyond rule-based routing or scripted decision trees - Execute actions within connected systems on behalf of the customer, such as processing refunds, modifying subscriptions, updating account records, or scheduling appointments - Enable human-in-the-loop escalation with full conversation context for complex, sensitive, or unresolved cases - Ground responses in the organization’s knowledge base, help center content, or product documentation to provide accurate, source-backed answers - Support customer service interactions across at least two communication channels, such as email, live chat, messaging apps, social media, or voice Top Tools at a Glance | Product | Best for | User Review | | --- | --- | --- | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3535f71b2a0f16cb37247f249d1d534c/salesforce-agentforce.jpeg "Product Avatar Image")](https://www.g2.com/products/salesforce-agentforce/reviews)[Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews)[4.3/5(1,202)](https://www.g2.com/products/salesforce-agentforce/reviews) | Salesforce-native autonomous customer support agents | "Agentforce + Data Cloud Integration Makes Lead Qualification Easy" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image")](https://www.g2.com/products/fin/reviews)[Fin](https://www.g2.com/products/fin/reviews)[4.5/5(3,899)](https://www.g2.com/products/fin/reviews) | Knowledge-base-grounded AI ticket deflection | "Fast, Accurate AI Support That Streamlines Help Desk Workflows" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_efc7518dd0e36c465cd1bcbf6fda5af4/jotform-ai-agents.png "Product Avatar Image")](https://www.g2.com/products/jotform-ai-agents/reviews)[Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews)[4.5/5(765)](https://www.g2.com/products/jotform-ai-agents/reviews) | No-code customer support automation with omnichannel deployment | "Jotform Makes Lead Capture Easy with Intuitive Templates and Smart Routing" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a91439aa6f7e57f756acaa150ec767f/hubspot-service-hub.png "Product Avatar Image")](https://www.g2.com/products/hubspot-service-hub/reviews)[Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)[4.4/5(2,919)](https://www.g2.com/products/hubspot-service-hub/reviews) | CRM-native AI deflection with unified ticket context | "Ticket management and centralized support with automations that enhance the experience" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image")](https://www.g2.com/products/zendesk-for-customer-service/reviews)[Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)[4.3/5(7,013)](https://www.g2.com/products/zendesk-for-customer-service/reviews) | Omnichannel ticket deflection with AI-assisted agent workflows | "Unified Omnichannel Support with Powerful Automation and Analytics" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image")](https://www.g2.com/products/genesys-cloud-cx/reviews)[Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)[4.4/5(1,558)](https://www.g2.com/products/genesys-cloud-cx/reviews) | Omnichannel AI agent orchestration with Architect-driven routing | "Centralized Omnichannel Power with Insightful Real-Time Reporting" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-ai-agents.jpg "Product Avatar Image")](https://www.g2.com/products/servicenow-ai-agents/reviews)[ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews)[4.3/5(473)](https://www.g2.com/products/servicenow-ai-agents/reviews) | ServiceNow-native L1 ticket deflection and auto-resolution | "ServiceNow AI Agents Feel Like a Perfect Team Member" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_697a61c8df6b2009328ef25a97ccce62/retell-ai.png "Product Avatar Image")](https://www.g2.com/products/retell-ai/reviews)[Retell AI](https://www.g2.com/products/retell-ai/reviews)[4.8/5(2,638)](https://www.g2.com/products/retell-ai/reviews) | Low-latency inbound call automation with live booking | "Property Management Made Easy!" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg "Product Avatar Image")](https://www.g2.com/products/zoho-desk/reviews)[Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)[4.4/5(7,830)](https://www.g2.com/products/zoho-desk/reviews) | Omnichannel ticket routing with AI-assisted triage | "Great ticketing system for after-sales support" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image")](https://www.g2.com/products/talkdesk/reviews)[Talkdesk](https://www.g2.com/products/talkdesk/reviews)[4.4/5(2,567)](https://www.g2.com/products/talkdesk/reviews) | AI-assisted omnichannel agent support with CRM integration | "Omnichannel Support, Data Driven AI, Full of Capabilities" | * * * Show More ### AI Customer Support Agents Topics - [AI Customer Support Agents software buying insights at a glance](#ai-customer-support-agents-software-buying-insights-at-a-glance) - [What are the top-reviewed AI Customer Support Agents on G2?](#what-are-the-top-reviewed-ai-customer-support-agents-on-g2) - [What I Often See in AI Customer Support Agents](#what-i-often-see-in-ai-customer-support-agents) - [My Expert Takeaway on AI Customer Support Agents](#my-expert-takeaway-on-ai-customer-support-agents) - [AI Customer Support Agents FAQs](#ai-customer-support-agents-faqs) - [Most Popular FAQs](#most-popular-faqs) - [Small Business FAQs  ](#small-business-faqs) - [Enterprise FAQs](#enterprise-faqs) - [Sources](#sources) [ ### AI Customer Support Agents Topics Expand/Collapse ](#) - [AI Customer Support Agents software buying insights at a glance](#ai-customer-support-agents-software-buying-insights-at-a-glance) - [What are the top-reviewed AI Customer Support Agents on G2?](#what-are-the-top-reviewed-ai-customer-support-agents-on-g2) - [What I Often See in AI Customer Support Agents](#what-i-often-see-in-ai-customer-support-agents) - [My Expert Takeaway on AI Customer Support Agents](#my-expert-takeaway-on-ai-customer-support-agents) - [AI Customer Support Agents FAQs](#ai-customer-support-agents-faqs) - [Most Popular FAQs](#most-popular-faqs) - [Small Business FAQs  ](#small-business-faqs) - [Enterprise FAQs](#enterprise-faqs) - [Sources](#sources) ## Learn More About AI Customer Support Agents Software ### AI Customer Support Agents software buying insights at a glance [AI Customer Support Agents software](https://www.g2.com/categories/ai-customer-support-agents) helps organizations automate and scale customer service operations by deploying intelligent agents that can answer questions, retrieve information, and resolve support requests across digital channels. These tools allow teams to deploy AI customer support agents that interact with [knowledge bases](https://www.g2.com/categories/knowledge-base-software) **,** [CRM systems](https://www.g2.com/categories/CRM), ticketing platforms, and support tools to complete tasks such as responding to inquiries, routing conversations, resolving common issues, and escalating complex cases to human agents. As businesses increasingly operationalize generative AI within customer service workflows, AI support agent platforms are becoming essential infrastructure for teams looking to move automation beyond basic chatbots into real support operations. Organizations often adopt AI customer service agents to reduce repetitive ticket volume, streamline support workflows, and deliver faster responses to customers. Across G2 user reviews, buyers frequently highlight benefits such as improved response times, easier access to internal knowledge, and the ability to automate high-volume support interactions without heavy engineering investment. The best AI customer support agents combine flexible automation logic, strong integrations, and reliable responses that support real customer service workflows. Pricing for AI customer support software varies depending on automation complexity, usage volume, integrations, and governance features. Many vendors offer tiered subscriptions combined with usage-based pricing tied to conversations or automated resolutions. Buyers evaluating the best AI customer support agents often consider implementation support, model usage costs, analytics capabilities, and long-term administration effort when estimating total cost of ownership. **Top 5 FAQs from software buyers:** - What features should I look for in the best AI customer support agents for reducing repetitive tickets? - How do AI customer support agents automate responses to common customer inquiries? - How do AI customer service agents handle escalation when they are uncertain about an answer? - What types of customer support workflows can AI support agents automate? - How do AI customer support agents improve response times and support team productivity? G2’s top-rated AI Customer Support Agents software includes [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) **,** [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) **,** [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) and [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews). ### What are the top-reviewed AI Customer Support Agents on G2? [**Salesforce Agentforce**](https://www.g2.com/products/salesforce-agentforce/reviews) - Number of Reviews: 197 - Satisfaction: 89 - Market Score: 99 - G2 Score: 94 [**Fin by Intercom**](https://www.g2.com/products/fin-by-intercom/reviews) - Number of Reviews: 381 - Satisfaction: 99 - Market Score: 76 - G2 Score: 88 [**Zendesk for Customer Service**](https://www.g2.com/products/zendesk-for-customer-service/reviews) - Number of Reviews: 124 - Satisfaction: 74 - Market Score: 89 - G2 Score: 81 [**Jotform AI Agents**](https://www.g2.com/products/jotform-ai-agents/reviews) - Number of Reviews: 219 - Satisfaction: 96 - Market Score: 62 - G2 Score: 79 [**Genesys Cloud CX**](https://www.g2.com/products/genesys-cloud-cx/reviews) - Number of Reviews: 63 - Satisfaction: 53 - Market Score: 77 - G2 Score: 65 Satisfaction reflects user-reported ratings across factors such as ease of use, feature fit, and support quality. ([Source 2](https://www.g2.com/reports)) Market Presence scores are calculated based on review volume, third-party signals, and overall market visibility. ([Source 2](https://www.g2.com/reports)) G2 Score is a weighted composite of Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports)) Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..)) ### What I Often See in AI Customer Support Agents #### Feedback Pros: What Users Consistently Appreciate - **Efficient data collection and customer engagement** - “_I have been using Jotform AI Agents for a month and a half, and I see that this AI makes things a little better by providing better knowledge to the end user and collecting data from them. It's pretty helpful for my logistics company as I use it on my website as a chat assistant. It collects data from customers worldwide and either stores it on the AI website or sends it to my registered email ID, which helps us directly contact customers and improve our sales and marketing processes. I appreciate how smoothly it integrates into our workflow, and it helps increase our work efficiency while minimizing expenses since it's more cost-effective than hiring employees. The chat and form submission processes are features I've never seen in another chat AI, and they are among the most likable aspects for me. I also like that it helps connect to customers worldwide and keeps our international business relations smooth with polite and official communication, making better relationships with our customers.”_ - [Siddhaswar P.](https://www.g2.com/products/jotform-ai-agents/reviews/jotform-ai-agents-review-12428233), Jotform AI Agents review - **Effortless automation and exceptional usability** _“I use Salesforce Agentforce to automate tasks like booking tables, conference rooms, or providing customer support. I find the actions available in the agent very simple to operate. It's also more reliable and way easier to use, with tasks becoming very simple and requiring fewer steps to get the response I need. The initial setup of Salesforce Agentforce was straightforward; naming the agent and providing the instructions and actions made it ready to use. I also like that it integrates with payment platforms to automate payments for bookings. I recently switched to Salesforce Agentforce from Zoho because of these benefits, and I would easily rate it 10 out of 10.” -_ [_Amishaaa G_](https://www.g2.com/products/salesforce-agentforce/reviews/salesforce-agentforce-review-12392874)_., Salesforce Agentforce review_ - **Instant, accurate answers that save our support team time** - “_What I like best about Fin by Intercom is that it helps in answering customer queries instantly without much manual effort. It understands the customer question quite well and provides accurate responses based on the help articles. This saves a lot of time for the support team because many common questions get resolved automatically. The setup is also quite simple, and it works smoothly with the Intercom platform, which we already use for customer support._” - [Sunny Y.](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-12451021), Fin by Intercom review #### Cons: Where Many Platforms Fall Short - **Higher entry cost and ramp-up time for new users** - **“** _It’s not really a dislike, but the high initial cost and the learning curve for a new team could be a deterrent to adoption.” -_ [Vanshul C.](https://www.g2.com/products/zendesk-for-customer-service/reviews/zendesk-for-customer-service-review-12325184), Zendesk for Customer Service review - **Overwhelming UI and multi-step navigation for reporting insights** - “_Something that I dislike about this is that the UI can feel a bit overwhelming at first. Too many options and settings for someone new, and not everything is intuitive. Also, some reporting and historical data views could be more straightforward; you sometimes need extra clicks to get simple insights. Rest everything works perfectly fine.” -_ [Furkan K.](https://www.g2.com/products/genesys-cloud-cx/reviews/genesys-cloud-cx-review-12217003)_,_ Genesys Cloud CX - **A complex interface and setup can slow early adoption** - _“Some features are hard to understand at first and need time to learn. The setup can be confusing without clear guidance. Also, it sometimes feels too complex for simple tasks that should be quicker to do. This can slow down the work at the beginning.”_ - [Paulina P.](https://www.g2.com/products/salesforce-agentforce/reviews/salesforce-agentforce-review-12221969), Salesforce Agentforce review ### My Expert Takeaway on AI Customer Support Agents AI customer support agents deliver the most value when organizations treat them as workflow automation layers rather than simple conversational tools. The strongest deployments combine AI reasoning with structured support workflows, enabling teams to route inquiries, retrieve knowledge, resolve repetitive requests, and efficiently escalate complex issues. In practice, leading AI support agent platforms act as orchestration layers across [help desks](https://www.g2.com/categories/help-desk) **,** [knowledge bases](https://www.g2.com/categories/knowledge-base-software) **,** and [CRM systems](https://www.g2.com/categories/CRM) to manage large volumes of customer interactions while maintaining consistent service quality. Review sentiment across this dataset reflects strong adoption. The category averages a 4.58-star rating and a 9.15/10 likelihood to recommend, alongside strong usability signals, including Ease of Use (6.44/7), Ease of Setup (6.30/7), and Quality of Support (6.34/7). These results suggest that AI customer support software has matured beyond early experimentation and is delivering measurable value once deployed in real support workflows. Challenges typically appear when teams expand from pilot use cases to broader automation. High-performing teams approach AI customer service agents with clear workflow design, well-maintained knowledge sources, and governance rules that keep automated responses accurate as usage grows. The best AI customer support agents balance automation flexibility with operational reliability, allowing teams to iterate quickly while maintaining control over integrations, escalation logic, and response quality. ### AI Customer Support Agents FAQs #### **What are the best AI customer support agents for reducing support ticket volumes?** For ticket deflection, [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) for automating customer inquiries and reducing human workload, while [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) leads the category overall and [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) emphasizes 24/7 automated question handling and service-request management. #### **Which AI customer support platforms provide reliable 24/7 automated customer inquiry handling?** Several AI customer support platforms help businesses deliver reliable 24/7 automated inquiry handling by combining [AI chatbots](https://www.g2.com/categories/ai-chatbots), knowledge base search, and ticket automation. AI customer support solutions like [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) enable round-the-clock responses with built-in request management and form automation, making them useful for teams that want structured intake and support workflows. [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) is widely used for automatically resolving routine questions by pulling answers from company [knowledge bases](https://www.g2.com/categories/knowledge-base-software) and previous support content. Meanwhile, [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) provides AI-powered bots and automation that help enterprises manage high ticket volumes while maintaining continuous support coverage across chat, messaging, and help centers. #### **Which AI customer support agents offer the best self-service and multi-channel support capabilities?** Several AI customer support platforms help teams deliver self-service and multi-channel support. [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) enables AI-driven service automation within the Salesforce ecosystem. Gladly unifies conversations across channels like email, chat, and messaging in a single customer timeline. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) supports enterprise-grade omnichannel engagement across voice, chat, and social channels, while [Birdeye](https://www.g2.com/products/birdeye/reviews) helps multi-location businesses manage and automate customer interactions across multiple platforms. #### **What are the top AI agents for customer support?** Top options on G2 currently include [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) **,** [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) **,** [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) **,** [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) **,** and [Freshdesk](https://www.g2.com/products/freshdesk/reviews). The right choice depends on your support complexity, channels, knowledge base maturity, and whether you prioritize quick setup, workflow depth, or enterprise governance. #### **What are the top AI-powered helpdesk tools for automating common customer queries and improving response times?** Here are some top AI-powered helpdesk tools that help automate common customer queries and improve response times: - [**Fin by Intercom**](https://www.g2.com/products/fin-by-intercom/reviews) - Uses AI to automatically resolve routine and complex customer questions by pulling accurate answers from a company’s knowledge base. - [**Talkdesk**](https://www.g2.com/products/talkdesk/reviews) - Provides AI-driven customer experience automation that helps support teams handle inquiries faster across voice and digital channels. - [**Salesforce Agentforce**](https://www.g2.com/products/salesforce-agentforce/reviews) - Enables scalable AI-powered support workflows that automate customer interactions and accelerate response and resolution times. ### Most Popular FAQs #### Which AI customer support agent has the best reviews? The highest-reviewed AI customer support agents on G2, measured by review volume, star rating, and likelihood to recommend, include a mix of purpose-built AI tools and established platforms.  - [Retell AI](https://www.g2.com/products/retell-ai/reviews) **:** A voice-first AI agent platform built for high-volume inbound and outbound call automation, favored by teams that need reliable, low-latency conversational AI with minimal setup overhead. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk/reviews) **:** A widely adopted support platform with mature AI agent capabilities, praised for its breadth of integrations and consistency across high-traffic support environments. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) **:** An enterprise-grade cloud contact center platform with embedded AI routing and agent assistance, highly rated for omnichannel support and quality management. - [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) **:** An AI-native support agent that resolves customer queries end-to-end using a company's existing knowledge base, built for SaaS and tech teams prioritizing deflection rates. #### What AI agents offer customer support automation? AI agents designed for customer support automation handle repetitive, high-volume tasks such as ticket routing, FAQ resolution, and follow-up messaging without human involvement. These are among the most reviewed platforms on G2 for autonomous support automation. - [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) **:** A no-code AI agent builder that automates intake, FAQ responses, and data collection workflows, widely used by teams looking to reduce manual support touchpoints without engineering resources. - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) **:** An enterprise AI agent platform embedded within the Salesforce ecosystem, enabling automation of complex, multi-step support workflows that draw directly on CRM data and customer history. - [Tidio](https://www.g2.com/products/tidio/reviews) **:** A live chat and AI agent platform that automates responses across chat and email channels, with reviewers citing its automation builder as accessible for non-technical support teams. #### Which AI customer support platform has the best self-service options? Self-service capability, measured by how effectively an AI agent resolves queries without escalation, is one of the most scrutinized metrics in G2 reviews for this category. These platforms consistently receive the strongest marks for enabling customers to find answers independently. - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) **:** Features Freddy AI, an embedded assistant that surfaces relevant knowledge base articles and automates responses to common queries, with SMB and mid-market reviewers noting strong out-of-the-box self-service performance. - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) **:** Includes an AI-assisted self-service portal with contextual article suggestions and bot-driven deflection, valued by teams in the Zoho ecosystem for its tight integration and low admin overhead. - [Level AI](https://www.g2.com/products/level-ai/reviews) **:** An AI-powered contact center intelligence tool that surfaces relevant knowledge in real time, helping agents and self-service flows resolve issues faster with fewer escalations. #### Which AI customer support tool integrates with live chat systems? Live chat integration is among the most frequently cited requirements in G2 reviews for AI customer support agents. Buyers consistently prioritize tools that layer AI capabilities onto existing chat infrastructure rather than replacing it. - [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) **:** Operates natively within Intercom's live chat messenger, enabling AI and human agents to share a unified conversation thread, a feature tech teams frequently cite for its smooth escalation and context passing. - [Gladly](https://www.g2.com/products/gladly/reviews) **:** A customer service platform that unifies live chat, email, voice, and AI within a single customer timeline, praised by retail and DTC reviewers for eliminating context loss during agent handoffs. - [JustCall](https://www.g2.com/products/justcall/reviews) **:** A cloud communications platform with AI assist features that integrates with major live chat and CRM tools, used by sales and support teams to keep AI-generated context in sync across channels. #### How much does an AI call center agent cost? Pricing depends on deployment model and call volume. Usage-based tools charge per conversation minute or per resolved interaction, while platform licenses are typically seat-based or tiered by active users. Key cost drivers include concurrent call capacity, integration complexity with existing telephony or CRM systems, and whether the vendor charges separately for AI model usage. One-time setup fees are frequently flagged by enterprise reviewers as an overlooked line item. When comparing vendors, G2 reviewers most commonly frame ROI around deflection savings versus live agent costs rather than platform price alone. ### Small Business FAQs   #### What is the most affordable AI customer support agent for SMBs? Small business buyers on G2 frequently flag pricing flexibility and low upfront cost as primary decision criteria. See the full set of options on the[AI Customer Support Agents SMB page](https://www.g2.com/categories/ai-customer-support-agents/small-business). These tools stand out for accessible pricing without sacrificing core functionality. - [Tidio](https://www.g2.com/products/tidio/reviews) **:** A live chat and AI agent platform popular among e-commerce and service SMBs for its accessible entry pricing and quick setup without technical resources. - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) **:** A helpdesk platform with AI assist features that integrates tightly with Zoho's broader suite, valued by SMBs already in the Zoho ecosystem for cost consolidation. - [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) **:** An AI agent builder that small teams use to automate intake, FAQs, and data collection without writing code, at a price point designed for non-enterprise budgets. #### What is the best AI customer support agent for startups? Startups on G2 prioritize fast time-to-value, minimal IT dependency, and tools that scale without renegotiating contracts. These are among the most-reviewed options for companies with fewer than 50 employees. - [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) **:** A top choice for early-stage SaaS companies looking to automate support without a dedicated team, with reviewers citing rapid deployment and high resolution rates out of the box. - [Retell AI](https://www.g2.com/products/retell-ai/reviews) **:** Favored by startups that need to automate phone-based customer touchpoints quickly, with reviewers noting its low-code setup and strong API access for product teams. - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) **:** A practical first helpdesk for growing teams, with AI automation features that activate quickly and don't require a dedicated admin to maintain. #### Which AI customer support agent is the most user-friendly for startups? Ease-of-use and ease-of-setup scores from G2 reviewers at small companies consistently point to tools that non-technical founders and support leads can configure and launch without dedicated IT support. - [Tidio](https://www.g2.com/products/tidio/reviews) **:** A drag-and-drop interface for building AI support flows that SMB reviewers repeatedly call one of the easiest tools in the category to get live and produce results. - [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) **:** Startup teams with no development resources use Jotform's no-code agent builder to launch conversational support and data collection flows in hours, not weeks. - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) **:** Consistently rated accessible by non-technical SMB reviewers, with a guided setup experience and pre-built automation templates that reduce time to first resolution. #### Can a small business set up an AI customer support agent without an IT team? Yes. Several tools in this category are specifically designed for no-code or low-code deployment, and G2 reviewers at companies with fewer than 50 employees frequently confirm going live in days without engineering involvement. The keys to success are selecting a tool with pre-built integrations for your existing channels (email, chat, or voice) and a knowledge base your AI agent can be trained on. Reviewers most often flag onboarding support quality, not technical complexity, as the variable that determines time-to-value for resource-constrained teams. #### What are the best AI customer support agents for e-commerce small businesses? E-commerce is one of the most active buyer segments in this category on G2, with small retail and DTC brands specifically seeking AI agents that handle order status, returns, and product queries at scale during peak periods. - [Tidio](https://www.g2.com/products/tidio/reviews) **:** Widely used by small e-commerce stores for automated responses to order inquiries and abandoned cart recovery, with native integrations into Shopify and WooCommerce. - [Gladly](https://www.g2.com/products/gladly/reviews) **:** A customer service platform built for high-interaction retail environments, praised by DTC brands for surfacing full purchase history and enabling personalized AI-assisted responses. - [Birdeye](https://www.g2.com/products/birdeye/reviews) **:** An AI-powered customer experience platform that SMB retailers use for review management, messaging, and automated follow-up across multiple locations. ### Enterprise FAQs #### What is the best-rated AI customer support agent for tech enterprises? Technology companies, including SaaS, IT services, and computer software firms, are the most represented enterprise segment in G2 reviews for this category. See the full enterprise comparison on the[AI Customer Support Agents enterprise page](https://www.g2.com/categories/ai-customer-support-agents/enterprise). - [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) **:** The most-reviewed AI customer support agent among enterprise tech companies on G2, valued for its ability to resolve complex technical queries using internal documentation and support content. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk/reviews) **:** A top-rated enterprise support platform with deep AI automation capabilities, recognized by tech enterprises for its robust admin controls and high-volume ticket management. - [Retell AI](https://www.g2.com/products/retell-ai/reviews) **:** Highly rated by tech enterprise reviewers who need programmable, scalable voice AI, with teams using it to automate phone support at high call volumes with custom logic layers. #### What is the most reliable AI customer support tool for enterprises? Enterprise reviewers on G2 define reliability through a combination of uptime, consistent AI accuracy, and quality of vendor support. These platforms score highest across those combined dimensions within large organizations. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) **:** An enterprise contact center platform with AI-embedded routing and agent assistance, consistently praised by large-scale operations teams for stability and enterprise SLA performance. - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) **:** Salesforce's enterprise AI agent layer, rated highly for reliability by enterprise buyers already invested in the Salesforce ecosystem who need AI support agents with deep CRM context. - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) **:** A cloud contact center platform with AI-native architecture and a strong enterprise uptime track record, favored by operations teams that need predictable performance at scale. #### What is the best-reviewed AI customer support agent for enterprise app integration? Integration depth is one of the most-cited evaluation criteria for enterprise buyers in G2 reviews. The ability to connect AI agents with CRM, ticketing, telephony, and data platforms determines whether a tool fits into an existing stack or creates new silos. - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) **:** Natively integrated with the Salesforce platform and its ecosystem of third-party connectors, favored by enterprises that want their AI agents to act on CRM data in real time. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) **:** Offers extensive pre-built integrations with enterprise CRM, workforce management, and telephony systems, with enterprise reviewers highlighting its integration reliability as a key differentiator. - [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) **:** An AI agent offering from ServiceNow that operates within its broader ITSM ecosystem, suited for enterprises that run support and service operations on the ServiceNow platform. #### Which AI customer support agents support multi-channel enterprise deployments? Multi-channel consistency, handling customer interactions across chat, email, voice, and social from a single AI layer, is a defining requirement for enterprise buyers. G2 reviewers at large organizations frequently cite fragmented channel coverage as a top frustration with legacy tools. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) **:** Built for omnichannel enterprise contact centers, enabling AI-powered interactions across voice, digital, and messaging channels from a unified platform. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk/reviews) **:** Supports AI-assisted interactions across email, chat, voice, and social channels, with centralized reporting; enterprise reviewers value its channel breadth and admin visibility. - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) **:** An AI-native cloud contact center platform with multi-channel support and enterprise-grade security features, widely used by large customer service operations teams. #### What do enterprise buyers most commonly dislike about AI customer support agents? Enterprise reviewers on G2 are candid about friction points. The most commonly cited dislikes include complex initial configuration for non-standard workflows, difficulty training the AI on proprietary or rapidly changing knowledge bases, limitations in handling nuanced escalations without human intervention, and the learning curve associated with admin and reporting interfaces. Buyers at larger organizations also frequently mention challenges with multi-region deployment, language support gaps, and integration setup time when connecting AI agents to legacy CRM or telephony infrastructure. Evaluating vendors against these specific criteria during a trial period is strongly recommended before enterprise procurement. ### Sources 1. [G2 Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5ky9es*_gcl_au*MTY2NDg2MDY3Ny4xNzU1MDQxMDU4*_ga*MTMwMTMzNzE1MS4xNzQ5MjMyMzg1*_ga_MFZ5NDXZ5F*czE3NTUwOTkzMjgkbzQkZzEkdDE3NTUwOTk3NzYkajU3JGwwJGgw) 2. [G2 Winter 2026 Reports](https://company.g2.com/news/g2-winter-2026-reports) Researched By: [Bijou Barry](https://research.g2.com/insights/author/bijou-barry) Last updated on April 23, 2026